Reference health
The Effect of Labor on Profitability: The Role of Quality
2 of 48 checkable references need attention · checked 2026-08-28
At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.
13 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
References needing attention
does not resolve to a known work10.1037//0022-3514.51.6.1173
does not resolve to a known work10.2307/1252073
The 46 checked references that resolve
resolves10.1287/mksc.16.2.129
Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
resolves10.1016/0165-4101(95)00418-1
A field study of the impact of a performance-based incentive plan
resolves10.1111/j.1937-5956.2007.tb00179.x
Performance Metric Portfolios: A Framework and Empirical Analysis
resolves10.1287/mnsc.1040.0358
The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis
resolves10.1287/mnsc.45.9.1210
Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
resolves10.1111/j.1937-5956.2001.tb00089.x
A PATH ANALYTIC MODEL OF QUALITY PRACTICES, QUALITY PERFORMANCE, AND BUSINESS PERFORMANCE
resolves10.1093/jleo/7.special_issue.24
Multitask Principal–Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design
resolves10.2307/2491304
Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction
resolves10.1287/mnsc.46.6.745.11941
An Empirical Analysis of Productivity and Quality in Software Products
resolves10.1287/msom.2.3.221.12348
Congestion and Complexity Costs in a Plant with Fixed Resources that Strives to Make Schedule
resolves10.1177/109467059800100103
Employee Satisfaction, Customer Loyalty, and Financial Performance
resolves10.1509/jmkg.2005.69.4.201
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
resolves10.1287/mksc.1050.0142
Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction
resolves10.1287/mksc.1060.0261
Myopic Marketing Management: Evidence of the Phenomenon and Its Long-Term Performance Consequences in the SEO Context
resolves10.1287/mnsc.47.7.894.9807
Cutting Corners and Working Overtime: Quality Erosion in the Service Industry
resolves10.1177/002224298504900403
A Conceptual Model of Service Quality and Its Implications for Future Research
resolves10.1287/mnsc.1050.0496
The Contingent Effects of Transactive Memory: When Is It More Beneficial to Know What Others Know?
resolves10.1287/mnsc.41.11.1720
Strategic Determinants of Service Quality and Performance: Evidence from the Banking Industry
resolves10.1509/jmkg.66.4.7.18515
Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?
resolves10.2307/270723
Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models
resolves10.1287/mnsc.49.9.1229.16574
Virtual Progress: The Effect of Path Characteristics on Perceptions of Progress and Choice
resolves10.1287/mnsc.45.9.1221
Operations, Quality, and Profitability in the Provision of Banking Services
resolves10.1016/s0272-6963(01)00088-2
Quality management re‐visited: a reflective review and agenda for future research
resolves10.1287/mnsc.41.11.1763
The Impact of a Customer Service Intervention and Facility Design on Firm Performance
resolves10.1287/orsc.1070.0294
Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance
resolves10.1111/j.1937-5956.2010.01120.x
The Effect of Product Variety and Inventory Levels on Retail Store Sales: A Longitudinal Study
resolves10.1287/msom.1060.0133
The Effect of Operational Performance and Focus on Profitability: A Longitudinal Study of the U.S. Airline Industry
resolves10.1111/j.1540-5414.2004.02483.x
The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry
resolves10.2307/1912934
A Heteroskedasticity-Consistent Covariance Matrix Estimator and a Direct Test for Heteroskedasticity
resolves10.1177/0092070300281007
Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn
The 13 references without a DOI — listed, not checked
no DOI — not checkedref9
no DOI — not checkedref12
no DOI — not checkedCompeting on the eight dimensions of quality
no DOI — not checkedref16
no DOI — not checkedref17
no DOI — not checkedInternal service quality, customer and job satisfaction: Linkages and implications for management
no DOI — not checkedPutting the serviceprofit chain to work
no DOI — not checkedref21
no DOI — not checkedThe behavior of maximum likelihood estimates under nonstandard conditions
no DOI — not checkedProduction-line approach to services
no DOI — not checkedDo patient perceptions of quality relate to hospital financial performance
no DOI — not checkedStores Count Seconds to Trim Labor Costs
no DOI — not checkedref50
What this badge says. CiteStamped means the CHECKABLE references of this
work were clean at the dated check: each resolved to a known work in a public registry, and none
carried a retraction notice at that time. It says nothing about the quality, findings,
or importance of the work itself, and nothing about references deposited without a DOI.
checked 2026-08-28 — re-checked daily as this page is visited; titles and statuses come from Crossref and DataCite and are not part of the signed record
Embed this badge
Both snippets point at the live badge image and link back to this page. The badge re-renders from the daily check, so an embed never goes stale by more than a day of visits.
<a href="https://citestamp.com/citestamped/10.2139/ssrn.1269523"><img src="https://citestamp.com/citestamped/10.2139/ssrn.1269523/badge.svg" alt="CiteStamped reference-health badge" width="460" height="64"></a>
[](https://citestamp.com/citestamped/10.2139/ssrn.1269523)