Reference health
Logistics and Customer Behavior in Online and Omnichannel Retail: A Systematic Review
98/98 checkable references clean · checked 2026-08-17
Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.
37 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
The 98 checked references that resolve
resolves10.1002/joom.1047
Taking stock of consumer returns: A review and classification of the literature
resolves10.1080/16258312.2010.11517243
The Role of Logistics in Retailers′ Corporate Strategy-a Driver for Growth and Customer Value
resolves10.1016/j.jom.2018.06.004
Assessing impacts of introducing ship‐to‐store service on sales and returns in omnichannel retailing: A data analytics study
resolves10.1509/jm.09.0081
Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time
resolves10.1287/mnsc.2016.2684
Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits
resolves10.1287/mnsc.2021.4069
A Comparative Empirical Study of Discrete Choice Models in Retail Operations
resolves10.1016/j.jbusres.2019.11.034
Challenges at the marketing–operations interface in omni-channel retail environments
resolves10.1023/A:1022854017292
Clicks and Mortar: The Effect of On-line Activities on Off-line Sales
resolves10.1509/jm.10.0419
Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns
resolves10.1111/j.1540-5414.2005.00103.x
Customer Behavior in an Online Ordering Application: A Decision Scoring Model*
resolves10.1016/j.jom.2005.01.003
Extending the supply chain: Integrating operations and marketing in the online grocery industry
resolves10.1016/j.jretai.2006.05.001
Opportunities for active stock-out management in online stores: The impact of the stock-out policy on online stock-out reactions
resolves10.1287/mnsc.1090.1062
Battle of the Retail Channels: How Product Selection and Geography Drive Cross-Channel Competition
resolves10.1287/mnsc.1110.1371
Goodbye Pareto Principle, Hello Long Tail: The Effect of Search Costs on the Concentration of Product Sales
resolves10.1287/mnsc.49.11.1580.20580
Consumer Surplus in the Digital Economy: Estimating the Value of Increased Product Variety at Online Booksellers
resolves10.1287/mnsc.2019.3411
Value of High-Quality Logistics: Evidence from a Clash Between SF Express and Alibaba
resolves10.1287/mnsc.2017.2950
Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon
resolves10.1002/j.2158-1592.2005.tb00194.x
CUSTOMER SERVICE IN THE INTERNET-ENABLED LOGISTICS SUPPLY CHAIN: WEBSITE DESIGN ANTECEDENTS AND LOYALTY EFFECTS
resolves10.1002/mar.20322
Toward an integrated framework for online consumer behavior and decision making process: A review
resolves10.1002/j.2158-1592.2007.tb00058.x
LOGISTICS LEARNING CAPABILITY: SUSTAINING THE COMPETITIVE ADVANTAGE GAINED THROUGH LOGISTICS LEVERAGE
resolves10.1002/j.2158-1592.2003.tb00051.x
THE LAST MILE: AN EXAMINATION OF EFFECTS OF ONLINE RETAIL DELIVERY STRATEGIES ON CONSUMERS
resolves10.5325/transportationj.56.4.0395
Consumer‐Based Supply Chain Management Performance Research: A Structured Literature Review
resolves10.1108/IJRDM-10-2016-0175
Do channel integration efforts pay-off in terms of online and offline customer loyalty?
resolves10.1287/mnsc.2014.1951
Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information
resolves10.1177/0022242920960430
Navigating the Last Mile: The Demand Effects of Click-and-Collect Order Fulfillment
resolves10.1016/j.jom.2012.02.002
The customer consequences of returns in online retailing: An empirical analysis
resolves10.1016/j.jretai.2017.10.002
See How Much We’ve Sold Already! Effects of Displaying Sales and Stock Level Information on Consumers’ Online Product Choices
resolves10.1287/msom.3.3.264.9890
Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers
resolves10.1016/j.jretai.2014.12.009
Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration
resolves10.1016/j.jretconser.2017.08.010
Now what? Evaluating the sales effects of introducing an online store
resolves10.1016/j.ejor.2021.12.021
The revival of retail stores via omnichannel operations: A literature review and research framework
resolves10.1108/IJPDLM-08-2015-0179
Retail logistics in the transition from multi-channel to omni-channel
resolves10.1016/j.jretai.2015.11.002
The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review
resolves10.1108/03090560510572061
Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time
resolves10.1108/IJPDLM-01-2017-0052
Adapting warehouse operations and design to omni-channel logistics
resolves10.1016/j.jretai.2005.11.005
The effect of shipping fees on customer acquisition, customer retention, and purchase quantities
resolves10.1287/mksc.1050.0150
An Empirical Study of the Impact of Nonlinear Shipping and Handling Fees on Purchase Incidence and Expenditure Decisions
resolves10.1016/j.jretai.2016.05.004
Does Greater Online Assortment Pay? An Empirical Study Using Matched Online and Catalog Shoppers
resolves10.1108/IJPDLM-09-2016-0273
Business logistics models in omni-channel: a classification framework and empirical analysis
resolves10.1080/00207543.2011.617395
Social capital, a theory for operations management: a systematic review of the evidence
resolves10.1108/IJPDLM-02-2017-0101
E-fulfilment and distribution in omni-channel retailing: a systematic literature review
resolves10.1111/j.1540-5915.2007.00157.x
Managing Internet Product Returns: A Focus on Effective Service Operations
resolves10.1023/A:1007937327719
Why Consumers Don't Always Accurately Predict Their Own Future Behavior
resolves10.1016/j.ejor.2017.07.003
Retail store operations: Literature review and research directions
resolves10.1108/IJPDLM-06-2016-0161
Investigating logistics service quality in omni-channel retailing
resolves10.1111/jbl.12210
What Is the Right Delivery Option for You? Consumer Preferences for Delivery Attributes in Online Retailing
resolves10.1111/ijmr.12129
Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic Review
resolves10.1016/j.jretconser.2017.12.007
Online purchase return policy leniency and purchase decision: Mediating role of consumer trust
resolves10.1002/joom.1082
The impact of disclosing inventory‐scarcity messages on sales in online retailing
resolves10.1002/joom.1135
The impact of free returns on online purchase behavior: Evidence from an intervention at an online retailer
resolves10.1016/j.jretai.2015.02.001
Building With Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment
resolves10.1016/j.jretconser.2014.01.004
E-tailer׳s return policy, consumer׳s perception of return policy fairness and purchase intention
resolves10.1111/jbl.12136
Hurry! Sale Ends Soon: The Impact of Limited Inventory Availability Disclosure on Consumer Responses to Online Stockouts
resolves10.1509/jmr.14.0174
Perceived Risk, Product Returns, and Optimal Resource Allocation: Evidence from a Field Experiment
resolves10.1016/j.jretai.2012.12.003
When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording
resolves10.1016/j.jom.2003.11.004
Physical distribution service quality in Internet retailing: service pricing, transaction attributes, and firm attributes
resolves10.1016/j.jom.2010.07.002
Unlimited shelf space in Internet supply chains: Treasure trove or wasteland?
resolves10.1111/j.2158-1592.2011.01014.x
Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention
resolves10.1016/j.jom.2011.04.001
Failure to deliver? Linking online order fulfillment glitches with future purchase behavior
resolves10.1111/deci.12275
Return Time Leniency in Online Retail: A Signaling Theory Perspective on Buying Outcomes
resolves10.1016/j.jom.2014.06.005
The role of physical distribution services as determinants of product returns in Internet retailing
resolves10.1108/09590551311306237
Understanding logistics‐based competition in retail – a business model approach
resolves10.1016/j.jom.2017.07.001
How much do online consumers really value free product returns? Evidence from eBay
resolves10.1111/j.1540-5915.2012.00394.x
Closed‐Loop Supply Chains: A Critical Review, and Future Research*
resolves10.1111/jbl.12083
Business‐to‐Consumer (B2C) Collaboration: Rethinking the Role of Consumers in Supply Chain Management
resolves10.1016/j.ijpe.2010.01.014
A review of marketing–operations interface models: From co-existence to coordination and collaboration
resolves10.1287/msom.2018.0755
OM Forum—A Review of Empirical Operations Management over the Last Two Decades
resolves10.1111/jbl.12239
I Heart Logistics—Just Don’t Ask Me to Pay For It: Online Shopper Behavior in Response to a Delivery Carrier Upgrade and Subsequent Shipping Charge Increase
resolves10.1111/jscm.12114
The Moderating Role of Product Categories in the Relationship between Online Fulfillment, Procurement, and Consumer Repurchase Intention: A Hierarchical Analysis
resolves10.1080/10864415.2018.1485085
Configuring Retail Fulfillment Processes for Omni-Channel Customer Steering
resolves10.1287/mnsc.2019.3410
The Value of Pop-Up Stores on Retailing Platforms: Evidence from a Field Experiment with Alibaba
The 37 references without a DOI — listed, not checked
no DOI — not checkedref3
no DOI — not checkedref6
no DOI — not checkedref9
no DOI — not checkedref18
no DOI — not checkedDisclosing product availability in online retail
no DOI — not checkedref27
no DOI — not checkedref29
no DOI — not checkedProducing a systematic review
no DOI — not checkedref36
no DOI — not checkedref40
no DOI — not checkedWhich products should you stock?
no DOI — not checkedref44
no DOI — not checkedOperations in an omnichannel world: Introduction
no DOI — not checkedThe value of keeping the right customers
no DOI — not checkedref53
no DOI — not checkedLogistics: Essential to strategy
no DOI — not checkedref60
no DOI — not checkedElectronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience
no DOI — not checkedEffects of online retailer after delivery services on repurchase intention: An empirical analysis of customers' past experience and future confidence with the retailer
no DOI — not checkedref75
no DOI — not checkedref80
no DOI — not checkedref89
no DOI — not checkedref90
no DOI — not checkedref105
no DOI — not checkedThe impact of cross border E-tailer's return policy on consumer's purchase intention
no DOI — not checkedref114
no DOI — not checkedUPS Pulse of the Online Shopper Study
no DOI — not checkedOmni-channel customer management processes in retail: An exploratory study on fulfillment-related options
no DOI — not checkedref127
no DOI — not checkedOR (electronic retail*) OR (omnichannel) OR (omni-channel) OR (omni channel) OR (multichannel) OR (multi-channel) OR (multi channel) OR (multiplechannel) OR (multiple-channel) OR (multiple channel) OR (crosschannel) OR (cross-channel) OR (cross channel) OR (dualchannel) OR (dualchannel) OR (dual channel) OR (e-business) OR (e-tail*) OR (e-retail*) OR (e-shop*) OR (e-store*) OR (egrocer*) OR (e-market*) OR (pure-play*) OR (pure play*) OR (offline) OR (in-store) OR (physical) OR (brick*) OR (logistic*))) AND (SOURCE-ID (23090) OR SOURCE-ID (24355) OR SOURCE-ID (21926) OR SOURCE-ID
no DOI — not checkedref129
no DOI — not checkedref130
no DOI — not checkedref131
no DOI — not checkedref132
no DOI — not checkedref133
no DOI — not checkedref134
no DOI — not checkedref135
What this badge says. CiteStamped means the CHECKABLE references of this
work were clean at the dated check: each resolved to a known work in a public registry, and none
carried a retraction notice at that time. It says nothing about the quality, findings,
or importance of the work itself, and nothing about references deposited without a DOI.
checked 2026-08-17 — re-checked daily as this page is visited; titles and statuses come from Crossref and DataCite and are not part of the signed record
Embed this badge
Both snippets point at the live badge image and link back to this page. The badge re-renders from the daily check, so an embed never goes stale by more than a day of visits.
<a href="https://citestamp.com/citestamped/10.2139/ssrn.4756771"><img src="https://citestamp.com/citestamped/10.2139/ssrn.4756771/badge.svg" alt="CiteStamped reference-health badge" width="460" height="64"></a>
[](https://citestamp.com/citestamped/10.2139/ssrn.4756771)