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Reexamining Possible Mispricing of Customer Satisfaction

https://doi.org/10.2139/ssrn.2071874
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24/24 checkable references clean · checked 2026-08-27

Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.

3 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.

The 24 checked references that resolve
resolves10.1509/jmkg.72.4.105
The Long-Term Stock Market Valuation of Customer Satisfaction
resolves10.2307/2938229
Heteroskedasticity and Autocorrelation Consistent Covariance Matrix Estimation
resolves10.2307/2951574
An Improved Heteroskedasticity and Autocorrelation Consistent Covariance Matrix Estimator
resolves10.2469/faj.v53.n2.2069
The Interaction of Value and Momentum Strategies
resolves10.1111/j.1540-6261.1997.tb03808.x
On Persistence in Mutual Fund Performance
resolves10.1016/0304-405x(93)90023-5
Common risk factors in the returns on stocks and bonds
resolves10.1287/mksc.1090.0505
<b>Commentary</b>—The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
resolves10.1509/jmkg.70.1.003.qxd
Customer Satisfaction and Stock Prices: High Returns, Low Risk
resolves10.1287/mksc.1090.0526
<b>Commentary</b>—The Stock Market's Pricing of Customer Satisfaction
resolves10.1287/mksc.1090.0531
<b>Rejoinder</b>—Customer Satisfaction-Based Mispricing: Issues and Misconceptions
resolves10.1287/mksc.1090.0495
The Financial Markets and Customer Satisfaction: Reexamining Possible Financial Market Mispricing of Customer Satisfaction
resolves10.1016/s0927-5398(03)00007-0
Improved estimation of the covariance matrix of stock returns with an application to portfolio selection
resolves10.2307/2937816
Fads, Martingales, and Market Efficiency
resolves10.1016/j.jfineco.2005.05.012
The conditional CAPM does not explain asset-pricing anomalies☆
resolves10.3386/w3001
Data-Snooping Biases in Tests of Financial Asset Pricing Models
resolves10.1509/jmkr.47.6.1041
Customer Satisfaction, Analyst Stock Recommendations, and Firm Value
resolves10.1509/jmkg.71.1.035
Advertising, Research and Development, and Systematic Risk of the Firm
resolves10.1109/mc.2004.1319266
E-mail security gets personal
resolves10.2307/1913610
A Simple, Positive Semi-Definite, Heteroskedasticity and Autocorrelation Consistent Covariance Matrix
resolves10.1016/j.ijresmar.2008.08.004
Empirical evidence of the stock market's (mis)pricing of customer satisfaction
resolves10.1017/s0266466608080171
FORMALIZED DATA SNOOPING BASED ON GENERALIZED ERROR RATES
resolves10.1111/j.1468-0262.2005.00615.x
Stepwise Multiple Testing as Formalized Data Snooping
resolves10.1509/jmkg.73.6.184
Customer Satisfaction and Stock Returns Risk
resolves10.21236/ada550618
An Approach to Analyze Personnel Injury of Reflective Spall from Small-Arms Protective Body Armor
The 3 references without a DOI — listed, not checked
no DOI — not checkedref6
no DOI — not checkedref19
no DOI — not checkedThe one number you need to grow
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