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Perceptions of justice and employee willingness to engage in customer‐oriented behavior

https://doi.org/10.1108/08876040410542263
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1006/obhd.1993.1022openalex-snapshot
Workers′ Evaluations of the "Ends" and the "Means": An Examination of Four Models of Distributive and Procedural Justice
inferredcites →https://doi.org/10.1007/978-1-4899-2115-4openalex-snapshot
The Social Psychology of Procedural Justice
inferredcites →https://doi.org/10.1007/bf02723473openalex-snapshot
Developing Customer Orientation among Service Employees
inferredcites →https://doi.org/10.1016/s0065-2601(08)60108-2openalex-snapshot
Inequity In Social Exchange
inferredcites →https://doi.org/10.1037/0021-9010.72.1.55openalex-snapshot
Reactions to procedural injustice in payment distributions: Do the means justify the ends?
inferredcites →https://doi.org/10.1037/0021-9010.76.6.845openalex-snapshot
Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?
inferredcites →https://doi.org/10.1037/0022-3514.50.6.1134openalex-snapshot
Procedural justice and culture: Effects of culture, gender, and investigator status on procedural preferences.
inferredcites →https://doi.org/10.1037/0033-2909.103.3.411openalex-snapshot
Structural equation modeling in practice: A review and recommended two-step approach.
inferredcites →https://doi.org/10.1057/palgrave.jibs.8490838openalex-snapshot
Leadership and Organizational Justice: Similarities and Differences across Cultures
inferredcites →https://doi.org/10.1080/00207599208246877openalex-snapshot
Procedural Justice and Culture
inferredcites →https://doi.org/10.1108/08876040010352727openalex-snapshot
Patient satisfaction: a matter of choice
inferredcites →https://doi.org/10.1108/08876049210035872openalex-snapshot
Service Provider Job Satisfaction and Customer
inferredcites →https://doi.org/10.1108/eb022861openalex-snapshot
ARE THE SCALES TIPPED IN FAVOR OF PROCEDURAL OR DISTRIBUTIVE JUSTICE? AN INVESTIGATION OF THE U.S., INDIA, GERMANY, AND HONG KONG (CHINA)
inferredcites →https://doi.org/10.1177/002224299305700102openalex-snapshot
Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis
inferredcites →https://doi.org/10.1177/014920630002600306openalex-snapshot
Understanding Procedural Justice and Its Impact on Business Organizations
inferredcites →https://doi.org/10.1177/014920638801400405openalex-snapshot
A Restatement of the Satisfaction-Performance Hypothesis
inferredcites →https://doi.org/10.1177/014920639001600208openalex-snapshot
Organizational Justice: Yesterday, Today, and Tomorrow
inferredcites →https://doi.org/10.1177/109467050133005openalex-snapshot
Customer Orientation
inferredcites →https://doi.org/10.1177/a014107openalex-snapshot
Intra- and inter-justice relationships: Assessing the direction
inferredcites →https://doi.org/10.1207/s15324834basp1803_3openalex-snapshot
Does Having a Say Matter Only if You Get Your Way? INstrumental and Value-Expressive Effects of Employee Voice
inferredcites →https://doi.org/10.1509/jmkg.64.2.35.18001openalex-snapshot
Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees
inferredcites →https://doi.org/10.2307/1251791openalex-snapshot
An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context
inferredcites →https://doi.org/10.2307/1251854openalex-snapshot
Market Orientation: Antecedents and Consequences
inferredcites →https://doi.org/10.2307/1252055openalex-snapshot
Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis
inferredcites →https://doi.org/10.2307/2393071openalex-snapshot
Organizational Citizenship Behavior: The Good Soldier Syndrome.
inferredcites →https://doi.org/10.2307/2393257openalex-snapshot
Cultures and Organizations: Software of the Mind.
inferredcites →https://doi.org/10.2307/256422openalex-snapshot
EFFECTS OF PROCEDURAL AND DISTRIBUTIVE JUSTICE ON REACTIONS TO PAY RAISE DECISIONS.
inferredcites →https://doi.org/10.2307/256489openalex-snapshot
RESEARCH NOTES. DISTRIBUTIVE AND PROCEDURAL JUSTICE AS PREDICTORS OF SATISFACTION WITH PERSONAL AND ORGANIZATIONAL OUTCOMES.
inferredcites →https://doi.org/10.2307/256571openalex-snapshot
WORKPLACE JUSTICE AND JOB SATISFACTION AS PREDICTORS OF SATISFACTION WITH UNION AND MANAGEMENT.
inferredcites →https://doi.org/10.2307/256591openalex-snapshot
JUSTICE AS A MEDIATOR OF THE RELATIONSHIP BETWEEN METHODS OF MONITORING AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR.
inferredcites →https://doi.org/10.2307/256704openalex-snapshot
CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.
inferredcites →https://doi.org/10.2307/3152110openalex-snapshot
The Effects of Supplier Fairness on Vulnerable Resellers
inferredcites →https://doi.org/10.2307/3152222openalex-snapshot
Organizational Citizenship Behaviors and Sales Unit Effectiveness
inferredcites →https://doi.org/10.4324/9780203792643openalex-snapshot
Exchange and Power in Social Life
inferredcites →https://doi.org/10.5465/amr.1986.4283909openalex-snapshot
Prosocial Organizational Behaviors
inferredcites →https://doi.org/10.5465/amr.1988.4306983openalex-snapshot
The Empowerment Process: Integrating Theory and Practice

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.1517788openalex-extracted
Antecedents of Market Orientation and its Impact on Customer Oriented Behavior: Moderating Role of Job Satisfaction for Health Care Professionals
inferred← citeshttps://doi.org/10.2139/ssrn.3717410openalex-extracted
Building a Customer Focused Strategy: Developing Conceptual Frameworks and Research Propositions
inferred← citeshttps://doi.org/10.1002/nvsm.1525openalex-snapshot
Engaging consumers in esthetic offerings: conceptualizing and developing a measure for arts engagement
inferred← citeshttps://doi.org/10.1002/pa.2488openalex-snapshot
High core self‐evaluation maintains patient oriented behavior: A motivational model of reward system
inferred← citeshttps://doi.org/10.1007/s11628-018-0387-4openalex-snapshot
Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator
inferred← citeshttps://doi.org/10.1016/j.sbspro.2012.04.010openalex-snapshot
The relationship between target costing and value-based pricing and presenting an aggregate model based on customers’ expectations
inferred← citeshttps://doi.org/10.1097/jhm-d-18-00168openalex-snapshot
Exploring Internal Benefits of Medical Tourism Facilitators’ Satisfaction
inferred← citeshttps://doi.org/10.1108/00483480710822391openalex-snapshot
Organizational anomie as moderator of the relationship between an unfavorable attitudinal environment and citizenship behavior (OCB)
inferred← citeshttps://doi.org/10.1108/01425450710714496openalex-snapshot
Grievance management and its links to workplace justice
inferred← citeshttps://doi.org/10.1108/09578230810882036openalex-snapshot
Fairness, teachers' non‐task behavior and alumni satisfaction
inferred← citeshttps://doi.org/10.1108/14779960910938106openalex-snapshot
The role of anomia on the relationship between organisational justice perceptions and organisational citizenship online behaviours
inferred← citeshttps://doi.org/10.1108/ejm-09-2018-0653openalex-snapshot
The emotional side of organizational decision-making: examining the influence of messaging in fostering positive outcomes for the brand
inferred← citeshttps://doi.org/10.1108/ijbm-09-2019-0321openalex-snapshot
What make banks’ front-line staff more customer oriented? The role of interactional justice
inferred← citeshttps://doi.org/10.1108/jsm-03-2019-0112openalex-snapshot
Buffering negative impacts of jaycustomer behavior on service employees
inferred← citeshttps://doi.org/10.1108/jsm-08-2012-0157openalex-snapshot
Healthcare branding: developing emotionally based consumer brand relationships
inferred← citeshttps://doi.org/10.1111/1744-7941.12029openalex-snapshot
Effects of mentoring on customer orientation: the moderating role of gender
inferred← citeshttps://doi.org/10.1177/2278682114522362openalex-snapshot
Organizational Justice as Predictor of Activity of the Position, Achieving Result, and Developing further Potential
inferred← citeshttps://doi.org/10.14198/inturi2016.11.05openalex-snapshot
El bienestar y la conducta de los empleados de hotel en el contexto de la actual crisis económica
inferred← citeshttps://doi.org/10.15295/bmij.v8i5.1658openalex-snapshot
SAĞLIK HİZMETLERİNDE MÜŞTERİ ODAKLILIĞIN MARKA GÜVENİ, MARKA PRESTİJİ VE MARKA SAVUNUCULUĞUNA ETKİSİ
inferred← citeshttps://doi.org/10.19082/2524openalex-snapshot
Expectation of fairness: a turning point in the professional satisfaction of Iranian nurses
inferred← citeshttps://doi.org/10.21859/ijnr-110402openalex-snapshot
The Impact of Organizational Justice Dimensions of Nurses' and Health Workers' Job Satisfaction (The Mediating Role of Work-Family Conflict and Organizational Commitment)
inferred← citeshttps://doi.org/10.2753/jmr1536-5433050104openalex-snapshot
Redefining OCB as Cybercivism: Do Work Attitudes also Explain Organizational Citizenship Internet Behaviors?
inferred← citeshttps://doi.org/10.2753/mtp1069-6679180301openalex-snapshot
Social and Equity Inferences in Customers' Evaluation of Services
inferred← citeshttps://doi.org/10.29131/uiibd.322959openalex-snapshot
Çalışma Ortamında Sosyal Kaytarma
inferred← citeshttps://doi.org/10.33422/ijarme.2018.10.42openalex-snapshot
The impact of relational and functional customer-centered of sales force on the success of new product development (Intervention variables: Transformational Leadership, Interdependence with Sales Unit, Customer Behaviorism)
inferred← citeshttps://doi.org/10.3390/ijerph17072296openalex-snapshot
How Servant Leadership Leads to Employees’ Customer-Oriented Behavior in the Service Industry? A Dual-Mechanism Model
inferred← citeshttps://doi.org/10.3727/152599519x15506259855814openalex-snapshot
The Path to Adoption and Advocacy: Exploring Dimensions Of Brand Experience and Engagement at Trade Shows
inferred← citeshttps://doi.org/10.4103/2395-2296.152226openalex-snapshot
Social loafing among nurses and its relation with organizational justice
inferred← citeshttps://doi.org/10.5539/ass.v11n13p221openalex-snapshot
Collectivism and Customer Orientation among Nurses: A Case Study in Iran
inferred← citeshttps://doi.org/10.62270/jirms.vi.13openalex-snapshot
Antecedents of Market Orientation and its impact on Customer-Oriented Behavior: the moderating role of Job Satisfaction for Health care Professionals: A comparison of Public and Private Hospitals
inferred← citeshttps://doi.org/10.63201/chd8-bamxopenalex-snapshot
Improving teacher empowerment in selected Adventist English language centers in Asia : a case study
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