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Optimizing the digital customer journey—Improving user experience by exploiting emotions, personas and situations for individualized user interface adaptations
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Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1007/978-1-84800-907-3_4openalex-snapshot
A User-Centered Framework for Deriving A Conceptual Design From User Experiences: Leveraging Personas and Patterns to Create Usable Designs
inferredcites →https://doi.org/10.1007/978-3-030-47595-6_18openalex-snapshot
Optimizing the Digital Customer Journey – Improving User Experience by Persona-Based and Situation-Aware Adaptations
inferredcites →https://doi.org/10.1007/978-3-642-03101-4openalex-snapshot
Emotionales Interaktionsdesign
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Analytische Informationssysteme
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A categorized list of emotion definitions, with suggestions for a consensual definition
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Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
inferredcites →https://doi.org/10.1016/j.ijhcs.2003.10.008openalex-snapshot
Evaluating web sites: exploiting user's expectations
inferredcites →https://doi.org/10.1016/j.jretconser.2015.12.001openalex-snapshot
Towards the identification of customer experience touch point elements
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Are there basic emotions?
inferredcites →https://doi.org/10.1038/srep04998openalex-snapshot
Revealing Real-Time Emotional Responses: a Personalized Assessment based on Heartbeat Dynamics
inferredcites →https://doi.org/10.1080/02699939208411068openalex-snapshot
An argument for basic emotions
inferredcites →https://doi.org/10.1108/jstp-05-2015-0111openalex-snapshot
Improving service quality through customer journey analysis
inferredcites →https://doi.org/10.1108/jstp-11-2014-0261openalex-snapshot
Customer journeys: a systematic literature review
inferredcites →https://doi.org/10.1109/65.313011openalex-snapshot
Disseminating active map information to mobile hosts
inferredcites →https://doi.org/10.1109/mc.2016.21openalex-snapshot
Situation Analytics: A Foundation for a New Software Engineering Paradigm
inferredcites →https://doi.org/10.1201/9780203228531openalex-snapshot
Developing Performance Support for Computer Systems
inferredcites →https://doi.org/10.1509/jm.15.0420openalex-snapshot
Understanding Customer Experience Throughout the Customer Journey
inferredcites →https://doi.org/10.2307/41703503openalex-snapshot
Business Intelligence and Analytics: From Big Data to Big Impact
inferredcites →https://doi.org/10.7250/csimq.2019-20.01openalex-snapshot
Situation Analytics and Model-based User Interface Development: A Synergetic Approach for Building Runtime-Adaptive Business Applications
inferredcites →https://doi.org/10.7551/mitpress/7585.001.0001openalex-snapshot
Value Sensitive Design
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