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Through the looking glass: A decade of Red Cross crisis response and situational crisis communication theory
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/1097-4679(200011)56:11<1427::aid-jclp5>3.0.co;2-7openalex-snapshot
The long road back
inferredcites →https://doi.org/10.1016/j.pubrev.2004.04.002openalex-snapshot
Nonprofit organizations’ use of the World Wide Web: are they sufficiently fulfilling organizational goals?
inferredcites →https://doi.org/10.1016/j.pubrev.2006.11.021openalex-snapshot
The link between strong public relationships and donor support
inferredcites →https://doi.org/10.1057/palgrave.crr.1550049openalex-snapshot
Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
inferredcites →https://doi.org/10.1081/e-epap2openalex-snapshot
Encyclopedia of Public Administration and Public Policy
inferredcites →https://doi.org/10.1108/13632540510621623openalex-snapshot
Decomposing organisational reputation: The effects of organisation–public relationship outcomes on cognitive representations of organisations and evaluations of organisational performance
inferredcites →https://doi.org/10.1177/0021943604265607openalex-snapshot
Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory
inferredcites →https://doi.org/10.1177/0899764004263522openalex-snapshot
Being “Business-Like” in a Nonprofit Organization: A Grounded and Inductive Typology
inferredcites →https://doi.org/10.1300/j057v12n03_13openalex-snapshot
The Protective Powers of Crisis Response Strategies
inferredcites →https://doi.org/10.5860/choice.33-1337openalex-snapshot
Accounts, excuses, and apologies: a theory of image restoration strategies
inferredcites →https://doi.org/10.5860/choice.34-1635openalex-snapshot
Crisis communications: a casebook approach
inferredcites →https://doi.org/10.5860/choice.40-4288openalex-snapshot
On being nonprofit: a conceptual and policy primer
inferredcites →https://doi.org/10.5860/choice.41-1310openalex-snapshot
Encyclopedia of public administration and public policy
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.4762386openalex-extracted
Applying Paracrisis Communication & Situational Crisis Communication Theory to the Pga's 2022 Response Strategies to Liv Golf
inferred← citeshttps://doi.org/10.1002/nvsm.1502openalex-snapshot
Weathering the storm: best practices for nonprofits in crisis
inferred← citeshttps://doi.org/10.1002/rhc3.70026openalex-snapshot
Restoring Public Trust After a Data Breach Crisis: Reputational Response Strategies for Government, For‐Profit, and Nonprofit Organizations
inferred← citeshttps://doi.org/10.1007/978-3-531-18808-9_19openalex-snapshot
Die internationale Öffentlichkeitsarbeit von NGOs im 21. Jahrhundert
inferred← citeshttps://doi.org/10.1007/978-3-531-92028-3_19openalex-snapshot
Krisenkommunikation deutscher Verbände
inferred← citeshttps://doi.org/10.1007/s10584-025-03998-1openalex-snapshot
Paying attention and paying the costs: wildfires in the American West
inferred← citeshttps://doi.org/10.1007/s11266-018-00046-8openalex-snapshot
Explaining Trust in Canadian Charities: The Influence of Public Perceptions of Accountability, Transparency, Familiarity and Institutional Trust
inferred← citeshttps://doi.org/10.1007/s12208-021-00319-xopenalex-snapshot
Crisis mapping in the “senses” arena narratives
inferred← citeshttps://doi.org/10.1007/s13753-026-00693-2openalex-snapshot
Reconfiguring Responsibility: An Empirical Analysis of Crisis Discourse and Situational Crisis Communication on Douyin
inferred← citeshttps://doi.org/10.1016/j.annals.2019.102804openalex-snapshot
The effect of different crisis communication channels
inferred← citeshttps://doi.org/10.1016/j.chb.2014.02.039openalex-snapshot
Situational crisis communication and interactivity: Usage and effectiveness of Facebook for crisis management by Fortune 500 companies
inferred← citeshttps://doi.org/10.1016/j.pubrev.2015.10.002openalex-snapshot
The double-edged crisis: Invisible Children’s social media response to the Kony 2012 campaign
inferred← citeshttps://doi.org/10.1016/j.pubrev.2017.02.015openalex-snapshot
A knockout to the NFL’s reputation?: A case study of the NFL’s crisis communications strategies in response to the Ray Rice scandal
inferred← citeshttps://doi.org/10.1016/j.pubrev.2019.04.008openalex-snapshot
Underlying processes of SCCT: Mediating roles of preventability, blame, and trust
inferred← citeshttps://doi.org/10.1016/j.pubrev.2021.102086openalex-snapshot
Together in crisis: A comparison of organizational and faith-holders’ crisis communication
inferred← citeshttps://doi.org/10.1016/j.pubrev.2022.102182openalex-snapshot
Deny or bolster? A comparative study of crisis communication strategies between Trump and Cuomo in COVID-19
inferred← citeshttps://doi.org/10.1080/00909882.2021.1934514openalex-snapshot
Decisions to react after mass shootings: exploring negative affect, relational trust, and public behavioral intentions toward the National Rifle Association
inferred← citeshttps://doi.org/10.1080/00909882.2023.2177121openalex-snapshot
Emotion as a predictor of crisis communicative behaviors: examining information seeking and sharing during Hurricane Florence*
inferred← citeshttps://doi.org/10.1080/02650487.2022.2111830openalex-snapshot
Fostering consumer engagement during an omnipresent victim crisis: understanding the role of values in pandemic-themed advertising
inferred← citeshttps://doi.org/10.1080/10454446.2013.856055openalex-snapshot
Food Recalls and Risk Perception: An Exploratory Case of the XL Foods and the Biggest Food Recall in Canadian History
inferred← citeshttps://doi.org/10.1080/10495142.2022.2133059openalex-snapshot
Nonprofit Organizations’ Dialogic Use of Social Media: Principles and Practice
inferred← citeshttps://doi.org/10.1080/10495142.2024.2347376openalex-snapshot
The State of Crisis Communication in Contemporary Nonprofit Literature
inferred← citeshttps://doi.org/10.1080/10495142.2025.2481463openalex-snapshot
Rebuilding Philanthropy: Social Media’s Impact on Nonprofits After the Pandemic
inferred← citeshttps://doi.org/10.1080/10496491.2017.1408526openalex-snapshot
Brand Personality Usage in Crisis Communication in Facebook
inferred← citeshttps://doi.org/10.1080/1062726x.2013.806869openalex-snapshot
Paralleling the Practice: An Analysis of the Scholarly Literature in Nonprofit Public Relations
inferred← citeshttps://doi.org/10.1080/1062726x.2013.864242openalex-snapshot
Communicating on Behalf of Global Civil Society: Management and Coordination of Public Relations in International Nongovernmental Organizations
inferred← citeshttps://doi.org/10.1080/1062726x.2016.1261703openalex-snapshot
Why practitioners do (not) apply crisis communication theory in practice
inferred← citeshttps://doi.org/10.1080/1062726x.2017.1405812openalex-snapshot
Elaborating the halo effect of SCCT: how and why performance history affects crisis responsibility and organizational reputation
inferred← citeshttps://doi.org/10.1080/1062726x.2022.2164004openalex-snapshot
The Concentric Firestorm: A Qualitative Study of Black Lives Matter Activism and the COVID-19 Pandemic
inferred← citeshttps://doi.org/10.1080/1062726x.2023.2166940openalex-snapshot
Investigating Stakeholders’ Reactions to Crises in the Nonprofit Sector Through the Lens of Social Identity Theory
inferred← citeshttps://doi.org/10.1080/15377857.2015.1039745openalex-snapshot
Deny and Attack or Concede and Correct? Image Repair and the Politically Scandalized
inferred← citeshttps://doi.org/10.1080/15456870.2023.2263122openalex-snapshot
When everyone loses: Exploring the emotional cost of broken trust and nonprofit wrongdoing
inferred← citeshttps://doi.org/10.1080/17475759.2016.1262891openalex-snapshot
A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda
inferred← citeshttps://doi.org/10.1080/17517575.2020.1765023openalex-snapshot
Exploring the social broadcasting crisis communication: insights from the mars recall scandal
inferred← citeshttps://doi.org/10.1080/23311975.2017.1354525openalex-snapshot
Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity
inferred← citeshttps://doi.org/10.1093/acrefore/9780190228613.013.397openalex-snapshot
Crisis Communication
inferred← citeshttps://doi.org/10.1093/ct/qtz002openalex-snapshot
Organizational Crisis Communication: Suboptimal Crisis Response Selection Decisions and Behavioral Economics
inferred← citeshttps://doi.org/10.1108/ccij-08-2023-0117openalex-snapshot
Mediated crises and strategic crisis communication of third sector organizations: a content analysis of crisis reporting in six countries
inferred← citeshttps://doi.org/10.1108/dpm-06-2020-0197openalex-snapshot
Crisis communication planning and nonprofit organizations
inferred← citeshttps://doi.org/10.1108/jcom-03-2013-0015openalex-snapshot
How publics react to crisis communication efforts
inferred← citeshttps://doi.org/10.1108/jcom-08-2016-0067openalex-snapshot
Victims or conspirators? Understanding a hot-issue public’s online reactions to a victim cluster crisis
inferred← citeshttps://doi.org/10.1108/jpbm-12-2018-2146openalex-snapshot
Refuting fake news on social media: nonprofits, crisis response strategies and issue involvement
inferred← citeshttps://doi.org/10.1108/k-07-2018-0383openalex-snapshot
Value co-creation andco-production in the interaction between citizens and public administration
inferred← citeshttps://doi.org/10.1109/tem.2022.3189599openalex-snapshot
Better Angry Than Afraid: The Case of Post Data Breach Emotions on Customer Engagement
inferred← citeshttps://doi.org/10.1111/1468-5973.12562openalex-snapshot
Unpacking the behavioural outcomes of internal crisis communication: Underlining nexus of employee task performance, crisis responsibility and work well‐being to improve organizational reputation
inferred← citeshttps://doi.org/10.1111/disa.12351openalex-snapshot
The Syrian refugee crisis: how local governments and NGOs manage their image via social media
inferred← citeshttps://doi.org/10.1177/08933189221144993openalex-snapshot
Granted Utility, a Proposal for the Rhetoric of Nonprofit Wrongdoing
inferred← citeshttps://doi.org/10.1177/21582440211014516openalex-snapshot
Crisis Communication Preparedness Practices Among U.S. Charitable Organizations: Results From a National Survey
inferred← citeshttps://doi.org/10.1177/2167479513514387openalex-snapshot
“May No Act of Ours Bring Shame”
inferred← citeshttps://doi.org/10.1177/2329488414525454openalex-snapshot
A Study of the Employment of Denial During a Complex and Unstable Crisis Involving Multiple Actors
inferred← citeshttps://doi.org/10.14807/ijmp.v5i2.158openalex-snapshot
Managing Reputation Risk and Situational Crisis in Higher Institutions of Learning
inferred← citeshttps://doi.org/10.17760/d20483526openalex-snapshot
Investigating the use of social media in university crisis and emergency communications
inferred← citeshttps://doi.org/10.17932/iau.iausbd.2021.021/iausbd_v16i1001openalex-snapshot
AFET YÖNETİMİNDE KRİZ İLETİŞİMİ: AFET VE ACİL DURUM YÖNETİM BAŞKANLIĞI (AFAD) TARAFINDAN 2023 KAHRAMANMARAŞ DEPREMLERİNDE YAYINLANAN BASIN BÜLTENLERİNİN ANALİZİ
inferred← citeshttps://doi.org/10.22215/etd/2011-06942openalex-snapshot
The wonderful, the worthy and the weak : non-profit disaster relief discourse of the American Red Cross in Hurricane Katrina and the Haiti earthquake
inferred← citeshttps://doi.org/10.22215/etd/2022-15389openalex-snapshot
An Examination of Social Capital and Communications in Municipal Emergency Management
inferred← citeshttps://doi.org/10.30707/etd2021.20210719070603180592.50openalex-snapshot
Turning The Page: Using Foucauldian Rhetorical Criticism To Evaluate Literacy Center Communication
inferred← citeshttps://doi.org/10.31235/osf.io/kbcr4openalex-snapshot
Malaysian Media Coverage of Palestinian Presidents’ Image during Crises 1996-2016
inferred← citeshttps://doi.org/10.32920/25412836openalex-snapshot
Facebook and Cambridge Analytica: Using Situational Crisis Communication Theory To Analyze Communication Practices on YouTube
inferred← citeshttps://doi.org/10.32920/25412836.v1openalex-snapshot
Facebook and Cambridge Analytica: Using Situational Crisis Communication Theory To Analyze Communication Practices on YouTube
inferred← citeshttps://doi.org/10.3390/su15043753openalex-snapshot
CSR and Organizational Attractiveness: The Impacts of Crisis and Crisis Response
inferred← citeshttps://doi.org/10.36627/2619-1407-2020-4-4-250-261openalex-snapshot
Антикризисные коммуникации компании в социальных сетях
inferred← citeshttps://doi.org/10.37099/mtu.dc.etdr/520openalex-snapshot
AMENDING THE CORPORATE CRISIS RENEWAL MODEL: LESSONS FROM OIL AND PALM CRISES IN WEST AFRICA
inferred← citeshttps://doi.org/10.3726/b17931openalex-snapshot
Themes in Issues, Risk and Crisis Communication: A Multi-Dimensional Perspective.
inferred← citeshttps://doi.org/10.4102/jamba.v5i2.88openalex-snapshot
Managing corporate identities of non-profit organisations in the social welfare sector
inferred← citeshttps://doi.org/10.4148/1051-0834.2308openalex-snapshot
Utilizing Extension as a Resource in Disaster Response: Florida Extension’s Communication Efforts During the 2017 Hurricane Season
inferred← citeshttps://doi.org/10.4148/1051-0834.2509openalex-snapshot
Minnesota State Parks and Trails’ use of Facebook to Communicate Health and Safety Information During the COVID-19 Pandemic
inferred← citeshttps://doi.org/10.53487/atasobed.1617612openalex-snapshot
Durumsal Kriz İletişimi Kuramı Bağlamında Patiswiss Sosyal Medya Krizinin Analizi
inferred← citeshttps://doi.org/10.53728/2765-6500.1456openalex-snapshot
The Impact of Crisis Responsibility and Risk Perception on Communication Behavior Intention in SNS
inferred← citeshttps://doi.org/10.5392/jkca.2015.15.12.471openalex-snapshot
A Study on Situational Crisis Communication Strategy according to Type of Crisis in Korea
inferred← citeshttps://doi.org/10.5897/jmcs.9000006openalex-snapshot
An examination of the situational crisis communication theory through the general motors bankruptcy
inferred← citeshttps://doi.org/10.58997/smc.v28i2.59openalex-snapshot
Engendering Relationship Outcomes Through Stakeholder Involvement: A Case Study of a Nonprofit Organization
inferred← citeshttps://doi.org/10.7912/c2/627openalex-snapshot
A Multi-Stakeholder Perspective on Social Media Use by Nonprofit Organizations: Towards a Culture of Dialogue
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