Reference health
The effects of customer service on consumer complaining behavior
14/14 checkable references clean · checked 2026-07-25
Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.
6 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
The 14 checked references that resolve
resolves10.1177/002224298304700308
A Theoretical Model for the Study of Product Importance Perceptions
resolves10.1016/0022-4359(93)90015-B
The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions
resolves10.1108/EUM0000000002483
How do Customers Express Dissatisfaction and What can
Service Marketers do About it?
resolves10.1177/002224378702400401
Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis
resolves10.1108/EUM0000000002519
Consumer Evaluations of Responses to Complaints: What′s Fair and Why
resolves10.1007/978-1-4612-5578-9_10
Procedural Justice, Participation, and the Fair Process Effect in Groups and Organizations
resolves10.1108/08876049310026088
Product warranties and post‐purchase service: a model of
consumer satisfaction with complaint resolution
resolves10.1007/BF02729758
Voice, exit, and negative word-of-mouth behaviors: An investigation across three service categories
resolves10.1177/002224298805200203
Communication and Control Processes in the Delivery of Service Quality
The 6 references without a DOI — listed, not checked
no DOI — not checkedBearden, W.O. and Mason, J.B. (1984), “An investigation of influences on consumer
complaint reports”, in Kinnear, T.C. (Ed.),
Advances in Consumer Research, Association for Consumer
Research, Provo, UT, p. 11.
no DOI — not checkedClark, G.L., Kaminski, P.F. and Rink, D.R. (1992), “Consumer complaints: advice
on how companies respond based on an empirical study”, Journal of Services Marketing, Vol. 6No. 1,
pp. 41‐50.
no DOI — not checkedDesatnick, R.L. (1988), Managing
to keep the Customer, Houghton Mifflin, Boston, MA.
no DOI — not checkedDeutsch, M. (1975), Distributive
Justice, Yale University Press, New Haven, CT
.
no DOI — not checkedKerin, R.A., Jain, A. and Howard, D.J. (1992), “Store shopping experience
and consumer price‐quality‐value perceptions”, Journal
of Retailing, Vol. 68, Winter, pp. 376‐97.
no DOI — not checkedPride, W.M. and Ferrell, O.C. (1995), Marketing: Concepts and Strategies, 9th ed., Houghton Mifflin, Boston, MA.
What this badge says. CiteStamped means the CHECKABLE references of this
work were clean at the dated check: each resolved to a known work in a public registry, and none
carried a retraction notice at that time. It says nothing about the quality, findings,
or importance of the work itself, and nothing about references deposited without a DOI.
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