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The Influence of Service Innovation Capability for Self‐Service Technology Investment

https://doi.org/10.1002/cjas.1520
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/asi.21442openalex-snapshot
Trustworthiness in mHealth information services: An assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS)
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Advancing Service Science with Service-Dominant Logic
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How business process reengineering affects information technology investment and employee performance under different performance measurement
inferredcites →https://doi.org/10.1007/s10799-014-0210-4openalex-snapshot
Electronic CRM and perceptions of unfairness
inferredcites →https://doi.org/10.1007/s11628-013-0220-zopenalex-snapshot
Developing service innovation capability in the hotel industry
inferredcites →https://doi.org/10.1007/s11747-010-0200-yopenalex-snapshot
Expanding understanding of service exchange and value co-creation: a social construction approach
inferredcites →https://doi.org/10.1007/s12063-015-0099-zopenalex-snapshot
The development of innovation capability in services: research propositions and management implications
inferredcites →https://doi.org/10.1007/s12525-009-0008-0openalex-snapshot
Collaborative e-product development and product innovation in a demand-driven network: the moderating role of eCRM
inferredcites →https://doi.org/10.1016/0890-8389(88)90097-2openalex-snapshot
Information systems management in practice
inferredcites →https://doi.org/10.1016/j.chb.2015.10.036openalex-snapshot
The impact of cost, technology acceptance and employees' satisfaction on the effectiveness of the electronic customer relationship management systems
inferredcites →https://doi.org/10.1016/j.indmarman.2007.11.002openalex-snapshot
Creating value offerings via operant resource-based capabilities
inferredcites →https://doi.org/10.1016/j.indmarman.2011.10.002openalex-snapshot
Reconceptualizing professional service firm innovation capability: Scale development
inferredcites →https://doi.org/10.1016/j.jbusres.2012.03.004openalex-snapshot
Exploring innovation driven value creation in B2B service firms: The roles of the manager, employees, and customers in value creation
inferredcites →https://doi.org/10.1016/j.techfore.2016.12.021openalex-snapshot
Information technology and external search in the open innovation age: New findings from Germany
inferredcites →https://doi.org/10.1016/j.technovation.2012.04.001openalex-snapshot
Effectiveness of technology investment: Impact of internal technological capability, networking and investment's strategic importance
inferredcites →https://doi.org/10.1037/0021-9010.88.5.879openalex-snapshot
Common method biases in behavioral research: A critical review of the literature and recommended remedies.
inferredcites →https://doi.org/10.1080/02642060500100833openalex-snapshot
An attribute-based model of quality satisfaction for Internet self-service technology
inferredcites →https://doi.org/10.1080/0267257x.2012.737357openalex-snapshot
Conceptualising value co-creation: A journey to the 1970s and back to the future
inferredcites →https://doi.org/10.1080/03637750903310360openalex-snapshot
Beyond Baron and Kenny: Statistical Mediation Analysis in the New Millennium
inferredcites →https://doi.org/10.1080/07421222.2000.11518266openalex-snapshot
A Framework for Assessing the Relationship between Information Technology Investments and Firm Performance
inferredcites →https://doi.org/10.1080/07421222.2001.11045661openalex-snapshot
Impact of Information Technology Management Practices on Customer Service
inferredcites →https://doi.org/10.1086/651257openalex-snapshot
Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis
inferredcites →https://doi.org/10.1093/acprof:oso/9780195148138.003.0003openalex-snapshot
Managing Information Technology
inferredcites →https://doi.org/10.1108/00251740310491517openalex-snapshot
Classifying and selecting e‐CRM applications: an analysis‐based proposal
inferredcites →https://doi.org/10.1108/01443571211208632openalex-snapshot
Service innovation and performance in SMEs
inferredcites →https://doi.org/10.1108/02634500310480121openalex-snapshot
How e‐CRM can enhance customer loyalty
inferredcites →https://doi.org/10.1108/03090560310465134openalex-snapshot
Relationship marketing in online business‐to‐business markets
inferredcites →https://doi.org/10.1108/08876040310461282openalex-snapshot
Market orientation and performance in service firms: role of innovation
inferredcites →https://doi.org/10.1108/08876041311296338openalex-snapshot
Adopting self-service technology to do more with less
inferredcites →https://doi.org/10.1108/09564230210421155openalex-snapshot
Leveraging technology to improve field service
inferredcites →https://doi.org/10.1108/09574091111127543openalex-snapshot
Organizational structure and logistics service innovation
inferredcites →https://doi.org/10.1108/09600030910962249openalex-snapshot
The relationship between strategic orientation, service innovation, and performance
inferredcites →https://doi.org/10.1108/09604520410546860openalex-snapshot
The relative importance of technology in enhancing customer relationships in banking – a Scottish perspective
inferredcites →https://doi.org/10.1108/ijchm-12-2013-0578openalex-snapshot
Why wait? Impact of waiting lines on self-service technology use
inferredcites →https://doi.org/10.1108/ijopm-11-2014-0537openalex-snapshot
Human capital, service innovation advantage, and business performance
inferredcites →https://doi.org/10.1108/ijppm-08-2014-0123openalex-snapshot
Performance measurement approach for innovation capability in SMEs
inferredcites →https://doi.org/10.1108/itp-08-2014-0171openalex-snapshot
The effects of relationship maintenance and relationship investment on self-service technology relationship performance
inferredcites →https://doi.org/10.1108/josm-08-2015-0233openalex-snapshot
Why did they do it? How customers’ self-service technology introduction attributions affect the customer-provider relationship
inferredcites →https://doi.org/10.1108/md-01-2015-0014openalex-snapshot
Selecting business partner for service delivery co-innovation and competitive advantage
inferredcites →https://doi.org/10.1111/j.1540-5885.2012.00939.xopenalex-snapshot
In Search of Innovation and Customer‐related Performance Superiority: The Role of Market Orientation, Marketing Capability, and Innovation Capability Interactions
inferredcites →https://doi.org/10.1111/jpim.12130openalex-snapshot
How to Overcome Pro‐Change Bias: Incorporating Passive and Active Innovation Resistance in Innovation Decision Models
inferredcites →https://doi.org/10.1147/sj.1999.5387096openalex-snapshot
Strategic alignment: Leveraging information technology for transforming organizations
inferredcites →https://doi.org/10.1177/002224377701400320openalex-snapshot
Estimating Nonresponse Bias in Mail Surveys
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/002224379703400107openalex-snapshot
Strategic Orientation of the Firm and New Product Performance
inferredcites →https://doi.org/10.1177/0092070300281013openalex-snapshot
Technology Infusion in Service Encounters
inferredcites →https://doi.org/10.1177/1094670502238916openalex-snapshot
Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes
inferredcites →https://doi.org/10.1207/s15327744joce1201_03openalex-snapshot
Measuring the Business Value of IT Investments: Inferences From a Study of a Senior Bank Executive
inferredcites →https://doi.org/10.1287/isre.1040.0021openalex-snapshot
Real Options and IT Platform Adoption: Implications for Theory and Practice
inferredcites →https://doi.org/10.1287/isre.14.2.189.16018openalex-snapshot
A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study
inferredcites →https://doi.org/10.1504/ijeb.2007.015446openalex-snapshot
The effects of Information and Communication Technology on Customer Relationship Management and customer lock-in
inferredcites →https://doi.org/10.1504/ijecrm.2015.074196openalex-snapshot
Impact of electronic customer relationship management in banking sector
inferredcites →https://doi.org/10.1504/ijsem.2013.051857openalex-snapshot
Service innovation capabilities: what are they?
inferredcites →https://doi.org/10.1509/jmkg.64.3.50.18024openalex-snapshot
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
inferredcites →https://doi.org/10.1509/jmkg.68.1.1.24036openalex-snapshot
Evolving to a New Dominant Logic for Marketing
inferredcites →https://doi.org/10.1509/jmkg.69.2.61.60759openalex-snapshot
Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
inferredcites →https://doi.org/10.1509/jmkr.41.3.293.35991openalex-snapshot
The Customer Relationship Management Process: Its Measurement and Impact on Performance
inferredcites →https://doi.org/10.2307/2393701openalex-snapshot
Accelerating Adaptive Processes: Product Innovation in the Global Computer Industry
inferredcites →https://doi.org/10.2307/270723openalex-snapshot
Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models
inferredcites →https://doi.org/10.2307/30036518openalex-snapshot
Predicting Intention to Adopt Interorganizational Linkages: An Institutional Perspective1
inferredcites →https://doi.org/10.2307/3150783openalex-snapshot
Estimating Nonresponse Bias in Mail Surveys
inferredcites →https://doi.org/10.2307/3150876openalex-snapshot
A Paradigm for Developing Better Measures of Marketing Constructs
inferredcites →https://doi.org/10.2307/3250983openalex-snapshot
A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1
inferredcites →https://doi.org/10.2307/41166327openalex-snapshot
Unlocking Sustained Business Value from it Investments
inferredcites →https://doi.org/10.25300/misq/2015/39.1.07openalex-snapshot
Service Innovation: A Service-Dominant Logic Perspective1
inferredcites →https://doi.org/10.25300/misq/2015/39.1.08openalex-snapshot
The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention1
inferredcites →https://doi.org/10.25300/misq/2016/40.1.10openalex-snapshot
How Information Technology Strategy and Investments Influence Firm Performance: Conjecture and Empirical Evidence1
inferredcites →https://doi.org/10.2753/mtp1069-6679150401openalex-snapshot
Encouraging Existing Customers to Switch to Self-Service Technologies: Put a Little Fun in their Lives
inferredcites →https://doi.org/10.3758/brm.40.3.879openalex-snapshot
Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models
inferredcites →https://doi.org/10.4018/978-1-59140-048-6openalex-snapshot
Information Technology Enabled Global Customer Service
inferredcites →https://doi.org/10.4018/jebr.2008010103openalex-snapshot
The Role of Information Technology Knowledge in B2B Development
inferredcites →https://doi.org/10.5267/j.msl.2015.11.001openalex-snapshot
The impact of culture and strategic orientation on service innovation capability: Evidence from banking industry
inferredcites →https://doi.org/10.5296/elr.v4i2.14045openalex-snapshot
Accounting Information Systems
inferredcites →https://doi.org/10.5465/ame.2002.8951333openalex-snapshot
Implementing successful self-service technologies

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.4602678openalex-extracted
The Role of Innovation Capabilities Upgradation and Digitalization in Value Co-Creation and Pss Innovation Performance
inferred← citeshttps://doi.org/10.1002/cjas.70066openalex-snapshot
Innovation Dans Les PME Africaines: Entre Défis de Financement et Contraintes Du Climat Des Affaires Innovation in African SMEs: Between Financing Challenges and Business Climate Constraints
inferred← citeshttps://doi.org/10.1016/j.indmarman.2024.11.003openalex-snapshot
The role of innovation capabilities upgradation and digitalization in value co-creation and PSS innovation performance
inferred← citeshttps://doi.org/10.1016/j.jbusres.2021.02.050openalex-snapshot
Customer relationship management and its impact on innovation: A literature review
inferred← citeshttps://doi.org/10.1080/02642069.2023.2249830openalex-snapshot
Service innovation capability: a systematic literature review and research agenda
inferred← citeshttps://doi.org/10.1177/14727978251326504openalex-snapshot
A study on the relationship between digital transformation elements, innovation capability and digital transformation performance of civil airports
inferred← citeshttps://doi.org/10.2478/amns.2023.2.00704openalex-snapshot
Research on two-way intelligent self-service system of electric power business hall applying data compression algorithm
inferred← citeshttps://doi.org/10.37609/akya.2677openalex-snapshot
Havalimanlarında İnsansız Hizmet Süreçleri: Koşullu Süreç Analizi ile Bir Uygulama
inferred← citeshttps://doi.org/10.4018/979-8-3373-4667-0.ch007openalex-snapshot
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