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Importance‐Performance Analysis and the Measurement of Service Quality

https://doi.org/10.1108/03090569310026402
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Application of Perception-Promotion Matrix Model—The Case of Kaohsiung City
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The Demise of Novell Netware—Did Perceptions Related to Network Administration Play a Role?
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Service Quality Assessments of Cultural Heritage Sites by Residents and Tourists: Application of Four Complementary IPA Techniques
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Classification of the destination attributes in the content of competitiveness (by revised importance-performance analysis)
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Hybrid multi-criteria decision-making model for assessing perceived significance of 23 potentially modifiable cancer risk factors among senior nursing officers
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FLYSAT: An Index of Consumer Satisfaction with Service Offering in the Airline Industry
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Enhancing Importance-Performance Analysis Through Segmentation
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Determinants of Service Quality in Education: A New Zealand Perspective
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Strategic Implications for Marketing Business Education in New Zealand
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Customers Perception of Service Quality in Higher Education
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Association Planners' Satisfaction
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An Extended Application of Importance-Performance Analysis
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Cross Border Traveler Satisfaction to the Shenzhen Special Economic Zone of China
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The Use of Importance Performance Analysis in the Hospitality Industry
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An Empirical Application of Quantitative Derived Importance-Performance Analysis (QDIPA) for Employee Satisfaction
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Seyahat Acentası Enformasyon Sistem Başarısının Kullanıcı Perspektifinden İncelenmesi
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Hospitality Students’ Perception of College Library Service Quality: Importance- Performance Analysis
inferred← citeshttps://doi.org/10.1504/ijeb.2009.024623openalex-snapshot
Evaluating e-government in Malaysia: an Importance-Performance grid Analysis (IPA) of citizens and service providers
inferred← citeshttps://doi.org/10.1504/ijfsm.2005.007985openalex-snapshot
Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies
inferred← citeshttps://doi.org/10.1504/ijicbm.2012.049341openalex-snapshot
Linking perceived service quality dimensions, customer satisfaction and perceived value with behavioural intentions in Indian retail banking: an SEM study
inferred← citeshttps://doi.org/10.1504/ijltm.2009.021990openalex-snapshot
The concept and measurement of service quality in the hotel sector: the case of Split, Croatia
inferred← citeshttps://doi.org/10.1504/ijmdm.2021.10034295openalex-snapshot
Decision making based on citizens standpoint: An Importance-Performance Analysis of Smart City Indicators
inferred← citeshttps://doi.org/10.1509/jmkr.38.2.269.18845openalex-snapshot
Index Construction with Formative Indicators: An Alternative to Scale Development
inferred← citeshttps://doi.org/10.1522/1514167openalex-snapshot
Analyse et propositions d action pour ameliorer la qualite des services des bibliotheques universitaires quebecoises
inferred← citeshttps://doi.org/10.15446/dyna.v83n197.55426openalex-snapshot
Variables relevantes para la medición de la calidad percibida del servicio bancario
inferred← citeshttps://doi.org/10.15709/hswr.2018.38.1.271openalex-snapshot
A Study on IPA Analysis of Good Care based on Japanese Care Staff’s Awareness in Long-Term Care Insurance: The Case of Japan
inferred← citeshttps://doi.org/10.15722/jds.7.1.200903.71openalex-snapshot
Application of Importance-Performance Analysis in Highway Service Area's Performance
inferred← citeshttps://doi.org/10.15869/itobiad.1205985openalex-snapshot
Niş Pazar Bölümü Olarak Engellilerin GSM Operatörü Seçim Kriterleri Üzerine Nitel Bir Araştırma
inferred← citeshttps://doi.org/10.1590/s0034-759020170105openalex-snapshot
THE USE OF IMPORTANCE-PERFORMANCE ANALYSIS TO MEASURE THE SATISFACTION OF TRAVEL AGENCY FRANCHISEES
inferred← citeshttps://doi.org/10.17053/jcc.2018.21.3.009openalex-snapshot
Examining the College Students’ Perceived Fast Food Restaurant Selection Attributes
inferred← citeshttps://doi.org/10.17265/1537-1514/2012.02.010openalex-snapshot
Applying Importance-Performance Analysis to the Management of Health Care Services
inferred← citeshttps://doi.org/10.17502/m.rcs.v2i1.38openalex-snapshot
Revisión y crítica del papel de las expectativas en las escalas para medir la calidad percibida del servicio
inferred← citeshttps://doi.org/10.17561//ree.v2019n2.11openalex-snapshot
Evaluación de la calidad en el servicio y su impacto en la lealtad en Bancomer
inferred← citeshttps://doi.org/10.18037/ausbd.550748openalex-snapshot
Kurumsal Sosyal Sorumluluk ve Hizmet Kalitesinin Kurum İmajı ve Satın Alma Niyeti Üzerindeki Etkileri
inferred← citeshttps://doi.org/10.18280/jesa.560612openalex-snapshot
Assessing Trauma Healing Methods for Volcanic Disaster Evacuees in Indonesia
inferred← citeshttps://doi.org/10.18533/rss.v1i2.22openalex-snapshot
Improving the Service Quality of Islamic Boarding School based on Importance Performance Analysis Results
inferred← citeshttps://doi.org/10.18551/rjoas.2019-01.20openalex-snapshot
IMPORTANCE-PERFORMANCE ANALYSIS: REVIEWING THE EVALUATION OF LICENSING SERVICE FOR PRODUCTION CERTIFICATE OF HOME FOOD INDUSTRY
inferred← citeshttps://doi.org/10.18843/ijms/v6i1(3)/01openalex-snapshot
Service Quality Variance across Demographic Variables: An Empirical Assessment of Hotel Industry in Northern India
inferred← citeshttps://doi.org/10.20311/stat2017.01.hu0029openalex-snapshot
A vevői elégedettség mérésének lehetőségei többdimenziós szemléletben
inferred← citeshttps://doi.org/10.20470/jsi.v6i4.242openalex-snapshot
How to Measure Quality of Service Using Unstructured Data Analysis: A General Method Design
inferred← citeshttps://doi.org/10.20867/thm.25.1.openalex-snapshot
inferred← citeshttps://doi.org/10.20961/performa.21.2.53595openalex-snapshot
Penentuan Prioritas Usulan Perbaikan Kualitas Layanan Pengguna Aplikasi Ruangguru Dengan Menggunakan Metode Importance Performance Analysis
inferred← citeshttps://doi.org/10.21776/ub.jiat.2020.006.02.7openalex-snapshot
Mount Bromo Eruption Disaster Preparedness With Android Mobile Based Application
inferred← citeshttps://doi.org/10.21776/ub.jitode.2016.004.02.01openalex-snapshot
The Evaluation of Incentive-Disincentive System in Tourism Development: A Case Study of Lake Linow Development, Tomohon, North Sulawesi
inferred← citeshttps://doi.org/10.21776/ub.jitode.2017.005.02.04openalex-snapshot
Analysis of Tourist Satisfaction to Tourist Attraction Quality in Kediri Regency, East Java
inferred← citeshttps://doi.org/10.24018/ejsocial.2022.2.2.218openalex-snapshot
Effectiveness of Learning Activities in the Pandemic and Post Pandemic Era
inferred← citeshttps://doi.org/10.24127/simplex.v3i1.2618openalex-snapshot
PENILAIAN KINERJA PEGAWAI APARATUR SIPIL NEGARA BADAN PENELITIAN DAN PENGEMBANGAN DAERAH KABUPATEN LAMPUNG TENGAH DENGAN PENDEKATAN IMPORTANCE PERFORMANCE ANALYSIS
inferred← citeshttps://doi.org/10.24874/ijqr15.02-07openalex-snapshot
THE MODERATING EFFECT OF DESTINATION QUALITY ON TOURISM POLICY AND TOURISM DEVELOPMENT
inferred← citeshttps://doi.org/10.2501/ijmr-2016-005openalex-snapshot
Stakeholder Preference and Stated vs Derived Importance Satisfaction Research
inferred← citeshttps://doi.org/10.25916/sut.26291743openalex-snapshot
Employers' perceptions of importance-performance gaps in co-op students' technical marketing skills
inferred← citeshttps://doi.org/10.26493/2335-4194.14.87-99openalex-snapshot
Quality of a Rural Destination: Visitor and Resident Approach
inferred← citeshttps://doi.org/10.26493/2335-4194.14_1openalex-snapshot
inferred← citeshttps://doi.org/10.26710/jafee.v5i2.935openalex-snapshot
Mediating Role of Customer Trust in Predicting Customer Commitment Through Automated Service Quality in Commercial Banking
inferred← citeshttps://doi.org/10.29119/1641-3466.2018.130.41openalex-snapshot
Other methods of measuring the quality of transport services - alternatives for the servqual method
inferred← citeshttps://doi.org/10.2991/aebmr.k.210522.011openalex-snapshot
The Effect of Service Quality and Brand Image in the Air Cargo Industry on Customer Satisfaction and Loyalty of PT Garuda Indonesia (Persero) Tbk
inferred← citeshttps://doi.org/10.2991/iceb-15.2015.17openalex-snapshot
Banking Service Quality Analysis in Facing Challenges and Opportunities for Business Development
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