Reference health
Steering Manufacturing Firms Towards Service Business Model Innovation: Embracing Indicators that Reflect Market Performance
1 of 35 checkable references need attention · checked 2026-07-25
At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.
36 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
References needing attention
does not resolve to a known work10.5465/amr.1989.4279005
The 34 checked references that resolve
resolves10.1016/j.jbusres.2011.01.015
Competitive advantage through service differentiation by manufacturing companies
resolves10.1108/eum0000000006093
Service strategies within the manufacturing sector: benefits, costs and partnership
resolves10.1108/09564231011079101
Service addition as business market strategy: identification of transition trajectories
resolves10.1108/17410381011046571
Challenges in transforming manufacturing organisations into product‐service providers
resolves10.1007/s12063-009-0015-5
Exploring the financial consequences of the servitization of manufacturing
resolves10.1287/mnsc.1120.1634
Services and the Business Models of Product Firms: An Empirical Analysis of the Software Industry
resolves10.2139/ssrn.2117038
Servitization: Disentangling the Impact of Service Business Model Innovation on the Performance of Manufacturing Firms
resolves10.1108/09564239810199950
How disconfirmation, perception and actual waiting times impact customer satisfaction
resolves10.1080/714005077
Examination of the Factorial Structure of Service Quality: A Multi-Firm Analysis
resolves10.1080/09544120120034492
A Conceptual model for total quality management in service organizations
resolves10.1080/0264206042000275190
Customer satisfaction measurement: comparing four methods of attribute categorisations
resolves10.1108/09604520910984346
The role of competence in initiating the transition from products to service
resolves10.1177/1094670509353933
Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies
resolves10.1016/j.indmarman.2006.02.005
Improving firm positioning through enhanced offerings and buyer–seller relationships
resolves10.1016/j.indmarman.2005.09.005
An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue
resolves10.1509/jm.09.0395
Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully
resolves10.1300/j033v14n03_03
An Investigation of Antecedents for the Development of Customer Support Services in Manufacturing Companies
resolves10.1016/j.jom.2004.01.002
An exploratory study of performance measurement systems and relationships with performance results
resolves10.1111/j.1540-5885.2010.00746.x
Innovation Management Practices Compared: The Example of Project‐Based Firms<sup>*</sup>
resolves10.1093/icc/dtq069
Balancing specialized and generic capabilities in the provision of integrated solutions
The 36 references without a DOI — listed, not checked
no DOI — not checkedExploring the Financial Consequences of the Servitization of Manufacturing
no DOI — not checkedBringing Open Innovation to Services
no DOI — not checkedOpen Services Innovation: Rethinking Your Business to Compete and Grow in a New Era
no DOI — not checkedCapturing the Value of Supplementary Services
no DOI — not checkedWinning in the Aftermarket
no DOI — not checkedCreating Growth with Services', Mit Sloan Management Review
no DOI — not checkedManufacturers Forming Successful Complex Business Services -Designing an Organization to Fit the Market
no DOI — not checkedManufacturers Forming Successful Complex Business ServicesDesigning an Organization to Fit the Market
no DOI — not checkedref19
no DOI — not checkedref23
no DOI — not checked5 Imperatives for Improving Service Quality
no DOI — not checkedThe Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
no DOI — not checkedref31
no DOI — not checkedPutting the Service -Profit Chain to Work
no DOI — not checkedThe Business Model: Recent Developments and Future Research
no DOI — not checkedCapturing the Value of Supplementary Services
no DOI — not checkedHow to Sell Services more Profitably
no DOI — not checkedref39
no DOI — not checkedref40
no DOI — not checkedGo Downstream -The New Profit Imperative in Manufacturing
no DOI — not checkedManufacturers Forming Successful Complex Business Services -Designing an Organization to Fit the Market
no DOI — not checkedServitization: Disentangling the Impact of Service Business Model Innovation on the Performance of Manufacturing Firms' ESADE Working Paper
no DOI — not checkedThe Evolution of Performance Measurement Research -Developments in the Last Decade and a Research Agenda for the Next
no DOI — not checked5 Imperatives for Improving Service Quality
no DOI — not checkedA Conceptual Model for Total Quality Management in Service Organizations
no DOI — not checkedref67
no DOI — not checkedDeveloping a Brand Performance Measure for Financial Services Brands
no DOI — not checkedDifferent Ways of Measuring Performance in the Service Industries: Application in Spanish Small and Medium-sized Hotels
no DOI — not checkedWinning in the Aftermarket
no DOI — not checkedHow to Sell Services more Profitably
no DOI — not checkedManaging Service Organizations: Does Having a "Thing" Make a Difference?
no DOI — not checkedref75
no DOI — not checkedCompetitive Advantage
no DOI — not checkedServitization: Disentangling the impact of service business model innovation on manufacturing firm performance
no DOI — not checkedCharting a Path toward Integrated Solutions
no DOI — not checkedSystems Integration: a Core Capability of the Modern Corporation', Industrial and Corporate Change
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