Reference health
Service experience co-creation: conceptualization, implications, and future research directions
68/68 checkable references clean · checked 2026-07-25
Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.
10 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
The 68 checked references that resolve
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Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process
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Servicescapes: The Impact of Physical Surroundings on Customers and Employees
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American Girl and the Brand Gestalt: Closing the Loop on Sociocultural Branding Research
resolves10.1177/1094670505279729
Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience
resolves10.1016/j.technovation.2011.04.006
Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions
resolves10.1108/17566691311316220
A new conceptualization of service innovation grounded in S‐D logic and service systems
resolves10.1007/s11747-010-0200-y
Expanding understanding of service exchange and value co-creation: a social construction approach
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The four elementary forms of sociality: Framework for a unified theory of social relations.
resolves10.1016/j.jretai.2009.01.001
Customer Experience Management in Retailing: An Organizing Framework
resolves10.1108/MSQ-03-2014-0042
The service revolution and its marketing implications: service logic vs service-dominant logic
resolves10.1108/09564231111106893
Service as business logic: implications for value creation and marketing
resolves10.1007/s11747-012-0308-3
Critical service logic: making sense of value creation and co-creation
resolves10.1108/09564231211260431
Co‐creating customer‐focused solutions within business networks: a service perspective
resolves10.1362/147539210X497611
Circularity of customer service experience and customer perceived value
resolves10.1086/208906
The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun
resolves10.1086/209256
Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity
resolves10.1177/1094670509333595
Unifying Service Marketing and Operations With Service Experience Management
resolves10.1007/s11747-010-0219-0
Customer experience quality: an exploration in business and consumer contexts using repertory grid technique
resolves10.1086/209060
Consumer Research and Semiotics: Exploring the Morphology of Signs, Symbols, and Significance
resolves10.1177/002224298504900403
A Conceptual Model of Service Quality and Its Implications for Future Research
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Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
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When Narrative Brands End: The Impact of Narrative Closure and Consumption Sociality on Loss Accommodation
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Gendered Behavior in a Male Preserve: Role Playing at <i>ESPN Zone
Chicago</i>
resolves10.1016/S0022-4359(01)00041-0
Consumer perceived value: The development of a multiple item scale
resolves10.1108/09564231211248453
Customer experience modeling: from customer experience to service design
resolves10.1086/666616
When Differences Unite: Resource Dependence in Heterogeneous Consumption Communities
resolves10.1016/j.indmarman.2010.06.026
It's all B2B…and beyond: Toward a systems perspective of the market
resolves10.1016/j.emj.2008.04.003
On value and value co-creation: A service systems and service logic perspective
resolves10.1016/j.jretai.2008.11.001
Customer Experience Creation: Determinants, Dynamics and Management Strategies
The 10 references without a DOI — listed, not checked
no DOI — not checkedArnould, E.J. , Price, L.L. and Malshe, A. (2006), “Toward a cultural resource-based theory of the customer”, in Lusch, R.L. and Vargo S.L. (Eds), Service-Dominant Logic: Dialog, Debate, and Directions , Sharpe, Armonk, NY, pp. 91-117.
no DOI — not checkedBerry, L.L. and Carbone, L.P. (2007), “Build loyalty through experience management”, Quality Progress , Vol. 40 No. 9, pp. 26-32.
no DOI — not checkedCaillé, A. (2000), Anthropologie du Don (Anthropology of the Gift) , DDB, Paris.
no DOI — not checkedJaakkola, E. , Aarikka-Stenroos, L. and Kimmel, A. (2014), “Leveraging customer experience communication”, in Kandampully J. (Ed.), Customer Experience Management: Enhancing Experience and Value Through Service Management , Kendall Hunt, Dubuque, pp. 45-72.
no DOI — not checkedKandampully, J. (Ed.) (2014), Customer Experience Management: Enhancing Experience and Value Through Service Management , Kendall Hunt, Dubuque, IA.
no DOI — not checkedLevy, S.J. (1959), “Symbols for sale”, Harvard Business Review , Vol. 57 No. 4, pp. 117-124.
no DOI — not checkedMeyer, C. and Schwager, A. (2007), “Understanding customer experience”, Harvard Business Review , Vol. 85 No. 2, pp. 116-126.
no DOI — not checkedPrice, L.L. and Arnould, E.J. (1999), “Commercial friendships: service provider-client relationships in context”, Journal of Marketing , Vol. 63 No. October, pp. 38-56.
no DOI — not checkedSchau, H.J. and Gilly, M.C. (2003), “We are what we post? Self-presentation in personal web space”, Journal of Consumer Research , Vol. 30 No. 4, pp. 384-404.
no DOI — not checkedVenkatesh, A. , Pensloza, L. and Firat, F. (2006), “The market as a sign system and the logic of the market”, in Lusch R.F. and Vargo, S.L. (Eds), Service-Dominant Logic: Dialog, Debate, and Directions , Sharpe, Armonk, NY, pp. 251-265.
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