Reference health
The Forgiveness Processes of Very Dissatisfied Customers
1 of 36 checkable references need attention · checked 2026-08-29
At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.
16 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
References needing attention
does not resolve to a known work10.2307/1251971
The 35 checked references that resolve
resolves10.1037/0021-9010.91.3.653
Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations.
resolves10.1207/s15327663jcp1304_11
Outraged Consumers: Getting Even at the Expense of Getting a Good Deal
resolves10.1177/002224299005400105
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
resolves10.1287/mksc.17.1.45
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
resolves10.1509/jmkr.37.4.463.18793
From Uncertain Intentions to Actual Behavior: A Threshold Model of Whether and When Salespeople Quit
resolves10.1207/s15327957pspr0704_06
Forgiveness and Justice: A Research Agenda for Social and Personality Psychology
resolves10.1093/acprof:oso/9780195130157.003.0004
Betrayal, Rejection, Revenge, and Forgiveness: An Interpersonal Script Approach
resolves10.1086/ahr/96.3.835
David C. Gordon. <i>Images of the West: Third World Perspectives</i>. Savage, Md.: Rowman and Littlefield. 1989. Pp. xviii, 214
resolves10.1177/002224378302000406
A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process
resolves10.1509/jmkg.66.4.57.18512
A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
resolves10.1037/0022-3514.84.3.540
Forgiveness, forbearance, and time: The temporal unfolding of transgression-related interpersonal motivations.
resolves10.1037/0022-3514.75.6.1586
Interpersonal forgiving in close relationships: II. Theoretical elaboration and measurement.
resolves10.1177/002224378001700405
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
resolves10.1509/jmkg.64.4.17.18077
On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing
resolves10.1287/mksc.18.1.77
What You <i>Don't</i> Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions
resolves10.1177/002224379903600305
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
resolves10.1177/0092070398263001
Why Don't Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior
resolves10.1177/002224299806200205
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
resolves10.2172/6287592
Energy and Urban Policies/Programs: official transcript of public briefing and addendum, April 27, 1978, Washington, DC
resolves10.1016/j.jretai.2006.10.005
The WOW factor: Creating value through win-back offers to reacquire lost customers
resolves10.1086/506303
Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites
resolves10.1002/mar.20178
“Never eat in that restaurant, I did!”: Exploring why people engage in negative word‐of‐mouth communication
The 16 references without a DOI — listed, not checked
no DOI — not checkedref2
no DOI — not checkedref7
no DOI — not checkedResults of the 2007 National Customer Rage Study
no DOI — not checkedThe Moral Development of Forgiveness
no DOI — not checkedref13
no DOI — not checkedForgiveness, Unforgiveness, Health, and Disease
no DOI — not checkedConflict in Close Relationships
no DOI — not checkedref22
no DOI — not checkedref29
no DOI — not checkedref33
no DOI — not checkedThe Neuropsychological Correlates of Forgiveness
no DOI — not checkedref35
no DOI — not checkedref38
no DOI — not checkedref49
no DOI — not checkedExploring Why People Engage in Negative Word-of-Mouth Communication
no DOI — not checkedMore Questions About Forgiveness: Research Agenda for
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