Reference health
The Identification of Critical Success Factors for Quality Internal IT Services in Public Sector Organisations in Hong Kong
1 of 80 checkable references need attention · checked 2026-08-28
At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.
62 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
References needing attention
does not resolve to a known work10.1136/qhc.13.4.243
The 79 checked references that resolve
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Team Skills Development: An Experience‐based Framework for Management Training
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Effective quality management through third‐generation balanced scorecard
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Six Sigma in the UK service organisations: results from a pilot survey
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Critical success factors for managing quality in food processing firms
resolves10.1108/02656710810908098
The impact of internal service quality on customer service behaviour
resolves10.1108/02656719410062858
Quality Assurance and Quality Control for the Planned Konrad Repository
resolves10.1016/0278-4319(96)00014-X
Towards an identification and classification of critical success factors in UK hotels Plc
resolves10.1080/10429247.2002.11415168
Success Factors in Initiating Versus Maintaining a Quality Improvement Process
resolves10.1177/0020852306068013
Budgetary reforms in two city states: impact on the central budget agency in Hong Kong and Singapore
resolves10.1108/IJOTB-09-02-2006-B004
Reinventing hong kong’s public service: Same npm reform, different contexts and politics
resolves10.1108/02656710410516989
A methodological comparison of three strategies for quality improvement
resolves10.1108/09513559510103157
Measuring service quality in local government: the SERVQUAL
approach
resolves10.1080/10696679.1996.11501731
Total Quality Management and Internal Customers: Measuring Internal Service Quality
resolves10.1016/s0272-6963(97)90004-8
A framework for quality management research and an associated measurement instrument
resolves10.1108/02656710110386996
Service quality between internal customers and internal suppliers in an international airline
resolves10.1108/09544780710817900
Critical success factors of continuous improvement in the public sector
resolves10.1016/0148-2963(90)90043-d
Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level
resolves10.1108/17538370910930545
The Delphi technique: a method for testing complex and multifaceted topics
resolves10.1108/09604520510617301
Managing change: a barrier to TQM implementation in service industries
resolves10.1080/09544120050008291
On service improvement capacity index: A case study of the public service sector in Malaysia
resolves10.1023/A:1015246111906
Ethical Considerations in Management Research: A ‘Truth’ Seeker's Guide
resolves10.1108/09544780610671048
Pareto analysis of critical success factors of total quality management
resolves10.1108/00197850210447255
Critical success factors for quality management implementation in Russia
resolves10.1016/0886-1633(92)90002-S
In response to Lee Sechrest's 1991 AEA presidential address: “Roots: Back to our first generations,” February 1991, 1–7
resolves10.1037/0033-295x.101.2.343
The magical number seven, plus or minus two: Some limits on our capacity for processing information.
resolves10.1108/08876040510596858
An empirical assessment of comparative approaches to service quality measurement
resolves10.1080/0954412979514
The implementation of total quality management in the NHS: How to avoid failure
resolves10.1111/j.1540-6210.2005.00458.x
Transforming the Administrative State: Reform in Hong Kong and the Future of the Developmental State
resolves10.1108/09590550910964620
Internal marketing impact on business performance in a retail context
resolves10.1177/002224298504900403
A Conceptual Model of Service Quality and Its Implications for Future Research
resolves10.1108/03090569810232237
Processes of a case study methodology for postgraduate research in marketing
resolves10.1037/0022-0167.52.2.126
Qualitative research in counseling psychology: A primer on research paradigms and philosophy of science.
resolves10.1108/09564230510601378
The comparative analysis of TQM practices and quality performance between manufacturing and service firms
resolves10.1111/j.1540-5915.1989.tb01421.x
An Instrument for Measuring the Critical Factors of Quality Management
resolves10.1023/A:1025385431809
Organizations in the Public Sector in Hong Kong: Core Government, Quasi-Government and Private Bodies with Public Functions
resolves10.1108/02656710110383520
Towards a contingency theory of TQM in services ‐ How implementation varies on the basis of volume and variety
resolves10.1080/09544120120034492
A Conceptual model for total quality management in service organizations
resolves10.1108/eum0000000006279
Using SERVQUAL to assess customer satisfaction with public sector services
resolves10.1080/09544120120096151
Assessing customer satisfaction with local authority services using SERVQUAL
resolves10.1108/09604520310484725
Establishment and applications of the integrated model of service quality measurement
resolves10.1080/0954412997839
Critical success factors for total quality management implementation in small and medium enterprises
resolves10.1080/0954412989261
Obstacles to the application of total quality management in health-care organizations
resolves10.5860/choice.28-0390
Delivering quality service: balancing customer perceptions and expectations
The 62 references without a DOI — listed, not checked
no DOI — not checkedQuality management in large vs small firms
no DOI — not checkedref3
no DOI — not checkedStandards for field research in management accounting
no DOI — not checkedAn assessment of critical success factors
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no DOI — not checkedref21
no DOI — not checkedBuilding quality into services
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no DOI — not checkedThree paths, one journey
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no DOI — not checkedref53
no DOI — not checkedref54
no DOI — not checkedAssessing the performance of performance standards in public bureaucracies
no DOI — not checkedLessons in the service sector
no DOI — not checkedPutting the service-profit chain to work
no DOI — not checkedref59
no DOI — not checkedref62
no DOI — not checkedref63
no DOI — not checkedThe Choreography of qualitative research design: minuets, improvisations, and crystallization
no DOI — not checkedref65
no DOI — not checkedManaging for quality
no DOI — not checkedUniversal approach to managing for quality
no DOI — not checkedref70
no DOI — not checkedref74
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no DOI — not checkedJuran's trilogy and recoverable profits
no DOI — not checkedref95
no DOI — not checkedref96
no DOI — not checkedW Edwards Deming -the first management engineer', Engineering Management
no DOI — not checkedSERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
no DOI — not checkedA critique of TQM: problems of implementation in the public sector
no DOI — not checkedref109
no DOI — not checkedChief executives define their own data needs
no DOI — not checkedref111
no DOI — not checkedQuality and its management in service businesses
no DOI — not checkedref119
no DOI — not checkedCase Studies
no DOI — not checkedref124
no DOI — not checkedApplication of a case study methodology
no DOI — not checkedSix sigma could save your business
no DOI — not checkedDeming's way
no DOI — not checkedQualitative interview design: a practical guide for novice investigators
no DOI — not checkedref132
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