Reference health
On Contact Center Efficiency Gains Using Evalyze Voice Mining Platform
6/6 checkable references clean · checked 2026-10-07
Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.
1 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
The 6 checked references that resolve
resolves10.1016/S0308-5961(00)00097-5
Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market
resolves10.1108/01443570110364605
Customer support and new product development ‐ An exploratory study
resolves10.1016/j.telpol.2003.12.003
The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services
resolves10.1108/08876040110381463
The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France
resolves10.1016/s0378-7206(02)00101-5
Quality and effectiveness in Web-based customer support systems
The 1 reference without a DOI — listed, not checked
no DOI — not checkedref7
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about the quality, findings, or importance of the work itself, and nothing about references
deposited without a DOI.
checked 2026-10-07 — re-checked daily as this page is visited; titles and statuses come from Crossref and DataCite and are not part of the signed record
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