Reference health
Artificial intelligence in customer relationship management: literature review and future research directions
79/79 checkable references clean · checked 2026-08-03
Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.
25 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
The 79 checked references that resolve
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The 25 references without a DOI — listed, not checked
no DOI — not checkedStimulus of chatbot with customer relationship pipeline
no DOI — not checkedThe strategic use of artificial intelligence in the digital era: systematic literature review and future research directions
no DOI — not checkedArtificial intelligence for real
no DOI — not checkedFintech in developing countries: charting new customer journeys
no DOI — not checkedCustomer Relationship Management: Concepts and Technologies
no DOI — not checkedAn overview to customer relationship management
no DOI — not checkedColson, E. (2019), “What AI-Driven decision making looks like”, Harvard Business Review, available at: https://hbr.org/2019/07/what-ai-driven-decision-making-looks-like (accessed 20 December 2021).
no DOI — not checkedArtificial intelligence for big data
no DOI — not checkedA multi-agent based social crm framework for extracting and analysing opinions
no DOI — not checkedFluss, D. (2017), “Will customer journey analysis be the next CRM”, CRM Magazine, available at: www.destinationcrm.com/Articles/Columns-Departments/Reality-Check/Will-Customer-Journey-Analytics-Be-the-Next-CRM-117384.aspx (accessed 20 December 2021).
no DOI — not checkedExploring the use of AI to manage customers’ relationships
no DOI — not checkedCompeting in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World
no DOI — not checkedThe next wave of CRM innovation: implications for research, teaching, and practice
no DOI — not checkedExploring the relationship between big data analytics capability and competitive performance: the mediating roles of dynamic and operational capabilities
no DOI — not checkedEffect of artificial intelligence on customer relationship management of amazon in Bangalore
no DOI — not checkedCustomer knowledge management
no DOI — not checkedStatistical bibliography or bibliometrics?
no DOI — not checkedCustomer relationship management (CRM) processes from theory to practice: the pre-implementation plan of CRM system
no DOI — not checkedArtificial intelligence and management: the automation-augmentation paradox
no DOI — not checkedMachine learning and statistical approaches for big data: issues, challenges and research directions
no DOI — not checkedManufacturing and the rise of artificial intelligence: innovation challenges
no DOI — not checkedThakur, S. and Chetty, P. (2019), “How Payne’s five process model can help to improve CRM?”, Project Guru, available at: www.projectguru.in/paynes-five-process-model-crm-strategy/ (accessed 11 March 2022).
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no DOI — not checkedSignificant developments of artificial intelligence in Indian ecommerce industry in 2019
no DOI — not checkedThe application of clustering in customer management based on big data
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