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Examining the Moderating Effect of Perceived Benefits of Maintaining Social Distance on E-learning Quality During COVID-19 Pandemic

https://doi.org/10.2139/ssrn.3744581
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1 of 44 checkable references need attention · checked 2026-08-27

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References needing attention

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The 43 checked references that resolve
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E-SERVQUAL and Its Impact on the Performance of Islamic Banks in Malaysia from the Customer’s Perspective
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Determinants of Students’ Perceived Learning Outcome and Satisfaction in Online Learning during the Pandemic of COVID19
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A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
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Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
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resolves10.1108/ebr-11-2018-0203
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resolves10.1007/s11747-014-0403-8
A new criterion for assessing discriminant validity in variance-based structural equation modeling
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Mitigation Strategies for Pandemic Influenza A: Balancing Conflicting Policy Objectives
resolves10.4018/joeuc.2019040105
Measuring E-Learners' Perceptions of Service Quality
resolves10.1080/12297119.2009.9707305
The Effect of E-SERVQUAL on e-Loyalty for Apparel Online Shopping
resolves10.1186/s12889-015-2336-7
Spontaneous social distancing in response to a simulated epidemic: a virtual experiment
resolves10.1002/mar.10065
E‐scapes: The electronic physical environment and service tangibility
resolves10.1016/j.compedu.2009.06.014
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resolves10.1007/978-3-7908-1709-6_34
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resolves10.1016/s1473-3099(20)30190-0
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resolves10.1016/j.compedu.2007.09.005
Investigating students’ perceived satisfaction, behavioral intention, and effectiveness of e-learning: A case study of the Blackboard system
resolves10.1111/j.1467-8535.2009.00937.x
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resolves10.1186/1471-2458-12-679
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resolves10.1207/s15326985ep3201_1
Multimedia learning: Are we asking the right questions?
resolves10.1177/0092070303254408
Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider
resolves10.1080/02607476.2020.1755205
Adaptations to a face-to-face initial teacher education course ‘forced’ online due to the COVID-19 pandemic
resolves10.1002/ejsp.863
Threat(s) and conformity deconstructed: Perceived threat of infectious disease and its implications for conformist attitudes and behavior
resolves10.1108/03090560410539311
The impact of color in the e‐commerce marketing of fashions: an exploratory study
resolves10.1186/s41239-019-0136-3
Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam
resolves10.1016/j.mbs.2012.04.003
Risk perception and effectiveness of uncoordinated behavioral responses in an emerging epidemic
resolves10.2478/ethemes-2019-0012
Measuring Clients’ Attitudes About Banking Services Quality Using the SERVQUAL Model
resolves10.1111/j.1540-4609.2007.00162.x
Using SERVQUAL to Measure the Quality of the Classroom Experience
resolves10.1080/1353832242000195032
Service quality in Higher Education using an enhanced SERVQUAL approach
resolves10.22329/jtl.v14i1.6262
Transitioning University Courses Online in Response to COVID-19
resolves10.1016/j.chb.2011.01.009
Using SERVQUAL to assess the quality of e-learning experience
resolves10.1111/bjet.12552
Factors determining e‐learning service quality
resolves10.3390/ijerph17051729
Immediate Psychological Responses and Associated Factors during the Initial Stage of the 2019 Coronavirus Disease (COVID-19) Epidemic among the General Population in China
resolves10.1016/j.jbusres.2020.05.027
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resolves10.1016/j.compedu.2012.03.016
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The 23 references without a DOI — listed, not checked
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no DOI — not checkedWhat makes a great MOOC? An interdisciplinary analysis of student retention in online courses
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no DOI — not checkedThe online challenge to higher education
no DOI — not checkedAn assessment of faculty usage of YouTube as a teaching resource
no DOI — not checkedref16
no DOI — not checkedVirtual interaction for effective e-learning
no DOI — not checkedE-learning quality assurance: A perspective of business teacher educators and distance learning coordinators
no DOI — not checkedref19
no DOI — not checkedCreating effective student engagement in online courses: What do students find engaging
no DOI — not checkedPartial least squares
no DOI — not checkedGroup psychology and the analysis of the ego
no DOI — not checkedref26
no DOI — not checkedref28
no DOI — not checkedE-learning satisfaction factors
no DOI — not checkedref33
no DOI — not checkedTeaching effectively with e-learning
no DOI — not checkedEvaluation of healthcare service quality via Servqual scale: An application on a hospital
no DOI — not checkedUnderstanding e-learning continuance intention: An extension of the technology acceptance model
no DOI — not checkedQuality assessment in higher education based on SERVQUAL model
no DOI — not checkedStudent satisfaction with online learning: Lessons from organizational behavior
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