Reference health
New perspectives of satisfaction research in tourism destinations
25/25 checkable references clean · checked 2026-09-12
Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.
41 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
The 25 checked references that resolve
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Importance‐Performance Analysis and the Measurement of
Service Quality
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Consumer satisfaction and perceived quality: Complementary or divergent constructs?
resolves10.1177/004728750003900106
A Structural Analysis of Value, Quality, and Price Perceptions of Business and Leisure Travelers
resolves10.1108/09596119810227767
Benchmarking: destination attractiveness and small hospitality business performance
resolves10.1108/08876040010327220
The determinants of perceived service quality and its relationship with satisfaction
resolves10.1080/02642060412331300912
Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
resolves10.1016/S0261-5177(99)00080-1
The destination product and its impact on traveller perceptions
resolves10.1177/002224298504900403
A Conceptual Model of Service Quality and Its Implications for Future Research
resolves10.1108/01443579410056803
The Importance‐Performance Matrix as a Determinant of Improvement
Priority
resolves10.1016/S0261-5177(97)00094-0
From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba
resolves10.1108/09604520010351220
Tourists’ perceptions towards and satisfaction with service quality in the cross‐cultural service encounter: implications for hospitality and tourism management
resolves10.1177/0092070300281007
Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn
The 41 references without a DOI — listed, not checked
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no DOI — not checkedSurprenant, С. (Eds.) Add Value to Your Service (pp. 61-65)
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no DOI — not checkedMeasuring Service Quality in the Travel and Tourism Industry. In
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no DOI — not checkedBruhn, M. 6c Stauss, B. (Eds.), Dienstleistungs-Netzwerke -Jahrbuch Dienstleistungsmanagement 2003 (pp. 426-442)
no DOI — not checkedMultivariate Data Analysis with Readings
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no DOI — not checkedJournal of Travel Research, 30 (2): 2-9. (2001) Theoretische Perspektiven zur Kundenzufriedenheit. In: Homburg, C. (Eds.) Kundenzufriedenheit: Konzepte, Methoden,Erfahrungen, 4th edition (pp.18-50), Wiesbaden,Gabler.
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no DOI — not checkedCzepiel, J. A. et al. (Eds.) The Service Encounter: Managing Employee Customer Interaction in Service Business (pp. 17-33)
no DOI — not checkedConsumer Psychology of Tourism, Hospitality and Leisure
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no DOI — not checkedp_42
no DOI — not checkedp_44
no DOI — not checkedp_45
no DOI — not checkedp_46
no DOI — not checkedSatisfaction: A Behavioural Perspective on the Customer
no DOI — not checkedRyan, C. 6c Page
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no DOI — not checkedThe Experience Economy
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no DOI — not checkedCompetitive Advantage: Creating and Sustaining Superior Performance
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no DOI — not checkedConducting, Analyzing and Reporting Customer Satisfaction Measurement Program. WIS: Milwaukee.
no DOI — not checkedBieger, Th. & Laesser, Ch. (Eds.) Jahrbuch 2002/2003 Schweizerische Tourismuswirtschaft (pp. 271-293), St. Gallen.
no DOI — not checkedRyan, С. 8c Page, St. (Eds.) Tourism Management: Towards the New Milleniums (pp. 390-403)
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