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Reengineering professional services through automation, remote outsourcing, and task delegation
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/9781405165518.wbeoso012openalex-snapshot
Operations Management
inferredcites →https://doi.org/10.1002/joom.1062openalex-snapshot
Managing uncertain tasks in technology‐intensive project environments: A multi‐method study of task closure and capacity management decisions
inferredcites →https://doi.org/10.1002/joom.1215openalex-snapshot
How information technology automates and augments processes: Insights from Artificial‐Intelligence‐based systems in professional service operations
inferredcites →https://doi.org/10.1007/978-1-4614-9512-3_15openalex-snapshot
Queueing Analysis in Health Care
inferredcites →https://doi.org/10.1007/s11123-011-0237-zopenalex-snapshot
The need for speed: impacts of internet connectivity on firm productivity
inferredcites →https://doi.org/10.1016/0363-8111(94)90049-3openalex-snapshot
Managing the professional service firm
inferredcites →https://doi.org/10.1016/j.jom.2007.02.007openalex-snapshot
Offshoring knowledge and service work: A conceptual model and research agenda
inferredcites →https://doi.org/10.1016/j.jom.2007.02.008openalex-snapshot
Offshore outsourcing of professional services: A transaction cost economics perspective
inferredcites →https://doi.org/10.1016/j.jom.2007.02.009openalex-snapshot
Invisible costs in offshoring services work
inferredcites →https://doi.org/10.1016/j.jom.2007.02.012openalex-snapshot
History of offshoring knowledge services
inferredcites →https://doi.org/10.1016/j.jom.2007.12.001openalex-snapshot
Influence factors for operational control and compensation in professional service firms
inferredcites →https://doi.org/10.1016/j.jom.2016.03.001openalex-snapshot
Examining pathways to safety and financial performance in hospitals: A study of lean in professional service operations
inferredcites →https://doi.org/10.1016/j.jom.2018.11.003openalex-snapshot
Avoiding epistemological silos and empirical elephants in OM: How to combine empirical and simulation methods?
inferredcites →https://doi.org/10.1016/j.techfore.2016.08.019openalex-snapshot
The future of employment: How susceptible are jobs to computerisation?
inferredcites →https://doi.org/10.1016/s0169-7218(11)02410-5openalex-snapshot
Skills, Tasks and Technologies: Implications for Employment and Earnings
inferredcites →https://doi.org/10.1037/10313-003openalex-snapshot
Research method: Development and field testing of the content model.
inferredcites →https://doi.org/10.1086/705716openalex-snapshot
Robots and Jobs: Evidence from US Labor Markets
inferredcites →https://doi.org/10.1093/oxfordhb/9780199682393.001.0001openalex-snapshot
The Oxford Handbook of Professional Service Firms
inferredcites →https://doi.org/10.1108/01443570810888616openalex-snapshot
A case study of national culture and offshoring services
inferredcites →https://doi.org/10.1111/j.1467-8543.2010.00812.xopenalex-snapshot
Offshoring Professional Services: Institutions and Professional Control
inferredcites →https://doi.org/10.1111/j.1540-5915.2008.00202.xopenalex-snapshot
Global Multisourcing Strategy: The Emergence of a Supplier Portfolio in Services Offshoring
inferredcites →https://doi.org/10.1111/j.1745-493x.2012.03283.xopenalex-snapshot
Service Supply Management Structure in Offshore Outsourcing
inferredcites →https://doi.org/10.1111/joie.12077openalex-snapshot
The Relationship between Delegation and Incentives Across Occupations: Evidence and Theory
inferredcites →https://doi.org/10.1111/poms.12949openalex-snapshot
Service Outsourcing: Capacity, Quality and Correlated Costs
inferredcites →https://doi.org/10.1111/poms.13256openalex-snapshot
Examining the Impacts of Clinical Practice Variation on Operational Performance
inferredcites →https://doi.org/10.1136/bmj.325.7370.961openalex-snapshot
Unwarranted variations in healthcare delivery: implications for academic medical centres
inferredcites →https://doi.org/10.1162/003355303322552801openalex-snapshot
The Skill Content of Recent Technological Change: An Empirical Exploration
inferredcites →https://doi.org/10.1162/qjec.121.4.1383openalex-snapshot
Organization and Inequality in a Knowledge Economy*
inferredcites →https://doi.org/10.1177/1094670507302990openalex-snapshot
Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting
inferredcites →https://doi.org/10.1177/1094670517752459openalex-snapshot
Artificial Intelligence in Service
inferredcites →https://doi.org/10.1177/1094670520940407openalex-snapshot
A Strategic Framework for Task Automation in Professional Services
inferredcites →https://doi.org/10.1257/aer.103.4.1325openalex-snapshot
The Lure of Authority: Motivation and Incentive Effects of Power
inferredcites →https://doi.org/10.1257/aer.103.5.1553openalex-snapshot
The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market
inferredcites →https://doi.org/10.1257/jep.29.3.3openalex-snapshot
Why Are There Still So Many Jobs? The History and Future of Workplace Automation
inferredcites →https://doi.org/10.1257/mic.20140135openalex-snapshot
Strategic Information Acquisition and Transmission
inferredcites →https://doi.org/10.1257/pandp.20181019openalex-snapshot
What Can Machines Learn and What Does It Mean for Occupations and the Economy?
inferredcites →https://doi.org/10.1287/msom.2014.0495openalex-snapshot
Optimal Design of Coproductive Services: Interaction and Work Allocation
inferredcites →https://doi.org/10.1287/serv.2018.0227openalex-snapshot
Professional Service Jobs: Highly Paid but Subject to Disruption?
inferredcites →https://doi.org/10.2139/ssrn.4476027openalex-snapshot
Supply, Demand, Institutions, and Firms: A Theory of Labor Market Sorting and the Wage Distribution
inferredcites →https://doi.org/10.2307/255943openalex-snapshot
PREDICTORS AND CONSEQUENCES OF DELEGATION.
inferredcites →https://doi.org/10.3982/ecta11573openalex-snapshot
The Intrinsic Value of Decision Rights
inferredcites →https://doi.org/10.5465/amj.2007.24162389openalex-snapshot
Delegation And Employee Work Outcomes: An Examination Of The Cultural Context Of Mediating Processes In China
inferredcites →https://doi.org/10.5465/amj.2016.0662openalex-snapshot
To Delegate or Not to Delegate: Gender Differences in Affective Associations and Behavioral Responses to Delegation
inferredcites →https://doi.org/10.5465/amr.2010.0080openalex-snapshot
Revisiting a Proposed Definition of Professional Service Firms
inferredcites →https://doi.org/10.5860/choice.196146openalex-snapshot
The future of the professions: how technology will transform the work of human experts
inferredcites →https://doi.org/10.7208/chicago/9780226189666.001.0001openalex-snapshot
The System of Professions
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.4752908openalex-extracted
Digital Transformation Strategies for Outsourcing 4.0: Navigating the New Paradigm
inferred← citeshttps://doi.org/10.1002/joom.1271openalex-snapshot
Digital transformation in operations management: Fundamental change through agency reversal
inferred← citeshttps://doi.org/10.1002/joom.1296openalex-snapshot
Using algorithms to improve knowledge work
inferred← citeshttps://doi.org/10.1002/joom.1358openalex-snapshot
Incentivizing Blockchain Participation Through Task Assignment Mechanisms: Evidence From a Natural Experiment of Consensus Protocols on Ethereum
inferred← citeshttps://doi.org/10.1007/978-3-658-51511-9_14openalex-snapshot
AI or die?! Auswirkungen von Digitalisierung und Künstlicher Intelligenz auf die Geschäftsmodelle von Professional Service Firms
inferred← citeshttps://doi.org/10.1007/s10902-026-01020-8openalex-snapshot
How Does Automation in the Workplace Impact Workers’ Happiness? Disentangling the Competing Mechanisms Through Income Shock and Reduced Working Time
inferred← citeshttps://doi.org/10.1016/j.jbusres.2025.115562openalex-snapshot
Creating human-technology synergies at the organizational frontlines
inferred← citeshttps://doi.org/10.1016/j.jengtecman.2025.101882openalex-snapshot
Institutional environment and firms' market value: an uncertainty reduction perspective
inferred← citeshttps://doi.org/10.1016/j.jenvman.2026.130343openalex-snapshot
Strategic use of AI in product lines: Analysis of the role of AI-enabled process co-adaptation on environmental and operational performance
inferred← citeshttps://doi.org/10.1016/j.jik.2025.100816openalex-snapshot
Tackling the AI-Creativity paradox: How educational innovation and knowledge unlocks positive-sum dynamics?
inferred← citeshttps://doi.org/10.1016/j.jsis.2025.101902openalex-snapshot
Process-level value creation from business analytics: A theoretical literature review of value creation paths and changes induced by machine learning
inferred← citeshttps://doi.org/10.1016/j.tre.2025.104156openalex-snapshot
Inventory management for maintenance service outsourcing: Should a manufacturer choose full outsourcing?
inferred← citeshttps://doi.org/10.1080/02642069.2024.2418315openalex-snapshot
The social assumption in service redefined by AI-mediated zero-social-touch services
inferred← citeshttps://doi.org/10.1080/13602381.2024.2409804openalex-snapshot
AI types and organizational implications in various task contexts: a quantitative review from China
inferred← citeshttps://doi.org/10.1080/19761597.2026.2725792openalex-snapshot
The effect of AI automation and augmentation on radical innovation: from the perspective of Organizational Information Processing Theory
inferred← citeshttps://doi.org/10.1108/978-1-83662-982-520251005openalex-snapshot
Smart Workplaces: Enhancing Employee Well-being and Work–Life Integration Through AI
inferred← citeshttps://doi.org/10.1108/ijopm-06-2023-0509openalex-snapshot
The impacts of automation and augmentation AI use on physicians’ performance: an ambidextrous perspective
inferred← citeshttps://doi.org/10.1108/ijopm-12-2024-1023openalex-snapshot
Governance adaptation in technology sourcing: a dynamic problem-solving perspective
inferred← citeshttps://doi.org/10.1108/jkm-02-2026-0238openalex-snapshot
Green data center policy and labor outsourcing in heavy-polluting firms: a knowledge-management perspective
inferred← citeshttps://doi.org/10.1108/k-06-2024-1447openalex-snapshot
Implementing outsourcing strategies under a pandemic: the case of the nursing service industry
inferred← citeshttps://doi.org/10.1108/tqm-11-2025-0658openalex-snapshot
The impact of customer information sharing on service quality: a moderated mediation model of environmental innovation and digital technology capability
inferred← citeshttps://doi.org/10.1177/10591478261443194openalex-snapshot
Will machines take over? Algorithms for human–machine collaborative decision making in healthcare
inferred← citeshttps://doi.org/10.1561/0200000118openalex-snapshot
Optimizing Service Encounters: A Co-productive, Experiential, and People-centric Approach
inferred← citeshttps://doi.org/10.20944/preprints202407.0714.v1openalex-snapshot
Impact of Digital Transformation on Inventory Management: An Exploration of Supply Chain Practices
inferred← citeshttps://doi.org/10.2139/ssrn.5744362openalex-snapshot
Will Machines Take Over? Algorithms for Human-Machine Collaborative Decision Making in Healthcare
inferred← citeshttps://doi.org/10.2139/ssrn.6000306openalex-snapshot
Integration or Segregation? Unpacking the Effects of AI Exposure on Gender Segregation
inferred← citeshttps://doi.org/10.2139/ssrn.7382911openalex-snapshot
Artificial Intelligence and the Transformation of Anticipatory Practices:,Hybrid Scenario Planning in the Management Consulting Ecosystem
inferred← citeshttps://doi.org/10.24025/2306-4420.69.2023.288731openalex-snapshot
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