Reference health
The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry
8 of 48 checkable references need attention · checked 2026-07-25
At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.
20 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
References needing attention
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The 40 checked references that resolve
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Structural equation modeling in practice: A review and recommended two-step approach.
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The Effects of Image Congruence on Customers’ Brand Loyalty in the Upper Middle-Class Hotel Industry
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The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
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A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction
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The relationship between customer loyalty and customer satisfaction
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Effects of Price, Brand, and Store Information on Buyers' Product Evaluations
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ADAPTING THE QFD APPROACH TO EXTENDED SERVICE TRANSACTIONS
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
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The Relationship Between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions
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The impact of music on consumers' reactions to waiting for services
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Customer loyalty in the hotel industry: the role of customer satisfaction and image
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Predictors of Relationship Quality and Relationship Outcomes in Luxury Restaurants
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Determinants of dining satisfaction and post-dining behavioral intentions
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Relationships between Hotel Room Pricing, Occupancy, and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States
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Congruency of scent and music as a driver of in-store evaluations and behavior
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Customer satisfaction with services: putting perceived value into the equation
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Cross-category effects of induced arousal and pleasure on the internet shopping experience
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?I can't get no satisfaction:? The impact of personality and emotion on postpurchase processes
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Contact personnel, physical environment and the perceived corporate image of intangible services by new clients
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The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intentions
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The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda
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Some moderating effects on the service quality‐customer retention link
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A description of the affective quality attributed to environments.
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The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants
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A model of consumer perceptions and store loyalty intentions for a supermarket retailer
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The Role of Price Perceptions in an Integrated Model of Behavioral Intentions
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The effect of the servicescape on customers’ behavioral intentions in leisure service settings
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The 20 references without a DOI — listed, not checked
no DOI — not checkedBaker, J. ( 1987). The role of the environment in marketing services. In J. A. Czepeial, C. A. Congram, & J. Shanahan (Eds.). The services challenges: Integrating for competitive advantage (pp. 79-84). Chicago : American Marketing Association.
no DOI — not checkedBennett, D.J. & Bennett, J.D. ( 1970). Making the scene. In G. Stone & H. Farberman (Eds.), Social psychology through symbolic interactionism (pp. 190-196). Waltham, MA: Ginn-Blaisdell.
no DOI — not checkedConsumer behavior
no DOI — not checkedGolledge, R.G. ( 1987). Environmental cognition. In S. Daniel & A. Irwin (Eds.), Environmental psychology (pp. 131-174). New York: Wiley.
no DOI — not checkedMultivariate data analysis
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no DOI — not checkedHunt, H.K. ( 1977). CS/D-overview and future research directions. In K. H. Hunt (Ed.), Conceptualization and measurement of consumer satisfaction and dissatisfaction (pp. 455-488). Cambridge, MA: Marketing Science Institute.
no DOI — not checkedJacoby, J. & Olson, J.C. ( 1977). Consumer response to price: An attitudinal, information processing perspective. In Y. Wind & P. Greenberg (Eds.), Moving ahead with attitude research (pp. 73-86). Chicago: American Marketing Association.
no DOI — not checkedJulander, C., Magi, A., Jonsson, J. & Lindqvist, A. ( 1997). Linking customer satisfaction to financial performance data. In B. Edvardsson, S. W. Brown, R. Johnston , & E. E. Scheuing (Eds.), Advancing service quality: A global perspective (pp. 301-310). Karlstad, Sweden: University of Karlstad.
no DOI — not checkedatypb31
no DOI — not checkedMartins, M. & Monroe, K.B. ( 1994). Perceived price fairness: A new look at an old construct . In C. Allen & D. R. John (Eds.), Advances in Consumer Research (pp. 75-78). Provo, UT: Association for Consumer Research.
no DOI — not checkedAn approach to environmental psychology
no DOI — not checkedPricing: Making profitable decisions
no DOI — not checkedPsychometric theory
no DOI — not checkedThe meaning of the built environment
no DOI — not checkedatypb50
no DOI — not checkedDINESCAPE, emotions, and behavioral intentions in upscale restaurants. Unpublished doctoral dissertation
no DOI — not checkedYi, Y. ( 1990). A critical review of consumer satisfaction. In V. Zeithaml (Ed.), Review of marketing (pp. 68-122). Chicago : American Marketing Association.
no DOI — not checkedZeithaml, V.A. ( 1981). How consumer evaluation processes differ between goods and services. In J. Donelly & W. George (Eds.), Marketing of services proceedings series (pp. 186-190). Chicago: American Marketing Association.
no DOI — not checkedZeithaml, V.A. ( 1983). Conceptualizing and measuring consumer response to price . In R. P. Bagozzi & A. M. Tybout (Eds.), Advances in consumer research (pp. 612-616). Ann Arbor, MI: Association for Consumer Research.
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