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Perceived power imbalance and customer dissatisfaction

https://doi.org/10.1080/02642060802298384
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/bs.3830020303openalex-snapshot
The concept of power
inferredcites →https://doi.org/10.1002/hrm.3930170204openalex-snapshot
Improving work reformance through appraisal
inferredcites →https://doi.org/10.1007/978-1-349-04113-8_1openalex-snapshot
Power and Communication
inferredcites →https://doi.org/10.1007/978-1-4613-2967-1_6openalex-snapshot
Density, Perceived Choice, and Response to Controllable and Uncontrollable Outcomes
inferredcites →https://doi.org/10.1007/978-3-031-88048-3_9openalex-snapshot
Modeling Choice Among Assortments
inferredcites →https://doi.org/10.1016/0022-1031(73)90011-5openalex-snapshot
Effects of cooperation and competition on responsibility attribution after success and failure
inferredcites →https://doi.org/10.1016/0022-1031(76)90035-4openalex-snapshot
Density, perceived choice, and response to controllable and uncontrollable outcomes
inferredcites →https://doi.org/10.1016/0022-4359(93)90016-copenalex-snapshot
A typology of retail failures and recoveries
inferredcites →https://doi.org/10.1016/0167-4870(93)90016-eopenalex-snapshot
Differentiation as a basis for explaining customer satisfaction across industries
inferredcites →https://doi.org/10.1016/b978-0-12-558701-3.50012-0openalex-snapshot
AFFECT AS AMPLIFICATION: SOME MODIFICATIONS IN THEORY
inferredcites →https://doi.org/10.1016/s0022-4359(97)90024-5openalex-snapshot
Customer voluntary performance: Customers as partners in service delivery
inferredcites →https://doi.org/10.1016/s0166-4115(08)61926-3openalex-snapshot
Chapter 22 Control Theory Applied to Stress Management
inferredcites →https://doi.org/10.1023/a:1011302418327openalex-snapshot
Social Status and the Academic Achievement Gap: A Social Dominance Perspective
inferredcites →https://doi.org/10.1037//0022-3514.37.4.608openalex-snapshot
Information, choice, and reactions to stress: A field experiment in a blood bank with laboratory analogue.
inferredcites →https://doi.org/10.1037//0022-3514.51.3.564openalex-snapshot
Life events and substance use among adolescents: Mediating effects of perceived loss of control and meaninglessness in life.
inferredcites →https://doi.org/10.1037//0022-3514.54.1.149openalex-snapshot
Self-efficacy and perceived control: Cognitive mediators of pain tolerance.
inferredcites →https://doi.org/10.1037/0022-3514.35.3.175openalex-snapshot
Crowding and cognitive control.
inferredcites →https://doi.org/10.1037/0022-3514.40.1.31openalex-snapshot
Role of disconfirmed expectancies in the instigation of attributional processing.
inferredcites →https://doi.org/10.1037/0022-3514.40.4.650openalex-snapshot
When people ask "why" questions, and the heuristics of attributional search.
inferredcites →https://doi.org/10.1037/0022-3514.67.2.264openalex-snapshot
Prophecies of power: Motivational implications of social power for behavioral confirmation.
inferredcites →https://doi.org/10.1037/0022-3514.83.4.896openalex-snapshot
Sensitivity to status-based rejection: Implications for African American students' college experience.
inferredcites →https://doi.org/10.1037/0033-2909.110.1.67openalex-snapshot
Asymmetrical effects of positive and negative events: The mobilization-minimization hypothesis.
inferredcites →https://doi.org/10.1037/0033-2909.88.1.82openalex-snapshot
Aftereffects of stress on human performance and social behavior: A review of research and theory.
inferredcites →https://doi.org/10.1037/0033-2909.97.1.74openalex-snapshot
"Spontaneous" causal thinking.
inferredcites →https://doi.org/10.1037/h0034845openalex-snapshot
Personal control over aversive stimuli and its relationship to stress.
inferredcites →https://doi.org/10.1037/h0061470openalex-snapshot
The critical incident technique.
inferredcites →https://doi.org/10.1080/10696679.2001.11501903openalex-snapshot
Attributions and Outcomes of the Service Recovery Process
inferredcites →https://doi.org/10.1080/14792779108401856openalex-snapshot
Positive-Negative Asymmetry in Evaluations: The Distinction Between Affective and Informational Negativity Effects
inferredcites →https://doi.org/10.1086/208502openalex-snapshot
Consumer Responses to Dissatisfaction in Loose Monopolies
inferredcites →https://doi.org/10.1086/208516openalex-snapshot
Mood States and Consumer Behavior: A Critical Review
inferredcites →https://doi.org/10.1086/208674openalex-snapshot
Content Analysis in Consumer Research
inferredcites →https://doi.org/10.1086/209135openalex-snapshot
Recent Attribution Research in Consumer Behavior: A Review and New Directions
inferredcites →https://doi.org/10.1086/225708openalex-snapshot
Instrumental and Infra-Resources: The Bases of Power
inferredcites →https://doi.org/10.1086/259630openalex-snapshot
Information and Consumer Behavior
inferredcites →https://doi.org/10.1086/374693openalex-snapshot
The Positivity Effect in Perceptions of Services: Seen One, Seen Them All?: Table 1
inferredcites →https://doi.org/10.1086/466756openalex-snapshot
Free Competition and the Optimal Amount of Fraud
inferredcites →https://doi.org/10.1097/00006199-199501000-00017openalex-snapshot
Transforming Qualitative Data
inferredcites →https://doi.org/10.1108/08876040310474792openalex-snapshot
Professional service relationships: a multi‐context study of factors impacting satisfaction, re‐patronization, and recommendations
inferredcites →https://doi.org/10.1108/08876049510100290openalex-snapshot
(Dis)satisfaction with public services: the case of public transportation
inferredcites →https://doi.org/10.1108/08876049810235432openalex-snapshot
The impact of outcome, competency and affect on service referral
inferredcites →https://doi.org/10.1108/09564230310465985openalex-snapshot
The effect of service guarantees on service recovery
inferredcites →https://doi.org/10.1108/09564230710732911openalex-snapshot
Exploring consumer experience of social power during service consumption
inferredcites →https://doi.org/10.1108/09564239710166272openalex-snapshot
Emotions in service satisfaction
inferredcites →https://doi.org/10.1111/0022-4537.00104openalex-snapshot
The Paradoxical Misuse of Power by Those Who See Themselves as Powerless: How Does It Happen?
inferredcites →https://doi.org/10.1177/0002764293036003004openalex-snapshot
Communication in Abusive Relationships
inferredcites →https://doi.org/10.1177/002224297704100219openalex-snapshot
Breaking Free from Product Marketing
inferredcites →https://doi.org/10.1177/002224298304700303openalex-snapshot
Classifying Services to Gain Strategic Marketing Insights
inferredcites →https://doi.org/10.1177/0092070399272005openalex-snapshot
The Role of Emotions in Marketing
inferredcites →https://doi.org/10.1177/01461672002610002openalex-snapshot
Motivated Impressions of a Powerholder: Accuracy Under Task Dependency and Misperception Under Evaluation Dependency
inferredcites →https://doi.org/10.1177/0146167296222001openalex-snapshot
Controlling Self and Others: A Theory of Anxiety, Mental Control, and Social Control
inferredcites →https://doi.org/10.1177/01461672982412007openalex-snapshot
License or Obligation to Smile: The Effect of Power and Sex on Amount and Type of Smiling
inferredcites →https://doi.org/10.1177/014920639301900104openalex-snapshot
Self-Appraisal and Attributions: A Test of a Model
inferredcites →https://doi.org/10.1177/1094670502238917openalex-snapshot
Organizational Responses to Customer Complaints: What Works and What Doesn’t
inferredcites →https://doi.org/10.1177/1094670503254288openalex-snapshot
Service Failure in Online Retailing
inferredcites →https://doi.org/10.1287/mksc.9.3.189openalex-snapshot
The Economics of Product Variety: A Survey
inferredcites →https://doi.org/10.1509/jmkg.2005.69.4.26openalex-snapshot
Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context
inferredcites →https://doi.org/10.1509/jmkg.66.4.7.18515openalex-snapshot
Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?
inferredcites →https://doi.org/10.1509/jmkg.67.1.14.18592openalex-snapshot
Psychological Implications of Customer Participation in Co-Production
inferredcites →https://doi.org/10.1509/jmkg.68.3.78.34764openalex-snapshot
Gaining Compliance and Losing Weight: The Role of the Service Provider in Health Care Services
inferredcites →https://doi.org/10.2307/1251142openalex-snapshot
Service Positioning through Structural Change
inferredcites →https://doi.org/10.2307/1251871openalex-snapshot
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
inferredcites →https://doi.org/10.2307/1251898openalex-snapshot
The American Customer Satisfaction Index: Nature, Purpose, and Findings
inferredcites →https://doi.org/10.2307/1251973openalex-snapshot
Commercial Friendships: Service Provider-Client Relationships in Context
inferredcites →https://doi.org/10.2307/1252042openalex-snapshot
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
inferredcites →https://doi.org/10.2307/1252074openalex-snapshot
Customer Switching Behavior in Service Industries: An Exploratory Study
inferredcites →https://doi.org/10.2307/1252129openalex-snapshot
A National Customer Satisfaction Barometer: The Swedish Experience
inferredcites →https://doi.org/10.2307/1252161openalex-snapshot
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
inferredcites →https://doi.org/10.2307/1252174openalex-snapshot
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
inferredcites →https://doi.org/10.2307/1252310openalex-snapshot
Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
inferredcites →https://doi.org/10.2307/2089716openalex-snapshot
Power-Dependence Relations
inferredcites →https://doi.org/10.2307/2091154openalex-snapshot
Exchange and Power in Social Life.
inferredcites →https://doi.org/10.2307/2393738openalex-snapshot
When Trust Matters: The Moderating Effect of Outcome Favorability
inferredcites →https://doi.org/10.2307/2695865openalex-snapshot
Judging Others' Emotions as a Function of the Others' Status
inferredcites →https://doi.org/10.2466/pr0.1971.28.1.67openalex-snapshot
Perception of Choice and Locus of Control
inferredcites →https://doi.org/10.4135/9781412952651.n55openalex-snapshot
Critical Incident Technique
inferredcites →https://doi.org/10.4135/9781483318332.n328openalex-snapshot
Social Science Education
inferredcites →https://doi.org/10.4135/9781483325873openalex-snapshot
Managing Interpersonal Conflict
inferredcites →https://doi.org/10.4324/9780203792643openalex-snapshot
Exchange and Power in Social Life

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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The Implications of Generic Response in Online Customer Service Operations
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inferred← citeshttps://doi.org/10.1108/09564230710732911openalex-snapshot
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inferred← citeshttps://doi.org/10.1108/josm-01-2019-0013openalex-snapshot
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Power Distance Belief Affects Coupon Use
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Consumer-Level Perceived Access to Health Services and Its Effects on Vulnerability and Health Outcomes
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Combined Effects of Telco and Manufacturers’ Quality on Customer Satisfaction: Smart Phone Market in Korea
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Experience Of Control And Student Satisfaction With Higher Education Services
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Engaging Stakeholders of Crowdsourced Work
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Interrelationship between Perceived Instructor Power, Student Dissatisfaction, and Complaint Behaviors in the Context of Higher Education
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Propensão do Cliente à Proposição de Ações Judiciais: Proposição e Teste de Modelo Preditivo para o Setor de Energia Elétrica
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Customer relationship satisfaction and revenge behaviors: Examining the effects of power
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