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Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices

https://doi.org/10.1016/j.indmarman.2016.03.011
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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Social Exchange Theory
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Value co-creation in solution networks
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The intermediator role in value co-creation within a triadic business service relationship
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Satisfaction in technology‐enabled service encounters
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The Future of Competition: Co‐Creating Unique Value with Customers
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Social Exchange Theory
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Roles as resources: A social roles perspective of change in value networks
inferredcites →https://doi.org/10.1177/1470593111408177openalex-snapshot
Value co-creation in service logic: A critical analysis
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Theorizing about resource integration through service-dominant logic
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Social Exchange Theory and Research on Business-to-Business Relational Exchange
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inferredcites →https://doi.org/10.1525/cmr.2010.52.2.98openalex-snapshot
Refining Virtual Co-Creation from a Consumer Perspective
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Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
inferredcites →https://doi.org/10.2307/41166145openalex-snapshot
Client Co-Production in Knowledge-Intensive Business Services
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The Management of Technology: A Production and Operations Management Perspective
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Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design
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The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value
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Theory Building From Cases: Opportunities And Challenges
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Qualitative data analysis
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The future of competition: co-creating unique value with customers
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Smart machines: IBM's Watson and the era of cognitive computing

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Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Digital ecosystem and consumer engagement: A socio-technical perspective
inferred← citeshttps://doi.org/10.1016/j.jbusres.2020.05.038openalex-snapshot
Luxury in the digital age: A multi-actor service encounter perspective
inferred← citeshttps://doi.org/10.1016/j.jbusres.2020.09.017openalex-snapshot
Betting on Bitcoin: How social collectives shape cryptocurrency markets
inferred← citeshttps://doi.org/10.1016/j.jbusres.2020.10.062openalex-snapshot
Emerging technology as a platform for market shaping and innovation
inferred← citeshttps://doi.org/10.1016/j.jbusres.2020.11.028openalex-snapshot
Managing relationships on social media in business-to-business organisations
inferred← citeshttps://doi.org/10.1016/j.jbusres.2021.05.060openalex-snapshot
Dynamic exchange capabilities for value co-creation in ecosystems
inferred← citeshttps://doi.org/10.1016/j.jbusres.2021.06.057openalex-snapshot
On emergence in service platforms: An application to P2P lending
inferred← citeshttps://doi.org/10.1016/j.jbusres.2021.08.028openalex-snapshot
The effects of platform governance mechanisms on customer participation in supplier new product development
inferred← citeshttps://doi.org/10.1016/j.jbusres.2021.11.066openalex-snapshot
Sustainability in the beer and pub industry during the COVID-19 period: An emerging new normal
inferred← citeshttps://doi.org/10.1016/j.jbusres.2022.113584openalex-snapshot
Engagement and value cocreation within a multi-stakeholder service ecosystem
inferred← citeshttps://doi.org/10.1016/j.jbusres.2022.113639openalex-snapshot
Digitalizing customer journeys in B2B markets
inferred← citeshttps://doi.org/10.1016/j.jbusres.2023.113669openalex-snapshot
Beyond the platform: Social media as a multi-faceted resource in value creation for entrepreneurial firms in a collaborative network
inferred← citeshttps://doi.org/10.1016/j.jbusres.2025.115912openalex-snapshot
The role of social comparison and self-enhancement on consumer-to-consumer helping behavior in online communities
inferred← citeshttps://doi.org/10.1016/j.jsis.2022.101719openalex-snapshot
Information Technology–Supported value Co-Creation and Co-Destruction via social interaction and resource integration in service systems
inferred← citeshttps://doi.org/10.1016/j.procir.2017.03.316openalex-snapshot
Co-creation in the Early Stage of Product-service System Development
inferred← citeshttps://doi.org/10.1016/j.procir.2021.11.327openalex-snapshot
Facilitating model-based design of cyber-manufacturing systems
inferred← citeshttps://doi.org/10.1016/j.resourpol.2020.101672openalex-snapshot
Towards INDUSTRY 4.0 | a case STUDY in ornamental stone sector
inferred← citeshttps://doi.org/10.1016/j.techfore.2020.120278openalex-snapshot
Innovation management and co-creation in KIBs: An approach to the ICT services sector
inferred← citeshttps://doi.org/10.1016/j.techfore.2021.120785openalex-snapshot
Digitalization and co-creation of healthcare value: A case study in Occupational Health
inferred← citeshttps://doi.org/10.1016/j.techfore.2021.120926openalex-snapshot
Value co-creation and co-destruction in service ecosystems: The case of the Reach Now app
inferred← citeshttps://doi.org/10.1016/j.techfore.2022.122121openalex-snapshot
Access or collaboration? A typology of sharing economy
inferred← citeshttps://doi.org/10.1016/j.technovation.2024.103029openalex-snapshot
A collaborative approach to manage continuous service innovation
inferred← citeshttps://doi.org/10.1016/j.technovation.2026.103627openalex-snapshot
Digital technology adoption and servitization of manufacturing firms —The role of knowledge coupling and collaborative network cohesion
inferred← citeshttps://doi.org/10.1017/dsd.2020.156openalex-snapshot
MODELLING THE GENERATIVE POWER OF SERVICE DESIGN PRACTICE THROUGH THE REFINED LANGUAGE OF THE “C-K THEORY”
inferred← citeshttps://doi.org/10.1038/s41598-025-91287-3openalex-snapshot
Understanding patient perception of digital value co-creation in electronic health record through clustering approach
inferred← citeshttps://doi.org/10.1051/itmconf/20213802001openalex-snapshot
Why Service Science matters in approaching a "resilient" Society
inferred← citeshttps://doi.org/10.1051/itmconf/20224101002openalex-snapshot
Value co-creation ‘gradients’: enabling human-machine interactions through AI-based DSS
inferred← citeshttps://doi.org/10.1051/itmconf/20224104002openalex-snapshot
Exploring factory digital production support system through the lens of Service Dominant logic
inferred← citeshttps://doi.org/10.1057/s41265-018-0054-1openalex-snapshot
Mapping the Values of IoT
inferred← citeshttps://doi.org/10.1057/s41599-023-02145-4openalex-snapshot
The impact of technologies on society through NPO-social enterprise value co-creation
inferred← citeshttps://doi.org/10.1061/jcemd4.coeng-16069openalex-snapshot
Creating Value from Data Resources: Research on a Service Ecosystem Symbiosis Model of Digital Transportation Infrastructure
inferred← citeshttps://doi.org/10.1080/01446193.2023.2260906openalex-snapshot
The role of blockchain in enabling inter-organisational supply chain alignment for value co-creation in the construction industry
inferred← citeshttps://doi.org/10.1080/02642069.2021.1989414openalex-snapshot
Value co-creation in the B2B context: a conceptual framework and its implications
inferred← citeshttps://doi.org/10.1080/02642069.2026.2650773openalex-snapshot
Leveraging generative AI to capture theoretical nuance in service research
inferred← citeshttps://doi.org/10.1080/0267257x.2016.1217914openalex-snapshot
Value co-creation with Internet of things technology in the retail industry
inferred← citeshttps://doi.org/10.1080/0267257x.2016.1248041openalex-snapshot
Unlocking value from machines: business models and the industrial internet of things
inferred← citeshttps://doi.org/10.1080/0267257x.2021.1919745openalex-snapshot
How does value co-creation transform quality of life at the bottom of the pyramid?
inferred← citeshttps://doi.org/10.1080/08853134.2020.1822176openalex-snapshot
An integrative framework of sales ecosystem well-being
inferred← citeshttps://doi.org/10.1080/09537287.2025.2456965openalex-snapshot
Value cocreation-oriented digital platform design: a method for requirements elicitation and platform assessment
inferred← citeshttps://doi.org/10.1080/0960085x.2024.2308541openalex-snapshot
Designing as trading-off: a practice-based view on smart service systems
inferred← citeshttps://doi.org/10.1080/1051712x.2021.2012080openalex-snapshot
Social Media Agencies and Clients: A Resource Integration Approach
inferred← citeshttps://doi.org/10.1080/10941665.2025.2486022openalex-snapshot
AI enabled travel: a MOA-nificent journey
inferred← citeshttps://doi.org/10.1080/13549839.2021.2001796openalex-snapshot
Strategic sustainable service design for creative-cultural hotels: a multi-level and multi-domain view
inferred← citeshttps://doi.org/10.1080/13602381.2021.1889124openalex-snapshot
Empirical research on how social capital influence inter-organizational information systems value co-creation in China
inferred← citeshttps://doi.org/10.1080/14765284.2025.2489309openalex-snapshot
How digitalization influences the performance of commercial banks in Vietnam? The moderating roles of servitization and strategic vision
inferred← citeshttps://doi.org/10.1080/15332969.2024.2448070openalex-snapshot
Unlocking Wellness: The Power of Co-Creation in Transforming Healthcare Engagement for Patient Well-Being in Malaria Treatment Process
inferred← citeshttps://doi.org/10.1080/17483107.2024.2409810openalex-snapshot
Evaluating both usability and accessibility: the case of access@tour by action – a digital solution for accessible tourism
inferred← citeshttps://doi.org/10.1080/19368623.2025.2481904openalex-snapshot
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context
inferred← citeshttps://doi.org/10.1080/19761597.2025.2511046openalex-snapshot
Search better, export stronger: the role of appropriability and digital strategy in South Korea
inferred← citeshttps://doi.org/10.1080/20479700.2017.1359956openalex-snapshot
A model for designing healthcare service based on the patient experience
inferred← citeshttps://doi.org/10.1080/23311975.2022.2128252openalex-snapshot
The role of B2B marketing strategy, ICT B2B marketing support, and service quality in market orientation – Performance relationship: evidence from three European countries
inferred← citeshttps://doi.org/10.1108/978-1-80117-636-120221015openalex-snapshot
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Customer co-creation, COVID-19 and sustainable service outcomes
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Beyond the land of the living death: early-stage transformational entrepreneurs in digital healthcare as liminality navigator
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How to enhance supply chain resilience: a logistics approach
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Small businesses and e-government participation: the role of personalisation preference and intermediaries
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Value co-creation: a review of literature and future research agenda
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The different shades of innovation emergence in smart service systems: the case of Italian cluster for aerospace technology
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Criteria for selecting actors for the value co-creation in startups
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The impact of collaborative innovation network embeddedness on enterprise value co-creation
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How the digital transformation from COVID-19 affected the relational approaches in B2B
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A digital servitization framework for viable manufacturing companies
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Key influencing factors for the success of external innovation strategies in the biotechnology industry
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The value co-creation journey: a longitudinal process unfolding in a network through collaboration
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The effect of equity on value co-creation in business relationships
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Value co-creation and new service performance: mediated by value-informed pricing
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Smart cash point in a B2B market to enable service innovation: towards transparency and shared intentions- a case study
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Sales transformation: conceptual domain and dimensions
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Empowering value co-creation in the digital age
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Platform evolution for data-driven servitization: an affordance perspective
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Unveiling digital service readiness: exploring customer and manufacturer organizational perspectives in digital service innovation
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Towards digital and hands-free healthcare: exploring value co-creation interactions in eye-tracking adoption
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Hiding and destroying outlier knowledge on digital transformation and value co-creation: impacts and insights from the fashion industry
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Barriers analysis for customer resource contribution in value co-creation for service industry using interpretive structural modeling
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A systemic logic for platform business models
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Accountable algorithms? The ethical implications of data-driven business models
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Operating without operations: how is technology changing the role of the firm?
inferred← citeshttps://doi.org/10.1108/josm-07-2017-0179openalex-snapshot
Service robots: value co-creation and co-destruction in elderly care networks
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Understanding the customer experience with smart services
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The impact of occupational stereotypes in human-centered service systems
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Digital service innovation in B2B markets
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Conscious artificial intelligence in service
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Exploring the implications of blockchain technology for brand–consumer relationships: a future research agenda
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Technology-enabled leadership and performance enhancement outcomes: an empirical investigation from the dynamic capabilities perspective
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Service system resilience under resource scarcity: from vulnerability to balanced centricity
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Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care
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Facilitators and inhibitors of value co-creation in the industrial services environment
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Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem
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Fintech: Research Directions to Explore the Digital Transformation of Financial Service Systems
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Smart mobility apps = smart selections? An analysis of commuters’ mobility choice
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Exploring relationship variables and Information and Communication Technologies use in industrial segmentation
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B2B collaborative economy: a joint sphere perspective
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Competitive rivalry in the digital market: an action-configuration perspective
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Value co-creation through actor embeddedness and actor engagement
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Time orientation in complex B2B service relationships
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The Role of Organisational Support and HRM Function in Self-managing Teams
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Knowledge management in dairy production: a contribution to the competitiveness based on the value co-creation
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Creating sustainable customer value through digitality
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Collaborative product-service systems engineering: Towards an active role of customers and stakeholders in value co-creation
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Understanding the Sense of Virtual Community Roles in Micro-Businesses Social Commerce Value Co-Creation Process
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Designing Through Value Co-creation: A Study of Actors, Practices and Possibilities
inferred← citeshttps://doi.org/10.1109/ieem62345.2024.10857238openalex-snapshot
Towards Service Innovation Readiness in Outcome-Based Business Models
inferred← citeshttps://doi.org/10.1111/basr.12224openalex-snapshot
Social and economic value creation by Bendigo Bank and Stockland Property Group: Application of Shared Value Business Model
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Customer–Robot Interaction Beyond the First Encounter: A Reciprocal Framework and Quadrant Model for Value Co‐Creation
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Configuration in smart service systems: A practice‐based inquiry
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