Reference health

Developing a customer value-based theory of the firm

https://doi.org/10.1007/bf02894352
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38/38 checkable references clean · checked 2026-09-03

Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.

24 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.

The 38 checked references that resolve
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Marketing’s contribution to the strategy dialogue revisited
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The challenge of sustaining competitive advantage
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