Reference health
When Good Brands Do Bad
8 of 47 checkable references need attention · checked 2026-08-25
At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.
19 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
References needing attention
does not resolve to a known work10.2307/1252174
does not resolve to a known work10.2307/1251971
does not resolve to a known work10.2307/1252016
does not resolve to a known work10.2307/1251410
does not resolve to a known work10.2307/1252059
does not resolve to a known work10.2307/1252308
does not resolve to a known work10.5465/amr.1998.926619
does not resolve to a known work10.2307/1252161
The 39 checked references that resolve
resolves10.1037/0022-3514.81.3.492
Consumption symbols as carriers of culture: A study of Japanese and Spanish brand personality constucts.
resolves10.1037/0022-3514.78.2.273
Couples' shared participation in novel and arousing activities and experienced relationship quality.
resolves10.1037/0022-3514.51.6.1173
The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
resolves10.2307/3152091
A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction
resolves10.1111/j.1475-6811.1999.tb00184.x
Interpersonal risk and the evaluation of transgressions in close relationships
resolves10.1111/j.1467-6494.1991.tb00926.x
Conflict in Married Couples: Personality Predictors of Anger and Upset
resolves10.1037/0022-3514.38.6.889
Attention and weight in person perception: The impact of negative and extreme behavior.
resolves10.1037/0022-3514.84.1.148
Thinking of you: Nonconscious pursuit of interpersonal goals associated with relationship partners.
resolves10.1086/209515
Consumers and Their Brands: Developing Relationship Theory in Consumer Research
resolves10.1037/0022-3514.60.1.112
Seeking emotional support: The influence of affiliative need and partner warmth.
resolves10.1207/s15327663jcp0403_04
Distinguishing Service Quality and Customer Satisfaction: The Voice of the Consumer
resolves10.1509/jmkg.66.4.57.18512
A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
resolves10.1037/0022-3514.79.2.251
Two personalities, one relationship: Both partners' personality traits shape the quality of their relationship.
resolves10.1037/0022-3514.60.1.53
Accommodation processes in close relationships: Theory and preliminary empirical evidence.
resolves10.1037/0022-3514.65.5.1023
The role of situational demands and cognitive competencies in behavior organization and personality coherence.
resolves10.1177/109467059800100106
An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters
resolves10.2307/3152082
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
resolves10.1037/0022-3514.65.2.350
Social support and undermining in close relationships: Their independent effects on the mental health of unemployed persons.
The 19 references without a DOI — listed, not checked
no DOI — not checked——— (1999), “Brand Personality: A Path to Differentiation,” in Brands Face the Future, ed. Rory Morgan, New York: Research International, 13–21.
no DOI — not checkedAltman, Irwin and Dalmas A. Taylor (1973), Social Penetration: The Development of Interpersonal Relationships, New York: Holt, Rinehart, & Winston.
no DOI — not checkedAltschiller, David (2000), “Do Dot-Coms' Ads Reveal a More Basic Flaw?” Brandweek, 41 (12), 32.
no DOI — not checkedArgyle, Michael (1986), “The Skills, Rules, and Goals of Relationships,” in The Emerging Field of Personal Relationships, ed. Robin Gilmour and Steve Duck, Hillsdale, NJ: Lawrence Erlbaum, 23–39.
no DOI — not checkedBlackston, Max (1993), “Beyond Brand Personality: Building Brand Relationships,” in Brand Equity and Advertising, ed. David Aaker and Alexander Biel, Hillsdale, NJ: Lawrence Erlbaum, 113–24.
no DOI — not checkedBraun, Kathryn A. and Gerald Zaltman (2000), “Companies That Have Consumer's Best Interest at Heart,” working paper, Harvard Business School, Mind of the Market Laboratory, Cambridge, MA.
no DOI — not checkedFournier, Susan and John Deighton (1999), “Assimilating Innovations,” paper presented at the Association for Consumer Research Conference, Columbus, OH.
no DOI — not checkedGummesson, Evert (2002), Total Relationship Marketing, Oxford: Butterworth Heinemann.
no DOI — not checkedHart, Christopher W., James Heskett, and W. Earl Sasser, Jr. (1990), “The Profitable Art of Service Recovery,” Harvard Business Review, 68 (July/August), 148–56.
no DOI — not checkedHinde, Robert A. (1979), Towards Understanding Relationships, London: Academic.
no DOI — not checkedHolmes, John G. and John K. Rempel (1989), “Trust in Close Relationships,” in Close Relationships, ed. Clyde Hendrick, Newbury Park, CA: Sage, 187–220.
no DOI — not checkedHolt, Douglas B. (forthcoming), How Brands Become Icons: The Principles of Cultural Branding, Boston: Harvard Business School Press.
no DOI — not checkedLewis, Robert and Graham Spanier (1979), “Theorizing about the Quality and Stability of Marriage,” in Contemporary Theories about the Family, ed. Wesley E. Burr, Reuban Hill, F. Ivan Nye, and Ira L. Reiss, Vol. 2, New York: Free Press, 268–94.
no DOI — not checkedMarketing Science Institute (2002), “2002–2004 Research Priorities,” http://www.msi.org/msi/rp0204.cfm.
no DOI — not checkedMick, David Glen (1999), “Editorial,” Journal of Consumer Research, 25 (March), iv–v.
no DOI — not checkedOliver, Richard (1997), Satisfaction: A Behavioral Perspective on the Consumer, New York: McGraw-Hill.
no DOI — not checkedPetty, Richard and Jon A. Krosnick (1995), Attitude Strength: Antecedents and Consequences, Mahwah, NJ: Lawrence Erlbaum.
no DOI — not checkedReis, Harry T. and C. Raymond Knee (1996), “What We Know, What We Don't Know, and What We Need to Know about Relationship Knowledge Structures,” in Knowledge Structures in Close Relationships, ed. Garth Fletcher and Julie Fitness, Mahwah, NJ: Lawrence Erlbaum, 169–91.
no DOI — not checkedSmith, Stephen (2001), America's Greatest Brands, Vol. 1, New York: America's Greatest Brands.
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work were clean at the dated check: each resolved to a known work in a public registry, and none
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