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Service, services and products: rethinking operations strategy

https://doi.org/10.1108/01443570910953586
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Outgoing claims: the papers this work cites, builds on, or argues with.

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Value co-production: intellectual origins and implications for practice and research
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Managing customers as human resources in service organizations
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The Institutional Structure of Production
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Reconfiguration of the conceptual landscape: a tribute to the service logic of Richard Normann
inferredcites →https://doi.org/10.1007/s11747-007-0068-7openalex-snapshot
Why “service”?
inferredcites →https://doi.org/10.1007/s11747-007-0069-6openalex-snapshot
Service-dominant logic: continuing the evolution
inferredcites →https://doi.org/10.1016/0019-8501(73)90025-4openalex-snapshot
Systems selling as a strategy on industrial markets
inferredcites →https://doi.org/10.1016/0019-8501(92)90031-nopenalex-snapshot
What presale and postsale services do you need to be competitive
inferredcites →https://doi.org/10.1016/0263-2373(88)90033-3openalex-snapshot
Servitization of business: Adding value by adding services
inferredcites →https://doi.org/10.1016/0956-5221(94)90002-7openalex-snapshot
Modulization of service production and a thesis of convergence between service and manufacturing organizations
inferredcites →https://doi.org/10.1016/j.ecolecon.2004.03.030openalex-snapshot
Institutionalisation of sustainable consumption patterns based on shared use
inferredcites →https://doi.org/10.1016/j.indmarman.2006.05.013openalex-snapshot
Services, products, and the institutional structure of production
inferredcites →https://doi.org/10.1016/j.jom.2007.02.012openalex-snapshot
History of offshoring knowledge services
inferredcites →https://doi.org/10.1016/j.jretai.2006.10.002openalex-snapshot
Competing through service: Insights from service-dominant logic
inferredcites →https://doi.org/10.1016/j.lrp.2006.07.009openalex-snapshot
Offshoring Work: Business Hype or the Onset of Fundamental Transformation?
inferredcites →https://doi.org/10.1016/j.orgdyn.2006.05.008openalex-snapshot
Marketing as Service-Exchange:
inferredcites →https://doi.org/10.1016/s0019-8501(96)00111-3openalex-snapshot
Classification of industrial services: A model with strategic implications
inferredcites →https://doi.org/10.1016/s0019-8501(96)00122-8openalex-snapshot
Proactive product service strategies: An application in the European health market
inferredcites →https://doi.org/10.1016/s0024-6301(96)90295-2openalex-snapshot
The Theory of the Growth of the Firm
inferredcites →https://doi.org/10.1016/s0167-8116(99)00004-xopenalex-snapshot
The effects of price bundling on consumer evaluations of product offerings
inferredcites →https://doi.org/10.1016/s0742-3322(00)17011-1openalex-snapshot
The iron cage revisited institutional isomorphism and collective rationality in organizational fields
inferredcites →https://doi.org/10.1016/s0959-6526(01)00039-7openalex-snapshot
Clarifying the concept of product–service system
inferredcites →https://doi.org/10.1016/s0959-6526(02)00153-1openalex-snapshot
A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize
inferredcites →https://doi.org/10.1016/s0959-6526(02)00159-2openalex-snapshot
Implementing service-based chemical procurement: lessons and results
inferredcites →https://doi.org/10.1057/jors.1991.193openalex-snapshot
On the Effect of Centralization on Expected Costs in a Multi-Location Newsboy Problem
inferredcites →https://doi.org/10.1080/03085140220123126openalex-snapshot
The economy of qualities
inferredcites →https://doi.org/10.1086/466756openalex-snapshot
Free Competition and the Optimal Amount of Fraud
inferredcites →https://doi.org/10.1093/0199263221.003.0016openalex-snapshot
Integrated Solutions
inferredcites →https://doi.org/10.1093/icc/11.3.529openalex-snapshot
The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies
inferredcites →https://doi.org/10.1093/icc/dth029openalex-snapshot
Moving base into high-value integrated solutions: a value stream approach
inferredcites →https://doi.org/10.1093/icc/dtm036openalex-snapshot
Where do transactions come from? Modularity, transactions, and the boundaries of firms
inferredcites →https://doi.org/10.1093/jleo/7.special_issue.24openalex-snapshot
Multitask Principal–Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design
inferredcites →https://doi.org/10.1093/oxfordjournals.jleo.a036941openalex-snapshot
The Theory of the Firm Revisited
inferredcites →https://doi.org/10.1108/01443330210789979openalex-snapshot
Culture and commodifictation: technology and structural power in the early US recording industry
inferredcites →https://doi.org/10.1108/01443570010314782openalex-snapshot
Product customisation and manufacturing strategy
inferredcites →https://doi.org/10.1108/01443570110364605openalex-snapshot
Customer support and new product development ‐ An exploratory study
inferredcites →https://doi.org/10.1108/01443570310458429openalex-snapshot
Applying resource‐based theory
inferredcites →https://doi.org/10.1108/01443570310491756openalex-snapshot
A real options approach to managing resources and capabilities
inferredcites →https://doi.org/10.1108/01443570410563241openalex-snapshot
The transformation of the music industry supply chain
inferredcites →https://doi.org/10.1108/01443570510572240openalex-snapshot
The impact of e‐business on supply chain management
inferredcites →https://doi.org/10.1108/01443570710742357openalex-snapshot
An operations management view of the services and goods offering mix
inferredcites →https://doi.org/10.1108/01443570910953577openalex-snapshot
Manufacturing, service, and their integration: some history and theory
inferredcites →https://doi.org/10.1108/01443579710175547openalex-snapshot
“One more time: how do you win orders?”: a critical reappraisal of the Hill manufacturing strategy framework
inferredcites →https://doi.org/10.1108/09564230010355377openalex-snapshot
Customer‐supplier duality and bidirectional supply chains in service organizations
inferredcites →https://doi.org/10.1108/09564230310474138openalex-snapshot
Managing the transition from products to services
inferredcites →https://doi.org/10.1108/09564239410057654openalex-snapshot
The “Coping” Capacity Management Strategy in Services and the Influence on Quality Performance
inferredcites →https://doi.org/10.1108/eum0000000001269openalex-snapshot
A Framework for Formulating After‐sales Support Strategy
inferredcites →https://doi.org/10.1108/eum0000000006093openalex-snapshot
Service strategies within the manufacturing sector: benefits, costs and partnership
inferredcites →https://doi.org/10.1108/jopp-05-02-2005-b002openalex-snapshot
Measurement issues in performance-based logistics
inferredcites →https://doi.org/10.1111/1467-6486.00379openalex-snapshot
The Multiple Boundaries of the Firm*
inferredcites →https://doi.org/10.1111/j.1475-4991.1977.tb00021.xopenalex-snapshot
ON GOODS AND SERVICES
inferredcites →https://doi.org/10.1111/j.1475-4991.1979.tb00075.xopenalex-snapshot
DO‐IT‐YOURSELF AND GDP*
inferredcites →https://doi.org/10.1111/j.1475-4991.2000.tb00848.xopenalex-snapshot
THE CHARACTERIZATION OF GOODS AND SERVICES: AN ALTERNATIVE APPROACH
inferredcites →https://doi.org/10.1111/j.1937-5956.1999.tb00312.xopenalex-snapshot
HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?
inferredcites →https://doi.org/10.1111/j.1937-5956.2001.tb00078.xopenalex-snapshot
LIABILITY AS A CATALYST FOR PRODUCT STEWARDSHIP
inferredcites →https://doi.org/10.1111/j.1937-5956.2002.tb00182.xopenalex-snapshot
CHALLENGES POSED TO OPERATIONS MANAGEMENT BY THE “NEW ECONOMY”
inferredcites →https://doi.org/10.1111/j.1937-5956.2006.tb00248.xopenalex-snapshot
Foundations and Implications of a Proposed Unified Services Theory
inferredcites →https://doi.org/10.1145/1139922.1139945openalex-snapshot
A research manifesto for services science
inferredcites →https://doi.org/10.1145/1139922.1139955openalex-snapshot
Service systems, service scientists, SSME, and innovation
inferredcites →https://doi.org/10.1162/108819802766269593openalex-snapshot
The Environmental Impact of Getting the News
inferredcites →https://doi.org/10.1177/002224296402800111openalex-snapshot
The Case for Redefining Services
inferredcites →https://doi.org/10.1177/002224296603000407openalex-snapshot
What Is Meant by Services?
inferredcites →https://doi.org/10.1177/014920630202800309openalex-snapshot
Managing Service Organizations: Does Having a “Thing” Make a Difference?
inferredcites →https://doi.org/10.1177/0170840606067769openalex-snapshot
The Secret Life of Mundane Transaction Costs
inferredcites →https://doi.org/10.1177/1094670503262946openalex-snapshot
The Four Service Marketing Myths
inferredcites →https://doi.org/10.1177/1094670504266131openalex-snapshot
Whither Services Marketing?
inferredcites →https://doi.org/10.1215/9780822383550-008openalex-snapshot
Writing and (Re)writing Devices as Tools for Managing Complexity
inferredcites →https://doi.org/10.1243/09544054jem858openalex-snapshot
State-of-the-art in product-service systems
inferredcites →https://doi.org/10.1287/mnsc.1070.0741openalex-snapshot
Performance Contracting in After-Sales Service Supply Chains
inferredcites →https://doi.org/10.1287/mnsc.25.5.498openalex-snapshot
Note—Effects of Centralization on Expected Costs in a Multi-Location Newsboy Problem
inferredcites →https://doi.org/10.1287/mnsc.45.12.1613openalex-snapshot
Bundling Information Goods: Pricing, Profits, and Efficiency
inferredcites →https://doi.org/10.1287/msom.1060.0113openalex-snapshot
OM Forum—The Best Things in Life Were Free: On the Technology of Transactions
inferredcites →https://doi.org/10.1509/jmkg.68.1.1.24036openalex-snapshot
Evolving to a New Dominant Logic for Marketing
inferredcites →https://doi.org/10.2139/ssrn.901790openalex-snapshot
Where Do Transactions Come From? A Network Design Perspective on the Theory of the Firm
inferredcites →https://doi.org/10.2307/136430openalex-snapshot
Tangibles, Intangibles and Services: A New Taxonomy for the Classification of Output
inferredcites →https://doi.org/10.2307/1562247openalex-snapshot
Coase's Penguin, or, Linux and "The Nature of the Firm"
inferredcites →https://doi.org/10.2307/1879431openalex-snapshot
The Market for "Lemons": Quality Uncertainty and the Market Mechanism
inferredcites →https://doi.org/10.2307/2095101openalex-snapshot
The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields
inferredcites →https://doi.org/10.2307/2393118openalex-snapshot
Restoring Our Competitive Edge: Competing through Manufacturing.
inferredcites →https://doi.org/10.2307/2555942openalex-snapshot
Credence Goods and Fraudulent Experts
inferredcites →https://doi.org/10.3401/poms.1080.0062openalex-snapshot
Pom Forum: Operations Management's Next Source of Galvanizing Energy?
inferredcites →https://doi.org/10.4324/9780203022917-23openalex-snapshot
THE ORGANIZATION OF CONSUMPTION
inferredcites →https://doi.org/10.5860/choice.39-4072openalex-snapshot
Place to space: migrating to ebusiness models
inferredcites →https://doi.org/10.5860/choice.42-4148openalex-snapshot
Promises to keep: technology, law, and the future of entertainment
inferredcites →https://doi.org/10.5860/choice.44-6933openalex-snapshot
Wikinomics: how mass collaboration changes everything
inferredcites →https://doi.org/10.82444/warw.33661327openalex-snapshot
Operations management

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Developing PSS Concepts from Traditional Product Sales Situation: The Use of Business Model Canvas
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The state-of-the-art of the theory on Product-Service Systems
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Solution business models: Transformation along four continua
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The transition from products to solutions: External business model fit and dynamics
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Provider involvement in business service definition: A typology
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Platforms in service-driven manufacturing: Leveraging complexity by connecting, sharing, and integrating
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Conceptualizing business models in industrial networks
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Effective product-service systems: A value-based framework
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Management innovation in complex products and systems: The case of integrated project teams
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Priorities when selecting business partners for service innovation: The contingency role of product innovation
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Exploring the governance mechanisms for value co-creation in PSS business ecosystems
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B2B customer journeys: Conceptualization and an integrative framework
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Servitization as business model contestation: A practice approach
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Servitization research: A review and bibliometric analysis of past achievements and future promises
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A refined typology of product–service systems based on functional hierarchy modeling
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Alliance formation by intermediary ventures in the solar service industry: implications for product–service systems research
inferred← citeshttps://doi.org/10.1016/j.jengtecman.2017.01.005openalex-snapshot
The intellectual basis of servitization: A bibliometric analysis
inferred← citeshttps://doi.org/10.1016/j.jengtecman.2018.01.005openalex-snapshot
Changes in the intellectual basis of servitization research: A dynamic analysis
inferred← citeshttps://doi.org/10.1016/j.jenvman.2019.01.004openalex-snapshot
Servitization and sustainability actions. Evidence from European manufacturing companies
inferred← citeshttps://doi.org/10.1016/j.jom.2013.02.001openalex-snapshot
Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance
inferred← citeshttps://doi.org/10.1016/j.jom.2014.10.002openalex-snapshot
Service triads: A research agenda for buyer–supplier–customer triads in business services
inferred← citeshttps://doi.org/10.1016/j.jretconser.2022.102911openalex-snapshot
Assessing co-creation based competitive advantage through consumers’ need for differentiation
inferred← citeshttps://doi.org/10.1016/j.procir.2013.07.017openalex-snapshot
Risks for Functional Products – Empirical Insights from Two Swedish Manufacturing Companies
inferred← citeshttps://doi.org/10.1016/j.procir.2017.03.133openalex-snapshot
Towards Circular Lean Product-Service Systems
inferred← citeshttps://doi.org/10.1016/j.protcy.2014.10.119openalex-snapshot
From the Classical Concept of Services to Service Systems
inferred← citeshttps://doi.org/10.1016/j.protcy.2016.08.021openalex-snapshot
Design and Development of Product Service Systems (PSS) - Impact on Product Lifecycle Perspective
inferred← citeshttps://doi.org/10.1016/j.pursup.2010.08.001openalex-snapshot
Business services ‘in the making’: (De)Stabilisation of service definitions during the sourcing process
inferred← citeshttps://doi.org/10.1016/j.pursup.2017.12.001openalex-snapshot
How is service procurement different from goods procurement? Exploring ex ante costs and ex post problems in IT procurement
inferred← citeshttps://doi.org/10.1016/j.technovation.2020.102195openalex-snapshot
Business models in process industries: Emerging trends and future research
inferred← citeshttps://doi.org/10.1061/9780784413753.123openalex-snapshot
Risk Management Model of Servitization:A Business Model Perspective
inferred← citeshttps://doi.org/10.1080/00207543.2011.648278openalex-snapshot
A quantitative investigation of the role of information and communication technologies in the implementation of a product-service system
inferred← citeshttps://doi.org/10.1080/00207543.2013.781282openalex-snapshot
Optimal production and admission control for a stochastic SOM system with demands for product and PSS
inferred← citeshttps://doi.org/10.1080/00207543.2013.794316openalex-snapshot
Identifying uncertainties for industrial service delivery: a systems approach
inferred← citeshttps://doi.org/10.1080/00207543.2013.810349openalex-snapshot
A sustainability-oriented multi-dimensional value assessment model for product-service development
inferred← citeshttps://doi.org/10.1080/00207543.2014.895065openalex-snapshot
How does manufacturing service perceived value influence customer satisfaction? An investigation of global semiconductor industry
inferred← citeshttps://doi.org/10.1080/00207543.2014.950356openalex-snapshot
Comparing concepts for shop floor control of information-processing services in a job shop setting: a case from the financial services sector
inferred← citeshttps://doi.org/10.1080/00207543.2014.978031openalex-snapshot
Performance-based contracting: a literature review and future research directions
inferred← citeshttps://doi.org/10.1080/00207543.2015.1033499openalex-snapshot
Product service systems, after-sales service and new product development
inferred← citeshttps://doi.org/10.1080/00207543.2015.1085656openalex-snapshot
Implementation of service systems on the shop-floor level in financial service companies. Empirical evidence from Australia and Germany
inferred← citeshttps://doi.org/10.1080/00207543.2017.1367861openalex-snapshot
Developing a product–service system through a productisation strategy: a case from the 3PL industry
inferred← citeshttps://doi.org/10.1080/00207543.2020.1834158openalex-snapshot
Disclosing the formation and value creation of servitization through influential factors: a systematic review and future research agenda
inferred← citeshttps://doi.org/10.1080/02642069.2011.614344openalex-snapshot
Product service systems: exploring operational practices
inferred← citeshttps://doi.org/10.1080/02642069.2017.1289514openalex-snapshot
Business models for the service transformation of industrial firms
inferred← citeshttps://doi.org/10.1080/02642069.2018.1561873openalex-snapshot
Measuring customer experience in service: A systematic review
inferred← citeshttps://doi.org/10.1080/03610918.2018.1513530openalex-snapshot
Quality monitoring by special charts for highly customized production systems
inferred← citeshttps://doi.org/10.1080/09537287.2015.1033494openalex-snapshot
Accessing servitisation potential of PLM data by applying the product avatar concept
inferred← citeshttps://doi.org/10.1080/09537287.2015.1033495openalex-snapshot
Pricing strategies of service offerings in manufacturing companies: a literature review and empirical investigation
inferred← citeshttps://doi.org/10.1080/09537287.2015.1033498openalex-snapshot
The strategic transition to services: a dominant logic perspective and its implications for operations
inferred← citeshttps://doi.org/10.1080/09537287.2017.1363924openalex-snapshot
PSS business model conceptualization and application
inferred← citeshttps://doi.org/10.1080/09537287.2019.1631465openalex-snapshot
The impact of the Internet of Things (IoT) on servitization: an exploration of changing supply relationships
inferred← citeshttps://doi.org/10.1080/09537287.2020.1780508openalex-snapshot
The impact of digitalization and servitization on the financial performance of a firm: an empirical analysis
inferred← citeshttps://doi.org/10.1080/1051712x.2023.2252424openalex-snapshot
Organizing Maintenance Service Contracts for Initial Purchases: The Interplay Among Product Type, Service Type, and Service Approach
inferred← citeshttps://doi.org/10.1088/1757-899x/337/1/012022openalex-snapshot
Innovation in healthcare services – creating a Combined Contingency Theory and Ecosystems Approach
inferred← citeshttps://doi.org/10.1093/acprof:oso/9780199696086.003.0003openalex-snapshot
The Shifting Terrain of Service Operations Management
inferred← citeshttps://doi.org/10.1093/acprof:oso/9780199696086.003.0010openalex-snapshot
Offshoring and Outsourcing of Administrative and Technical Services
inferred← citeshttps://doi.org/10.1108/01409171211276936openalex-snapshot
A method for matching customer integration with operational control of service processes
inferred← citeshttps://doi.org/10.1108/01443571111126337openalex-snapshot
Operations strategy for the effective delivery of integrated industrial product‐service offerings
inferred← citeshttps://doi.org/10.1108/01443571211208614openalex-snapshot
Service orientation: the derivation of underlying constructs and measures
inferred← citeshttps://doi.org/10.1108/01443571211230916openalex-snapshot
Buyer‐supplier relationships in a servitized environment
inferred← citeshttps://doi.org/10.1108/01443571211250077openalex-snapshot
Linking servicescape to customer satisfaction: exploring the role of competitive strategy
inferred← citeshttps://doi.org/10.1108/01443571311295617openalex-snapshot
Enterprise imaging: representing complex multi‐organizational service enterprises
inferred← citeshttps://doi.org/10.1108/02635571011087392openalex-snapshot
Understanding performance drivers of third‐party logistics providers in mainland China
inferred← citeshttps://doi.org/10.1108/08858621111144398openalex-snapshot
Aligning industrial services with strategies and sources of market differentiation
inferred← citeshttps://doi.org/10.1108/09564231011066114openalex-snapshot
Benefits and uncertainties of performance‐based contracting in manufacturing industries
inferred← citeshttps://doi.org/10.1108/09564231011079075openalex-snapshot
Clarifying the concept of performance‐based contracting in manufacturing industries
inferred← citeshttps://doi.org/10.1108/09564231011079093openalex-snapshot
Comparing provider‐customer constellations of visibility‐based service
inferred← citeshttps://doi.org/10.1108/09564231011079101openalex-snapshot
Service addition as business market strategy: identification of transition trajectories
inferred← citeshttps://doi.org/10.1108/09574091011089808openalex-snapshot
Co‐creating logistics value: a service‐dominant logic perspective
inferred← citeshttps://doi.org/10.1108/09604521111159780openalex-snapshot
Examining competitive priorities and competitive advantage in service organisations using Importance‐Performance Analysis matrix
inferred← citeshttps://doi.org/10.1108/13555851211237876openalex-snapshot
Managing strategic business relationships in retail operations: evidence from China
inferred← citeshttps://doi.org/10.1108/13683041211204635openalex-snapshot
The effects of employee competencies and IT applications on operations strategy: an empirical study of retail firms in China
inferred← citeshttps://doi.org/10.1108/17410381111112684openalex-snapshot
Product Service Systems and supply network relationships: an exploratory case study
inferred← citeshttps://doi.org/10.1108/978-1-80117-852-520221004openalex-snapshot
Managing Service Productivity In Sub-saharan African Banks: The Case of Nigerian Knowledge Workers
inferred← citeshttps://doi.org/10.1108/bpmj-06-2015-0087openalex-snapshot
Operations strategy: a firm boundary-based perspective
inferred← citeshttps://doi.org/10.1108/cr-03-2015-0015openalex-snapshot
Organisational change towards servitization: a theoretical framework
inferred← citeshttps://doi.org/10.1108/ebr-03-2013-0066openalex-snapshot
Critical characteristics for the implementation of mass-customized services
inferred← citeshttps://doi.org/10.1108/emjb-12-2016-0038openalex-snapshot
Modularity approach to improve the competitiveness of tourism businesses
inferred← citeshttps://doi.org/10.1108/ijoem-05-2018-0258openalex-snapshot
The influence of home-country institutions on servitization
inferred← citeshttps://doi.org/10.1108/ijopm-01-2011-0032openalex-snapshot
Procuring complex performance: the transition process in public infrastructure
inferred← citeshttps://doi.org/10.1108/ijopm-02-2012-0086openalex-snapshot
Servitization of the manufacturing firm
inferred← citeshttps://doi.org/10.1108/ijopm-04-2015-0194openalex-snapshot
Implementing operations strategy through Lean processes within health care
inferred← citeshttps://doi.org/10.1108/ijopm-06-2015-0312openalex-snapshot
Servitization: revisiting the state-of-the-art and research priorities
inferred← citeshttps://doi.org/10.1108/ijopm-07-2010-0196openalex-snapshot
The servitization of manufacturing
inferred← citeshttps://doi.org/10.1108/ijopm-08-2020-0536openalex-snapshot
Reconciling and reconceptualising servitization research: drawing on modularity, platforms, ecosystems, risk and governance to develop mid-range theory
inferred← citeshttps://doi.org/10.1108/ijopm-09-2014-0447openalex-snapshot
Motivations for servitization: the impact of product complexity
inferred← citeshttps://doi.org/10.1108/ijopm-09-2016-0571openalex-snapshot
Missing performance management and measurement aspects in performance-based contracting
inferred← citeshttps://doi.org/10.1108/ijopm-10-2013-0444openalex-snapshot
Contracting for complex performance in markets of few buyers and sellers
inferred← citeshttps://doi.org/10.1108/ijopm-10-2014-0498openalex-snapshot
Risk management for product-service system operation
inferred← citeshttps://doi.org/10.1108/ijopm-10-2015-0644openalex-snapshot
Examining networked NGO services: reconceptualising value co-creation
inferred← citeshttps://doi.org/10.1108/ijpdlm-03-2013-0064openalex-snapshot
From goods to solutions: how does the content of an offering affect network configuration?
inferred← citeshttps://doi.org/10.1108/ijqss-06-2017-0055openalex-snapshot
Unleashing hidden potential: customer engagement in modular service innovation
inferred← citeshttps://doi.org/10.1108/jbim-06-2015-0121openalex-snapshot
Service-dominant logic and supply chain management: a systematic literature review
inferred← citeshttps://doi.org/10.1108/jbim-11-2013-0253openalex-snapshot
Understanding solutions as technology-driven business innovations
inferred← citeshttps://doi.org/10.1108/jbim-12-2018-0413openalex-snapshot
Design of services in servitized firms: gamification as an adequate tool
inferred← citeshttps://doi.org/10.1108/jbim.2011.08026baa.001openalex-snapshot
Notes for modularity in business services
inferred← citeshttps://doi.org/10.1108/jhlscm-06-2015-0026openalex-snapshot
How standards and modularity can improve humanitarian supply chain responsiveness
inferred← citeshttps://doi.org/10.1108/jmtm-06-2012-0068openalex-snapshot
Performance-based logistics – an illusive panacea or a concept for the future?
inferred← citeshttps://doi.org/10.1108/jmtm-10-2013-0156openalex-snapshot
Operations strategy processes and performance
inferred← citeshttps://doi.org/10.1108/josm-12-2013-0359openalex-snapshot
Seeking competitive advantage with service infusion: a systematic literature review
inferred← citeshttps://doi.org/10.1108/jstp-02-2015-0045openalex-snapshot
Eight challenges of servitisation for the configuration, measurement and management of organisations
inferred← citeshttps://doi.org/10.1108/s2754-586520220000001009openalex-snapshot
Advanced Services Accelerating Servitization: A Review Synthesis and Future Research Agenda
inferred← citeshttps://doi.org/10.1108/scm-03-2019-0115openalex-snapshot
The manifestation of coordination failures in service triads
inferred← citeshttps://doi.org/10.1108/scm-04-2014-0141openalex-snapshot
Future cities and self-organising value chains: the case of the independent music community in Seoul
inferred← citeshttps://doi.org/10.1108/tqm-11-2019-0272openalex-snapshot
Exploring product–service systems in the digital era: a socio-technical systems perspective
inferred← citeshttps://doi.org/10.1109/aero.2014.6836495openalex-snapshot
Using Monte Carlo simulation as support for decision making while negotiating a PBL contract
inferred← citeshttps://doi.org/10.1109/cmc.2010.24openalex-snapshot
New Research on New Service Development Based on Unified Services Theory
inferred← citeshttps://doi.org/10.1109/emr.2014.6966925openalex-snapshot
Use of services to support the business of a project-based firm
inferred← citeshttps://doi.org/10.1109/ice.2014.6871547openalex-snapshot
Towards an understanding of Apple's success — Conceptualising product-service-business bundles
inferred← citeshttps://doi.org/10.1109/iclsim.2010.5461075openalex-snapshot
Creation of customer value innovation with refined service: Taking ABC life logistics company in Taiwan as an example
inferred← citeshttps://doi.org/10.1109/ieem.2013.6962599openalex-snapshot
Operational control of service processes: Empirical evidence from the financial sector in Australia
inferred← citeshttps://doi.org/10.1109/soli.2011.5986554openalex-snapshot
Servitization strategy: Strategic priority, capacity requirement, and organizational feature
inferred← citeshttps://doi.org/10.1111/ijmr.12030openalex-snapshot
The Business Model Paradox: A Systematic Review and Exploration of Antecedents
inferred← citeshttps://doi.org/10.1111/j.1745-493x.2012.03281.xopenalex-snapshot
Service Supply Chains: Introducing the Special Topic Forum
inferred← citeshttps://doi.org/10.1111/jbl.12354openalex-snapshot
Modularization of the front‐end logistics services in e‐fulfillment
inferred← citeshttps://doi.org/10.1111/jpim.12254openalex-snapshot
Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance
inferred← citeshttps://doi.org/10.1111/jpim.12483openalex-snapshot
Which Service? How Industry Conditions Shape Firms’ Service‐Type Choices
inferred← citeshttps://doi.org/10.1142/s136391961350014xopenalex-snapshot
ENACTING HARD AND SOFT PRODUCT OFFERINGS IN MATURE INDUSTRIES: MOVING TOWARDS SERVITISATION IN VOLVO
inferred← citeshttps://doi.org/10.1142/s1363919623400029openalex-snapshot
KEY COMPETENCES FOR DIGITAL BUSINESS MODEL INNOVATION OF INDUSTRIAL COMPANIES
inferred← citeshttps://doi.org/10.1177/0266242617749687openalex-snapshot
Exploring antecedents of service innovation performance in manufacturing SMEs
inferred← citeshttps://doi.org/10.1186/s13731-025-00531-7openalex-snapshot
Unlocking the power of youth: harnessing technology to break through market barriers
inferred← citeshttps://doi.org/10.12660/joscmv3n1p98-113openalex-snapshot
Operations and Technology Strategy Trajectories followed by automotive engine manufacturers set up in Brazil
inferred← citeshttps://doi.org/10.1287/serv.2014.0064openalex-snapshot
A Typology for Service Supply Chains and Its Implications for Strategic Decisions
inferred← citeshttps://doi.org/10.1287/serv.2017.0193openalex-snapshot
Enhancing the Design and Management of the Product-Service System Supply Chain: An Application to the Automotive Sector
inferred← citeshttps://doi.org/10.13140/rg.2.2.21010.76487openalex-snapshot
Navigating Manufacturing Firms to Service-led Business Models
inferred← citeshttps://doi.org/10.14488/1676-1901.v17i2.2616openalex-snapshot
Modularidade em serviços: aplicação em uma empresa de telecomunicações
inferred← citeshttps://doi.org/10.14488/bjopm.2018.v15.n2.a14openalex-snapshot
The innovation process in hospital services: a case study in an occupational therapy
inferred← citeshttps://doi.org/10.14488/bjopm.2019.v16.n3.a3openalex-snapshot
The intersection between business model and modularity: an overview of the literature
inferred← citeshttps://doi.org/10.14488/enegep2021_tn_sto_357_1842_41593openalex-snapshot
Análise da Qualidade dos Serviços de Internet Residencial Prestados pelas Operadoras de Telecomunicações no Brasil Durante o Período Pandêmico Motivado pela COVID-19
inferred← citeshttps://doi.org/10.14488/enegep2023_tn_wg_408_2009_46412openalex-snapshot
RPG: UMA FERRAMENTA PARA O ENSINO DE COMPETÊNCIAS DO ENGENHEIRO DE PRODUÇÃO
inferred← citeshttps://doi.org/10.1504/ijpm.2013.053650openalex-snapshot
The characteristics of service buying in the business-to-business sector
inferred← citeshttps://doi.org/10.1504/ijpom.2015.070790openalex-snapshot
Fuzzy projects: a qualitative investigation of project leaders' service role
inferred← citeshttps://doi.org/10.1504/ijsom.2011.038569openalex-snapshot
Creating value for the business service buyer through modularity
inferred← citeshttps://doi.org/10.1504/ijsom.2015.070248openalex-snapshot
Twenty years research on lean management in services: results from a meta-review
inferred← citeshttps://doi.org/10.1504/ijsom.2016.075245openalex-snapshot
A framework for systemising services from an operations management perspective
inferred← citeshttps://doi.org/10.1525/cmr.2013.56.1.100openalex-snapshot
Steering Manufacturing Firms towards Service Business Model Innovation
inferred← citeshttps://doi.org/10.15675/gepros.v17i3.2898openalex-snapshot
Management of industrial service projects developed by Brazilian companies and their relationship with critical success factors
inferred← citeshttps://doi.org/10.15675/gepros.v17i4.2908openalex-snapshot
Servitization strategies: shortcomings and opportunities in offering products and services in the agricultural segment
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