Reference health
Determinants of Failed Service Quality in the Malaysia Retail Banking Sector
1 of 42 checkable references need attention · checked 2026-08-27
At the dated check, the references listed below either did not resolve in Crossref or DataCite, or carried a retraction notice. Each one is shown with the registry record that put it there.
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References needing attention
does not resolve to a known work10.2307/1251818
The 41 checked references that resolve
resolves10.1111/j.2044-8325.1990.tb00506.x
The measurement and antecedents of affective, continuance and normative commitment to the organization
resolves10.1108/09604520010307049
Service quality at banks and credit unions: what do their customers say?
resolves10.1057/palgrave.jt.5740176
How switching costs affect subscriber loyalty in the Turkish mobile phone market: An exploratory study
resolves10.15242/icehm.ed0314
International Conference on Business, Sociology and Applied Sciences (ICBSAS'14) March 26-27, 2014 Kuala Lumpur (Malaysia)
resolves10.4135/9781452229102.n3
Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice
resolves10.1108/08876040610665634
Segmenting service “complainers” and “non‐complainers” on the basis of consumer characteristics
resolves10.1108/eum0000000002483
How do Customers Express Dissatisfaction and What can
Service Marketers do About it?
resolves10.1108/09604521011041970
Management commitment to service quality and organizational outcomes
resolves10.1108/09696479810228450
The responsibilities of members in an organization that is learning
resolves10.1016/j.indmarman.2010.05.002
Customer response to dissatisfaction: A synthesis of literature and conceptual framework
resolves10.1177/002224378001700405
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
resolves10.1108/09604520910926809
The impact of the recovery paradox on retailer‐customer relationships
resolves10.1108/09564230310489231
The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting
resolves10.1509/jmkg.67.1.77.18589
The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration
resolves10.1080/15332660802516029
Understanding the Role of Complaint Handling on Consumer Loyalty in Service Relationships
resolves10.1080/00401706.1999.10485670
A Fast Algorithm for the Minimum Covariance Determinant Estimator
resolves10.1016/j.jretconser.2010.03.008
The impact of new technologies on customer satisfaction and business to business customer relationships: Evidence from the soft drinks industry
resolves10.1108/jbim-11-2012-0202
The nature and role of different types of commitment in inter-firm relationship cooperation
resolves10.1108/02635570610671515
Proposed verification method for the content suitability of the customer satisfaction survey
resolves10.1177/002224299806200205
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
resolves10.2307/20721428
Expectation Disconfirmation and Technology Adoption: Polynomial Modeling and Response Surface Analysis1
resolves10.1177/0092070306288762
A Voice From the Silent Masses: An Exploratory and Comparative Analysis of Noncomplainers
resolves10.1108/09604520410557985
TQM practices in service organizations: an exploratory study into the implementation, outcome and effectiveness
resolves10.1108/08858629510103879
A concept of commitment: alternative views of relational continuity
in business service relationships
The 18 references without a DOI — listed, not checked
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no DOI — not checkedref31
no DOI — not checkedSERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
no DOI — not checked-Zero defections: quality comes to services?
no DOI — not checkedCustomer switching behavior in service industries: an exploratory study
no DOI — not checkedref47
no DOI — not checkedref49
no DOI — not checkedConsumers and their brands: Developing relationships theory in consumer research
no DOI — not checkedref55
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