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Challenges for going downstream

https://doi.org/10.1080/13675560500407358
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1016/0272-6963(93)90002-7openalex-snapshot
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The field service function in the electronics industry: Providing a link between customers and production/marketing
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The Transformation Imperative: Achieving Market Dominance Through Radical Change
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The service concept: the missing link in service design research?
inferredcites →https://doi.org/10.1016/s0272-6963(02)00037-2openalex-snapshot
Demand chain management in manufacturing and services: web‐based integration, drivers and performance
inferredcites →https://doi.org/10.1080/13675560412331298446openalex-snapshot
Increasing operational efficiency through improved customer service: process maintenance case
inferredcites →https://doi.org/10.1108/01443570210414329openalex-snapshot
Case research in operations management
inferredcites →https://doi.org/10.1108/01443579810217666openalex-snapshot
Operations management in the USA
inferredcites →https://doi.org/10.1108/02686900310455137openalex-snapshot
Supply chain evaluation in the service industry: a framework development compared to manufacturing
inferredcites →https://doi.org/10.1108/08858620110364873openalex-snapshot
Product services: from a service supporting the product to a service supporting the client
inferredcites →https://doi.org/10.1108/08858629810226636openalex-snapshot
Customer service in business‐to‐business markets: an agenda for research
inferredcites →https://doi.org/10.1108/08858629810226645openalex-snapshot
Marketing services: the case of a missing product
inferredcites →https://doi.org/10.1108/08858629810226654openalex-snapshot
Creating competitive advantage in industrial services
inferredcites →https://doi.org/10.1108/09564230010355368openalex-snapshot
Service‐driven global supply chains
inferredcites →https://doi.org/10.1108/09564230310474138openalex-snapshot
Managing the transition from products to services
inferredcites →https://doi.org/10.1108/09564239610129940openalex-snapshot
Strategies for globalizing service operations
inferredcites →https://doi.org/10.1108/09574099910805950openalex-snapshot
Using Value Reengineering to Implement Breakthrough Solutions for Customers
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The electronic supply chain
inferredcites →https://doi.org/10.1108/09600030510590282openalex-snapshot
Benefits of IT in supply chain management: an explorative study of progressive companies
inferredcites →https://doi.org/10.1108/09600039810221694openalex-snapshot
Product distribution and service support strategy linkages
inferredcites →https://doi.org/10.1108/09600039910283604openalex-snapshot
Customer support
inferredcites →https://doi.org/10.1108/09604520510585334openalex-snapshot
A manufacturer becoming service provider – challenges and a paradox
inferredcites →https://doi.org/10.1108/13552510310503231openalex-snapshot
Design and development of product support and maintenance concepts for industrial systems
inferredcites →https://doi.org/10.1108/ijqrm.2000.17.7.812.1openalex-snapshot
Designing and Managing the Supply Chain Concepts, Strategies, and Case Studies
inferredcites →https://doi.org/10.1109/emr.2004.25106openalex-snapshot
Deep change - how operational innovation can transform your company
inferredcites →https://doi.org/10.1109/emr.2015.7123235openalex-snapshot
The bullwhip effect in supply chains
inferredcites →https://doi.org/10.1111/j.0011-7315.2004.02558.xopenalex-snapshot
Service Businesses and Productivity*
inferredcites →https://doi.org/10.1111/j.1540-5915.2002.tb01655.xopenalex-snapshot
e‐Integration in the Supply Chain: Barriers and Performance*
inferredcites →https://doi.org/10.1111/j.1937-5956.1999.tb00312.xopenalex-snapshot
HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?
inferredcites →https://doi.org/10.1111/j.1937-5956.2000.tb00322.xopenalex-snapshot
A SIMULATION GAME FOR TEACHING SERVICE‐ORIENTED SUPPLY CHAIN MANAGEMENT: DOES INFORMATION SHARING HELP MANAGERS WITH SERVICE CAPACITY DECISIONS?
inferredcites →https://doi.org/10.1111/j.1937-5956.2003.tb00498.xopenalex-snapshot
INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA
inferredcites →https://doi.org/10.1111/j.1937-5956.2003.tb00501.xopenalex-snapshot
AMPLIFICATION IN SERVICE SUPPLY CHAINS: AN EXPLORATORY CASE STUDY FROM THE TELECOM INDUSTRY
inferredcites →https://doi.org/10.1300/j033v06n02_02openalex-snapshot
Towards an Improved Understanding of Industrial Services: Quality Dimensions and Their Impact on Buyer-Seller Relationships

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Forecasting Spare Part Demand with Installed Base Information: A Review
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Dynamic Learning Networks
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Learning dynamics within the solutions network
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Servitization as Innovation in Manufacturing—A Review of the Literature
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Service-Oriented Performers
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Introduction
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Product Centric Organization of After-Sales Supply Chain Planning and Control
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Business Process Management Systems – Enabling Continuous Improvement in Industrial Services
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Hybrid Positioning Mode of VOP and OPP in Demand-Supply Chains
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Industrial Service Networks — Spezifika und Überblick über den Stand der Forschung
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Servitization and networking: large-scale survey findings on product-related services
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Reversed servitization paths: a case analysis of two manufacturers
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Product-service systems evolution in the era of Industry 4.0
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Spare part demand forecasting for consumer goods using installed base information
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Forecasting spare part demand with installed base information: A review
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After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?
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On spare parts demand and the installed base concept: A theoretical approach
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Critical meta-analysis of servitization research: Constructing a model-narrative to reveal paradigmatic assumptions
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Internet of things technologies, digital servitization and business model innovation in BtoB manufacturing firms
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Demand management strategies role in sustainability of service industry and impacts performance of company: Using SEM approach
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Servitization and sustainability actions. Evidence from European manufacturing companies
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Implementation of Circular Economy principles in PSS operations
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Striving for network power: The perspective of solution integrators and suppliers
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Importance of industrial services and service innovations
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Image risks of servitization in collaborative service deliveries
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Reliability analysis and spares provisioning for repairable systems with dependent failure processes and a time-varying installed base
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Towards an operations strategy for product‐centric servitization
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Mapping service processes in manufacturing companies: industrial service blueprinting
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The role of wholesale brands for buyer loyalty: a transaction cost perspective
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Aligning industrial services with strategies and sources of market differentiation
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Managing the transition from products to services
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Comparing provider‐customer constellations of visibility‐based service
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The relevance of service in European manufacturing industries
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Motivations for servitization: the impact of product complexity
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