Reference health
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
4 of 61 checkable references need attention · checked 2026-07-26
At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.
22 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
References needing attention
does not resolve to a known work10.2307/1252286
does not resolve to a known work10.1509/jmkg.70.3.44
does not resolve to a known work10.2307/1251263
does not resolve to a known work10.2307/1251929
The 57 checked references that resolve
resolves10.1002/cb.53
On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity
resolves10.1002/(SICI)1520-6793(199709)14:6<539::AID-MAR1>3.0.CO;2-8
Goal-directed behaviors in marketing: Cognitive and emotional perspectives
resolves10.1080/15332969.2000.9985417
Reconciliating literature about client satisfaction and perceived services quality
resolves10.1016/S0148-2963(99)00041-7
Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study
resolves10.1016/S0022-4359(00)00028-2
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
resolves10.1108/09604529910248821
Assessing service management effectiveness in a health resort: implications of technical and functional quality
resolves10.1177/002224299906300205
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
resolves10.1037/0021-9010.79.6.875
Consumer satisfaction and perceived quality: Complementary or divergent constructs?
resolves10.1016/j.jbusres.2006.08.007
Personality orientations, emotional states, customer satisfaction, and intention to repurchase
resolves10.1002/(SICI)1098-240X(199706)20:3<269::AID-NUR9>3.0.CO;2-G
Selection and use of content experts for instrument development
resolves10.1016/0148-2963(90)90037-E
Relationship approach to marketing in service contexts: The marketing and organizational behavior interface
resolves10.1002/(SICI)1520-6793(199712)14:8<737::AID-MAR2>3.0.CO;2-F
The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development
resolves10.1016/j.jom.2005.06.002
Understanding service experience in non‐profit performing arts: Implications for operations and service management
resolves10.1108/08876040610674562
The impact of affect on service quality and satisfaction: the moderation of service contexts
resolves10.1108/08876040010371555
Transaction‐specific satisfaction and overall satisfaction: an empirical analysis
resolves10.1002/mar.10040
Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters
resolves10.1016/0263-2373(92)90040-B
Seeking synergy in service operations: Seven things marketers need to know about service operations
resolves10.1111/1467-6494.694156
The Need for Affect: Individual Differences in the Motivation to Approach or Avoid Emotions
resolves10.1177/0092070397254002
A Study of the Relationships between Cognitive Appraisals and Consumption Emotions
resolves10.1177/002224378001700405
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
resolves10.1016/S0022-4359(97)90021-X
Customer delight: Foundations, findings, and managerial insight
resolves10.1007/BF02894505
Modeling the determinants of customer satisfaction for business-to-business professional services
resolves10.1080/00222216.2002.11949965
Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service
resolves10.1037/0021-9010.88.5.879
Common method biases in behavioral research: A critical review of the literature and recommended remedies.
resolves10.1002/nvsm.173
Relationship marketing, audience retention and performing arts organisation viability
resolves10.1177/03079459994317
Linking Thoughts to Feelings: Investigating Cognitive Appraisals and Consumption Emotions in a Mixed-Emotions Context
resolves10.1016/S0022-4359(99)80005-0
The role of perceived risk in the quality-value relationship: A study in a retail environment
resolves10.1111/j.2044-8317.1989.tb00912.x
A general coefficient of determination for covariance structure models under arbitrary GLS estimation
resolves10.1108/eb046407
MARKETING STRATEGIES: GAINING A COMPETITIVE ADVANTAGE THROUGH THE USE OF EMOTION
resolves10.1287/mksc.1040.0070
Multicollinearity and Measurement Error in Structural Equation Models: Implications for Theory Testing
resolves10.1177/0049124194023002003
Estimator Conditioning Diagnostics for Covariance Structure Models
The 22 references without a DOI — listed, not checked
no DOI — not checkedAnderson, J.C. and Narus, J.A. (1995), “Capturing the value of supplementary services”, Harvard Business Review, Vol. 73 No. 1, p. 75.
no DOI — not checkedAnderson, T.W. (1984), An Introduction to Multivariate Analysis, Wiley, New York, NY.
no DOI — not checkedArbuckle, J.L. (1994), “A permutation test for analysis of covariance structure”, paper presented at the Annual Meeting of the Psychometric Society, University of Illinois, Champaign, IL.
no DOI — not checkedArora, R. and Singer, J. (2006), “Cognitive and affective service marketing strategies for fine dining restaurant managers”, Journal of Small Business Strategy, Vol. 17 No. 1, pp. 51‐61.
no DOI — not checkedAustralian Council for the Arts (2003), “Securing the future”, available at: www.ozco.gov.au (accessed 16 May 2004).
no DOI — not checkedCaldwell, M. and Woodside, A. (2003), “The role of cultural capital in performing arts patronage”, International Journal of Arts Management, Vol. 5 No. 3, pp. 34‐49.
no DOI — not checkedCarmines, E.G. and McIver, J.P. (1983), “An introduction to the analysis of models with unobserved variables”, Political Methodology, Vol. 5 No. 3, pp. 34‐49.
no DOI — not checkedChin, W. (1998), “Issues and opinion on structural equation modeling”, Management Information Systems Quarterly, Vol. 22 No. 1, pp. 71‐86.
no DOI — not checkedCutts, C. and Drozd, F. (1995), “Managing the performing arts”, Business Quarterly, Vol. 59 No. 3, pp. 62‐6.
no DOI — not checkedGandhi‐Arora, R. and Shaw, R. (2001), “Antecedents and recommending infrequently purchased services: a conceptualisation and an empirical analysis”, Proceedings of the Australian and New Zealand Marketing Academy Conference, Massey University, Auckland, NZ.
no DOI — not checkedGandhi‐Arora, R. and Shaw, R. (2002a), “Customer characteristics, satisfaction, and repurchase intention”, paper presented at the Proceedings of the Australian and New Zealand Marketing Academy Conference, Deakin University, Gelong.
no DOI — not checkedHume, M. and McColl‐Kennedy, J.R. (1999), “Episodic, extended and continuous service encounters: a theoretical framework”, Conference Proceedings ANZMAC Conference, 30 November‐4 December.
no DOI — not checkedLovelock, C.H. (1991), Services Marketing, 2nd ed., Prentice‐Hall, Philadelphia, PA.
no DOI — not checkedMiles, M.B. and Huberman, A.M. (1994), An Expanded Sourcebook: Qualitative Data Analysis, 2nd ed., Sage Publications International, London.
no DOI — not checkedMiller, D.C. (1970), Handbook of Research Design and Social Measurement, 2nd ed., David McKay, New York, NY.
no DOI — not checkedMoses, S. (2001), “Have a plan and make the most of arts and culture”, Public Management, Vol. 83 No. 1, pp. 18‐21.
no DOI — not checkedOf, O. (2006), “Analysis of inter‐connectivity levels of urban street networks and social interactions”, Humanity and Social Sciences Journal, Vol. 1 No. 1, pp. 79‐95.
no DOI — not checkedOliver, R.L. and Swan, J.E. (1999), “An applied analysis of buyer equity perceptions and satisfaction with automobile sales people”, The Journal of Personal Selling and Sales Management, Vol. 11 No. 2, pp. 14‐27.
no DOI — not checkedRyan, M., Rayner, R. and Morrison, A. (1999), “Diagnosing customer loyalty drivers”, Marketing Research, Vol. 11 No. 1, pp. 18‐27.
no DOI — not checkedZikmund, W.G. (1997), Business Research Methods, The Dryden Press, Fort Worth, TX.
no DOI — not checkedKaplan, D. (1995), “Statistical power in structural equation modeling”, in Hoyle, R.H. (Ed.), Structural Equation Modeling: Concepts, Issues, and Applications, Sage Publications, Thousand Oaks, CA, pp. 100‐17.
no DOI — not checkedKline, R. (1998), Principles and Practice of Structural Equation Modeling, Guilford Press, New York, NY.
What this badge says. CiteStamped means the CHECKABLE references of this
work were clean at the dated check: each resolved to a known work in a public registry, and none
carried a retraction notice at that time. It says nothing about the quality, findings,
or importance of the work itself, and nothing about references deposited without a DOI.
checked 2026-07-26 — re-checked daily as this page is visited; titles and statuses come from Crossref and DataCite and are not part of the signed record
Embed this badge
Both snippets point at the live badge image and link back to this page. The badge re-renders from the daily check, so an embed never goes stale by more than a day of visits.
<a href="https://citestamp.com/citestamped/10.1108/08876041011031136"><img src="https://citestamp.com/citestamped/10.1108/08876041011031136/badge.svg" alt="CiteStamped reference-health badge" width="460" height="64"></a>
[](https://citestamp.com/citestamped/10.1108/08876041011031136)