Reference health

Strengthening Customer Retention Through the Management of Customer Relationships in Services Marketing

https://doi.org/10.2139/ssrn.1607881
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5/5 checkable references clean · checked 2026-10-08

Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.

11 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.

The 5 checked references that resolve
resolves10.1108/03090569610106617
The theoretical and philosophical underpinnings of relationship marketing
resolves10.1108/03090569610130052
Oral participation in retail service delivery: a comparison of the roles of contact personnel and customers
resolves10.1108/00251749410054774
From Marketing Mix to Relationship Marketing
resolves10.1016/s1067-5671(95)04025-0
Service failure and recovery: Impact, attributes and process
resolves10.1509/jmkg.66.4.57.18512
A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
The 11 references without a DOI — listed, not checked
no DOI — not checkedref2
no DOI — not checkedThe Marketing of Services. London: Heinemann Ekerete
no DOI — not checkedref5
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no DOI — not checkedref10
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no DOI — not checkedref13
no DOI — not checkedref14
no DOI — not checkedZero Defections: Quality Comes to Services
no DOI — not checkedref16
What this badge says. CiteStamped means the CHECKABLE references of this work were clean at the dated check: each resolved to a known work in a public registry, and none carried a retraction notice at that time. If Crossref’s record marks the work itself retracted, withdrawn, or removed, the badge says so instead of showing clean. It says nothing about the quality, findings, or importance of the work itself, and nothing about references deposited without a DOI.

checked 2026-10-08 — re-checked daily as this page is visited; titles and statuses come from Crossref and DataCite and are not part of the signed record

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