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The PSO triangle: designing product, service and organisation to create value

https://doi.org/10.1108/01443570910953595
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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Alternative research paradigms in operations
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The role of design in the development of technology-based services
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The transfer and application of Product Service Systems: from academia to UK manufacturing firms
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Life cycle oriented design of technical Product-Service Systems
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Product-services as a research field: past, present and future. Reflections from a decade of research
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Developing new product service systems (PSS): methodologies and operational tools
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A new business model for baby prams based on leasing and product remanufacturing
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Human issues in service design
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The importance of operations management problems in service organizations
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Information technology enabled meta-management for virtual organizations
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Clarifying the concept of product–service system
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Structured engagement in the extended enterprise
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Measuring and managing performance in extended enterprises
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An operations management view of the services and goods offering mix
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Behavioral implications of the transition process from products to services
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The future of services marketing: forecasts from ten services experts
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Co‐creating unique value with customers
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Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing
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CHALLENGES POSED TO OPERATIONS MANAGEMENT BY THE “NEW ECONOMY”
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Measurement of INNOVATION and DesignPerformance IN SERVICES
inferredcites →https://doi.org/10.1142/9781848161306_0012openalex-snapshot
Are Firms Moving "Downstream" into High-Value Services?
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Designing Product/Service Systems: A Methodological Exploration
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Problems and Strategies in Services Marketing
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The Four Service Marketing Myths
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Service-dominant logic: reactions, reflections and refinements
inferredcites →https://doi.org/10.1243/09544054jem858openalex-snapshot
State-of-the-art in product-service systems
inferredcites →https://doi.org/10.1362/1469347002529189openalex-snapshot
Writing a Literature Review
inferredcites →https://doi.org/10.1504/ijstm.2007.013942openalex-snapshot
Through-life management: the provision of total customer solutions in the aerospace industry
inferredcites →https://doi.org/10.1504/jdr.2001.009811openalex-snapshot
Product-Service Systems. Using an Existing Concept as a New Approach to Sustainability
inferredcites →https://doi.org/10.1509/jmkg.68.1.1.24036openalex-snapshot
Evolving to a New Dominant Logic for Marketing
inferredcites →https://doi.org/10.2307/1252042openalex-snapshot
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
inferredcites →https://doi.org/10.2307/1252108openalex-snapshot
Marketing in the Network Economy
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The Discovery of Grounded Theory: Strategies for Qualitative Research.
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Case Study Research
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The Service Factory
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Theory Building From Cases: Opportunities And Challenges
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Building Theories from Case Study Research
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The profit zone: how strategic business design will lead you to tomorrow's profits
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The experience economy: work is theatre & every business a stage
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The future of competition: co-creating unique value with customers

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Improvisation as a Prerequisite for the Dynamic Interplay of Production and Service in PSS: Insights of an Organizational Design Principle and a Game-based Learning Approach
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A Framework for PSS Business Models: Formalization and Application
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An Analysis of Buyer-supplier Integration for Servitization Strategies
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Successful Product-service Strategies and Managerial Practices: A Case Study Research of the Italian Heavy Truck Assistance Networks
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Towards lean product and process development
inferred← citeshttps://doi.org/10.1080/09537287.2011.577460openalex-snapshot
Product life cycle: the evolution of a paradigm and literature review from 1950–2009
inferred← citeshttps://doi.org/10.1080/09537287.2015.1033490openalex-snapshot
A Delphi study to explore the adoption of servitization in UK companies
inferred← citeshttps://doi.org/10.1080/09537287.2017.1298869openalex-snapshot
Decoupling thinking in service operations: a case in healthcare delivery system design
inferred← citeshttps://doi.org/10.1080/09537287.2017.1363924openalex-snapshot
PSS business model conceptualization and application
inferred← citeshttps://doi.org/10.1080/09537287.2018.1524162openalex-snapshot
High value manufacturing (HVM) in the UK: case studies and focus group insights
inferred← citeshttps://doi.org/10.1080/09544828.2024.2301879openalex-snapshot
An evolutionary graph of product service system research topics based on bibliometric analysis and topic modelling
inferred← citeshttps://doi.org/10.1080/09593969.2015.1081101openalex-snapshot
Understanding business customer value in a retail environment: a scale development study
inferred← citeshttps://doi.org/10.1080/10686967.2016.11918487openalex-snapshot
Prioritizing Quality of Product and Service Dimensions With Respect to a Product-Service System in the Public Transport Sector
inferred← citeshttps://doi.org/10.1080/13662716.2014.934547openalex-snapshot
Are Trademark Counts a Valid Indicator of Innovation? Results of an In-Depth Study of New Benelux Trademarks Filed by SMEs
inferred← citeshttps://doi.org/10.1080/14783363.2018.1470897openalex-snapshot
Integrating QFD for product-service systems with the Kano model and fuzzy AHP
inferred← citeshttps://doi.org/10.1080/16258312.2019.1570654openalex-snapshot
LSP integration in product-service system development: a new managerial challenge
inferred← citeshttps://doi.org/10.1108/01443571311295617openalex-snapshot
Enterprise imaging: representing complex multi‐organizational service enterprises
inferred← citeshttps://doi.org/10.1108/09564231011079101openalex-snapshot
Service addition as business market strategy: identification of transition trajectories
inferred← citeshttps://doi.org/10.1108/09564231211248480openalex-snapshot
Transitioning from a goods‐dominant to a service‐dominant logic
inferred← citeshttps://doi.org/10.1108/17410381011046571openalex-snapshot
Challenges in transforming manufacturing organisations into product‐service providers
inferred← citeshttps://doi.org/10.1108/bij-12-2015-0119openalex-snapshot
Unfamiliar relatives in the service sector
inferred← citeshttps://doi.org/10.1108/cr-03-2015-0015openalex-snapshot
Organisational change towards servitization: a theoretical framework
inferred← citeshttps://doi.org/10.1108/ejm-07-2020-0522openalex-snapshot
Boundary resource interactions in solution networks
inferred← citeshttps://doi.org/10.1108/f-07-2017-0072openalex-snapshot
From walls to experience – servitization of workplaces
inferred← citeshttps://doi.org/10.1108/fs-12-2018-0107openalex-snapshot
Reinventing product-service systems: the case of Singapore
inferred← citeshttps://doi.org/10.1108/ijoem-05-2018-0258openalex-snapshot
The influence of home-country institutions on servitization
inferred← citeshttps://doi.org/10.1108/ijopm-01-2011-0032openalex-snapshot
Procuring complex performance: the transition process in public infrastructure
inferred← citeshttps://doi.org/10.1108/ijopm-02-2011-0053openalex-snapshot
Servitization and operations management: a service dominant-logic approach
inferred← citeshttps://doi.org/10.1108/ijopm-02-2013-0067openalex-snapshot
Distinctive features of service performance measurement
inferred← citeshttps://doi.org/10.1108/ijopm-02-2015-0086openalex-snapshot
The effect of social relationships on the rates of referral to specialists
inferred← citeshttps://doi.org/10.1108/ijopm-03-2017-0175openalex-snapshot
Structuring servitization-related research
inferred← citeshttps://doi.org/10.1108/ijopm-07-2010-0186openalex-snapshot
A decision methodology to support servitisation of manufacturing
inferred← citeshttps://doi.org/10.1108/ijopm-07-2010-0205openalex-snapshot
Understanding high-value manufacturing in Scottish SMEs
inferred← citeshttps://doi.org/10.1108/ijopm-08-2019-0581openalex-snapshot
Service delivery system design for risk management in sharing-based product service systems: a customer-oriented approach
inferred← citeshttps://doi.org/10.1108/ijopm-11-2015-0719openalex-snapshot
Manufacturer-supplier relationships and service performance in service triads
inferred← citeshttps://doi.org/10.1108/ijopm-11-2016-0661openalex-snapshot
A design-thinking perspective on capability development
inferred← citeshttps://doi.org/10.1108/ijopm-12-2023-0973openalex-snapshot
The role of digital technologies in configuring circular ecosystems
inferred← citeshttps://doi.org/10.1108/ijpdlm-03-2013-0064openalex-snapshot
From goods to solutions: how does the content of an offering affect network configuration?
inferred← citeshttps://doi.org/10.1108/ijpdlm-07-2016-0210openalex-snapshot
3D printing services: classification, supply chain implications and research agenda
inferred← citeshttps://doi.org/10.1108/ijppm-06-2017-0148openalex-snapshot
Comparison of performance measurement in different purchasing and supply management practices
inferred← citeshttps://doi.org/10.1108/ijqrm-03-2015-0046openalex-snapshot
Gaining insights into the measurement of value in industrial service network
inferred← citeshttps://doi.org/10.1108/jbim-02-2023-0121openalex-snapshot
Mastering customer lock-in by servitization innovation strategies of asset specificity
inferred← citeshttps://doi.org/10.1108/jbim-06-2015-0121openalex-snapshot
Service-dominant logic and supply chain management: a systematic literature review
inferred← citeshttps://doi.org/10.1108/jbim-06-2020-0297openalex-snapshot
Solution business fitness: measuring and managing across business logics
inferred← citeshttps://doi.org/10.1108/jbim-07-2016-0147openalex-snapshot
Lessons learned from a successful industrial product service system business model: emphasis on financial aspects
inferred← citeshttps://doi.org/10.1108/jbim-12-2018-0400openalex-snapshot
Servitization and digitalization in manufacturing: the influence on firm performance
inferred← citeshttps://doi.org/10.1108/jmtm-02-2012-0023openalex-snapshot
Evaluating outsourcing partners' capability: a case study from the pharmaceutical supply chain
inferred← citeshttps://doi.org/10.1108/jmtm-06-2012-0068openalex-snapshot
Performance-based logistics – an illusive panacea or a concept for the future?
inferred← citeshttps://doi.org/10.1108/jmtm-11-2016-0166openalex-snapshot
Servitization of manufacturing: the effect of economic context
inferred← citeshttps://doi.org/10.1108/josm-03-2014-0088openalex-snapshot
Effect of service integration strategy on industrial firm performance
inferred← citeshttps://doi.org/10.1108/jqme-12-2014-0059openalex-snapshot
Adapting the SHEL model in investigating industrial maintenance
inferred← citeshttps://doi.org/10.1108/jsm-10-2017-0336openalex-snapshot
Internal market orientation as a value creation mechanism
inferred← citeshttps://doi.org/10.1108/jstp-03-2025-0079openalex-snapshot
Investigating the influence of resource-capability bundles on firm performance in manufacturing servitization
inferred← citeshttps://doi.org/10.1108/md-04-2013-0230openalex-snapshot
Three strategies for customer value assessment in business markets
inferred← citeshttps://doi.org/10.1108/rjta-17-01-2013-b001openalex-snapshot
Sustainable Product Service Systems: The New Frontier in Apparel Retailing?
inferred← citeshttps://doi.org/10.1108/tqm-08-2018-0113openalex-snapshot
Prioritizing customer requirements in a product-service system (PSS) context
inferred← citeshttps://doi.org/10.1109/ice.2014.6871547openalex-snapshot
Towards an understanding of Apple's success — Conceptualising product-service-business bundles
inferred← citeshttps://doi.org/10.1109/icss.2010.59openalex-snapshot
Aligning Product-Service Systems with Market Forces: A Theoretical Framework
inferred← citeshttps://doi.org/10.1109/iesm.2015.7380308openalex-snapshot
Why product service systems development is special
inferred← citeshttps://doi.org/10.1109/itmc.2009.7461425openalex-snapshot
The role of design in the provision of solutions and experiences
inferred← citeshttps://doi.org/10.1109/services.2014.52openalex-snapshot
Servitization Strategies and Product-Service-Systems
inferred← citeshttps://doi.org/10.1111/j.1745-493x.2012.03284.xopenalex-snapshot
Service Supply Chains: A Customer Perspective
inferred← citeshttps://doi.org/10.1111/radm.12054openalex-snapshot
Innovating the innovation process: an organisational experiment in global pharma pursuing radical innovation
inferred← citeshttps://doi.org/10.1142/s1363919623500305openalex-snapshot
ORGANISING DEVELOPMENT PROCESSES: THE CASE OF PRODUCT–SERVICE SYSTEMS
inferred← citeshttps://doi.org/10.1155/2016/7291582openalex-snapshot
A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer
inferred← citeshttps://doi.org/10.11606/t.3.2012.tde-19072013-160725openalex-snapshot
Sistema Produto-Serviço - PSS: um estudo do relacionamento entre os fatores motivadores e a estruturação das empresas na integração produto-serviço.
inferred← citeshttps://doi.org/10.11606/t.3.2019.tde-10072024-072952openalex-snapshot
Sistemas Produto Serviço e Ciclos Técnicos de Economia Circular - desdobramento do ecossistema de negócio sob a ótica do ciclo de vida e digitalização.
inferred← citeshttps://doi.org/10.1177/1086026615590882openalex-snapshot
Economies of Scale Versus Small Is Beautiful
inferred← citeshttps://doi.org/10.1177/1094670514537709openalex-snapshot
Service Systems
inferred← citeshttps://doi.org/10.1287/serv.2017.0193openalex-snapshot
Enhancing the Design and Management of the Product-Service System Supply Chain: An Application to the Automotive Sector
inferred← citeshttps://doi.org/10.14267/veztud.2012.11.03openalex-snapshot
Úton a megoldásalapú gondolkodás felé – szolgálatosodási jellemzők magyarországi termelővállalatoknál (Towards solution-based thinking: characteristics of servitization at Hungarian manufacturing companies)
inferred← citeshttps://doi.org/10.14267/veztud.2015.05.03openalex-snapshot
Szolgálatosodás Nyugat-Európában és Magyarországon. Hol tartunk és merre haladunk? – Egy nemzetközi felmérés nyomán (Servitization in Western Europe and Hungary – Based on an international survey).
inferred← citeshttps://doi.org/10.14488/bjopm.2021.043openalex-snapshot
Literature analysis on product-service systems business model: a promising research field
inferred← citeshttps://doi.org/10.1504/ijbpm.2014.063024openalex-snapshot
Applying performance measurement in service operations: analysis of contextual differences
inferred← citeshttps://doi.org/10.1504/ijise.2015.070868openalex-snapshot
Define value: applying the first lean principle to product development
inferred← citeshttps://doi.org/10.1504/ijmtm.2023.133693openalex-snapshot
Building win-win value networks for product-service systems' delivery
inferred← citeshttps://doi.org/10.1504/ijpd.2012.052103openalex-snapshot
Defining product-service network configurations and location roles: a current and future state analysis framework for international engineering operations
inferred← citeshttps://doi.org/10.1504/ijpqm.2011.037734openalex-snapshot
An empirical study of new value creation in financial service companies using design for Six Sigma approach
inferred← citeshttps://doi.org/10.1504/ijsom.2015.071530openalex-snapshot
A framework for a customer approach to performance measurement in a service context
inferred← citeshttps://doi.org/10.15675/gepros.v12i3.1659openalex-snapshot
Bibliometric analysis of publications related to the term ‘servitization’ in operations management
inferred← citeshttps://doi.org/10.15843/kpapr.28.4.201412.459openalex-snapshot
Impacts of the Network Relationship and Capabilities on Servitization Performances
inferred← citeshttps://doi.org/10.17358/ijbe.7.3.296openalex-snapshot
Alternative PSS Business Models of ESCO: Towards an Innovative New Model
inferred← citeshttps://doi.org/10.17638/03003481openalex-snapshot
Predictors of Sales Performance in B2B Hybrid Organisations: An Action Research Inquiry
inferred← citeshttps://doi.org/10.20868/upm.thesis.50864openalex-snapshot
Navigating Manufacturing Firms to Service-led Business Models: A multi-case study from the capital goods industry
inferred← citeshttps://doi.org/10.20868/upm.thesis.51752openalex-snapshot
Navigating Manufacturing Firms to Service-led Business Models : a multi-case study from the capital goods industry
inferred← citeshttps://doi.org/10.21606/servdes2012.15openalex-snapshot
Designing Smart Textile Services through value networks; team mental models and shared ownership
inferred← citeshttps://doi.org/10.21638/11701/spbu08.2022.104openalex-snapshot
Company’s servitization: Antecedents and consequences
inferred← citeshttps://doi.org/10.22161/ijaems.66.4openalex-snapshot
Mechanisms for co-creation and resources investment in the servitization process
inferred← citeshttps://doi.org/10.24251/hicss.2022.156openalex-snapshot
Emphasizing a Service Phase Perspective for Machine Manufacturers Seeking Digital Servitization - a Taxonomy for Industrial Service Phases
inferred← citeshttps://doi.org/10.2478/v10088-011-0002-8openalex-snapshot
Customer Centered Value Creation
inferred← citeshttps://doi.org/10.26163/gief.2023.97.42.029openalex-snapshot
PROBLEMS OF DIGITAL TRANSFORMATION OF SERVICE SPHERE: INNOVATION, ECONOMIC AND SOCIAL ASPECTS
inferred← citeshttps://doi.org/10.2752/175693811x12925927157018openalex-snapshot
Sustainable Apparel Product Development: In Search of a New Dominant Social Paradigm for the Field Using Sustainable Approaches
inferred← citeshttps://doi.org/10.32604/ee.2022.017709openalex-snapshot
Energy-Related Services as a Business: Eco-Transformation Logic to Support the Low-Carbon Transition
inferred← citeshttps://doi.org/10.3280/ei2017-001002openalex-snapshot
The relationship between servitization and product-service system: insights from the literature
inferred← citeshttps://doi.org/10.3280/mc2018-002007openalex-snapshot
Servitization in managerial literature: A content analysis
inferred← citeshttps://doi.org/10.3390/economies10080185openalex-snapshot
Unravelling the Potential of Digital Servitization in Sustainability-Oriented Organizational Performance—Does Digital Leadership Make It Different?
inferred← citeshttps://doi.org/10.3390/su11226447openalex-snapshot
Sustainable Development Model for the Automotive Industry
inferred← citeshttps://doi.org/10.3390/su13020532openalex-snapshot
Design and Development of Sustainable Product Service Systems Based on Design-Centric Complexity
inferred← citeshttps://doi.org/10.3390/systems9010006openalex-snapshot
System Modelling and Analysis to Support Economic Assessment of Product-Service Systems
inferred← citeshttps://doi.org/10.3926/serv2016openalex-snapshot
A novel interpretation of Service Management in the perspective of Lean Production
inferred← citeshttps://doi.org/10.4018/978-1-4666-4852-4.ch061openalex-snapshot
Product-Service Systems as Enabler for Sustainability-Oriented Innovation
inferred← citeshttps://doi.org/10.4018/978-1-4666-8348-8.ch001openalex-snapshot
From Competitive Agility to Competitive Leapfrogging
inferred← citeshttps://doi.org/10.4018/978-1-5225-2826-5.ch001openalex-snapshot
Next Step for Prosumerism Within the Rapidly Changing Agile IT Market
inferred← citeshttps://doi.org/10.4018/978-1-61350-165-8.ch003openalex-snapshot
Product-Service Systems as Enabler for Sustainability-Oriented Innovation
inferred← citeshttps://doi.org/10.4018/978-1-7998-1125-1.ch026openalex-snapshot
The Development of Servitization Concept in the Era of Industry 4.0 Through SCM Perspective
inferred← citeshttps://doi.org/10.4018/978-1-7998-8548-1.ch018openalex-snapshot
The Development of Servitization Concept in the Era of Industry 4.0 Through SCM Perspective
inferred← citeshttps://doi.org/10.4018/jssmet.2012070103openalex-snapshot
Value, Variety and Viability
inferred← citeshttps://doi.org/10.4236/jssm.2012.52023openalex-snapshot
Knowledge Space Concept and Its Application for Servitizing Manufacturing Industry
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