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no DOI — not checkedThe 360 0 customer view: A CRM Cornerstone
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no DOI — not checkedThe basics of CRM technology', The Customer Relationship Management Primer
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no DOI — not checkedCRM and Marketing Automation
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no DOI — not checkedCustomer Relationship Management: Critical Factors for Success
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no DOI — not checked? Integration: Critical Issues for Implementation of CRM Solution
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