Reference health
A framework for strategic service management
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2 of 12 checkable references need attention · checked 2026-07-25
At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.
20 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
References needing attention
does not resolve to a known work10.2307/1251193
does not resolve to a known work10.5465/amr.1980.4288746
The 10 checked references that resolve
resolves10.2307/258704
Typologies as a Unique Form of Theory Building: Toward Improved Understanding and Modeling
resolves10.1108/09564239010002126
A Taxonomy for Service Processes and its Implications for System Design
The 20 references without a DOI — listed, not checked
no DOI — not checkedWhere does the customer fit in a service operation
no DOI — not checkedThe customer contact approach to services: Theoretical bases and practical extensions
no DOI — not checkedStrategy, Organizational Design, and Human Resource Management
no DOI — not checkedW.H.Davidow B.Uttal.Service companies. Focus or falter.Harvard Business Review1989;77–85 July–August
no DOI — not checkedService Management for Competitive Advantage
no DOI — not checkedService Operations Management
no DOI — not checkedLink manufacturing process and product life cycles
no DOI — not checkedThe dynamics of process‐product life cycles
no DOI — not checkedRestoring Our Competitive Edge: Competing Through Manufacturing
no DOI — not checkedService Plus
no DOI — not checkedManaging in the Service Economy
no DOI — not checkedKellogg D.K. and R.B. Chase Forthcoming. “Constructing an empirically derived measure for customer contact” Management Science.
no DOI — not checkedService Operations Management
no DOI — not checkedMass Customization
no DOI — not checkedCompetitive Strategy: Techniques for Analyzing Industries and Competitors
no DOI — not checkedIntelligent Enterprises
no DOI — not checkedJ.B.Quinn C.E.Gagnon.Will services follow manufacturing into decline?.Harvard Business Review1986;95–103 November–December
no DOI — not checkedHow can service businesses survive and prosper?
no DOI — not checkedStrategy is different in service businesses
no DOI — not checkedOrganizations In Action; Social Science Bases of Administrative Theory
What this badge says. CiteStamped means the CHECKABLE references of this
work were clean at the dated check: each resolved to a known work in a public registry, and none
carried a retraction notice at that time. It says nothing about the quality, findings,
or importance of the work itself, and nothing about references deposited without a DOI.
checked 2026-07-25 — re-checked daily as this page is visited; titles and statuses come from Crossref and DataCite and are not part of the signed record
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