Reference health
Brave new world: service robots in the frontline
43/43 checkable references clean · checked 2026-08-03
Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.
44 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
The 43 checked references that resolve
resolves10.1037/0022-3514.92.2.307
What breaks a leader: The curvilinear relation between assertiveness and leadership.
resolves10.1177/002224299305700407
Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions
resolves10.1108/JOSM-07-2017-0179
Service robots: value co-creation and co-destruction in elderly care networks
resolves10.1016/S0065-2601(07)00002-0
Warmth and Competence as Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map
resolves10.1016/j.robot.2016.09.017
Service Robotics and Human Labor: A first technology assessment of substitution and cooperation
resolves10.1016/j.techfore.2016.08.019
The future of employment: How susceptible are jobs to computerisation?
resolves10.1509/jm.13.0056
Touch versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters
resolves10.2307/30040678
WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.
resolves10.1016/j.cognition.2012.06.007
Feeling robots and human zombies: Mind perception and the uncanny valley
resolves10.1007/s12369-010-0068-5
Assessing Acceptance of Assistive Social Agent Technology by Older Adults: the Almere Model
resolves10.1509/jm.15.0395
The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework
resolves10.1016/j.clsr.2016.03.001
Robotics and law: Key legal and regulatory implications of the robotics age (Part I of II)
resolves10.2307/25148760
The Effects of Personalization and Familiarity on Trust and Adoption of Recommendation Agents1
resolves10.1016/j.jbusres.2017.03.008
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
resolves10.1596/1813-9450-7922
Are Automation and Trade Polarizing Developing Country Labor Markets, Too?
resolves10.1509/jmkg.69.2.61.60759
Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
resolves10.1016/j.clsr.2013.07.012
Robots in the cloud with privacy: A new threat to data protection?
resolves10.1007/s12369-018-0466-7
The Effects of Humanlike and Robot-Specific Affective Nonverbal Behavior on Perception, Emotion, and Behavior
resolves10.1016/j.im.2006.10.007
A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects
resolves10.1007/s12369-017-0441-8
Investigating People’s Rapport Building and Hindering Behaviors When Working with a Collaborative Robot
resolves10.1177/002224298504900110
A Role Theory Perspective on Dyadic Interactions: The Service Encounter
resolves10.1016/j.chb.2014.05.014
When stereotypes meet robots: The double-edge sword of robot gender and personality in human–robot interaction
resolves10.1207/S15327663JCP1103_04
Exploring the Role of Alternative Perceived Performance Measures and Needs‐Congruency in the Consumer Satisfaction Process
The 44 references without a DOI — listed, not checked
no DOI — not checkedBusiness model innovation and value-creation: the triadic way
no DOI — not checkedArntz, M., Gregory, T. and Zierahn, U. (2016), “The risk of automation for jobs in OECD countries: a comparative analysis”, working paper, OECD Publishing, Paris.
no DOI — not checkedBelk, R. (2017), “Consumers in an age of autonomous and semi-autonomous machines”, in Sherry, J. Jr and Fischer, E. (Eds), Currents in Consumer Culture Theory, Routledge, London, pp. 5-32.
no DOI — not checkedPattern Recognition and Machine Learning
no DOI — not checkedCustomer experience challenges: bringing together digital, physical and social realms
no DOI — not checkedCalo, M.R. (2012), “Robots and privacy”, in Lin, P., Abney, K. and Bekey, G.A (Eds), Robot Ethics-The Ethical and Social Implications of Robotics, MIT Press, Cambridge, MA, pp. 187-201.
no DOI — not checkedCreative Digital (2017), “This human-like robot is lending a helping hand in aged care homes”, available at: www.createdigital.org.au/human-like-robot-aged-care-homes/ (accessed July 10, 2018).
no DOI — not checkedPerceived usefulness, perceived ease of use, and user acceptance of information technology
no DOI — not checkedDelvaux, M. (2017), “Report with recommendations to the commission on civil law rules on robotics”, available at: www.europarl.europa.eu/sides/getDoc.do?pubRef=-//EP//TEXT+REPORT+A8-2017-0005+0+DOC+XML+V0//EN (accessed February 1, 2018).
no DOI — not checkedA spotlight on security and privacy risks with future household robots: attacks and lessons
no DOI — not checkedAlgorithm aversion: people erroneously avoid algorithms after seeing them err
no DOI — not checkedOvercoming algorithm aversion: people will use imperfect algorithms if they can (even slightly) modify them
no DOI — not checkedDisability Support Guide (2017), “The future is here – robots in aged care”, available at: www.agedcareguide.com.au/talking-aged-care/the-future-is-here-robots-in-aged-care (accessed June 8, 2018).
no DOI — not checkedAn examination of the nature of trust in buyer-seller relationships
no DOI — not checkedExamining how context change foster service innovation
no DOI — not checkedFuture scenarios of the collaborative economy: centrally orchestrated, social bubbles or decentralized autonomous?
no DOI — not checkedDesign for service inclusion: creating inclusive service systems by 2050
no DOI — not checkedThe influence of social presence on acceptance of a companion robot by older people
no DOI — not checkedPutting the service profit chain to work
no DOI — not checkedToward morality and ethics for robots
no DOI — not checkedPersonalization in HRI: A longitudinal field experiment
no DOI — not checkedLelieveld, I. and Wolswinkel, W. (2017), “How intelligent automation and robotics impact IT service delivery”, available at: www.accenture-insights.nl/en-us/articles/how-intelligent-automation-robotics-impact-it-service-delivery/ (accessed January 15, 2018).
no DOI — not checkedManyika, J., Chui, M., Bughin, J., Dobbs, R., Bisson, P. and Marrs, A. (2013), “Disruptive technologies: advances that will transform life, business, and the global economy”, McKinsey Global Institute, San Francisco, CA, available at: www.mckinsey.com/business-functions/digital-mckinsey/our-insights/disruptive-technologies/ (accessed April 30, 2018).
no DOI — not checkedManyika, J., Chui, M., Miremadi, M., Bughin, J., George, K., Willmott, P. and Dewhurst, M. (2017), A Future that Works: Automation, Employment, and Productivity, McKinsey Global Institute, San Francisco, CA, available at: www.mckinsey.com/global-themes/digital-disruption/harnessing-automation-for-a-future-that-works (accessed April 30, 2018).
no DOI — not checkedCould robots become authentic companions in nursing care?
no DOI — not checkedMicrosoft (2018), “AI retail playbook: transformation strategies for intelligent retail”, available at: http://info.microsoft.com/rs/157-GQE-382/images/Final%20AI%20Retail%20Playbook.pdf (accessed February 2, 2018).
no DOI — not checkedThe uncanny valley
no DOI — not checkedThe coming robot dystopia – all too inhuman
no DOI — not checkedPicard, R. (2013), “Rosalind Picard teaching robots how to feel, interview with rdigitalife”, available at: http://rdigitalife.com/rosalind-picard-blog/ (accessed April 28, 2018).
no DOI — not checkedBuilding client psychological comfort through communication style in financial advisory services
no DOI — not checkedSchneider, C. (2017), “10 reasons why AI-powered, automated customer service is the future”, available at: www.ibm.com/blogs/watson/2017/10/10-reasons-ai-powered-automated-customer-service-future/ (accessed February 5, 2018).
no DOI — not checkedSharkey, N. and Sharkey, A. (2012), “The rights and wrongs of robot care”, in Lin, P., Abney, K. and Bekey, G.A. (Eds), Robot Ethics-The Ethical and Social Implications of Robotics, MIT Press, Cambridge, MA, pp. 267-282.
no DOI — not checkedWired for War: The Robotics Revolution and Conflict in the 21st Century
no DOI — not checkedCan humanoid service robots perform better than service employees? A comparison of innovative behavior cues
no DOI — not checkedService work in 2050: a work ecosystems perspective
no DOI — not checkedAdaptive emotional expression in robot-child interaction
no DOI — not checkedThe robotic surgery monopoly is a poor deal
no DOI — not checkedUnited Nations (1948), “Universal declaration of human rights”, available at: www.un.org/en/universal-declaration-human-rights (accessed May 30, 2018).
no DOI — not checkedVeruggio, G. and Abney, K. (2012), “Roboethics: the applied ethics for a new science”, in Lin, P., Abney, K. and Bekey, G.A. (Eds), Robot Ethics-The Ethical and Social Implications of Robotics, MIT Press, Cambridge, MA, pp. 347-363.
no DOI — not checkedHand gestures and verbal acknowledgments improve human-robot rapport
no DOI — not checkedWirtz, J. and Ehret, M. (2018), “Asset-based strategies for capturing value in the service economy”, in Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C., Lyons, K., Patricio, L. and Sawatani, Y. (Eds), Handbook of Service Science, Vol. II, Springer, New York, NY (in press).
no DOI — not checkedManaging service employees: literature review, expert opinions, and research directions
no DOI — not checkedServices Marketing: People, Technology, Strategy
no DOI — not checkedA nice and friendly chat with a bot: User perceptions of AI-based service agents
What this badge says. CiteStamped means the CHECKABLE references of this
work were clean at the dated check: each resolved to a known work in a public registry, and none
carried a retraction notice at that time. It says nothing about the quality, findings,
or importance of the work itself, and nothing about references deposited without a DOI.
checked 2026-08-03 — re-checked daily as this page is visited; titles and statuses come from Crossref and DataCite and are not part of the signed record
Embed this badge
Both snippets point at the live badge image and link back to this page. The badge re-renders from the daily check, so an embed never goes stale by more than a day of visits.
<a href="https://citestamp.com/citestamped/10.1108/josm-04-2018-0119"><img src="https://citestamp.com/citestamped/10.1108/josm-04-2018-0119/badge.svg" alt="CiteStamped reference-health badge" width="460" height="64"></a>
[](https://citestamp.com/citestamped/10.1108/josm-04-2018-0119)