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Customer Satisfaction and Competencies: An Econometric Study of an Italian Bank

https://doi.org/10.2139/ssrn.1022290
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1 of 21 checkable references need attention · checked 2026-08-03

At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.

33 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.

References needing attention

does not resolve to a known work10.5465/amr.1998.533225
The 20 checked references that resolve
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Relational Contracts and the Theory of the Firm
resolves10.1037//0022-3514.51.6.1173
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
resolves10.1177/001979390405700202
Human Resource Management and Organizational Performance: Evidence from Retail Banking
resolves10.3386/w11773
How Does Information Technology Really Affect Productivity? Plant-Level Comparisons of Product Innovation, Process Improvement and Worker Skills
resolves10.7208/chicago/9780226116174.003.0007
Measuring Organizational Capital in the New Economy
resolves10.1287/mnsc.1060.0594
The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers
resolves10.1080/09585190500404614
Determinants of individual engagement in knowledge sharing
resolves10.1080/09585190500083020
Fostering knowledge sharing through people management practices
resolves10.1080/0958520042000277810
Information and communication technology: organisational challenges for Italian banks
resolves10.1162/003355301753265624
Skill-Biased Organizational Change? Evidence from A Panel of British and French Establishments
resolves10.4337/9781843767350
The Trust Process in Organizations
resolves10.3102/0162373707299460
Strategies for Improving Precision in Group-Randomized Experiments
resolves10.1142/9789812796929_0016
Competition, Cooperation, and Innovation Organizational Arrangements for Regimes of Rapid Technological Progress
resolves10.2202/1145-6396.1117
Cognition and Motivation in the Theory of the Firm: Interaction or "Never the Twain Shall Meet"?
resolves10.2139/ssrn.982075
Hands Off! How Organizational Design Can Make Delegation Credible
resolves10.2139/ssrn.982084
Simon on Problem-Solving: Implications for New Organizational Forms
resolves10.2139/ssrn.982103
Entrepreneurship, Transaction Costs, and Resource Attributes
resolves10.2139/ssrn.982119
Decision Factors Influencing MNEs Regional Headquarters Location Selection Strategies
resolves10.2139/ssrn.982128
Economic Freedom and Entrepreneurial Activity: Some Cross-Country Evidence
The 33 references without a DOI — listed, not checked
no DOI — not checkedThe Copenhagen Conference on Strategic management (CCSM) organized by the Centre for Strategic Management and Globalization
no DOI — not checkedCapability generation in hyper-competitive environments: Leveraging strong and weak ties to integrate organizational knowledge
no DOI — not checkedInnovations and employment: evidence from American manufacturing
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no DOI — not checkedInnovation a san interactive process: fron user-producer interaction to the national system of innovation
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no DOI — not checkedHLM6 -Hierarchical Linear & Non-linear Modeling
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no DOI — not checkedDoes trust improve business performance?
no DOI — not checkedOptimal Design for Longitudinal and Multilevel Research: Documentation for the
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no DOI — not checkedTying the Manager's Hands": How Firms Can Make Credible Commitments That Make Opportunistic Managerial Intervention Less Likely CKG Working Paper. 2003-6: Marjorie Lyles, Torben Pedersen and Bent Petersen: Knowledge Gaps: The Case of Knowledge about Foreign Entry
no DOI — not checkedFacilitating Knowledge Sharing in Russian and Chinese Subsidiaries: The Importance of Groups and Personal Networks Accepted for publication in Journal of Knowledge Management
no DOI — not checkedSnejina Michailova: Knowledge-sharing Behavior and Post-acquisition Integration Failure 2004-7: Jens Gammelgaard: Multinational Exploration of Acquired R&D Activities 2004-8: Christoph D�rrenb�cher & Jens Gammelgaard: Subsidiary Upgrading? Strategic Inertia in the Development of German-owned Subsidiaries in Hungary
no DOI — not checkedref38
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no DOI — not checkedThe Emergence of the Modern Theory of the Firm
no DOI — not checkedOriginal and Derived Judgement: An Entrepreneurial Theory of Economic Organization 2006-9 Mia Reinholt: No More Polarization, Please! Towards a More Nuanced Perspective on Motivation in Organizations 2006-10 Angelika Lindstrand
no DOI — not checkedref46
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no DOI — not checkedHow to Build Alliance Capabilities
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no DOI — not checkedBent Petersen: Predicting the Diversity of Foreign Entry Modes 2007-4 Peter D. �rberg Jensen & Torben Pedersen: Whether and What to Offshore? 2007-5 Ram Mudambi & Torben Pedersen: Agency Theory and Resource Dependency Theory: Complementary Explanations for Subsidiary Power in Multinational Corporations
no DOI — not checkedref54
no DOI — not checkedHRM Practices and Knowledge Transfer in MNCs 2007-9 Nicolai J. Foss: Knowledge Governance in a Dynamic Global Context: The Center for Strategic Management and Globalization at the Copenhagen Business School
What this badge says. CiteStamped means the CHECKABLE references of this work were clean at the dated check: each resolved to a known work in a public registry, and none carried a retraction notice at that time. It says nothing about the quality, findings, or importance of the work itself, and nothing about references deposited without a DOI.

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