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Relationship marketing
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/job.319openalex-snapshot
A review and critique of emotional intelligence measures
inferredcites →https://doi.org/10.1002/job.321openalex-snapshot
The case for the ability‐based model of emotional intelligence in organizational behavior
inferredcites →https://doi.org/10.1002/mar.20011openalex-snapshot
Customer‐oriented selling: Exploring the roles of emotional intelligence and organizational commitment
inferredcites →https://doi.org/10.1002/smj.4250150205openalex-snapshot
Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques
inferredcites →https://doi.org/10.1016/0019-8501(93)90029-7openalex-snapshot
Buyer-supplier relationships today
inferredcites →https://doi.org/10.1016/0148-2963(90)90038-fopenalex-snapshot
Service encounters and service relationships: Implications for research
inferredcites →https://doi.org/10.1016/0263-2373(90)90115-mopenalex-snapshot
Value managed relationships: The key to customer retention and profitability
inferredcites →https://doi.org/10.1016/j.intell.2004.11.003openalex-snapshot
A psychometric evaluation of the Mayer–Salovey–Caruso Emotional Intelligence Test Version 2.0
inferredcites →https://doi.org/10.1016/s0019-8501(01)00169-9openalex-snapshot
The role of trust and relationship structure in improving supply chain responsiveness
inferredcites →https://doi.org/10.1016/s0019-8501(96)00113-7openalex-snapshot
Effect of just-in-time purchasing relationships on organizational design, purchasing department configuration, and firm performance
inferredcites →https://doi.org/10.1016/s0019-8501(96)00154-xopenalex-snapshot
Relationship marketing: An agenda for inquiry
inferredcites →https://doi.org/10.1016/s0019-8501(99)00058-9openalex-snapshot
Do Customer Partnerships Improve New Product Success Rates?
inferredcites →https://doi.org/10.1016/s0148-2963(03)00140-1openalex-snapshot
Cognitive and affective trust in service relationships
inferredcites →https://doi.org/10.1016/s0148-2963(96)00205-6openalex-snapshot
Relationship management: A call for fewer influence attempts?
inferredcites →https://doi.org/10.1016/s0148-2963(98)00016-2openalex-snapshot
Impact of Participative Service Relationships on Quality, Satisfaction and Retention
inferredcites →https://doi.org/10.1016/s0160-2896(99)00016-1openalex-snapshot
Emotional intelligence meets traditional standards for an intelligence
inferredcites →https://doi.org/10.1016/s0167-8116(96)00026-2openalex-snapshot
Network configuration and innovation success: An empirical analysis in German high-tech industries
inferredcites →https://doi.org/10.1016/s0191-8869(03)00240-xopenalex-snapshot
Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours
inferredcites →https://doi.org/10.1016/s1067-5671(96)05061-5openalex-snapshot
Service quality in professional business services: A relationship approach
inferredcites →https://doi.org/10.1016/s1320-1646(94)70275-6openalex-snapshot
From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing
inferredcites →https://doi.org/10.1016/s1320-1646(96)70266-6openalex-snapshot
Interdependence in Relationship Marketing
inferredcites →https://doi.org/10.1023/a:1007923907325openalex-snapshot
The Relationship Between U.K. Banks and Their Small Business Customers
inferredcites →https://doi.org/10.1037/1528-3542.3.1.97openalex-snapshot
Measuring emotional intelligence with the MSCEIT V2.0.
inferredcites →https://doi.org/10.1080/0267257x.1994.9964304openalex-snapshot
Close to the customer: But is it really a relationship?
inferredcites →https://doi.org/10.1080/0959396032000129507openalex-snapshot
Which trust and when? Conceptualizing trust in business relationships based on context and contingency
inferredcites →https://doi.org/10.1108/01437739910287117openalex-snapshot
Can emotional intelligence be measured and developed?
inferredcites →https://doi.org/10.1108/02652320010339617openalex-snapshot
Corporate‐customer satisfaction in the banking industry of Singapore
inferredcites →https://doi.org/10.1108/02652320210419698openalex-snapshot
Determinants of SME owners’ satisfaction with their banking relationships: a Canadian study
inferredcites →https://doi.org/10.1108/02652320210432936openalex-snapshot
Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking
inferredcites →https://doi.org/10.1108/02652320310498492openalex-snapshot
Relationship marketing: customer commitment and trust as a strategy for the smaller Hong Kong corporate banking sector
inferredcites →https://doi.org/10.1108/02652320610659003openalex-snapshot
Interpersonal liking in lender‐customer relationships in the Australian banking sector
inferredcites →https://doi.org/10.1108/02652329910254000openalex-snapshot
Relationship marketing in private banking in South Africa
inferredcites →https://doi.org/10.1108/02652329910278851openalex-snapshot
UK bank‐corporate relationships: large corporates’ expectations of service
inferredcites →https://doi.org/10.1108/02683940010330993openalex-snapshot
Emotional intelligence – A review and evaluation study
inferredcites →https://doi.org/10.1108/02683940410537972openalex-snapshot
A study of the relationship between emotional intelligence and performance in UK call centres
inferredcites →https://doi.org/10.1108/19355181200200004openalex-snapshot
Enhancing the Emotional Intelligence of Salespeople
inferredcites →https://doi.org/10.1108/978-1-78560-461-420152014openalex-snapshot
Building Theory from Case Study Research
inferredcites →https://doi.org/10.1108/eb028957openalex-snapshot
EMOTIONAL INTELLIGENCE AND TEAM PERFORMANCE: THE GOOD, THE BAD AND THE UGLY
inferredcites →https://doi.org/10.1108/eb028961openalex-snapshot
EMOTIONAL INTELLIGENCE, LEADERSHIP EFFECTIVENESS, AND TEAM OUTCOMES
inferredcites →https://doi.org/10.1108/eb028972openalex-snapshot
DEVELOPING EFFECTIVE SALESPEOPLE: EXPLORING THE LINK BETWEEN EMOTIONAL INTELLIGENCE AND SALES PERFORMANCE
inferredcites →https://doi.org/10.1111/1467-6486.00133openalex-snapshot
Trust in Business to Business Relationships: An Evaluation of its Status
inferredcites →https://doi.org/10.1111/j.1540-6261.1994.tb04418.xopenalex-snapshot
The Benefits of Lending Relationships: Evidence from Small Business Data
inferredcites →https://doi.org/10.1111/j.1745-493x.1988.tb00631.xopenalex-snapshot
Purchasing: A Competitive Weapon
inferredcites →https://doi.org/10.1177/0018726700538001openalex-snapshot
Emotions and Leadership: The Role of Emotional Intelligence
inferredcites →https://doi.org/10.1177/002224299005400103openalex-snapshot
A Model of Distributor Firm and Manufacturer Firm Working Partnerships
inferredcites →https://doi.org/10.1177/002224299205600402openalex-snapshot
The Changing Role of Marketing in the Corporation
inferredcites →https://doi.org/10.1177/0092070301291001openalex-snapshot
The Role of Interpersonal Liking in Building Trust in Long-Term Channel Relationships
inferredcites →https://doi.org/10.1177/0092070302303002openalex-snapshot
The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?
inferredcites →https://doi.org/10.1177/009207039502300402openalex-snapshot
Relationship Marketing of Services--Growing Interest, Emerging Perspectives
inferredcites →https://doi.org/10.1177/009207039502300411openalex-snapshot
Relationship Marketing and Distribution Channels
inferredcites →https://doi.org/10.1177/009207039502300414openalex-snapshot
An Integrated Model of Buyer-Seller Relationships
inferredcites →https://doi.org/10.1177/0092070399272008openalex-snapshot
Personal Selling and Sales Management: A Relationship Marketing Perspective
inferredcites →https://doi.org/10.1207/s15327965pli1503_02openalex-snapshot
TARGET ARTICLES: "Emotional Intelligence: Theory, Findings, and Implications"
inferredcites →https://doi.org/10.1300/j366v01n01_03openalex-snapshot
A Theory and Model of Business Alliance Success
inferredcites →https://doi.org/10.1509/jmkg.66.1.15.18449openalex-snapshot
Consumer Trust, Value, and Loyalty in Relational Exchanges
inferredcites →https://doi.org/10.2307/1251126openalex-snapshot
Developing Buyer-Seller Relationships
inferredcites →https://doi.org/10.2307/1251829openalex-snapshot
An Examination of the Nature of Trust in Buyer-Seller Relationships
inferredcites →https://doi.org/10.2307/1251946openalex-snapshot
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
inferredcites →https://doi.org/10.2307/1252265openalex-snapshot
Determinants of Long-Term Orientation in Buyer-Seller Relationships
inferredcites →https://doi.org/10.2307/1252308openalex-snapshot
The Commitment-Trust Theory of Relationship Marketing
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.1867842openalex-extracted
Transforming Nobody to Somebody: Do Transformational Leadership and Relationship Marketing Make a Difference for Sustainable Marketing
inferred← citeshttps://doi.org/10.1007/s43545-025-01117-6openalex-snapshot
Emotional intelligence, student trust and student satisfaction in higher education institutions
inferred← citeshttps://doi.org/10.1016/j.bar.2019.100871openalex-snapshot
A study on trust restoration efforts in the UK retail banking industry
inferred← citeshttps://doi.org/10.1016/j.heliyon.2023.e18007openalex-snapshot
The relationships between leader emotional intelligence, transformational leadership, and transactional leadership and job performance: A mediator model of trust
inferred← citeshttps://doi.org/10.1016/j.rpto.2015.09.002openalex-snapshot
Relationships between emotional intelligence and sales performance in Kuwait
inferred← citeshttps://doi.org/10.1057/dbm.2008.14openalex-snapshot
What characterises the culture of a market-oriented organisation applying a customer-intimacy philosophy?
inferred← citeshttps://doi.org/10.1057/fsm.2010.13openalex-snapshot
Online banking in India: An approach to establish CRM
inferred← citeshttps://doi.org/10.1057/kmrp.2014.9openalex-snapshot
Improving customer capital through relationship memory at a commercial bank in Spain
inferred← citeshttps://doi.org/10.1057/s41264-016-0005-2openalex-snapshot
Customers’ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs
inferred← citeshttps://doi.org/10.1080/02642069.2018.1441829openalex-snapshot
Improving relationship quality during the crisis
inferred← citeshttps://doi.org/10.1080/03075079.2015.1136613openalex-snapshot
Sticking with your university: the importance of satisfaction, trust, image, and shared values
inferred← citeshttps://doi.org/10.1080/08874417.2011.11645486openalex-snapshot
The Antecedents of Customer Relationship in E-Banking Industry
inferred← citeshttps://doi.org/10.1080/08963568.2012.685416openalex-snapshot
Communicating With Bank Stakeholders During Recession: Why It's Important, Who Is Doing It, and How to Stay in the Loop
inferred← citeshttps://doi.org/10.1080/1051712x.2010.499837openalex-snapshot
The Antecedents of Trust in Business-to-Business Financial Services
inferred← citeshttps://doi.org/10.1080/1351847x.2019.1700148openalex-snapshot
Keep your customer knowledgeable: financial advisors as educators
inferred← citeshttps://doi.org/10.1080/15332667.2013.794103openalex-snapshot
When Relationship Marketing Goes Wrong: Opportunism and Consumer Well-Being in Consumer-Bank Relationships
inferred← citeshttps://doi.org/10.1080/15332667.2024.2367334openalex-snapshot
The Impact of Relationship Marketing Dimensions on Financial Indicators of Stock Exchange Market Companies
inferred← citeshttps://doi.org/10.1108/02634501311324591openalex-snapshot
The role of interaction quality and switching costs in premium banking services
inferred← citeshttps://doi.org/10.1108/02652321011013599openalex-snapshot
Empirical investigation into the multi‐faceted trust in the wealth management context
inferred← citeshttps://doi.org/10.1108/02652321111152891openalex-snapshot
Ethical reputation and value received: customer perceptions
inferred← citeshttps://doi.org/10.1108/02652321111152918openalex-snapshot
A multidimensional typology of customer relationships: from faltering to affective
inferred← citeshttps://doi.org/10.1108/14720701311316634openalex-snapshot
Emotional intelligence as the departure of the path to corporate governance
inferred← citeshttps://doi.org/10.1108/17468800910968418openalex-snapshot
Relationship marketing: a Thai case
inferred← citeshttps://doi.org/10.1108/apjml-01-2014-0013openalex-snapshot
Roles of trust on rapport and satisfaction in services
inferred← citeshttps://doi.org/10.1108/ebr-03-2023-0076openalex-snapshot
The effect of entrepreneurial leadership traits on corporate sustainable development and firm performance: a resource-based view
inferred← citeshttps://doi.org/10.1108/ijbm-01-2021-0042openalex-snapshot
Exploring the reasons for bank-switching behavior in retail banking
inferred← citeshttps://doi.org/10.1108/ijbm-01-2024-0069openalex-snapshot
Embracing ambiguity: the unspoken key to sales success
inferred← citeshttps://doi.org/10.1108/ijbm-04-2019-0119openalex-snapshot
The moderating effect of e-bank structure on French consumers’ trust
inferred← citeshttps://doi.org/10.1108/ijbm-07-2020-0360openalex-snapshot
Investigating trust in the Israeli banking system from the reciprocating perspectives of customers and bankers: a mixed methods study
inferred← citeshttps://doi.org/10.1108/ijbm-08-2016-0112openalex-snapshot
Building customer loyalty in digital banking
inferred← citeshttps://doi.org/10.1108/ijbm-09-2015-0139openalex-snapshot
Perceived customer participation and work engagement: the path through emotional labor
inferred← citeshttps://doi.org/10.1108/ijbm-10-2019-0388openalex-snapshot
Elucidating salespeople's market orientation, proactive service behavior and organizational culture in the B2B banking sector: a Malaysian perspective
inferred← citeshttps://doi.org/10.1108/ijoa-04-2022-3229openalex-snapshot
The requisite role of emotional intelligence in customer service in the retail banking sector
inferred← citeshttps://doi.org/10.1108/ijoa-10-2014-0807openalex-snapshot
Conceptual model for measuring Saudi banking managers’ job performance based on their emotional intelligence (EI)
inferred← citeshttps://doi.org/10.1108/ijqss-10-2019-0120openalex-snapshot
Listening to bank customers: the meaning of trust
inferred← citeshttps://doi.org/10.1108/jbim-05-2021-0267openalex-snapshot
Exploring the role of relationship management and relationship quality in B2B: empirical insights and future research directions
inferred← citeshttps://doi.org/10.1108/jbim-08-2016-0170openalex-snapshot
Faking it: salesperson emotional intelligence’s influence on emotional labor strategies and customer outcomes
inferred← citeshttps://doi.org/10.1108/jcm-06-2017-2242openalex-snapshot
Emotional intelligence in transcendent customer experiences
inferred← citeshttps://doi.org/10.1108/jkm-07-2013-0284openalex-snapshot
Linking knowledge corridors to customer value through knowledge processes
inferred← citeshttps://doi.org/10.1108/jrim-09-2014-0055openalex-snapshot
A mixed method analysis of the Better Business Bureau’s third-party seal and the extent to which it inculcates trust among consumers
inferred← citeshttps://doi.org/10.1108/jsm-09-2012-0162openalex-snapshot
Does usage level of online services matter to customers’ bank loyalty?
inferred← citeshttps://doi.org/10.1108/sbr-03-2017-0014openalex-snapshot
Trust, religiosity, and relationship marketing: a conceptual overview of consumer brand loyalty
inferred← citeshttps://doi.org/10.1109/mercon.2017.7980529openalex-snapshot
Emotional intelligence, technology strategy and firm's non-financial performance
inferred← citeshttps://doi.org/10.1145/3308558.3313400openalex-snapshot
Exploring Perceived Emotional Intelligence of Personality-Driven Virtual Agents in Handling User Challenges
inferred← citeshttps://doi.org/10.1590/s0034-75902013005000004openalex-snapshot
Personalidade e boca a boca: propensão ao envio e recebimento de informações
inferred← citeshttps://doi.org/10.18646/2056.32.16-007openalex-snapshot
How does trust in teams, team identification, and organisational identification impact trust in organisations?
inferred← citeshttps://doi.org/10.21580/jdmhi.2020.2.1.5769openalex-snapshot
Competitive Advantages of Sharia Banks: Role of Ihsan Behavior and Digital Marketing in New Normal
inferred← citeshttps://doi.org/10.21608/aja.2021.29926openalex-snapshot
The Relationship between Emotional Intelligence and Marketing Effectiveness and its Impact on Market Spread (Loyalty, Product Positioning and Mental Image) For Multi-national Companies
inferred← citeshttps://doi.org/10.21744/lingcure.v6ns1.1978openalex-snapshot
Customer relationship marketing & enterprise performance
inferred← citeshttps://doi.org/10.21772/ripo.v36n2a01openalex-snapshot
Inteligencia Emocional y Conductas Laborales Contraproducentes: Metaanálisis de su Relación
inferred← citeshttps://doi.org/10.22624/aims/digital/v10n1p8openalex-snapshot
A Review of Literature On Service Quality, Safety Perception, and Customer Satisfaction in the Airline Industry
inferred← citeshttps://doi.org/10.24200/jmas.vol4iss03pp63-66openalex-snapshot
Emotional Intelligence and its Impact on Market Management
inferred← citeshttps://doi.org/10.2501/s1470785310201326openalex-snapshot
Dimensions of Relationship Marketing in Business-to-Business Financial Services
inferred← citeshttps://doi.org/10.29119/1641-3466.2019.136.6openalex-snapshot
CUSTOMER SATISFACTION IN RETAIL BANKING– CURRENT AND FUTURE RESEARCH TRENDS
inferred← citeshttps://doi.org/10.30819/iss.41-1.05openalex-snapshot
A structural model for investigating the role of relationship marketing and brand equity in the development of the business performance of private sport clubs
inferred← citeshttps://doi.org/10.3390/su10051591openalex-snapshot
Entrepreneurial Leadership, Performance, and Sustainability of Micro-Enterprises in Malaysia
inferred← citeshttps://doi.org/10.34260/jbt.v2i2.38openalex-snapshot
Impact of Relationship Marketing on Customer Loyalty in Banking Sector of Pakistan
inferred← citeshttps://doi.org/10.36948/ijfmr.2024.v06i02.13805openalex-snapshot
Relationship Marketing and Sustainable Competitive Advantage at Tema Branch of Zoomlion Ghana Limited
inferred← citeshttps://doi.org/10.3724/sp.j.1041.2011.00188openalex-snapshot
A Meta-Analysis of the Relationship Between Individual Emotional Intelligence and Workplace Performance
inferred← citeshttps://doi.org/10.3790/schm.136.3.303openalex-snapshot
Trust in Banks: A Tentative Conceptual Framework
inferred← citeshttps://doi.org/10.3846/bme.2020.12237openalex-snapshot
THE ROLE OF ETHICS, TRUST, AND SHARED VALUES IN THE CREATION OF LOYALTY: EMPIRICAL EVIDENCE FROM THE MOROCCAN UNIVERSITY™
inferred← citeshttps://doi.org/10.4018/978-1-4666-8820-9.ch005openalex-snapshot
Antecedents of Stakeholder Trust in Business Development in Latin America
inferred← citeshttps://doi.org/10.4018/978-1-6684-5853-2.ch002openalex-snapshot
A Study on Factors Influencing the Purchase Intention of Insurance Products Amongst Urban Households of Gandhinagar City
inferred← citeshttps://doi.org/10.4018/978-1-7998-7263-4.ch005openalex-snapshot
Use of Emotional Intelligence in Human Resource Management in Healthcare Organizations for Competitive Advantage
inferred← citeshttps://doi.org/10.4018/jcrmm.2012010101openalex-snapshot
Dimensions of CRM Effectiveness and its Effect on Relationship Quality
inferred← citeshttps://doi.org/10.4018/jissc.2012100105openalex-snapshot
Customer Relationship Management through Mobile Technologies
inferred← citeshttps://doi.org/10.4108/eai.4-11-2022.2328784openalex-snapshot
Analysis of the Impact of Islamic Corporate Governance and Bank Reputation on Islamic Bank Performance in Indonesia
inferred← citeshttps://doi.org/10.4236/ojbm.2021.93055openalex-snapshot
Relationship Marketing and Information Technology’s Impact on Customer Satisfaction and Commitment
inferred← citeshttps://doi.org/10.47525/ulasbid.1180033openalex-snapshot
DİJİTAL BANKACILIK UYGULAMALARININ MÜŞTERİ DENEYİMİ, TATMİNİ VE SADAKATE ETKİSİ
inferred← citeshttps://doi.org/10.5171/2014.460262openalex-snapshot
Participating in Social Network Online Purchase: How Significant Emotional Intelligence IS
inferred← citeshttps://doi.org/10.52783/jier.v4i1.588openalex-snapshot
Emotional Intelligence among Banking Professionals
inferred← citeshttps://doi.org/10.56457/jimk.v7i1.62openalex-snapshot
Effect of Service Quality on Customer Trust and Its Implications on Customer Satisfaction
inferred← citeshttps://doi.org/10.5755/j01.eis.0.9.12811openalex-snapshot
LEADERSHIP VALUES IN TRANSFORMATION OF ORGANIZATIONAL CULTURE TO IMPLEMENT COMPETITIVE INTELLIGENCE MANAGEMENT: THE TRUST BUILDING THROUGH ORGANIZATIONAL CULTURE
inferred← citeshttps://doi.org/10.5964/ejop.v10i4.755openalex-snapshot
Organizational Emotional Intelligence and Top Selling
inferred← citeshttps://doi.org/10.61426/sjbcm.v7i1.1527openalex-snapshot
SELF AWARENESS AND EMPLOYEE WORK-LIFE BALANCE OF INDIGENOUS OIL AND GAS FIRMS IN PORT HARCOURT, NIGERIA
inferred← citeshttps://doi.org/10.63963/001c.151005openalex-snapshot
Dimensions of Trust and Trustworthiness in Retail Banking: Evidence From India
inferred← citeshttps://doi.org/10.70675/508679f4z87f7z47b4zaa0fz9938419ab2aaopenalex-snapshot
Les déterminants de la fidélité à l'enseigne-marque de service : application dans le secteur bancaire vietnamien
inferred← citeshttps://doi.org/10.7341/20242012openalex-snapshot
Entrepreneurial orientation and SME export performance: Unveiling the mediating roles of innovation capability and international networking accessibility in the brass industry
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