Reference health
Online Complaint Behavior
2 of 12 checkable references need attention · checked 2026-09-08
At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.
2 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
References needing attention
does not resolve to a known work10.2307/3203428
does not resolve to a known work10.1177/009207039001800101
The 10 checked references that resolve
resolves10.1177/002224378702400401
Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis
resolves10.1108/07363761011063349
Impact of online reviews of customer care experience on brand or company selection
resolves10.1002/1520-6793(200008)17:8<651::aid-mar1>3.0.co;2-k
Market exit and barriers to exit: Theory and practice
resolves10.1300/j073v17n02_13
Analyzing Hotel Customers' E-Complaints from an Internet Complaint Forum
resolves10.1016/s0148-2963(02)00445-9
A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations
resolves10.1177/0092070306288762
A Voice From the Silent Masses: An Exploratory and Comparative Analysis of Noncomplainers
The 2 references without a DOI — listed, not checked
no DOI — not checkedToward Understanding Customer Powerlessness: Analysis of an Internet Complaint Site
no DOI — not checkedConsumer Complaint Handling in America: An Update Study
What this badge says. CiteStamped means the CHECKABLE references of this
work were clean at the dated check: each resolved to a known work in a public registry, and none
carried a retraction notice at that time. It says nothing about the quality, findings,
or importance of the work itself, and nothing about references deposited without a DOI.
checked 2026-09-08 — re-checked daily as this page is visited; titles and statuses come from Crossref and DataCite and are not part of the signed record
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