Reference health
We are Not on the Same Page: The Effects of Salesperson Trust Overestimation on Customer Satisfaction and Relationship Performance
48/48 checkable references clean · checked 2026-08-28
Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.
25 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
The 48 checked references that resolve
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Managing Sales Force Product Perceptions and Control Systemsinthe Success of New Product Introductions
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A Model of Distributor Firm and Manufacturer Firm Working Partnerships
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Managing Customer-Initiated Contacts with Manufacturers: The Impact on Share of Category Requirements and Word-of-Mouth Behavior
resolves10.1177/002224299005400306
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
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Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
resolves10.1007/s11129-005-1177-6
Solving and Testing for Regressor-Error (in)Dependence When no Instrumental Variables are Available: With New Evidence for the Effect of Education on Income
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The Use of Rewards to Increase and Decrease Trust: Mediating Processes and Differential Effects
resolves10.1177/002224378101800104
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
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Product Innovativeness, Customer Newness, and New Product Performance: A Time-Lagged Examination of the Impact of Salesperson Selling Intentions on New Product Performance
resolves10.1509/jm.13.0505
The Importance of Starting Right: The Influence of Accurate Intuition on Performance in Salesperson–Customer Interactions
resolves10.1007/s11747-013-0347-4
Delusive perception—antecedents and consequences of salespeople’s misperception of customer commitment
resolves10.1007/s11747-017-0532-y
Marketing survey research best practices: evidence and recommendations from a review of JAMS articles
resolves10.1509/jmkr.37.2.227.18735
Control Mechanisms and the Relationship Life Cycle: Implications for Safeguarding Specific Investments and Developing Commitment
resolves10.1287/mksc.2014.0878
Effect of Customer-Centric Structure on Long-Term Financial Performance
resolves10.1177/0092070301291005
Factors Affecting the Use of Information in the Evaluation of Marketing Communications Productivity
resolves10.1016/j.jbusres.2020.09.031
A systematic literature review of negative psychological states and behaviors in sales
resolves10.1007/s11747-020-00722-6
The interplay between business and personal trust on relationship performance in conditions of market turbulence
resolves10.1177/002224299906300206
Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach
resolves10.1177/002224299806200104
The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions
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The Nature of Trust: From Georg Simmel to a Theory of Expectation, Interpretation and Suspension
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Know Your Customer: How Salesperson Perceptions of Customer Relationship Quality Form and Influence Account Profitability
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A Comparative Longitudinal Analysis of Theoretical Perspectives of Interorganizational Relationship Performance
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Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
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Use of relationship marketing programs in building customer–salesperson and customer–firm relationships: Differential influences on financial outcomes
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Customer benefits and company consequences of customer-salesperson relationships in retailing
resolves10.1509/jmkg.71.1.084
A Penny for Your Thoughts: Referral Reward Programs and Referral Likelihood
resolves10.1509/jm.15.0358
Sales Representative Departures and Customer Reassignment Strategies in Business-to-Business Markets
resolves10.1177/0092070300281014
Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments
resolves10.1016/0148-2963(78)90016-4
Factors influencing sales call frequency of industrial salespersons
resolves10.1080/15332660903551875
Total Trust and Trust Asymmetry: Does Trust Need to Be Equally Distributed in Interfirm Relationships?
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How Commitment Influences the Termination of B2B Exchange Relationships
resolves10.1287/mksc.1070.0284
Can Inaccurate Perceptions in Business-to-Business (B2B) Relationships Be Beneficial?
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Mobility of Top Marketing and Sales Executives in Business-to-Business Markets: A Social Network Perspective
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The 25 references without a DOI — listed, not checked
no DOI — not checkedStrengthening satisfaction-profit chain
no DOI — not checkedref6
no DOI — not checkedThe devil is discounting
no DOI — not checkedAn examination of the nature of trust in buyer-seller relationships
no DOI — not checkedref12
no DOI — not checkedref14
no DOI — not checkedref15
no DOI — not checkedref21
no DOI — not checkedHow to create strong sales relationships
no DOI — not checkedService failure and recovery: The impact of relationship factors on customer satisfaction
no DOI — not checkedPutting the service-profit chain to work
no DOI — not checkedAsymmetrical and symmetrical customer-supplier relationships: Contrasts, evolution, and strategy
no DOI — not checkedWhat are the top three most important things to accomplish in a customer relationship?
no DOI — not checkedref33
no DOI — not checkedCustomer Satisfaction: A Strategic Review and Guidelines for Managers
no DOI — not checkedMultiplier customers: Collaborative for cubes helps target profitable new clients
no DOI — not checkedCommercial friendships: Service provider-client relationships in context
no DOI — not checkedOptimism Bias in Sales People
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no DOI — not checkedGaining customer trust: A conceptual guide for the salesperson
no DOI — not checkedJudgement under uncertainty: Heuristics and biases
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no DOI — not checkedQuestions Sales Leaders Should Be Asking Right Now
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