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Customer orientation, relationship quality, and relational benefits to the firm

https://doi.org/10.1108/08876040710746516
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development
inferredcites →https://doi.org/10.1016/0022-4359(93)90003-2openalex-snapshot
Customer satisfaction, customer retention, and market share
inferredcites →https://doi.org/10.1016/0167-8116(95)00034-8openalex-snapshot
Commercial and interpersonal relationships; Using the structure of interpersonal relationships to understand individual-to-individual, individual-to-firm, and firm-to-firm relationships in commerce
inferredcites →https://doi.org/10.1016/s0022-4359(97)90002-6openalex-snapshot
The influence of salesperson selling behaviors on customer satisfaction with products
inferredcites →https://doi.org/10.1016/s0022-4359(97)90013-0openalex-snapshot
Customers' motivations for maintaining relationships with service providers
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Customer benefits and company consequences of customer-salesperson relationships in retailing
inferredcites →https://doi.org/10.1016/s0167-8116(97)00030-xopenalex-snapshot
Retail relationships and store loyalty: A multi-level perspective
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Structural equation modeling in practice: A review and recommended two-step approach.
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inferredcites →https://doi.org/10.1080/02642069400000035openalex-snapshot
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inferredcites →https://doi.org/10.1080/0267257x.1994.9964296openalex-snapshot
Buyer‐seller relationships: A conceptual model and empirical investigation
inferredcites →https://doi.org/10.1080/08853134.1996.10754071openalex-snapshot
Personal Selling and Sales Management in the New Millennium
inferredcites →https://doi.org/10.1080/08853134.1997.10754112openalex-snapshot
Broadening the Scope of Relationship Selling
inferredcites →https://doi.org/10.1080/08853134.2001.10754272openalex-snapshot
Contextual Influences and the Adoption and Practice of Relationship Selling in a Business-to-business Setting: An Exploratory Study
inferredcites →https://doi.org/10.1080/08853134.2003.10748995openalex-snapshot
Customer-Oriented Selling: A Review, Extension, and Directions for Future Research
inferredcites →https://doi.org/10.1080/10696679.2001.11501893openalex-snapshot
An Examination of the Relationships between Retail Work Environments, Salesperson Selling Orientation-Customer Orientation and Job Performance
inferredcites →https://doi.org/10.1086/208570openalex-snapshot
Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective
inferredcites →https://doi.org/10.1108/03090560210437299openalex-snapshot
Market‐oriented value creation in service firms
inferredcites →https://doi.org/10.1108/03090560310454037openalex-snapshot
Measuring the quality of relationships in consumer services: an empirical study
inferredcites →https://doi.org/10.1108/08876040210422682openalex-snapshot
Perceived risk and outcome differences in multi‐level service relationships
inferredcites →https://doi.org/10.1108/09564230110382763openalex-snapshot
Generating positive word‐of‐mouth communication through customer‐employee relationships
inferredcites →https://doi.org/10.1142/9781944659028_0031openalex-snapshot
Starbucks: Delivering Customer Service
inferredcites →https://doi.org/10.1177/002224299405800110openalex-snapshot
SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/002224378201900307openalex-snapshot
The SOCO Scale: A Measure of the Customer Orientation of Salespeople
inferredcites →https://doi.org/10.1177/002224378702400302openalex-snapshot
Product/Consumption-Based Affective Responses and Postpurchase Processes
inferredcites →https://doi.org/10.1177/002224378702400408openalex-snapshot
Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry
inferredcites →https://doi.org/10.1177/009207039101900307openalex-snapshot
Understanding the Structure of Consumers' Satisfaction Evaluations of Service Delivery
inferredcites →https://doi.org/10.1177/0092070394223009openalex-snapshot
Social Values and Salesperson Performance: An Empirical Examination
inferredcites →https://doi.org/10.1177/0092070398262004openalex-snapshot
The Role of Relationship Quality in the Stratification of Vendors as Perceived by Customers
inferredcites →https://doi.org/10.1177/0092070399271004openalex-snapshot
The Impact of Suppliers' Perceptions of Reseller Market Orientation on Key Relationship Constructs
inferredcites →https://doi.org/10.1177/1094670502004003006openalex-snapshot
Understanding Relationship Marketing Outcomes
inferredcites →https://doi.org/10.1509/jmkg.64.2.35.18001openalex-snapshot
Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees
inferredcites →https://doi.org/10.1509/jmkg.66.1.15.18449openalex-snapshot
Consumer Trust, Value, and Loyalty in Relational Exchanges
inferredcites →https://doi.org/10.1509/jmkr.39.1.110.18928openalex-snapshot
The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.2307/1251817openalex-snapshot
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
inferredcites →https://doi.org/10.2307/1251829openalex-snapshot
An Examination of the Nature of Trust in Buyer-Seller Relationships
inferredcites →https://doi.org/10.2307/1252059openalex-snapshot
Factors Affecting Trust in Market Research Relationships
inferredcites →https://doi.org/10.2307/1252308openalex-snapshot
The Commitment-Trust Theory of Relationship Marketing
inferredcites →https://doi.org/10.2307/3152110openalex-snapshot
The Effects of Supplier Fairness on Vulnerable Resellers

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Salesperson Customer Orientation as an Antecedent to Customer Loyalty: An Exploratory Study
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Von der Customer-Dominant Logic zum Kundendominanten Management
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Literature Service: Academic Contributions to Corporate Management from the Customer Perspective
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Moderierende Effekte der Ergebnisfairness auf den Service-Encounter
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Flexible Distribution Strategies in Network Marketing Companies
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The Moderating Effect of Quality Management Systems in Firm Performance of Exporting Portuguese Firms: Understanding the Impact of Quality Management Adoption in Firm Performance in an Exporting Context
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Impact of Customer Orientation, Inducements and Ethics on Loyalty to the Firm: Customers’ Perspective
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Workplace Spirituality as a Precursor to Relationship-Oriented Selling Characteristics
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The impact of users’ characteristics on customer lifetime value raising: evidence from mobile data service in China
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Understanding the Mediating Effects of Relationship Quality on Technology Acceptance: An Empirical Study of E-Appointment System
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The Role of Perceived Market Orientation in the Higher Education Sector
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Social capital and organizational legitimacy as competitive advantages in the information and communications technology sector
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The role of server–patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants: The moderating roles of marital status and educational level
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Customers’ risk perception and dine-out motivation during a pandemic: Insight for the restaurant industry
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An investigation of the formation of rapport between players and dealers in the casino industry
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What mitigate and exacerbate the influences of customer incivility on frontline employee extra-role behaviour?
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From exhibitor engagement readiness to perceived exhibition performance via relationship quality
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More than Machines: The Role of the Future Retail Salesperson in Enhancing the Customer Experience
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Contribution de la qualité relationnelle à la fidélité des consommateurs et au choix du point de vente
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Relationship quality time: the validation of a relationship quality scale in higher education
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The Risk Implications of Mergers and Acquisitions with Information Technology Firms
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Firm AI Adoption Intensity and Marketing Performance
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Does buyer–seller similarity affect buyer satisfaction with the seller firm?
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Does relationship quality matter in service relationships?
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Strategic alignment between relationship marketing and human resource management in financial services organizations
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Impact of firm’s customer orientation on performance: the moderating role of interfunctional coordination and employee commitment
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The Role of Effective Service Provider Communication Style in the Formation of Restaurant Patrons' Perceived Relational Benefits and Loyalty
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The Role of Service Quality, Perceived Value, and Relationship Quality in Enhancing Customer Loyalty in the Travel Agency Sector
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Market Orientation, Strategy and Revenue Growth in the Turkish Hotel Industry
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SOCO's impact on service outcomes of tour guides: the moderating effect of customers’ shopping orientation
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Watching sports on Twitch? A study of factors influencing continuance intentions to watch Thursday Night Football co-streaming
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Assessing Value Co-Creation and New Product Success from Cultural Orientations and Relationship Marketing Perspectives
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The Role of Retail Equity, Value and Relational Benefits in Building B2B Relationships in Retailing
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Supervisor support and customer orientation: The importance of learning goal orientation in the hotel industry
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Life Insurance Service Providers’ Attributes and Relationship Quality
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Analysis of Social Media Usage and Relationship to Profit Margin among Insurance Companies
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Customer Engagement Behaviors in Hospitality: Customer-Based Antecedents
inferred← citeshttps://doi.org/10.1108/02652320910979889openalex-snapshot
Antecedents and consequences of buyer‐seller relationship quality in the financial services industry
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Relationship quality evaluation in retailers' relationships with consumers
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The moderating influence of client sophistication on relationships within business‐to‐business credence service markets
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Effects of customer equity drivers on customer loyalty in B2B context
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Consumer sociability and service provider expertise influence on service relationship success
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The employee‐customer relationship quality
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inferred← citeshttps://doi.org/10.1108/09604520910943206openalex-snapshot
Service quality effect on satisfaction and word of mouth in the health care industry
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Comprehension of relationship quality in the retail environment
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Beyond satisfaction
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The antecedents and consequents of relationship quality in internet shopping
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Employees’ customer orientation and customer satisfaction in the public utility sector
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A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership
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Editorial: Stakeholder causal scope analysis for strategic management of big data: implications for the European-Mediterranean region
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How customer orientation leads to customer satisfaction
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Linking employees’ affective commitment and knowledge sharing for an increased customer orientation
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Customer orientation, relationship quality, and performance
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How customers respond to the assistive intent of an E-retailer?
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The role of salespeople in developing life insurance customer loyalty
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Leveraging technology to cultivate relational benefits and drive purchases in live commerce
inferred← citeshttps://doi.org/10.1108/imr-09-2020-0215openalex-snapshot
Customer-centric strategy driving innovativeness and business growth in international markets
inferred← citeshttps://doi.org/10.1108/jfrc-03-2015-0014openalex-snapshot
The insurance agents’ intention to make inappropriate product recommendations
inferred← citeshttps://doi.org/10.1108/jhti-06-2022-0246openalex-snapshot
Evaluating visitor–therapist relationship in Indian spa and wellness resorts
inferred← citeshttps://doi.org/10.1108/jsm-01-2016-0042openalex-snapshot
Why are customers loyal in sharing-economy services? A relational benefits perspective
inferred← citeshttps://doi.org/10.1108/jsm-12-2014-0402openalex-snapshot
How does customer orientation influence authentic emotional display?
inferred← citeshttps://doi.org/10.1108/jstp-08-2016-0138openalex-snapshot
Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters
inferred← citeshttps://doi.org/10.1108/jstp-08-2022-0187openalex-snapshot
Factors influencing consumer forgiveness: a systematic literature review and directions for future research
inferred← citeshttps://doi.org/10.1108/jstp-08-2022-0188openalex-snapshot
Gig worker typology and research agenda: advancing research for frontline service providers
inferred← citeshttps://doi.org/10.1108/k-07-2018-0376openalex-snapshot
How would the managementof human behavior variables influence customer-oriented management?
inferred← citeshttps://doi.org/10.1108/mip-01-2018-0030openalex-snapshot
Impact of customer orientation on word-of-mouth and cross-buying
inferred← citeshttps://doi.org/10.1108/mip-03-2019-0186openalex-snapshot
Revisiting the role of relationship benefits in online retail
inferred← citeshttps://doi.org/10.1108/mip-06-2020-0263openalex-snapshot
The impact of eWOM on consumer brand engagement
inferred← citeshttps://doi.org/10.1108/mip-08-2015-0161openalex-snapshot
Capacity building for sustained competitive advantage: a conceptual framework
inferred← citeshttps://doi.org/10.1108/mrr-09-2018-0344openalex-snapshot
Customers as “partial” employees of organizations: good or bad?
inferred← citeshttps://doi.org/10.1108/mrr-10-2014-0232openalex-snapshot
Should relationship quality be measured as a disaggregated or a composite construct?
inferred← citeshttps://doi.org/10.1108/s1474-797920140000025003openalex-snapshot
The Effects of Entrepreneurial Marketing Strategies on the Long-Term Competitive Sustenance of Born Global Firms: Examples from the Indian Knowledge-Intensive Services Industry
inferred← citeshttps://doi.org/10.1108/sajbs-02-2017-0017openalex-snapshot
A multipath model of salesperson performance in the financial services industry
inferred← citeshttps://doi.org/10.1108/tqm-08-2020-0195openalex-snapshot
What matters most in achieving customer satisfaction in banking? A study from the perspective of employee characteristics
inferred← citeshttps://doi.org/10.1109/iiai-aai.2016.23openalex-snapshot
The Relationships among Personality, Management Accounting Information Systems, and Customer Relationship Quality
inferred← citeshttps://doi.org/10.1111/ijcs.12987openalex-snapshot
Customer relational benefit: A second‐order meta‐analysis and an alternative framework
inferred← citeshttps://doi.org/10.1123/jsm.26.2.177openalex-snapshot
Toward Team or Player? How Trust, Vicarious Achievement Motive, and Identification Affect Fan Loyalty
inferred← citeshttps://doi.org/10.1145/3359326openalex-snapshot
Pen-and-paper Rituals in Service Interaction
inferred← citeshttps://doi.org/10.11606/t.12.2009.tde-07102009-162549openalex-snapshot
Considerações sobre o projeto e gestão do sistema de serviço: uma proposta de modelo orientado para a entrega de valor ao cliente
inferred← citeshttps://doi.org/10.1177/0047287516688565openalex-snapshot
The Impact of Customer Experience on Relationship Quality with Travel Agencies in a Multichannel Environment
inferred← citeshttps://doi.org/10.1177/0047287517696978openalex-snapshot
Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization
inferred← citeshttps://doi.org/10.1177/1096348012436381openalex-snapshot
Image Congruence and Relationship Quality in Predicting Switching Intention
inferred← citeshttps://doi.org/10.1177/1096348013491593openalex-snapshot
Examination of Factors Affecting Hotel Employees’ Service Orientation
inferred← citeshttps://doi.org/10.1177/1356766710391450openalex-snapshot
Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents
inferred← citeshttps://doi.org/10.1177/1356766717725561openalex-snapshot
Exploring customer engagement in tourism
inferred← citeshttps://doi.org/10.1177/1467358420914373openalex-snapshot
Tourist engagement and citizenship behavior: The mediating role of relationship quality in the hotel industry
inferred← citeshttps://doi.org/10.1177/2277975217733858openalex-snapshot
Relationship Between Job Orientation and Performance of Sales People: A Financial Services Industry Perspective
inferred← citeshttps://doi.org/10.12727/ajts.26.1openalex-snapshot
Guests’ Desire for Relational Closeness with Hosts: The Roles of Attachment Styles
inferred← citeshttps://doi.org/10.12816/0001141openalex-snapshot
Influencing Factors to Optimize the Processes of Providing Services to Customers with Customeroriented Approach
inferred← citeshttps://doi.org/10.12816/0016577openalex-snapshot
The Effect of Employees' Customer Orientation , Customer's Satisfaction and Commitment on Customer's Sustainability
inferred← citeshttps://doi.org/10.13088/jiis.2016.22.4.123openalex-snapshot
Intents of Acquisitions in Information Technology Industrie
inferred← citeshttps://doi.org/10.13140/rg.2.1.1059.3045openalex-snapshot
THE IMPACT OF BUSINESS ORIENTATIONS ON CUSTOMER LOYALTY: AN EMPIRICAL STUDY USING A CASE STUDY APPROACH
inferred← citeshttps://doi.org/10.14419/ijet.v7i2.12.11038openalex-snapshot
Impact of human-robot interaction on user satisfaction with humanoid-based healthcare
inferred← citeshttps://doi.org/10.14458/rsu.res.2016.28openalex-snapshot
The Influencing Factors toward Brand Loyalty of Smartphone in Phnom Penh, Cambodia
inferred← citeshttps://doi.org/10.14710/jspi.v17i2.103-118openalex-snapshot
INVESTIGATING THE EFFECT OF CUSTOMER RELATIONS QUALITY AND PRODUCT EXCELLENCE ON MARKETING PERFORMANCE THROUGH PRODUCT COMPETITIVE ADVANTAGE (Empirical Study at PT Bank Mega, Tbk)
inferred← citeshttps://doi.org/10.1504/jgba.2021.114317openalex-snapshot
Loyalty and word-of-mouth as outcomes of South African Airbnb customers' relationship quality
inferred← citeshttps://doi.org/10.1515/icom-2021-0026openalex-snapshot
Changing Things so (Almost) Everything Stays the Same
inferred← citeshttps://doi.org/10.15706/jksms.2012.13.5.009openalex-snapshot
서비스 제공자의 전문성과 고객의 사회성이 지속적 사용의도에 미치는 영향 - IT서비스를 중심으로 -
inferred← citeshttps://doi.org/10.15722/jds.13.11.201511.79openalex-snapshot
Effects of Traditional Market Service Quality Factors on Customer Value, Relational Quality, and Behavioral Intention
inferred← citeshttps://doi.org/10.15722/jds.14.7.201607.33openalex-snapshot
An Analysis of a Causal Relationship between a Franchise Coffee Shop’s Servicescape Factors and the Ability to Provide Service with Customer Satisfaction and Loyalty
inferred← citeshttps://doi.org/10.15837/aijjs.v13i1.3729openalex-snapshot
DIGITAL MARKETING REGULATIONS
inferred← citeshttps://doi.org/10.15843/kpapr.25.3.201109.83openalex-snapshot
The Factors Affecting Customer Satisfaction and Customer Loyalty to Enhance Profitability of Non-profit Store
inferred← citeshttps://doi.org/10.15855/swp.2009.36.3.495openalex-snapshot
The Effects of the Relational Benefit on the Public Social Service Users' Satisfaction
inferred← citeshttps://doi.org/10.1590/0104-530x4706-20openalex-snapshot
Customer orientation and financial performance relationship: the mediating role of innovative capability
inferred← citeshttps://doi.org/10.1590/s1415-65552011000500006openalex-snapshot
Uma generalização empírica sobre comunicação boca a boca usando metanálise
inferred← citeshttps://doi.org/10.16980/jitc.11.2.201504.17openalex-snapshot
The Influence of Consumers’ Thinking Styles on Their Responses to Marketing Offers: The Moderating Role of Relationship Quality and the Types of Marketing Offers
inferred← citeshttps://doi.org/10.17058/cepe.v0i43.7639openalex-snapshot
O efeito da turbulência tecnológica no sucesso de novos produtos
inferred← citeshttps://doi.org/10.17130/ijmeb.902217openalex-snapshot
MÜŞTERİ ODAKLILIĞININ İYİ İŞVEREN ALGISI VE GÜVENİLİR FİNANSAL İMAJ ÜZERİNE ETKİSİ: ÜRÜNÜN KONFOR VE GÜVENLİK ÖZELLİKLERİNİN PARALEL ARACILIK ROLÜ
inferred← citeshttps://doi.org/10.17576/pengurusan-2012-36-11openalex-snapshot
Exploring the Mediating Effect of Brand Relationship Quality in the Service Brand Equity and Brand Resonance Linkage
inferred← citeshttps://doi.org/10.17576/pengurusan-2013-39-14openalex-snapshot
Meneliti Kesan Tanggungjawab Sosial Korporat dan Imej terhadap Kesetiaan Pelanggan dalam Kalangan Pembeli Barangan Runcit
inferred← citeshttps://doi.org/10.17657/jcr.2025.1.31.1openalex-snapshot
The Influence of Personal Innovativeness on the Intention to Continue Using the Metaverse as a Distribution Platform: Verification of the Serial Multiple Mediation Effect Based on the Technology Acceptance Model
inferred← citeshttps://doi.org/10.20491/isarder.2018.379openalex-snapshot
Hizmet Kalitesinin Müşteri Tatmini ve Ağızdan Ağıza İletişim Üzerindeki Etkisi: Havayolu Endüstrisinde Cinsiyet Temelli Bir Araştırma - The Effect of Service Quality on Customer Satisfaction and Word-of-Mouth Communication: A Gender Based Research in the Airline Industry
inferred← citeshttps://doi.org/10.20491/isarder.2019.625openalex-snapshot
Elektronik Müşteri İlişkileri Uygulamalarının Algılanan İlişki Kalitesi ve Müşteri Sadakati Üzerine Etkisi: Havayolu Sektöründe Bir Araştırma (The Influence of Electronic Customer Relationship Management Practices on Relationship Quality and Customer Loyalty: A Research in Airline Industry)
inferred← citeshttps://doi.org/10.20491/isarder.2020.1082openalex-snapshot
Yiyecek İçecek İşletmelerinde Hizmet Kalitesinin Müşteri Vatandaşlık Davranışına Etkisi: İstanbul Örneği (The Effect of Service Quality on Customer Citizenship Behavior in Food and Beverage Enterprises: The Case of İstanbul)
inferred← citeshttps://doi.org/10.20878/cshr.2017.23.3.001openalex-snapshot
A Study on the Customers' Perception and Intention to Purchase Food according to Food Styling
inferred← citeshttps://doi.org/10.21275/v5i3.18031604openalex-snapshot
The Investigation of Effect of Customer Orientation and Staff Service-Oriented on Quality of Service, Customer Satisfaction and Loyalty in Hyperstar Stores
inferred← citeshttps://doi.org/10.21480/tjrm.20.1.200906.003openalex-snapshot
A Study on the Classification of Hazardous Area Based on Risk Assessment
inferred← citeshttps://doi.org/10.21608/jces.2015.51498openalex-snapshot
Influence of Relationship Marketing Underpinnings on Egyptian Hotel Customer's Satisfaction and
inferred← citeshttps://doi.org/10.22436/jmcs.002.02.15openalex-snapshot
An Study Some Of The Factors Affecting On Relationship Quality Employee -Customer In The Hotel Industry By Fuzzy Logic
inferred← citeshttps://doi.org/10.22610/imbr.v9i6.2037openalex-snapshot
Job Resourcefulness, Customer Orientation and Employees Outcomes: A Study of Hotel Employees in Pakistan
inferred← citeshttps://doi.org/10.2308/jeta-50747openalex-snapshot
Analysis and Sentiment Detection in Online Reviews of Tax Professionals: A Comparison of Three Software Packages
inferred← citeshttps://doi.org/10.23860/mgdr-2025-10-01-04openalex-snapshot
Customer Lifetime Value: Dimensionalities and Conceptual Connections
inferred← citeshttps://doi.org/10.23977/ieim.2023.060506openalex-snapshot
The Impact of Fresh E-Commerce Web Site Customer Orientation on Relationship Benefits and Customer Loyalty
inferred← citeshttps://doi.org/10.24191/ijsms.v2i2.8125openalex-snapshot
THE INFLUENCE OF PATIENT-PERCEIVED SERVICE QUALITY AND BRAND TRUST ON WORD OF MOUTH
inferred← citeshttps://doi.org/10.24247/ijsmmrddec20191openalex-snapshot
The Mediating Effect of Events and Experiences and Word-of-Mouth Marketing on Telecommunication Companies in Jordan
inferred← citeshttps://doi.org/10.2478/aucts-2020-0005openalex-snapshot
Increasing Customer Satisfaction For Public Transportation Services
inferred← citeshttps://doi.org/10.30518/jav.1320102openalex-snapshot
Factors of Human Interaction on the Path to Passenger Satisfaction, Perceived Value, and Intention to Recommend in Airlines
inferred← citeshttps://doi.org/10.30566/ijo-bs/2022.02.80openalex-snapshot
inferred← citeshttps://doi.org/10.3126/jthe.v7i0.17689openalex-snapshot
Hotel Attributes Influencing International Tourists’ Satisfaction and Loyalty
inferred← citeshttps://doi.org/10.31695/ijasre.2019.33477openalex-snapshot
The Influence of Relationship Marketing and Service Quality on Customer Satisfaction and Impact on Word of Mouth Customers at the Bank Rakyat Indonesia Tulungagung Branch
inferred← citeshttps://doi.org/10.33540/460openalex-snapshot
Fostering Student-Faculty Relationships in Higher Education
inferred← citeshttps://doi.org/10.3390/su13052783openalex-snapshot
The Antecedents and Consequences of Rapport between Customers and Salespersons in the Tourism Industry
inferred← citeshttps://doi.org/10.3390/su152015137openalex-snapshot
Face or Relational Benefits? Research on the Influencing Mechanism on Repurchase Intention for Agricultural Inputs
inferred← citeshttps://doi.org/10.34626/0fd0-d834openalex-snapshot
A qualidade do serviço e seu impacto na satisfação, imagem corporativa e relacionamento com os clientes: O caso MEO.
inferred← citeshttps://doi.org/10.34626/axrt-s916openalex-snapshot
Key Account Management in the Banking Sector. Customer-Key Account Manager Relationship Quality, its Drivers and Outcomes.
inferred← citeshttps://doi.org/10.36345/kacst.2015.33.2.003openalex-snapshot
The Effects of Perceived Value on the Relationships Between Service Quality, Customer Satisfaction, and Store Loyalty: Focus on One or Two-member Households
inferred← citeshttps://doi.org/10.37059/tjosal.2010.26.3.379openalex-snapshot
A Study on the Effect of Customer Orientation on Service Quality and Customer Satisfaction in Liner Shipping Companies
inferred← citeshttps://doi.org/10.3917/mav.031.0267openalex-snapshot
L'implantation de l'orientation marché et la création d'une nouvelle relation bancaire
inferred← citeshttps://doi.org/10.3990/2.319openalex-snapshot
Proceedings of the 2nd International Symposium on Partial Least Squares Path Modeling: The conference for PLS Users
inferred← citeshttps://doi.org/10.3990/2.339openalex-snapshot
Exploring customer engagement behavior: construct proposal and its antecedents
inferred← citeshttps://doi.org/10.4018/978-1-4666-2524-2.ch009openalex-snapshot
Relationship Quality in Services
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