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Delivering Public Services: Time for a new theory?
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Outgoing claims: the papers this work cites, builds on, or argues with.
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Street-Level Management: A Clientele-Agent Perspective on Implementation
inferred← citeshttps://doi.org/10.1093/ppmgov/gvab005openalex-snapshot
A Conceptual Model for Individual Coping with Value Conflicts
inferred← citeshttps://doi.org/10.1108/01425451111091636openalex-snapshot
Diversity management meets downsizing: the case of a government department
inferred← citeshttps://doi.org/10.1108/02634501211226276openalex-snapshot
The impact of internal and external market orientation on performance in local public organisations
inferred← citeshttps://doi.org/10.1108/17506161111173586openalex-snapshot
E‐procurement implementation: a case of Malaysia government
inferred← citeshttps://doi.org/10.1108/ejmbe-02-2018-0027openalex-snapshot
Public sector motivational practices and their effect on job satisfaction: country differences
inferred← citeshttps://doi.org/10.1108/ijlps-03-2014-0002openalex-snapshot
The evolution of public services from co-production to co-creation and beyond
inferred← citeshttps://doi.org/10.1108/ijpsm-04-2013-0054openalex-snapshot
Mapping public value processes
inferred← citeshttps://doi.org/10.1108/ijpsm-04-2015-0073openalex-snapshot
Learning to co-produce? The perspective of public service professionals
inferred← citeshttps://doi.org/10.1108/ijpsm-06-2017-0174openalex-snapshot
Public management: 30 years on
inferred← citeshttps://doi.org/10.1108/ijpsm-08-2015-0154openalex-snapshot
Interactions fostering trust and contract combinations in local public services provision
inferred← citeshttps://doi.org/10.1108/ijqss-12-2012-0024openalex-snapshot
POLQUAL – measuring service quality in police traffic services
inferred← citeshttps://doi.org/10.1108/ijshe-07-2020-0275openalex-snapshot
Sustainable strategic planning in Italian higher education institutions: a content analysis
inferred← citeshttps://doi.org/10.1108/jepp-09-2023-0089openalex-snapshot
New Public Governance as a new wave of the public policy: theoretical approach and conceptualization of the trend
inferred← citeshttps://doi.org/10.1108/jhom-04-2012-0072openalex-snapshot
User involvement in service integration and carers' views of co-locating children's services
inferred← citeshttps://doi.org/10.1108/jopp-14-04-2014-b003openalex-snapshot
Exploring legitimacy in major public procurement projects
inferred← citeshttps://doi.org/10.1108/josm-04-2016-0092openalex-snapshot
When public services fail: a research agenda on public service failure
inferred← citeshttps://doi.org/10.1108/jwl-01-2018-0027openalex-snapshot
The “organizing” paradigm in public administration: learning by focusing on customer orientation
inferred← citeshttps://doi.org/10.1108/k-07-2018-0383openalex-snapshot
Value co-creation andco-production in the interaction between citizens and public administration
inferred← citeshttps://doi.org/10.1108/pap-03-2020-0013openalex-snapshot
Institutionalising federalism in Nepal: operationalising obstacles, procrastinated progress
inferred← citeshttps://doi.org/10.1108/s2051-663020140000003014openalex-snapshot
Public Value Theory in the Context of Public Sector Modernization
inferred← citeshttps://doi.org/10.1108/sampj-03-2024-0317openalex-snapshot
Exploring the role of digital platforms in promoting value co-creation: evidence from the Italian municipal solid waste management system
inferred← citeshttps://doi.org/10.1108/scm-03-2019-0111openalex-snapshot
Designing digital public service supply chains: four country-based cases in criminal justice
inferred← citeshttps://doi.org/10.1108/tg-09-2019-0088openalex-snapshot
Social media in aid of post disaster management
inferred← citeshttps://doi.org/10.1108/tqm-02-2019-0040openalex-snapshot
Engaging citizens in collective co-production
inferred← citeshttps://doi.org/10.1111/1467-8454.12283openalex-snapshot
Valuing intangible outcomes from the Cooperative Research Centres‐Projects program
inferred← citeshttps://doi.org/10.1111/1467-8551.12010openalex-snapshot
It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives
inferred← citeshttps://doi.org/10.1111/1478-9302.12034openalex-snapshot
Raising the Bar: Core Executive Studies, Public Value and a Changing World
inferred← citeshttps://doi.org/10.1111/apce.12230openalex-snapshot
IS A SOCIAL EMPOWERMENT OF PPP FOR INFRASTRUCTURE DELIVERY POSSIBLE? LESSONS FROM SOCIAL IMPACT BONDS
inferred← citeshttps://doi.org/10.1111/bld.12600openalex-snapshot
Hard to reach, or struggling to be heard? Real‐life experience of coproduction with people with learning disabilities
inferred← citeshttps://doi.org/10.1111/capa.12493openalex-snapshot
The digital era and public sector reforms: Transformation or new tools for competing values?
inferred← citeshttps://doi.org/10.1111/faam.12214openalex-snapshot
Twenty‐five years of studying new public management in public administration: Accomplishments and limitations
inferred← citeshttps://doi.org/10.1111/faam.12420openalex-snapshot
Management Control Under Post‐NPM: Replacing Performance Evaluation With Trust‐Based Management
inferred← citeshttps://doi.org/10.1111/faam.70029openalex-snapshot
Navigating Inter‐Municipal Collaboration Challenges: ‘In‐Tensions’ in Shared Service Center and Joint Venture Arrangements
inferred← citeshttps://doi.org/10.1111/ijsw.12713openalex-snapshot
Rationales for service user participation in social care: A regulatory perspective
inferred← citeshttps://doi.org/10.1111/j.1467-9299.2011.02021.xopenalex-snapshot
ENTREPRENEURIAL EXIT RESPONSE TO DISSATISFACTION WITH PUBLIC SERVICES
inferred← citeshttps://doi.org/10.1111/j.1468-0491.2012.01595.xopenalex-snapshot
Situational Contracting: Building Reciprocity between Rights and Obligations
inferred← citeshttps://doi.org/10.1111/j.1468-2427.2012.01183.xopenalex-snapshot
Changing Trends in Regional Economic Development Policy Governance: The Case of Northern O ntario, C anada
inferred← citeshttps://doi.org/10.1111/padm.12680openalex-snapshot
Gaming the system: Responses to dissatisfaction with public services beyond exit and voice
inferred← citeshttps://doi.org/10.1111/padm.70071openalex-snapshot
AI Public Value Creation: Data Encoding, Aggregation, and Algorithmic Computation
inferred← citeshttps://doi.org/10.1111/puar.12925openalex-snapshot
Theory to Practice: Policy Recommendations for Fostering Economic Development through Social Capital
inferred← citeshttps://doi.org/10.1111/spol.70017openalex-snapshot
Digital First? Understanding Citizens' Communication Needs in Digital Public Encounters
inferred← citeshttps://doi.org/10.11144/javeriana.cc25.relfopenalex-snapshot
Revisión estructurada de literatura (REL) sobre factores clave para la participación ciudadana en el control social a la gestión pública
inferred← citeshttps://doi.org/10.1145/3085228.3085305openalex-snapshot
Value creation, ICT, and co-production in public sector
inferred← citeshttps://doi.org/10.1145/3543434.3543456openalex-snapshot
Understanding Citizen Actions in Public Encounters
inferred← citeshttps://doi.org/10.1145/3560107.3560312openalex-snapshot
Exploring Citizens’ Channel Behavior in Benefit Application
inferred← citeshttps://doi.org/10.1177/0020852314566008openalex-snapshot
Public services management and co-production in multi-level governance settings
inferred← citeshttps://doi.org/10.1177/0020852314566010openalex-snapshot
The impact of co-production on frontline accountability: the case of the conciliation service
inferred← citeshttps://doi.org/10.1177/0020852315576704openalex-snapshot
Civil servants’ perspectives on the role of citizens in public service delivery in Uganda
inferred← citeshttps://doi.org/10.1177/0020872816660602openalex-snapshot
Street-level bureaucrats as strategy shapers in social and health service delivery: Empirical evidence from six countries
inferred← citeshttps://doi.org/10.1177/0095399718760582openalex-snapshot
A Focal Organization Perspective Toward Interorganizational Collaboration: The Case of the HIV/AIDS Epidemic in India
inferred← citeshttps://doi.org/10.1177/0144739420968862openalex-snapshot
Building student engagement through co-production and curriculum co-design in public administration programmes
inferred← citeshttps://doi.org/10.1177/0160323x261423240openalex-snapshot
Evaluating South Texas Local Government Responses and Managerial Roles During the COVID-19 Pandemic
inferred← citeshttps://doi.org/10.1177/0275074012460118openalex-snapshot
Book Review: Citizen, Customer, Partner: Engaging the Public in Public Management
inferred← citeshttps://doi.org/10.1177/0275074019840759openalex-snapshot
Public Professionals’ Engagement in Coproduction: The Impact of the Work Environment on Elderly Care Managers’ Perceptions on Collaboration With Client Councils
inferred← citeshttps://doi.org/10.1177/02750740261469533openalex-snapshot
Transnational Nonprofit Action: Diaspora Giving, Collective and Social Remittances, and the Provision of Public Goods and Services
inferred← citeshttps://doi.org/10.1177/02750740261469544openalex-snapshot
Tensions Between Client Satisfaction and Employee Motivation in Public Organizations, and Their Reconciliation Through Leadership
inferred← citeshttps://doi.org/10.1177/0743915618818566openalex-snapshot
The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers
inferred← citeshttps://doi.org/10.1177/09520767231189016openalex-snapshot
Facing NPG implementation problems in municipal organizations: The wickedness of combined value systems
inferred← citeshttps://doi.org/10.1177/0969776415621962openalex-snapshot
Co-producing the cities of tomorrow: Fostering collaborative action to tackle decline in Europe’s shrinking cities
inferred← citeshttps://doi.org/10.1177/1078087413501637openalex-snapshot
“Hey, Mayors, Leave Them Kids Alone”
inferred← citeshttps://doi.org/10.1177/1477971416628725openalex-snapshot
Entering the era of third generation services: A comparative study of reforms in social and health care services
inferred← citeshttps://doi.org/10.1186/s12913-015-0788-1openalex-snapshot
Understanding staff perspectives of quality in practice in healthcare
inferred← citeshttps://doi.org/10.13037/gr.vol39.e20237667openalex-snapshot
TIPOLOGIAS DE COPRODUÇÃO DO BEM PÚBLICO: estado da arte e agenda de pesquisa
inferred← citeshttps://doi.org/10.13037/gr.vol39n116.7667openalex-snapshot
TIPOLOGIAS DE COPRODUÇÃO DO BEM PÚBLICO: estado da arte e agenda de pesquisa
inferred← citeshttps://doi.org/10.15302/j-laf-1-020037openalex-snapshot
RESEARCH ON THE COMMUNITY CO-PRODUCTION PRACTICES: A CASE STUDY OF LONDON AND CHANGSHA
inferred← citeshttps://doi.org/10.17573/cepar.2022.2.04openalex-snapshot
Improving Budget Transparency to Achieve Effective and Sustainable Governance
inferred← citeshttps://doi.org/10.18261/issn.2464-3076-2018-01-03openalex-snapshot
Myndighetenes forventninger til pårørende som samprodusenter i omsorgstjenester
inferred← citeshttps://doi.org/10.18593/ejjl.30611openalex-snapshot
Notas sobre arquitetura informacional em face dos dez anos de vigência da Lei de Acesso à Informação (LAI) no cenário brasileiro
inferred← citeshttps://doi.org/10.18743/pub.00040313openalex-snapshot
Governing the English NHS : exploring the role and contribution of the Primary Care Trust Chair and Non-Executive Director
inferred← citeshttps://doi.org/10.20473/tijab.v6.i2.2022.33909openalex-snapshot
Community Satisfaction Survey On "Lapak Asik Onsite" Service: BPJS Ketenakerjaan Blitar City
inferred← citeshttps://doi.org/10.2139/ssrn.5081738openalex-snapshot
How Can Museums Use Collaborative Governance in the Creation of Public Accountability?
inferred← citeshttps://doi.org/10.2139/ssrn.5166545openalex-snapshot
Reforming Issues in the Governance of Public Administration of Nepal
inferred← citeshttps://doi.org/10.21427/d74r35openalex-snapshot
Renewing Health Services Management Research: Redrawing the Citizen-Client in Irish Health Care Policy
inferred← citeshttps://doi.org/10.21427/d78j6gopenalex-snapshot
Irish Healthcare; The Evidence on Communicating Policy.
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