Every reference with a DOI in the deposited reference list resolved to a known
work in Crossref or DataCite at the dated check, and none carried a retraction,
withdrawal, or removal notice.
The 134 checked references that resolve
resolves10.1287/orsc.1070.0306IT Assets, Organizational Capabilities, and Firm Performance: How Resource Allocations and Organizational Differences Explain Performance Variation
resolves10.1287/isre.10.4.304Information Technology Assimilation in Firms: The Influence of Senior Leadership and IT Infrastructures
resolves10.2307/25148828Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach1
resolves10.2307/25148733Plant Information Systems, Manufacturing Capabilities, and Plant Performance1
resolves10.2307/25148656An Empirical Investigation of Net-Enabled Business Value1
resolves10.1287/isre.6.1.3Information Technologies and Business Value: An Analytic and Empirical Investigation
resolves10.1109/52.754056A method for software quality planning, control, and evaluation
resolves10.1086/260063Quasi-Engel Curves, Diffusion, and the Ownership of Major Consumer Durables
resolves10.1287/isre.1070.0163Addressing the
<i>What</i>
and
<i>How</i>
of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success
resolves10.1287/opre.29.4.698The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions
resolves10.2307/25148833The Relative Advantage of Electronic Channels: A Multidimensional View1
resolves10.1037/0021-9010.91.4.917Probing three-way interactions in moderated multiple regression: Development and application of a slope difference test.
resolves10.1177/002224299305700102Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis
resolves10.1080/07421222.1995.11518080Capturing Flexibility of Information Technology Infrastructure: A Study of Resource Characteristics and Their Measure
resolves10.1177/109442810142004Multidimensional Constructs in Organizational Behavior Research: An Integrative Analytical Framework
resolves10.2307/249723Redesigning the Customer Support Process for the Electronic Economy: Insights From Storage Dimensions1
resolves10.1287/mnsc.43.10.1345The Assimilation of Software Process Innovations: An Organizational Learning Perspective
resolves10.2307/249396Information Technology and Worker Composition: Determinants of Productivity in the Life Insurance Industry1
resolves10.1509/jmkr.43.4.693Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis
resolves10.1002/smj.4250100502Determinants of firm performance: The relative importance of economic and organizational factors
resolves10.2307/249661Sustaining Process Improvement and Innovation In the Information Services Function: Lessons Learned at the Bose Corporation1
resolves10.1509/jmkg.64.2.35.18001Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees
resolves10.2307/249475Productivity, Business Profitability, and Consumer Surplus: Three
<i>Different</i>
Measures of Information Technology Value1,2
resolves10.1509/jmkg.66.4.86.18511Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance Outcomes
resolves10.1509/jm.75.2.55When Should the Customer Really be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters
resolves10.1177/0092070304263334Customer Response Capability in a Sense-and-Respond Era: The Role of Customer Knowledge Process
resolves10.1016/S0148-2963(02)00444-7Firm market orientation and salesperson customer orientation: interpersonal and intrapersonal influences on customer service and retention in business-to-business buyer–seller relationships
resolves10.2753/MIS0742-1222240209The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes
resolves10.1287/mnsc.41.9.1456Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support
resolves10.2307/25148702Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality1
resolves10.1016/j.eswa.2010.08.019The role of utilitarian and hedonic values and their antecedents in a mobile data service environment
resolves10.1147/sj.471.0005Toward a conceptual foundation for service science: Contributions from service-dominant logic
resolves10.1287/isre.1070.0132Leveraging Standard Electronic Business Interfaces to Enable Adaptive Supply Chain Partnerships
resolves10.2307/25148671Absorptive Capacity Configurations in Supply Chains: Gearing for Partner-Enabled Market Knowledge Creation1
resolves10.2307/25148636<i>Review:</i>
Information Technology and Organizational Performance: An Integrative Model of IT Business Value1
resolves10.1287/isre.1080.0220Technological Frames, Organizational Capabilities, and IT Use: An Empirical Investigation of Electronic Procurement
resolves10.1287/isre.1070.0115Antecedents and Consequences of Internet Use in Procurement: An Empirical Investigation of U.S. Manufacturing Firms
resolves10.1287/isre.1070.0131Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation
resolves10.2307/23043496How Information Management Capability Influences Firm Performance1
resolves10.2307/20721419The Formation and Value of IT-Enabled Resources: Antecedents and Consequences of Synergistic Relationships1
resolves10.1287/isre.1100.0280The “Third Hand”: IT-Enabled Competitive Advantage in Turbulence Through Improvisational Capabilities
resolves10.1287/isre.1060.0094From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development
resolves10.2307/25148814Specifying Formative Constructs in Information Systems Research1
resolves10.1002/mar.20236Comparing the perceived value of information and entertainment mobile services
resolves10.2307/25148729Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities1
resolves10.1287/isre.1100.0299Leveraging IT Capabilities and Competitive Process Capabilities for the Management of Interorganizational Relationship Portfolios
resolves10.1002/smj.366Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view
resolves10.2307/25148703Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis1
resolves10.1016/j.jbusres.2011.02.009Investigating firm's customer agility and firm performance: The importance of aligning sense and respond capabilities
resolves10.2307/30036530Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms1
resolves10.2307/249754Arrangements for Information Technology Governance: A Theory of Multiple Contingencies1
resolves10.1509/jmkg.75.4.166Impact of Emerging Markets on Marketing: Rethinking Existing Perspectives and Practices
resolves10.2307/3069371THE RELATIONSHIP OF INTERNAL AND EXTERNAL COMMITMENT FOCI TO OBJECTIVE JOB PERFORMANCE MEASURES.
resolves10.1509/jmkg.74.6.18A Global Investigation into the Constellation of Consumer Attitudes toward Global and Local Products
resolves10.2307/25148681Information Technology Relatedness, Knowledge Management Capability, and Performance of Multibusiness Firms1
resolves10.1086/425098The Starbucks Brandscape and Consumers’ (Anticorporate) Experiences of Glocalization
resolves10.1287/serv.1.1.32Service-Dominant Logic as a Foundation for Service Science: Clarifications
resolves10.1287/orsc.6.3.280Managerial and Organizational Cognition: Notes from a Trip Down Memory Lane
resolves10.1037/a0018867Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation.
resolves10.2307/25148829Information Technology Governance in Information Technology Investment Decision Processes: The Impact of Investment Characteristics, External Environment, and Internal Context1
resolves10.1016/S0272-6963(02)00067-0Manufacturing flexibility: defining and analyzing relationships among competence, capability, and customer satisfaction
resolves10.1287/isre.1050.0045Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry
resolves10.1287/mnsc.1050.0487The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business
The 56 references without a DOI — listed, not checked
no DOI — not checkedref1
no DOI — not checkedref11
no DOI — not checkedBank Branches that Meet Customer Needs
no DOI — not checkedManagement by Maxim: How Business and IT Managers can Create IT Infrastructures
no DOI — not checkedIS Redraws Competitive Boundaries
no DOI — not checkedref21
no DOI — not checkedWhere Does the Customer Fit in a Service Operation?
no DOI — not checkedThe Partial Least Squares Approach to Structural Equation Modeling
no DOI — not checkedref28
no DOI — not checkedThe Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty
no DOI — not checkedWhat Service Customers Really Want
no DOI — not checkedref39
no DOI — not checkedIndia's Top Banks
no DOI — not checkedref46
no DOI — not checkedManaging Differences: The Central Challenge of Global Strategy
no DOI — not checkedref56
no DOI — not checkedSilo Busting: How to Execute on the Promise of Customer Focus
no DOI — not checkedref61
no DOI — not checkedResponsiveness to Customers and Competitors: The Role of Affective and Cognitive Organizational Systems
no DOI — not checkedImplementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge
no DOI — not checkedRattling SABRE: New Ways to Compete on Information
no DOI — not checkedMaking Sense of Sensemaking: Alternative Perspectives
no DOI — not checkedBalancing Customer Service and Satisfaction
no DOI — not checkedref90
no DOI — not checkedMarketing Myopia
no DOI — not checkedQuality Service in the Life Insurance Industry-A Cooperative Research Project of
no DOI — not checkedChange with Your Customers and Win Big
no DOI — not checkedref100
no DOI — not checkedYou Failed at Customer Service, So Now Try Social Processes
no DOI — not checkedCompanies and the Customers Who Hate Them
no DOI — not checkedref108
no DOI — not checkedref109
no DOI — not checkedref110
no DOI — not checkedOn the Sociological Theories of the Middle Range
no DOI — not checkedref128
no DOI — not checkedref129
no DOI — not checkedHow Information Gives You Competitive Advantage
no DOI — not checkedref131
no DOI — not checkedref136
no DOI — not checkedref138
no DOI — not checkedref140
no DOI — not checkedProven Practices for Effectively Offshoring IT Work
no DOI — not checkedRethinking Marketing
no DOI — not checkedManage Customer-Centric Innovation Systematically
no DOI — not checkedWhat the Hell is Market Orientation
no DOI — not checkedref154
no DOI — not checkedR&D Comes to Services: Bank of America's Pathbreaking Experiments
no DOI — not checkedref167
no DOI — not checkedref168
no DOI — not checkedref170
no DOI — not checkedref176
no DOI — not checkedBest Buy is a Big-time Bargain
no DOI — not checkedIT Innovations that Generate Revenue and Get You More Customers
no DOI — not checkedref182
no DOI — not checkedref183
no DOI — not checkedThe Relative Importance of Website Design Quality and Service Quality in Determining Consumers' Online Repurchase Behavior
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