Every reference with a DOI in the deposited reference list resolved to a known
work in Crossref or DataCite at the dated check, and none carried a retraction,
withdrawal, or removal notice.
The 80 checked references that resolve
resolves10.1086/209331River Magic: Extraordinary Experience and the Extended Service Encounter
resolves10.5465/amj.2006.23478695Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms
resolves10.1037/0002-9432.75.4.621Dyadic Characteristics of Individual Attributes: Attachment, Neuroticism, and Their Relation to Marital Quality and Closeness.
resolves10.1086/660916Unpacking What a “Relationship” Means to Commercial Buyers: How the Relationship Metaphor Creates Tension and Obscures Experience
resolves10.1509/jm.09.0420Service Sweethearting: Its Antecedents and Customer Consequences
resolves10.1002/job.657The impact of autonomy and task uncertainty on team performance: A longitudinal field study
resolves10.1177/1094670507304694The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States
resolves10.1037/a0038969Fostering employee service creativity: Joint effects of customer empowering behaviors and supervisory empowering leadership.
resolves10.1007/s10869-013-9329-2The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?
resolves10.1037/a0038866“All or nothing”: Attachment avoidance and the curvilinear effects of partner support.
resolves10.5465/amj.2009.44634116Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy
resolves10.5465/amj.2010.54533180The Double-Edged Swords of Autonomy and External Knowledge: Analyzing Team Effectiveness in a Multinational Organization
resolves10.1509/jmkg.70.3.058Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
resolves10.1177/0092070303261415The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis
resolves10.1016/0167-8116(95)00034-8Commercial and interpersonal relationships; Using the structure of interpersonal relationships to understand individual-to-individual, individual-to-firm, and firm-to-firm relationships in commerce
resolves10.1016/j.jrp.2006.05.001Do Big Five personality traits associated with self-control influence the regulation of anger and aggression?
resolves10.1037/0033-2909.118.1.3The longitudinal course of marital quality and stability: A review of theory, method, and research.
resolves10.5465/amr.2012.0398Boundary-Spanning Employees and Relationships with External Stakeholders: A Social Identity Approach
resolves10.1509/jm.11.0245Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees
resolves10.1080/026999300402763Beyond valence: Toward a model of emotion-specific influences on judgement and choice
resolves10.1509/jmkg.72.2.28Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency, and Customer Satisfaction
resolves10.1509/jmr.10.0072Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth
resolves10.1080/10478400701512646Boosting Attachment Security to Promote Mental Health, Prosocial Values, and Inter-Group Tolerance
resolves10.1037/0022-3514.79.2.260Exploring individual differences in reactions to mortality salience: Does attachment style regulate terror management mechanisms?
resolves10.1177/002224298905300202Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach
resolves10.1509/jmkg.70.4.136Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
resolves10.1509/jmkr.44.2.185Customer Loyalty to Whom? Managing the Benefits and Risks of Salesperson-Owned Loyalty
resolves10.5465/amj.2009.44635041The Consequences of Human Resource Stocks and Flows: A Longitudinal Examination of Unit Service Orientation and Unit Effectiveness
resolves10.2307/3069445SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.
resolves10.1037/a0028559When customers exhibit verbal aggression, employees pay cognitive costs.
resolves10.2307/256584RESEARCH NOTES. BUSY STORES AND DEMANDING CUSTOMERS: HOW DO THEY AFFECT THE DISPLAY OF POSITIVE EMOTION?
resolves10.1177/0149206307309261Customer (In)Justice and Emotional Labor: The Role of Perspective Taking, Anger, and Emotional Regulation†
resolves10.1037/0021-9010.91.4.971When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions.
resolves10.1002/per.1948Personality Traits and Relationship Satisfaction in Intimate Couples: Three Perspectives on Personality
resolves10.1037/0022-3514.45.3.513Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states.
resolves10.1037/a0022676Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review.
resolves10.2307/20159579THE EFFECTS OF CUSTOMER PERSONALITY TRAITS ON THE DISPLAY OF POSITIVE EMOTIONS.
resolves10.1509/jm.10.0529Employees’ Decision Making in the Face of Customers’ Fuzzy Return Requests
resolves10.1037/apl0000079A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.
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