Reference health
A Measurement Model to Link Process Operational Measures to Risks Associated with Attainment of Business Critical Success Factors
15/15 checkable references clean · checked 2026-08-28
Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.
25 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
The 15 checked references that resolve
resolves10.4018/978-1-60566-770-6.ch091
IT Services Departments Struggle to Adopt a Service-Oriented Philosophy
resolves10.2308/jis.2002.16.1.7
Returns on Investments in Information Technology: A Research Synthesis
resolves10.1002/1097-0266(200010/11)21:10/11<1105::aid-smj133>3.0.co;2-e
Dynamic capabilities: what are they?
resolves10.1080/1097198x.2010.10856525
An International Analysis of IT Service Management Benefits and Performance Measurement
resolves10.1089/glre.2016.201011
LAS VEGAS SANDS CORP., a Nevada corporation, Plaintiff, v. UKNOWN REGISTRANTS OF www.wn0000.com, www.wn1111.com, www.wn2222.com, www.wn3333.com, www.wn4444.com, www.wn5555.com, www.wn6666.com, www.wn7777.com, www.wn8888.com, www.wn9999.com, www.112211.com, www.4456888.com, www.4489888.com, www.001148.com, and www.2289888.com, Defendants.
resolves10.1007/978-3-642-38833-0_16
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach
resolves10.1145/1120501.1120505
Towards developing a framework for measuring organizational impact of IT- enabled BPR
resolves10.1145/947121.947139
Strategic decisions on technology selections for facilitating a network/systems laboratory using real options & total cost of ownership theories
resolves10.1080/10580530902797540
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study
resolves10.2307/25148626
<i>Review:</i>
The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1
The 25 references without a DOI — listed, not checked
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no DOI — not checkedTransforming IT Service Management -the ITIL Impact
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no DOI — not checkedIT Manager's Handbook: The Business Edition
no DOI — not checkedref18
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no DOI — not checkedEstablishing a Measurement System for IT Service Management Processes: A Case Study
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no DOI — not checkedref27
no DOI — not checkedITIL and the creation of benefits: An empirical study on benefits, challenges and processes
no DOI — not checkedref30
no DOI — not checkedResearching Information Systems and Computing
no DOI — not checkedChief Executives Define Their Own Information Needs
no DOI — not checkedref34
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no DOI — not checkedref38
no DOI — not checkedCase study research: Design and methods: Sage publications
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