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Critical success factors for implementing knowledge management in small and medium enterprises

https://doi.org/10.1108/02635570510590101
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55/55 checkable references clean · checked 2026-07-25

Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.

17 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.

The 55 checked references that resolve
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The 17 references without a DOI — listed, not checked
no DOI — not checkedAbell, A. and Oxbrow, N. (1999), “People who make knowledge management work: CKO, CKT, or KT?”, in Liebowitz, J. (Ed.), Knowledge Management Handbook, CRC Press, Boca Raton, FL.
no DOI — not checkedAPQC (1999), “Knowledge Management: Executive Summary”, Consortium Benchmarking Study Best‐Practice Report, American Productivity & Quality Center, available at: www.apqc.org (accessed 10 October 2003).
no DOI — not checkedBrelade, S. and Harman, C. (2000), “Using human resources to put knowledge to work”, Knowledge Management Review, Vol. 3 No. 1, pp. 26‐9.
no DOI — not checkedDavenport, T.H., De Long, D.W. and Beers, M.C. (1998), “Successful knowledge management projects”, Sloan Management Review, Vol. 39 No. 2, pp. 43‐57.
no DOI — not checkedEarl, M.J. and Scott, I.A. (1999), “What is a chief knowledge officer?”, Sloan Management Review, Vol. 40 No. 2, pp. 29‐38.
no DOI — not checkedFinn, W. and Phillips, T. (2002), “Know your assets”, Director, Vol. 55 No. 11, pp. 80‐4.
no DOI — not checkedHasanali, F. (2002), “Critical success factors of knowledge management”, available at: www.kmadvantage.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf (accessed 20 November 2003).
no DOI — not checkedHauschild, S., Licht, T. and Stein, W. (2001), “Creating a knowledge culture”, The McKinsey Quarterly, No. 1, pp. 74‐81.
no DOI — not checkedHorak, B.J. (2001), “Dealing with human factors and managing change in knowledge management: a phased approach”, Topics in Health Information Management, Vol. 21 No. 3, pp. 8‐17.
no DOI — not checkedKaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard‐measures that drive performance”, Harvard Business Review, Vol. 70 No. 1, pp. 71‐9.
no DOI — not checkedManasco, B. (1996), “Leading firms develop knowledge strategies”, Knowledge Inc., Vol. 1 No. 6, pp. 26‐9.
no DOI — not checkedMarshall, C., Prusak, L. and Shpillberg, D. (1997), “Financial risk and the need for superior knowledge management”, in Prusak, L. (Ed.), Knowledge in Organizations, Butterworth‐Heinemann, Boston, MA.
no DOI — not checkedOECD (2002), OECD Small and Medium Enterprise Outlook, Organisation for Economic Co‐operation and Development, Paris.
no DOI — not checkedRockart, J.F. (1979), “Chief executives define their own data needs”, Harvard Business Review, Vol. 57 No. 2, pp. 81‐93.
no DOI — not checkedSveiby, K. (1997), The New Organization Wealth: Management and Measuring Knowledge‐Based Assets, Berrett‐Koehler, San Francisco, CA.
no DOI — not checkedWelsh, J.A. and White, J.F. (1981), “A small business is not a little big business”, Harvard Business Review, Vol. 59 No. 4, pp. 18‐33.
no DOI — not checkedWong, K.Y. and Aspinwall, E. (2003), “Is knowledge management equivalent to information technology?”, Proceedings of the Fourth European Conference on Knowledge Management, Oxford University, Oxford, pp. 989‐97.
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