Reference health
Crafting or mass-producing decisions: Technology as professional or managerial imperative in public policy implementation
30/30 checkable references clean · checked 2026-09-07
Every reference with a DOI in the deposited reference list resolved to a known work in Crossref or DataCite at the dated check, and none carried a retraction, withdrawal, or removal notice.
13 without a DOI — not checked. A reference deposited without a DOI is never matched by title or guessed at; it stays outside the checked set, and this line discloses that.
The 30 checked references that resolve
resolves10.1111/0033-3352.00168
From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control
resolves10.1111/puar.12924
Body‐Worn Cameras and Policing: A List Experiment of Citizen Overt and True Support
resolves10.3233/IP-170050
Digital discretion: A systematic literature review of ICT and street-level discretion
resolves10.1016/j.giq.2015.03.005
E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery
resolves10.1093/bjsw/bcv076
Street-Level Strategies of Child Welfare Social Workers in Flanders: The Use of Electronic Client Records in Practice
resolves10.1007/978-3-319-61762-6_4
One Step Forward and Two Steps Back: E-government Policies in Practice
resolves10.1080/02650533.2015.1013526
Reducing Child Protection Error in Social Work: Towards a Holistic-Rational Perspective
resolves10.1080/14719037.2013.854401
A Public Service Gap: Capturing contexts in a comparative approach of street-level bureaucracy
resolves10.1093/bjsw/bct144
Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion
resolves10.1111/j.1467-9299.2007.00640.x
THE ‘IRON CAGE’ STRENGTHENED? DISCRETION AND DIGITAL DISCIPLINE
resolves10.1080/10841806.2001.11643529
Leadership and Discretionary Decision-Making in a Technocratic Administration: Confronting a New Praxis
resolves10.1080/14719030903318921
Transforming E-Government Knowledge through Public Management Research
resolves10.1287/orsc.3.3.398
The Duality of Technology: Rethinking the Concept of Technology in Organizations
resolves10.1080/13691180802025574
MAKING AND MANAGING ELECTRONIC CHILDREN: E-assessment in child welfare
resolves10.1177/1468017310382151
Trust, risk and the (mis)management of contingency and discretion through new information technologies in children’s services
resolves10.1086/228714
Explaining Technological Change<i>From the American System to Mass Production 1900-1932: The Development of Manufacturing Technology in the United States.</i>David A. Hounshell<i>Forces of Production: A Social History of Industrial Automation.</i>David Noble<i>Work Transformed: Automation and Labor in the Computer Age.</i>Harley Shaiken
resolves10.1016/j.giq.2004.10.003
Citizen interaction with e-government: From the streets to servers?
resolves10.1002/pad.615
THE INFLUENCE OF E‐GOVERNMENT ON ADMINISTRATIVE DISCRETION: THE CASE OF LOCAL GOVERNMENTS IN EGYPT
resolves10.1057/jlt.2010.17
Limitations to Building Institutional Trustworthiness through E-Government: A Comparative Study of Two E-Services in Chile
resolves10.1177/0020852302682002
Electronic Governance: Implications for Citizens, Politicians and Public Servants
resolves10.1111/puar.12379
Serving Clients When the Server Crashes: How Frontline Workers Cope with E‐Government Challenges
resolves10.1111/j.1467-9299.2007.00703.x
NEW PUBLIC MANAGEMENT VALUES AND PERSON‐ORGANIZATION FIT: A SOCIO‐PSYCHOLOGICAL APPROACH AND EMPIRICAL EXAMINATION AMONG PUBLIC SECTOR PERSONNEL
resolves10.1093/jopart/mum044
At the Discretion of Rogue Agents: How Automation Improves Women's Outcomes in Unemployment Insurance
resolves10.1109/HICSS.2016.364
"The Computer Says No!" -- A Case Study on Automated Decision-Making in Public Authorities
The 13 references without a DOI — listed, not checked
no DOI — not checkedAnderson, J. E. (1975). Public Policy-Making. New York, NY: Praeger.
no DOI — not checkedBusch, P. A. (2018). Conceptualizing Digital Discretion Acceptance in Public Service Provision: A Policy Maker Perspective. In Proceedings of the 22nd Pacific Asia Conference on Information Systems (PACIS). Yokohama.
no DOI — not checkedThe Value and Limits of Government Information Resources for Policy Informatics
no DOI — not checkedDror, Y. (1989). Public Policy Making Reexamined (2nd ed.). New Brunswick, NJ: Transaction Publishers.
no DOI — not checkedFreidson, E. (2001). Professionalism, the Third Logic: On the Practice of Knowledge. Chicago, IL: University of Chicago Press.
no DOI — not checkedHill, M., & Hupe, P. (2014). Implementing Public Policy: An Introduction to the Study of Operational Governance (3rd ed.). London: SAGE.
no DOI — not checkedHogwood, B. W., & Gunn, L. A. (1984). Policy Analysis for the Real World. Oxford: Oxford University Press.
no DOI — not checkedJohn, P. (1998). Analyzing Public Policy. London: Pinter.
no DOI — not checkedLipsky, M. (2010). Street Level Bureaucracy: Dilemmas of the Individual in Public Service (2nd rev. ed.). New York, NY: Russell Sage Foundation.
no DOI — not checkedSabatier, P. A. (2007). Theories of the Policy Process (2nd ed.). Boulder, CO: Westview Press.
no DOI — not checkedThe Same but Still Different: Forms in E-Government
no DOI — not checkedScott, M., & Golden, W. (2009). Understanding Net Benefits: A Citizen-Based Perspective on E-Government Success. In Proceedings of the 30th International Conference on Information Systems (ICIS). Phoenix, AZ.
no DOI — not checkedSheridan, T. B. (1992. Telerobotics, Automation, and Human Supervisory Control. Cambridge, MA: MIT Press.
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