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A research agenda for investigation of product innovation in the financial services sector
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Outgoing claims: the papers this work cites, builds on, or argues with.
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Marketing Financial Services
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Integrated Product, Process and Enterprise Design
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The knowledge-creating company: How Japanese companies create the dynamics of innovation
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New industrial service development: Scenarios for success and failure
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Reengineering the new product development process: A framework for innovation and flexibility in high technology firms
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New Product Development For Service Companies
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Exploring Retail Bank Performance and New Product Development: A Profile of Industry Practices
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The new new product development game
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Positioning of Financial Services for Competitive Advantage
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New Industrial Financial Services: What Distinguishes the Winners
inferredcites →https://doi.org/10.1016/0737-6782(93)90072-xopenalex-snapshot
An Interim Report on Measuring Product Development Success and Failure
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Determinants of Timeliness in Product Development
inferredcites →https://doi.org/10.1016/0737-6782(94)90029-9openalex-snapshot
Determinants of New Product Performance: A Review and Meta‐Analysis
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Perspective third-generation new product processes
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Differential Potency of Factors Affecting Innovation Performance in Manufacturing and Services Firms in Australia
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How Banks Apply Marketing Expertise to Develop New Derivatives
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Management of technology in the service sector: Practices in the banking industry
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Managing Product Innovation in Financial Services Firms
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The new product development process for commercial financial services
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The Knowledge-creating company: How Japanese companies create the dynamics of innovation
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Learning during the new financial service innovation process
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Matching Electronic Distribution Channels to Product Characteristics: The Role of Congruence in Consideration Set Formation
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A critical look at technological innovation typology and innovativeness terminology: a literature review
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How Experienced Product Innovators Organize
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Key Factors Affecting Customer Evaluation of Discontinuous New Products
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Discontinuous Innovation and the New Product Development Process
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Quality in new service development: Key concepts and a frame of reference
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Realizing innovation in services
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Innovation in Services: The Need for Knowledge Management
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Engineering and Product Development Management
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The Impact of Regulation on the Strategy and Structure of Building Societies
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Aspects of Innovation in a Turbulent Market Environment: Empirical Evidence from UK Building Societies
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The Impact of the New Product Development Project on the Success of Financial Services
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Key Concepts for New Service Development
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Management of Innovation in Services
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New service development
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New product development in the financial service industry: A case study
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The adoption of direct banking services
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A Comparison of Alternative Theories of Services Marketing
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Innovation in medium‐sized insurance companies: how marketing adds value
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Marketing communications and product performance: innovative vs non‐innovative new retail financial products
inferredcites →https://doi.org/10.1108/02652320010356762openalex-snapshot
Success and failure factors in developing new banking and insurance services in South Africa
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Modelling consumer choice of distribution channels: an illustration from financial services
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The diffusion of Internet banking among Singapore consumers
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inferredcites →https://doi.org/10.1108/02652320410521719openalex-snapshot
Effective communication with lead customers in developing new banking products
inferredcites →https://doi.org/10.1108/02652320510577357openalex-snapshot
Re‐engineering service quality process mapping: e‐banking process
inferredcites →https://doi.org/10.1108/02652328910134563openalex-snapshot
Developing New Personal Financial Products – Some Evidence of the Role of Market Research
inferredcites →https://doi.org/10.1108/02652329010136857openalex-snapshot
Evaluation of New Financial Services
inferredcites →https://doi.org/10.1108/02652329110007165openalex-snapshot
Management of Financial Services Marketing: Issues and Perceptions
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Success Factors for New Consumer Financial Services
inferredcites →https://doi.org/10.1108/02652329310027675openalex-snapshot
The New Product Process in Financial Services: Strategy for Success
inferredcites →https://doi.org/10.1108/02652329310027684openalex-snapshot
Why European Financial Institutions Do Not Test‐market New Consumer Products
inferredcites →https://doi.org/10.1108/02652329310027701openalex-snapshot
Developing New Financial Services within UK Building Societies
inferredcites →https://doi.org/10.1108/02652329510082898openalex-snapshot
The impact of deregulation on the UK building society branch network in the 1990s
inferredcites →https://doi.org/10.1108/03090560010342485openalex-snapshot
Communication flows during financial service innovation
inferredcites →https://doi.org/10.1108/03090569110138202openalex-snapshot
Success Factors in Developing New Business Services
inferredcites →https://doi.org/10.1108/03090569110139166openalex-snapshot
Marketing‐orientation Revisited: The Crucial Role of the Part‐time Marketer
inferredcites →https://doi.org/10.1108/03090569810204526openalex-snapshot
New service development: a review of the literature and annotated bibliography
inferredcites →https://doi.org/10.1108/08876040410542254openalex-snapshot
New service development: a network perspective
inferredcites →https://doi.org/10.1108/08876049610148567openalex-snapshot
Benchmarking measures of customer satisfaction, quality and performance for new financial service products
inferredcites →https://doi.org/10.1108/08876049710168519openalex-snapshot
Product management and the marketing of financial services
inferredcites →https://doi.org/10.1108/08876049810219511openalex-snapshot
Managing the delayed service encounter: the role of employee action and customer prior experience
inferredcites →https://doi.org/10.1108/09544780010351715openalex-snapshot
Social‐dynamical aspects of quality management in NPD
inferredcites →https://doi.org/10.1108/09564230210421146openalex-snapshot
The impact of information technology on customer and supplier relationships in the financial services
inferredcites →https://doi.org/10.1108/09564230210421155openalex-snapshot
Leveraging technology to improve field service
inferredcites →https://doi.org/10.1108/09564239310024985openalex-snapshot
Services Innovation: Successful versus Unsuccessful Firms
inferredcites →https://doi.org/10.1108/09564239410064061openalex-snapshot
Business Process Re‐engineering
inferredcites →https://doi.org/10.1108/09564239410068689openalex-snapshot
The Development of New Financial Services
inferredcites →https://doi.org/10.1108/09564239510078858openalex-snapshot
Designing services: an information‐processing approach
inferredcites →https://doi.org/10.1108/09564239510084923openalex-snapshot
Analysis, planning, improvisation and control in the development of new services
inferredcites →https://doi.org/10.1108/09564239510096894openalex-snapshot
Level of success inputs for service innovations in the same firm
inferredcites →https://doi.org/10.1108/09564239610109401openalex-snapshot
Determinants of new product performance
inferredcites →https://doi.org/10.1108/09564239910255361openalex-snapshot
Linking communication to innovation success in the financial services industry: a case study analysis
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QFD: an interactive algorithm for the prioritization of product’s technical design characteristics
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Financial services and the Internet ‐ what does cyberspace mean for the financial services industry?
inferredcites →https://doi.org/10.1108/13581980610685658openalex-snapshot
Product innovation and consumer choice in the UK financial services industry
inferredcites →https://doi.org/10.1108/14601060210415144openalex-snapshot
Innovation as the core competency of a service organisation: the role of technology, knowledge and networks
inferredcites →https://doi.org/10.1108/14601069810368485openalex-snapshot
Innovation overview and future challenges
inferredcites →https://doi.org/10.1108/14601069910248838openalex-snapshot
Successful market innovation
inferredcites →https://doi.org/10.1108/14601069910248856openalex-snapshot
The effectiveness of market information in enhancing new product success rates
inferredcites →https://doi.org/10.1108/14637150210435008openalex-snapshot
Business process reengineering and performance improvement
inferredcites →https://doi.org/10.1108/eb010729openalex-snapshot
An Exercise in Product Development for the 1980s:
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How Large Commercial Banks Manage Product Innovation
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Innovation in Banking: The In‐Home Computerised Banking Example
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BUILDING SOCIETIES IN TRANSITION: STRATEGY IN A NEW MARKET ENVIRONMENT
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STRATEGY FOR FINANCIAL SERVICES: CASHING IN ON COMPETITIVE INERTIA
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New Product Development and Management in Financial Institutions
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Developing New Services: Improving the Process Makes it Better
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Restructuring towards a Service Orientation: The Strategic Challenges
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Nine Lessons on Service Quality
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Benchmarking and credit risk management in financial services
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The Marketing of Services: Managing the Intangibles
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Project NewProd: Factors in New Product Success
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Organizational Influences on the New Product Development Process in Financial Services
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The new product process: an empirically‐based classification scheme
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Auditing product innovation activities in manufacturing firms
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Open Innovation in the Financial Services Sector - A global literature review
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How Chinese commercial banks innovate: process and practice
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Linking Innovation Measurement to an Implementation Framework: A Case Study of a Financial Services Organization at the Front End of Innovation
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Inovação, desempenho e coprodução no setor financeiro : estudo de companhias brasileiras de capital aberto
inferred← citeshttps://doi.org/10.30543/7-1(2018)-24openalex-snapshot
The Changing Performance in the Financial System- An Empirical Brief in Innovative Services and Products of Banks
inferred← citeshttps://doi.org/10.32890/ijib2018.3.2.5openalex-snapshot
A REVIEW ON PRODUCT DEVELOPMENT OF ISLAMIC SOCIAL FINANCE IN TIJARI SECTOR
inferred← citeshttps://doi.org/10.32898/ibmj.01/1.2article10openalex-snapshot
Effects of Project Innovation Services on the Growth of Commercial Banks: A Case Study of Fintech Project of KCB Bank (Kenya) Limited
inferred← citeshttps://doi.org/10.34626/ptz2-ma35openalex-snapshot
A Utilização de Tecnologias Self-Service nos Serviços Bancários e o Comportamento do Consumidor em Portugal
inferred← citeshttps://doi.org/10.3990/2.358openalex-snapshot
Towards an analysis of "banking solutions" from the perspective of exporting companies in Brazil
inferred← citeshttps://doi.org/10.4018/978-1-4666-4562-2.ch008openalex-snapshot
The Communication and Information Role on the Innovation Process Performance in the Collaborative Context
inferred← citeshttps://doi.org/10.4018/978-1-61520-617-9.ch014openalex-snapshot
Customer Involved Open Innovation
inferred← citeshttps://doi.org/10.4067/s0718-18762020000100103openalex-snapshot
Factors in the Ecosystem of Mobile Payment Affecting its Use: From the Customers' Perspective in Taiwan
inferred← citeshttps://doi.org/10.4236/jss.2025.138037openalex-snapshot
Factors Influencing the Intention to Use E-Government Services: The Case Study in Cambodia
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Actor Roles in the Service Development Process
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Academic publications on innovation management in banks (1998–2008): A research note
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DEVELOPMENT OF NEW SERVICES IN SMALLER ORGANISATIONS: THEY DO JUST HAPPEN
inferred← citeshttps://doi.org/10.52783/tjjpt.v44.i4.1326openalex-snapshot
A Study On The Relationship Between Financial Innovation And Bank Sustainability- A Case Study Of State Bank Of India
inferred← citeshttps://doi.org/10.5380/atoz.v1i2.41311openalex-snapshot
A View of innovation process in a collaborative perspective
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Fatores de sucesso na inovação em serviços: um estudo qualitativo do desenvolvimento de complexos serviços no contexto colaborativo
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New Service Development Process in Intermodal Transport: The Case of Turkey
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Service Development in Outsourced Public Service Networks: A Study in the Public Transport Sector
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Effects of Financial Innovations on Performance of Commercial Banks in Kenya
inferred← citeshttps://doi.org/10.6007/ijarbss/v3-i12/451openalex-snapshot
Conceptualization of new model of factors affecting on learning process of NSD in Iranian Banks
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Spécificités de l’innovation dans les services d’assurance : le cas de l’agent général
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