On the public citation graph

Information control, role perceptions, and work outcomes of boundary-spanning frontline managers

https://doi.org/10.1016/j.jbusres.2011.03.001
0 signed · 97 inferred · view as graph

Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.

Is this your work? Sign in with ORCID and put your name on the claims that are yours.
Claim with ORCID
Reference health. See whether every reference in this work resolves to a known work and none has been retracted — and get a dated CiteStamped badge you can embed.
See reference health

What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1007/978-1-4899-2271-7openalex-snapshot
Intrinsic Motivation and Self-Determination in Human Behavior
inferredcites →https://doi.org/10.1007/bf02723327openalex-snapshot
On the Evaluation of Structural Equation Models
inferredcites →https://doi.org/10.1016/0148-2963(86)90001-9openalex-snapshot
Social responsibility and personal success: Are they incompatible?
inferredcites →https://doi.org/10.1016/0148-2963(96)00025-2openalex-snapshot
On the front lines: Stress, conflict, and the customer service provider
inferredcites →https://doi.org/10.1016/1053-4822(93)90012-sopenalex-snapshot
Motivational synergy: Toward new conceptualizations of intrinsic and extrinsic motivation in the workplace
inferredcites →https://doi.org/10.1016/b978-0-12-803279-4.00005-5openalex-snapshot
Multivariate Data Analysis
inferredcites →https://doi.org/10.1016/j.indmarman.2008.03.004openalex-snapshot
The moderating effect of control systems on the relationship between commission and salesperson intrinsic motivation in a customer oriented environment
inferredcites →https://doi.org/10.1016/j.jbusres.2006.12.005openalex-snapshot
The role of salesperson motivation in sales control systems — Intrinsic and extrinsic motivation revisited
inferredcites →https://doi.org/10.1016/j.jretai.2009.02.002openalex-snapshot
Role Stressors and Retail Performance: The Role of Perceived Competitive Climate
inferredcites →https://doi.org/10.1016/s0022-4359(96)90005-6openalex-snapshot
The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction
inferredcites →https://doi.org/10.1037/0033-2909.110.2.305openalex-snapshot
Conventional wisdom on measurement: A structural equation perspective.
inferredcites →https://doi.org/10.1037/0033-2909.127.3.376openalex-snapshot
The job satisfaction-job performance relationship: A qualitative and quantitative review.
inferredcites →https://doi.org/10.1037/0033-2909.97.2.251openalex-snapshot
Job satisfaction and job performance: A meta-analysis.
inferredcites →https://doi.org/10.1080/08853134.1989.10754533openalex-snapshot
An Empirical Assessment of Salesperson Motivation, Commitment, and Job Outcomes
inferredcites →https://doi.org/10.1108/03090569910285878openalex-snapshot
Examining the antecedents of sales organization effectiveness: an Australian study
inferredcites →https://doi.org/10.1177/002224296603000316openalex-snapshot
What Time Allocation Is Most Productive for Sales Managers?
inferredcites →https://doi.org/10.1177/002224298504900307openalex-snapshot
Relative Importance of Key Job Dimensions and Leadership Behaviors in Motivating Salesperson Work Performance
inferredcites →https://doi.org/10.1177/002224299405800206openalex-snapshot
The Effect of Effort on Sales Performance and Job Satisfaction
inferredcites →https://doi.org/10.1177/002224299405800405openalex-snapshot
An Empirical Test of the Consequences of Behavior- and Outcome-Based Sales Control Systems
inferredcites →https://doi.org/10.1177/002224299606000108openalex-snapshot
Dimensions and Types of Supervisory Control: Effects on Salesperson Performance and Satisfaction
inferredcites →https://doi.org/10.1177/002224299906300308openalex-snapshot
An Empirical Investigation of the Antecedents of Sales Force Control Systems
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/002224378201900208openalex-snapshot
Perceived Organizational Climate and the Process of Salesperson Motivation
inferredcites →https://doi.org/10.1177/002224378602300105openalex-snapshot
Smarter versus Harder: An Exploratory Attributional Analysis of Salespeople's Motivation
inferredcites →https://doi.org/10.1177/002224378602300207openalex-snapshot
An Analysis of Alternative Causal Models of Salesperson Role Perceptions and Work-Related Attitudes
inferredcites →https://doi.org/10.1177/002224378802500207openalex-snapshot
An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
inferredcites →https://doi.org/10.1177/002224379002700307openalex-snapshot
A Longitudinal Assessment of the Impact of Selected Organizational Influences on Salespeople's Organizational Commitment during Early Employment
inferredcites →https://doi.org/10.1177/03079459994533openalex-snapshot
The Role of Satisfaction with Territory Design on the Motivation, Attitudes, and Work Outcomes of Salespeople
inferredcites →https://doi.org/10.1509/jmkg.69.2.130.60758openalex-snapshot
Conflicts in the Work–Family Interface: Links to Job Stress, Customer Service Employee Performance, and Customer Purchase Intent
inferredcites →https://doi.org/10.1509/jmkr.43.4.693openalex-snapshot
Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis
inferredcites →https://doi.org/10.2307/1251249openalex-snapshot
Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems
inferredcites →https://doi.org/10.2307/1251294openalex-snapshot
Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness
inferredcites →https://doi.org/10.2307/1251447openalex-snapshot
Toward a Theory of Marketing Control: Environmental Context, Control Types, and Consequences
inferredcites →https://doi.org/10.2307/1251842openalex-snapshot
Do Organizational Practices Matter in Role Stress Processes? A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners
inferredcites →https://doi.org/10.2307/1252024openalex-snapshot
Boundary Role Ambiguity: Facets, Determinants, and Impacts
inferredcites →https://doi.org/10.2307/1252162openalex-snapshot
Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women
inferredcites →https://doi.org/10.2307/1252218openalex-snapshot
Behavior-Based and Outcome-Based Salesforce Control Systems
inferredcites →https://doi.org/10.2307/1252309openalex-snapshot
Learning Orientation, Working Smart, and Effective Selling
inferredcites →https://doi.org/10.2307/1252310openalex-snapshot
Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
inferredcites →https://doi.org/10.2307/2070638openalex-snapshot
Intrinsic Motivation and Self-Determination in Human Behavior
inferredcites →https://doi.org/10.2307/2091375openalex-snapshot
Organizational Stress: Studies in Role Conflict and Ambiguity.
inferredcites →https://doi.org/10.2307/2344428openalex-snapshot
Multivariate Data Analysis.
inferredcites →https://doi.org/10.2307/2391486openalex-snapshot
Role Conflict and Ambiguity in Complex Organizations
inferredcites →https://doi.org/10.2307/2391654openalex-snapshot
Organizational Stress: Studies in Role Conflict and Ambiguity.
inferredcites →https://doi.org/10.2307/3151357openalex-snapshot
The Determinants of Salesperson Performance: A Meta-Analysis
inferredcites →https://doi.org/10.2307/3172514openalex-snapshot
Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects
inferredcites →https://doi.org/10.2307/3172590openalex-snapshot
A Longitudinal Assessment of the Impact of Selected Organizational Influences on Salespeople's Organizational Commitment during Early Employment
inferredcites →https://doi.org/10.2307/3172868openalex-snapshot
Boundary Role Ambiguity in Marketing-Oriented Positions: A Multidimensional, Multifaceted Operationalization
inferredcites →https://doi.org/10.2753/pss0885-3134270106openalex-snapshot
The Impact of Salesperson Motivation on Role Perceptions and Job Performance—A Cognitive and Affective Perspective

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.4664071openalex-extracted
Framing Predictors of Salespeople's Performance in B2b Sales – a Toolkit and Guide for Scholars and Practitioners
inferred← citeshttps://doi.org/10.1002/gsj.70029openalex-snapshot
Operating in perpetual motion? Coping with the dark side of global boundary spanning
inferred← citeshttps://doi.org/10.1007/978-3-030-03910-3_38openalex-snapshot
The Impact of Corporate Culture in the Performance of the Front Desk Employees—The Case of Five Star Hotels in Greece
inferred← citeshttps://doi.org/10.1007/978-3-319-33865-1_38openalex-snapshot
Strategic Communication Process for Sustainable Entrepreneurial Environment in Nonprofit Organizations
inferred← citeshttps://doi.org/10.1007/s11115-017-0389-zopenalex-snapshot
Frontline Participatory Behavior in Networks: Identity Work and the Corresponding Behavioral Determinations
inferred← citeshttps://doi.org/10.1007/s11747-021-00827-6openalex-snapshot
A self-determination theory-based meta-analysis on the differential effects of intrinsic and extrinsic motivation on salesperson performance
inferred← citeshttps://doi.org/10.1016/j.iimb.2013.05.002openalex-snapshot
Investigating role stress in frontline bank employees: A cluster based approach
inferred← citeshttps://doi.org/10.1016/j.indmarman.2012.08.007openalex-snapshot
Management control, role expectations and job satisfaction of new product development teams: The moderating effect of participative decision-making
inferred← citeshttps://doi.org/10.1016/j.indmarman.2015.11.001openalex-snapshot
Boundary spanning and customer service styles in business solutions implementation
inferred← citeshttps://doi.org/10.1016/j.jbusres.2011.05.005openalex-snapshot
The differing effects of technology on inside vs. outside sales forces to facilitate enhanced customer orientation and interfunctional coordination
inferred← citeshttps://doi.org/10.1016/j.jbusres.2015.12.006openalex-snapshot
Comparing reflective and formative measures: New insights from relevant simulations
inferred← citeshttps://doi.org/10.1016/j.jbusres.2016.05.018openalex-snapshot
The boundary spanning of managers within service networks
inferred← citeshttps://doi.org/10.1016/j.sbspro.2015.01.1212openalex-snapshot
Measuring the Impact of Learning Organization on Job Satisfaction and Individual Performance in Greek Advertising Sector
inferred← citeshttps://doi.org/10.1016/j.ssaho.2025.101596openalex-snapshot
Compulsory citizenship behavior and knowledge sharing in higher education: a moderated mediation model
inferred← citeshttps://doi.org/10.1017/jmo.2023.51openalex-snapshot
How and when employees’ boundary-spanning behavior improves their creative performance: A moderated mediation model
inferred← citeshttps://doi.org/10.1080/02642069.2014.886195openalex-snapshot
Salesperson's listening in buyer–seller service relationships
inferred← citeshttps://doi.org/10.1080/02642069.2018.1548613openalex-snapshot
Effective coping strategies for stressed frontline employees in service occupations: outcomes and drivers
inferred← citeshttps://doi.org/10.1080/08853134.2014.958157openalex-snapshot
Leadership style, salesperson's work effort and job performance: the influence of power distance
inferred← citeshttps://doi.org/10.1080/08853134.2021.2017295openalex-snapshot
Toward a shared leadership environment: insights into retail salespeople’s work environment
inferred← citeshttps://doi.org/10.1080/09585192.2018.1494027openalex-snapshot
Role overload, knowledge acquisition and job satisfaction: An ambidexterity perspective on boundary-spanning activities of IT employees
inferred← citeshttps://doi.org/10.1080/0960085x.2024.2305802openalex-snapshot
Adversarial knowledge-sharing in a coopetitive environment: a darknet hacker context
inferred← citeshttps://doi.org/10.1108/cdi-04-2024-0157openalex-snapshot
Navigating uncertainty: managing up as a solution to role ambiguity with positive effects on work engagement
inferred← citeshttps://doi.org/10.1108/ebr-08-2024-0239openalex-snapshot
Framing predictors of salespeople’s performance in B2B sales: a toolkit and guide for scholars and practitioners
inferred← citeshttps://doi.org/10.1108/ejm-02-2013-0072openalex-snapshot
Store managers – the seismographs in shopping centres
inferred← citeshttps://doi.org/10.1108/er-11-2015-0213openalex-snapshot
Service employee adaptiveness
inferred← citeshttps://doi.org/10.1108/ijchm-09-2013-0421openalex-snapshot
The influence of self-esteem and role stress on job performance in hotel businesses
inferred← citeshttps://doi.org/10.1108/mip-02-2014-0024openalex-snapshot
Linking internal marketing with customer outcomes
inferred← citeshttps://doi.org/10.11606/d.22.2017.tde-31032017-144405openalex-snapshot
Satisfação no trabalho de profissionais bancários em agências de uma instituição financeira de economia mista
inferred← citeshttps://doi.org/10.18002/10612/5819openalex-snapshot
Impacto de los factores organizacionales, ambientales y comportamentales en la productividad: estudio de un caso en una institución bancaria = Impact of organizational factors, environmental and behavioural on productivity: case study in a banking institution
inferred← citeshttps://doi.org/10.18037/ausbd.579231openalex-snapshot
Otel Çalışanlarının Stres ve Bireysel Performans İlişkisinin İncelenmesi
inferred← citeshttps://doi.org/10.22190/fueo1803231oopenalex-snapshot
SALES LEADERSHIP AND SALESPEOPLE’S PERFORMANCE IN KOGI STATE: AN INVESTIGATION OF HERBAL MIXTURE MARKETING MANAGERS
inferred← citeshttps://doi.org/10.2478/tjeb-2019-0002openalex-snapshot
The Influence of Leadership Style on Teachers' Job Motivation and Satisfaction in the Druze Sector of Israel
inferred← citeshttps://doi.org/10.25159/2520-5293/475openalex-snapshot
Job Demands and Resources as Antecedents of Work Engagement: A Diagnostic Survey of Nursing Practitioners
inferred← citeshttps://doi.org/10.25959/23238935openalex-snapshot
Unpacking brand management superiority : examining the interplay among brand orientation and market-linking and controlling mechanisms
inferred← citeshttps://doi.org/10.32780/ktidoi.2017.42.2.115openalex-snapshot
A Study of Information Control of Frontline Manager impact on Frontline Employee’s Role Perceptions and Service Performance in Hotel Food & Beverage Division
inferred← citeshttps://doi.org/10.3390/bs13020146openalex-snapshot
Leader Boundary-Spanning Behavior and Employee Voice Behavior: The Job Demands–Resources Perspective
inferred← citeshttps://doi.org/10.3390/ijerph17113972openalex-snapshot
How Managers’ Job Crafting Reduces Turnover Intention: The Mediating Roles of Role Ambiguity and Emotional Exhaustion
inferred← citeshttps://doi.org/10.3390/info11060334openalex-snapshot
Precursors of Role-Based Access Control Design in KMS: A Conceptual Framework
inferred← citeshttps://doi.org/10.3390/su12072589openalex-snapshot
Sales Control Systems and Salesperson Commitment: The Moderating Role of Behavior Uncertainty
inferred← citeshttps://doi.org/10.3390/su132011528openalex-snapshot
Why Can’t I Work in a Green Way? Research on the Influencing Mechanism of Employees’ Labor Intentions
inferred← citeshttps://doi.org/10.3390/su151511946openalex-snapshot
Employee Performance Implications of CSR for Organizational Resilience in the Banking Industry: The Mediation Role of Psychological Empowerment
inferred← citeshttps://doi.org/10.34190/eckm.23.1.748openalex-snapshot
Lifelong Learning Through Knowledge-sharing and Digital Collaboration
inferred← citeshttps://doi.org/10.4018/979-8-2600-1885-9.ch006openalex-snapshot
Job Satisfaction Levels of the English Language Instructors
inferred← citeshttps://doi.org/10.4018/ijpada.20210101.oa6openalex-snapshot
Performance Information Artifacts
inferred← citeshttps://doi.org/10.47604/ijodl.283openalex-snapshot
The influence of self-esteem and role stress on job performance of technical college employees
inferred← citeshttps://doi.org/10.5590/ijamt.2017.16.1.06openalex-snapshot
A Case Study Exploration of Strategies to Improve First-Line Supervisor Problem-Solving Abilities in the Retail Supermarket Industry
inferred← citeshttps://doi.org/10.5752/p.1984-6606.2017v17n47p65openalex-snapshot
SATISFAÇÃO NO TRABALHO DOS BANCÁRIOS E SEUS FATORES DETERMINANTES – UMA REVISÃO INTEGRATIVA
inferred← citeshttps://doi.org/10.5859/kais.2013.22.2.51openalex-snapshot
An Empirical Study on the Relationship between Role Stress and Personal Creativity: The Mediating Roles of Creative Self-Efficacy and Personal Initiative
Editorial review for independent work. ICSAC — the Institute for Complexity Science and Advanced Computing — runs a structured editorial panel for researchers publishing outside journals, and publishes on CiteStamp rails. Submission is free and goes through ORCID: icsacinstitute.org/submit.