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Robots make no effort! Service evaluation and consumer mindset

https://doi.org/10.1002/cb.2138
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1007/978-3-030-38724-2_13openalex-snapshot
Service Robots in the Hospitality Industry: An Exploratory Literature Review
inferredcites →https://doi.org/10.1007/978-3-031-88067-4_21openalex-snapshot
Task-Dependent Algorithm Aversion
inferredcites →https://doi.org/10.1007/s11277-014-1687-1openalex-snapshot
CloudThinking as an Intelligent Infrastructure for Mobile Robotics
inferredcites →https://doi.org/10.1016/0004-3702(96)00007-0openalex-snapshot
Artificial intelligence: A modern approach
inferredcites →https://doi.org/10.1016/j.ijresmar.2020.04.005openalex-snapshot
Machine learning and AI in marketing – Connecting computing power to human insights
inferredcites →https://doi.org/10.1016/j.jbusres.2019.08.038openalex-snapshot
Frontline encounters of the AI kind: An evolved service encounter framework
inferredcites →https://doi.org/10.1016/j.jbusres.2020.10.044openalex-snapshot
Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda
inferredcites →https://doi.org/10.1016/j.jesp.2004.04.003openalex-snapshot
The influence of abstract and concrete mindsets on anticipating and guiding others' self-regulatory efforts
inferredcites →https://doi.org/10.1016/j.jretai.2021.03.001openalex-snapshot
A Framework for Collaborative Artificial Intelligence in Marketing
inferredcites →https://doi.org/10.1016/j.obhdp.2018.12.005openalex-snapshot
Algorithm appreciation: People prefer algorithmic to human judgment
inferredcites →https://doi.org/10.1016/s0022-1031(03)00065-9openalex-snapshot
The effort heuristic
inferredcites →https://doi.org/10.1016/s1053-5357(05)80001-0openalex-snapshot
A theory of effort as an economic variable
inferredcites →https://doi.org/10.1037/0022-3514.90.4.543openalex-snapshot
What do i think you're doing? Action identification and mind attribution.
inferredcites →https://doi.org/10.1037/0033-295x.110.3.403openalex-snapshot
Temporal construal.
inferredcites →https://doi.org/10.1037/a0013836openalex-snapshot
Values as predictors of judgments and behaviors: The role of abstract and concrete mindsets.
inferredcites →https://doi.org/10.1037/apl0000834openalex-snapshot
Robots at work: People prefer—and forgive—service robots with perceived feelings.
inferredcites →https://doi.org/10.1037/ocp0000152openalex-snapshot
More than one strategy: A closer examination of the relationship between deep acting and key employee outcomes.
inferredcites →https://doi.org/10.1080/10548408.2019.1568953openalex-snapshot
Examining the effects of robotic service on brand experience: the moderating role of hotel segment
inferredcites →https://doi.org/10.1080/19368623.2019.1645073openalex-snapshot
Enhancing hospitality experience with service robots: the mediating role of rapport building
inferredcites →https://doi.org/10.1086/426615openalex-snapshot
Giving Firms an “E” for Effort: Consumer Responses to High‐Effort Firms
inferredcites →https://doi.org/10.1093/jcr/ucv096openalex-snapshot
Wealth and Welfare: Divergent Moral Reactions to Ethical Consumer Choices
inferredcites →https://doi.org/10.1093/jcr/ucz013openalex-snapshot
Resistance to Medical Artificial Intelligence
inferredcites →https://doi.org/10.1097/icu.0000000000000476openalex-snapshot
Robotic-assisted surgery in ophthalmology
inferredcites →https://doi.org/10.1108/09564230710826287openalex-snapshot
Perception and attribution of employees' effort and abilities
inferredcites →https://doi.org/10.1108/ijchm-10-2019-0904openalex-snapshot
Robot with humanoid hands cooks food better?
inferredcites →https://doi.org/10.1108/josm-03-2018-0082openalex-snapshot
Frontline Service Technology infusion: conceptual archetypes and future research directions
inferredcites →https://doi.org/10.1108/josm-04-2018-0119openalex-snapshot
Brave new world: service robots in the frontline
inferredcites →https://doi.org/10.1108/jsm-12-2020-0504openalex-snapshot
Consumer effort in service encounters: the overlooked impact of surface acting
inferredcites →https://doi.org/10.1109/hri.2019.8673076openalex-snapshot
Personalization in Long-Term Human-Robot Interaction
inferredcites →https://doi.org/10.1109/hsi.2012.14openalex-snapshot
Effect of Robot Height on Comfortableness of Spoken Dialog
inferredcites →https://doi.org/10.1111/1467-8551.t01-1-00156openalex-snapshot
The Service Brand as Relationships Builder
inferredcites →https://doi.org/10.1111/j.1460-2466.2006.00318.xopenalex-snapshot
Can Robots Manifest Personality?: An Empirical Test of Personality Recognition, Social Responses, and Social Presence in Human–Robot Interaction
inferredcites →https://doi.org/10.1177/0022242920902722openalex-snapshot
Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses
inferredcites →https://doi.org/10.1177/0022242920953847openalex-snapshot
Consumers and Artificial Intelligence: An Experiential Perspective
inferredcites →https://doi.org/10.1177/00222429211045687openalex-snapshot
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
inferredcites →https://doi.org/10.1177/0022243718818423openalex-snapshot
Man Versus Machine: Resisting Automation in Identity-Based Consumer Behavior
inferredcites →https://doi.org/10.1177/0022243718822827openalex-snapshot
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
inferredcites →https://doi.org/10.1177/0956797612472343openalex-snapshot
The Harm-Made Mind
inferredcites →https://doi.org/10.1177/0956797620904985openalex-snapshot
Artificial Intelligence and Persuasion: A Construal-Level Account
inferredcites →https://doi.org/10.1177/1094670516679272openalex-snapshot
Domo Arigato Mr. Roboto
inferredcites →https://doi.org/10.1177/1094670520933354openalex-snapshot
Replaced by a Robot: Service Implications in the Age of the Machine
inferredcites →https://doi.org/10.1177/1094670520978798openalex-snapshot
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
inferredcites →https://doi.org/10.1207/153276603768344852openalex-snapshot
Do Computers Sweat? The Impact of Perceived Effort of Online Decision Aids on Consumers' Satisfaction With the Decision Process
inferredcites →https://doi.org/10.24251/hicss.2019.170openalex-snapshot
Customer Responses to Service Robots – Comparing Human-Robot Interaction with Human-Human Interaction
inferredcites →https://doi.org/10.5057/ijae.13.149openalex-snapshot
Cultural Differences in Perception and Attitude towards Robots
inferredcites →https://doi.org/10.5465/amj.2015.0230openalex-snapshot
Human Resource Systems, Employee Creativity, and Firm Innovation: The Moderating Role of Firm Ownership

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.1002/cb.2201openalex-snapshot
The effect of artificial intelligence (AI) robot characteristics and dialectical thinking on AI robot adoption intention
inferred← citeshttps://doi.org/10.1002/cb.2415openalex-snapshot
The Effect of Robot Anthropomorphism on Customers' Attention Activation and Satisfaction
inferred← citeshttps://doi.org/10.1002/cb.70006openalex-snapshot
Unlocking the Service Attractiveness of AI Assistants: Does Multi‐Modal Anthropomorphic Interaction Dynamically Manipulate Users' Mindset Metrics?
inferred← citeshttps://doi.org/10.1016/j.chbah.2025.100190openalex-snapshot
Machine heuristic in algorithm aversion: Perceived creativity and effort of output created by or with artificial intelligence
inferred← citeshttps://doi.org/10.1016/j.ijhm.2025.104417openalex-snapshot
Hospitality service agents’ roles in shaping psychological ownership
inferred← citeshttps://doi.org/10.1016/j.ijhm.2025.104484openalex-snapshot
Whispers of automation: Exploring the influence of service robots on food waste
inferred← citeshttps://doi.org/10.1016/j.jbusres.2025.115366openalex-snapshot
Unintended consequences of service robots – Recent progress and future research directions
inferred← citeshttps://doi.org/10.1016/j.jhtm.2025.101358openalex-snapshot
Why AI robot chefs backfire: Consumer responses to robot-themed appeals
inferred← citeshttps://doi.org/10.1016/j.jretconser.2026.104841openalex-snapshot
When the self meets the machine: Self-Schemas, symbolic fit, and engagement in AI–human service systems
inferred← citeshttps://doi.org/10.1016/j.techfore.2024.123257openalex-snapshot
A contingency-based approach to service robot design: Role of robot capabilities and personalities
inferred← citeshttps://doi.org/10.1016/j.tourman.2025.105246openalex-snapshot
From failure to forgiveness: Robots’ proactive role in the tourism industry
inferred← citeshttps://doi.org/10.1080/02642069.2025.2562513openalex-snapshot
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proactivity and customer emotional intelligence
inferred← citeshttps://doi.org/10.1080/10447318.2025.2545453openalex-snapshot
Do Robots Perfectly Replace Humans? Examining the Impact of Service Provider Role on Customer Satisfaction in the Restaurant Industry
inferred← citeshttps://doi.org/10.1080/10447318.2026.2638543openalex-snapshot
Effort and Multidimensional Ability in Robot Services: How Human-Like Movement Increases Perceived Product Quality
inferred← citeshttps://doi.org/10.1080/10696679.2026.2723262openalex-snapshot
Aye robot! When should(n’t) service providers say yes to humanoid robot frontline employees?
inferred← citeshttps://doi.org/10.1108/ijbm-10-2023-0568openalex-snapshot
AI is not careful: approach to the stock market and preference for AI advisor
inferred← citeshttps://doi.org/10.1111/ijcs.12985openalex-snapshot
Anthropomorphism and consumer behaviour: A SPAR‐4‐SLR protocol compliant hybrid review
inferred← citeshttps://doi.org/10.1111/ijcs.70048openalex-snapshot
Artificial Intelligence in Frontline Service Encounters: A Systematic Review and Research Agenda
inferred← citeshttps://doi.org/10.2139/ssrn.5928849openalex-snapshot
Should I Trust AI? The Effects of Information Source and Process Presentation Strategies on Trust in Large Language Models-Based Fact-Checking
inferred← citeshttps://doi.org/10.3390/bdcc8110165openalex-snapshot
How Cyber Security Enhances Trust and Commitment to Customer Retention: The Mediating Role of Robotic Service Quality
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