Reference health

Emotional Convergence in Service Relationships

https://doi.org/10.1177/1094670516675405
CiteStamped reference-health badge
80/80 checkable references clean · checked 2026-08-09

Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.

2 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.

The 80 checked references that resolve
resolves10.1509/jmkr.44.1.100
Getting Emotional About Health
resolves10.1037/0022-3514.84.5.1054
Emotional convergence between people over time.
resolves10.1086/209331
River Magic: Extraordinary Experience and the Extended Service Encounter
resolves10.1177/0092070399272005
The Role of Emotions in Marketing
resolves10.5465/amj.2006.23478695
Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms
resolves10.2307/2667070
The Collective Construction of Work Group Moods
resolves10.1037/0002-9432.75.4.621
Dyadic Characteristics of Individual Attributes: Attachment, Neuroticism, and Their Relation to Marital Quality and Closeness.
resolves10.1037/0022-3514.57.5.792
The Relationship Closeness Inventory: Assessing the closeness of interpersonal relationships.
resolves10.1177/002224299005400105
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
resolves10.1086/660916
Unpacking What a “Relationship” Means to Commercial Buyers: How the Relationship Metaphor Creates Tension and Obscures Experience
resolves10.1108/JOSM-01-2014-0034
Small details that make big differences
resolves10.1509/jm.09.0420
Service Sweethearting: Its Antecedents and Customer Consequences
resolves10.1002/job.657
The impact of autonomy and task uncertainty on team performance: A longitudinal field study
resolves10.1177/1094670508331251
How Often Versus How Long
resolves10.1177/1094670507304694
The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States
resolves10.1177/1094670515590776
Employee Emotional Competence
resolves10.1037/0022-3514.78.3.397
Beyond valence in the perception of likelihood: The role of emotion specificity.
resolves10.1037/a0038969
Fostering employee service creativity: Joint effects of customer empowering behaviors and supervisory empowering leadership.
resolves10.2307/20159617
SERVICE PROVIDER HOSTILITY AND SERVICE QUALITY.
resolves10.1177/002224298705100202
Developing Buyer-Seller Relationships
resolves10.1007/s10869-013-9329-2
The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?
resolves10.1111/j.1467-6494.2006.00414.x
Couple Similarity and Marital Satisfaction: Are Similar Spouses Happier?
resolves10.1037/a0038866
“All or nothing”: Attachment avoidance and the curvilinear effects of partner support.
resolves10.1037/0022-3514.93.1.34
Similarity, convergence, and relationship satisfaction in dating and married couples.
resolves10.1111/j.1475-6811.2000.tb00022.x
Attachment style and intimacy in friendship
resolves10.1016/j.obhdp.2004.08.002
Is “service with a smile” enough? Authenticity of positive displays during service encounters
resolves10.5465/amj.2009.44634116
Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy
resolves10.1037/0021-9010.84.2.218
Distinguishing between service relationships and encounters.
resolves10.1177/0092070398262002
Relational Benefits in Services Industries: The Customer's Perspective
resolves10.5465/amj.2010.54533180
The Double-Edged Swords of Autonomy and External Knowledge: Analyzing Team Effectiveness in a Multinational Organization
resolves10.1509/jmkg.70.3.058
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
resolves10.1177/1094670502004003006
Understanding Relationship Marketing Outcomes
resolves10.1177/0092070303261415
The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis
resolves10.1016/0167-8116(95)00034-8
Commercial and interpersonal relationships; Using the structure of interpersonal relationships to understand individual-to-individual, individual-to-firm, and firm-to-firm relationships in commerce
resolves10.1016/j.jrp.2006.05.001
Do Big Five personality traits associated with self-control influence the regulation of anger and aggression?
resolves10.1037/0033-2909.118.1.3
The longitudinal course of marital quality and stability: A review of theory, method, and research.
resolves10.1080/026999399379168
Social Functions of Emotions at Four Levels of Analysis
resolves10.1037/0022-3514.66.3.502
Attachment style, gender, and relationship stability: A longitudinal analysis.
resolves10.5465/amr.2012.0398
Boundary-Spanning Employees and Relationships with External Stakeholders: A Social Identity Approach
resolves10.1509/jm.11.0245
Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees
resolves10.1037/0022-3514.81.1.146
Fear, anger, and risk.
resolves10.1080/026999300402763
Beyond valence: Toward a model of emotion-specific influences on judgement and choice
resolves10.1037/0022-3514.88.2.304
Assortative Mating and Marital Quality in Newlyweds: A Couple-Centered Approach.
resolves10.1509/jmkg.72.2.28
Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency, and Customer Satisfaction
resolves10.1177/1094670502004004004
The Role of Emotions in Service Encounters
resolves10.1111/j.1467-9280.2006.01676.x
Turning the Other Cheek
resolves10.1509/jmr.10.0072
Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth
resolves10.1177/1094670511411173
Why Attachment Security Matters
resolves10.1080/10478400701512646
Boosting Attachment Security to Promote Mental Health, Prosocial Values, and Inter-Group Tolerance
resolves10.1111/j.1545-5300.2002.41309.x
Attachment Security in Couple Relationships: A Systemic Model and Its Implications for Family Dynamics
resolves10.1037/0022-3514.79.2.260
Exploring individual differences in reactions to mortality salience: Does attachment style regulate terror management mechanisms?
resolves10.1177/002224298905300202
Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach
resolves10.1509/jmkg.70.4.136
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
resolves10.1509/jmkr.44.2.185
Customer Loyalty to Whom? Managing the Benefits and Risks of Salesperson-Owned Loyalty
resolves10.5465/amj.2009.44635041
The Consequences of Human Resource Stocks and Flows: A Longitudinal Examination of Unit Service Orientation and Unit Effectiveness
resolves10.1177/002224299906300405
Commercial Friendships: Service Provider–Client Relationships in Context
resolves10.1016/j.jretai.2008.11.003
Customer Experience Management in Retailing: Understanding the Buying Process
resolves10.2307/3069445
SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.
resolves10.1037/a0028559
When customers exhibit verbal aggression, employees pay cognitive costs.
resolves10.2307/256584
RESEARCH NOTES. BUSY STORES AND DEMANDING CUSTOMERS: HOW DO THEY AFFECT THE DISPLAY OF POSITIVE EMOTION?
resolves10.1016/S0022-4359(99)80002-5
Customer benefits and company consequences of customer-salesperson relationships in retailing
resolves10.1177/0149206307309261
Customer (In)Justice and Emotional Labor: The Role of Perspective Taking, Anger, and Emotional Regulation†
resolves10.1037/0021-9010.91.4.971
When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions.
resolves10.1002/per.1948
Personality Traits and Relationship Satisfaction in Intimate Couples: Three Perspectives on Personality
resolves10.1080/1047840X.2003.9682896
Mood as Information: 20 Years Later
resolves10.1037/0022-3514.45.3.513
Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states.
resolves10.1037/a0022676
Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review.
resolves10.1177/0265407592091003
Attachment Styles and Marital Adjustment among Newlywed Couples
resolves10.1111/j.1467-8721.2007.00517.x
Psychological Foundations of Trust
resolves10.1037/0022-3514.48.4.813
Patterns of cognitive appraisal in emotion.
resolves10.2307/20159579
THE EFFECTS OF CUSTOMER PERSONALITY TRAITS ON THE DISPLAY OF POSITIVE EMOTIONS.
resolves10.1037/0022-3514.79.4.656
Personality, emotional experience, and efforts to control emotions.
resolves10.1177/1948550613511499
Are You Feeling What I’m Feeling? Emotional Similarity Buffers Stress
resolves10.1037/0021-9010.87.5.1001
Mechanisms linking employee affective delivery and customer behavioral intentions.
resolves10.1177/014920630102700406
Determinants and consequences of employee displayed positive emotions
resolves10.1023/A:1022980231204
Adult Attachment Style and Nonverbal Closeness in Dating Couples
resolves10.1007/s11747-015-0429-6
Does relationship marketing matter in online retailing? A meta-analytic approach
resolves10.1509/jm.10.0529
Employees’ Decision Making in the Face of Customers’ Fuzzy Return Requests
resolves10.1111/j.1467-6494.1992.tb00980.x
On Traits and Temperament: General and Specific Factors of Emotional Experience and Their Relation to the Five‐Factor Model
resolves10.1037/apl0000079
A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.
The 2 references without a DOI — listed, not checked
no DOI — not checkedThe Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions
no DOI — not checkedbibr50-1094670516675405
What this badge says. CiteStamped means the CHECKABLE references of this work were clean at the dated check: each resolved to a known work in a public registry, and none carried a retraction notice at that time. It says nothing about the quality, findings, or importance of the work itself, and nothing about references deposited without a DOI.

checked 2026-08-09 — re-checked daily as this page is visited; titles and statuses come from Crossref and DataCite and are not part of the signed record

Embed this badge

Both snippets point at the live badge image and link back to this page. The badge re-renders from the daily check, so an embed never goes stale by more than a day of visits.

<a href="https://citestamp.com/citestamped/10.1177/1094670516675405"><img src="https://citestamp.com/citestamped/10.1177/1094670516675405/badge.svg" alt="CiteStamped reference-health badge" width="460" height="64"></a>
[![CiteStamped reference-health badge](https://citestamp.com/citestamped/10.1177/1094670516675405/badge.svg)](https://citestamp.com/citestamped/10.1177/1094670516675405)