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Attachment styles moderate customer responses to frontline service robots: Evidence from affective, attitudinal, and behavioral measures
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Service Robots in the Hospitality Industry: An Exploratory Literature Review
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Human-Agent and Human-Robot Interaction Theory: Similarities to and Differences from Human-Human Interaction
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Cost-effective service excellence
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The marketing of love: how attachment styles affect romantic consumption journeys
inferredcites →https://doi.org/10.1007/s12369-010-0056-9openalex-snapshot
A Cross-cultural Study: Effect of Robot Appearance and Task
inferredcites →https://doi.org/10.1007/s12369-016-0384-5openalex-snapshot
People’s Attitudes to Robots in Caring for the Elderly
inferredcites →https://doi.org/10.1007/s12369-017-0439-2openalex-snapshot
Long-Term Cohabitation with a Social Robot: A Case Study of the Influence of Human Attachment Patterns
inferredcites →https://doi.org/10.1016/j.chb.2012.10.006openalex-snapshot
Attachment style, social skills, and Facebook use amongst adults
inferredcites →https://doi.org/10.1016/j.chb.2014.05.014openalex-snapshot
When stereotypes meet robots: The double-edge sword of robot gender and personality in human–robot interaction
inferredcites →https://doi.org/10.1016/j.chb.2016.03.062openalex-snapshot
Humans' attachment to their mobile phones and its relationship with interpersonal attachment style
inferredcites →https://doi.org/10.1016/j.chb.2017.02.064openalex-snapshot
Shopping with a robotic companion
inferredcites →https://doi.org/10.1016/j.cognition.2013.11.001openalex-snapshot
Empirical evaluation of the uncanny valley hypothesis fails to confirm the predicted effect of motion
inferredcites →https://doi.org/10.1016/j.ijhcs.2004.11.002openalex-snapshot
Computers that care: investigating the effects of orientation of emotion exhibited by an embodied computer agent
inferredcites →https://doi.org/10.1016/j.jbusres.2017.09.020openalex-snapshot
Attachment styles and electronic word of mouth (e-WOM) adoption on social networking sites
inferredcites →https://doi.org/10.1016/j.jesp.2012.02.007openalex-snapshot
Attachment to objects as compensation for close others' perceived unreliability
inferredcites →https://doi.org/10.1016/j.jhtm.2018.09.003openalex-snapshot
Relationships between technology attachment, experiential relationship quality, experiential risk and experiential sharing intentions in a smart hotel
inferredcites →https://doi.org/10.1016/j.jretai.2006.10.010openalex-snapshot
Interactional service failures in a pseudorelationship: The role of organizational attributions
inferredcites →https://doi.org/10.1016/j.paid.2016.12.042openalex-snapshot
The role of interpersonal attachment styles in shaping consumer preferences for products shown in relational advertisements
inferredcites →https://doi.org/10.1016/j.techsoc.2018.06.004openalex-snapshot
Young Russian adults' attitudes towards the potential use of robots in hotels
inferredcites →https://doi.org/10.1016/s0022-4359(02)00067-2openalex-snapshot
Customer-sales employee encounters: a dyadic perspective
inferredcites →https://doi.org/10.1023/a:1024515519160openalex-snapshot
Attachment Theory and Affect Regulation: The Dynamics, Development, and Cognitive Consequences of Attachment-Related Strategies
inferredcites →https://doi.org/10.1037//0022-3514.59.5.971openalex-snapshot
Influence of attachment styles on romantic relationships.
inferredcites →https://doi.org/10.1037/0021-9010.91.3.579openalex-snapshot
The stigma of obesity in customer service: A mechanism for remediation and bottom-line consequences of interpersonal discrimination.
inferredcites →https://doi.org/10.1037/0022-3514.81.6.1205openalex-snapshot
Attachment theory and reactions to others' needs: Evidence that activiation of the sense of attachment security promotes empathic responses.
inferredcites →https://doi.org/10.1037/xge0000165openalex-snapshot
Inference of Trustworthiness from Intuitive Moral Judgments
inferredcites →https://doi.org/10.1080/10548408.2019.1568953openalex-snapshot
Examining the effects of robotic service on brand experience: the moderating role of hotel segment
inferredcites →https://doi.org/10.1080/19368623.2019.1645073openalex-snapshot
Enhancing hospitality experience with service robots: the mediating role of rapport building
inferredcites →https://doi.org/10.1080/19368623.2020.1703871openalex-snapshot
Service robots in hotels: understanding the service quality perceptions of human-robot interaction
inferredcites →https://doi.org/10.1093/jcr/ucw016openalex-snapshot
Anthropomorphized Helpers Undermine Autonomy and Enjoyment in Computer Games
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Perception of social synchrony induces mother–child gamma coupling in the social brain
inferredcites →https://doi.org/10.1097/00004583-200105000-00026openalex-snapshot
Empathy and Moral Development: Implications for Caring and Justice
inferredcites →https://doi.org/10.1097/nmd.0b013e318195fe3fopenalex-snapshot
Attachment in Adulthood: Structure, Dynamics, and Change
inferredcites →https://doi.org/10.1108/08876040510596803openalex-snapshot
Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea
inferredcites →https://doi.org/10.1108/ijchm-01-2020-0046openalex-snapshot
Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors
inferredcites →https://doi.org/10.1108/ijchm-09-2016-0520openalex-snapshot
The potential for tourism and hospitality experience research in human-robot interactions
inferredcites →https://doi.org/10.1108/josm-04-2018-0119openalex-snapshot
Brave new world: service robots in the frontline
inferredcites →https://doi.org/10.1108/josm-05-2019-0156openalex-snapshot
Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success
inferredcites →https://doi.org/10.1108/jsm-01-2018-0045openalex-snapshot
Trust in humanoid robots: implications for services marketing
inferredcites →https://doi.org/10.1108/jsm-02-2018-0080openalex-snapshot
Value of social robots in services: social cognition perspective
inferredcites →https://doi.org/10.1108/jstp-04-2019-0088openalex-snapshot
Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?
inferredcites →https://doi.org/10.1109/hri.2010.5453224openalex-snapshot
Effects of (in)accurate empathy and situational valence on attitudes towards robots
inferredcites →https://doi.org/10.1109/hri.2013.6483596openalex-snapshot
Impact of robot failures and feedback on real-time trust
inferredcites →https://doi.org/10.1109/mra.2012.2192811openalex-snapshot
The Uncanny Valley [From the Field]
inferredcites →https://doi.org/10.1109/roman.2009.5326292openalex-snapshot
Age and gender factors in user acceptance of healthcare robots
inferredcites →https://doi.org/10.1111/0022-4537.00153openalex-snapshot
Machines and Mindlessness: Social Responses to Computers
inferredcites →https://doi.org/10.1145/2157689.2157717openalex-snapshot
'If you sound like me, you must be more human'
inferredcites →https://doi.org/10.1162/biot_a_00016openalex-snapshot
Danger Avoidance: An Evolutionary Explanation of Uncanny Valley
inferredcites →https://doi.org/10.1162/coli.2006.32.3.451openalex-snapshot
Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship
inferredcites →https://doi.org/10.1177/0018720811417254openalex-snapshot
A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction
inferredcites →https://doi.org/10.1177/0022243718818423openalex-snapshot
Man Versus Machine: Resisting Automation in Identity-Based Consumer Behavior
inferredcites →https://doi.org/10.1177/0022243718822827openalex-snapshot
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
inferredcites →https://doi.org/10.1177/0092070398262005openalex-snapshot
The Role of Affect in Attitude Formation: A Classical Conditioning Approach
inferredcites →https://doi.org/10.1177/0146167204271709openalex-snapshot
Attachment Style, Excessive Reassurance Seeking, Relationship Processes, and Depression
inferredcites →https://doi.org/10.1177/1094670511411173openalex-snapshot
Why Attachment Security Matters
inferredcites →https://doi.org/10.1177/1094670512439743openalex-snapshot
On the Role of Empathy in Customer-Employee Interactions
inferredcites →https://doi.org/10.1177/1094670516679275openalex-snapshot
The Future of Frontline Research
inferredcites →https://doi.org/10.1177/1094670519842334openalex-snapshot
Service Robots: Drivers of Perceived Responsibility for Service Outcomes
inferredcites →https://doi.org/10.1177/109467059800100102openalex-snapshot
Customer Satisfaction and Word of Mouth
inferredcites →https://doi.org/10.1509/jmr.10.0072openalex-snapshot
Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth
inferredcites →https://doi.org/10.2466/pr0.1996.79.3f.1219openalex-snapshot
A Short Measure of Perceived Empathy
inferredcites →https://doi.org/10.2478/pjbr-2013-0014openalex-snapshot
Attitudes towards service robots in domestic environments: The role of personality characteristics, individual interests, and demographic variables
inferredcites →https://doi.org/10.3389/fpsyg.2015.00390openalex-snapshot
A review of empirical evidence on different uncanny valley hypotheses: support for perceptual mismatch as one road to the valley of eeriness
inferredcites →https://doi.org/10.5555/2447556.2447663openalex-snapshot
Impact of robot failures and feedback on real-time trust
inferredcites →https://doi.org/10.5860/choice.35-6513openalex-snapshot
Attachment theory and close relationships
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Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Cognitive Effects of the Anthropomorphization of Artificial Agents in Human–Agent Interactions
inferred← citeshttps://doi.org/10.1007/s10551-024-05734-8openalex-snapshot
Anxious Altruism: Virtue Signaling Mediates the Impact of Attachment Style on Consumers’ Green Purchase Behavior and Prosocial Responses
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Robots, Neurodevelopmental Disorders, and Psychology: a Bibliometric Analysis and a Case Made for Robopsychology
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