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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping

https://doi.org/10.1108/08876041011031118
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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Consequences of Web-based service quality: Uncovering a multi-faceted chain of effects
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Consumer satisfaction as a process
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Customer satisfaction, customer retention, and market share
inferredcites →https://doi.org/10.1016/0167-8116(95)00027-5openalex-snapshot
Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
inferredcites →https://doi.org/10.1016/s0022-4359(00)00028-2openalex-snapshot
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
inferredcites →https://doi.org/10.1016/s0022-4359(00)00035-xopenalex-snapshot
E-satisfaction: an initial examination
inferredcites →https://doi.org/10.1016/s0022-4359(01)00064-1openalex-snapshot
Cross-category effects of induced arousal and pleasure on the internet shopping experience
inferredcites →https://doi.org/10.1016/s0022-4359(01)00065-3openalex-snapshot
Customer loyalty in e-commerce: an exploration of its antecedents and consequences
inferredcites →https://doi.org/10.1016/s0022-4359(96)90014-7openalex-snapshot
An empirical examination of a model of perceived service quality and satisfaction
inferredcites →https://doi.org/10.1016/s0022-4359(99)80005-0openalex-snapshot
The role of perceived risk in the quality-value relationship: A study in a retail environment
inferredcites →https://doi.org/10.1016/s0148-2963(02)00330-2openalex-snapshot
Flow and Internet shopping behavior
inferredcites →https://doi.org/10.1016/s0148-2963(98)00016-2openalex-snapshot
Impact of Participative Service Relationships on Quality, Satisfaction and Retention
inferredcites →https://doi.org/10.1016/s0148-2963(98)00017-4openalex-snapshot
Service Performance Gap
inferredcites →https://doi.org/10.1016/s0148-2963(98)00060-5openalex-snapshot
Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior
inferredcites →https://doi.org/10.1016/s0160-7383(99)00108-5openalex-snapshot
Quality, satisfaction and behavioral intentions
inferredcites →https://doi.org/10.1016/s0167-8116(00)00005-7openalex-snapshot
Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes
inferredcites →https://doi.org/10.1016/s0167-8116(98)00009-3openalex-snapshot
Capturing the dynamics of in-process consumption emotions and satisfaction in extended service transactions
inferredcites →https://doi.org/10.1016/s0272-6963(98)00019-9openalex-snapshot
A definition of theory: research guidelines for different theory‐building research methods in operations management
inferredcites →https://doi.org/10.1016/s0963-8687(02)00022-7openalex-snapshot
Online trust: a stakeholder perspective, concepts, implications, and future directions
inferredcites →https://doi.org/10.1037/0021-9010.79.6.875openalex-snapshot
Consumer satisfaction and perceived quality: Complementary or divergent constructs?
inferredcites →https://doi.org/10.1037/0021-9010.88.5.879openalex-snapshot
Common method biases in behavioral research: A critical review of the literature and recommended remedies.
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Evaluation of goodness-of-fit indices for structural equation models.
inferredcites →https://doi.org/10.1080/02642060701725669openalex-snapshot
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
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An Examination of the Web-Based Strategies of the Top 100 U.S. Retailers
inferredcites →https://doi.org/10.1080/10864415.2001.11044225openalex-snapshot
An Evaluation of Cyber-Bookshops: The WebQual Method
inferredcites →https://doi.org/10.1108/03090560110388169openalex-snapshot
Behavioural responses to customer satisfaction: an empirical study
inferredcites →https://doi.org/10.1108/08876040310474800openalex-snapshot
How do consumers evaluate Internet retail service quality?
inferredcites →https://doi.org/10.1108/08876040310486302openalex-snapshot
Assessing service quality on the Web: evidence from business‐to‐consumer portals
inferredcites →https://doi.org/10.1108/08876040410542272openalex-snapshot
Critical service quality encounters on the Web: an exploratory study
inferredcites →https://doi.org/10.1108/08876040610704892openalex-snapshot
A service perspective on modelling intentions of on‐line purchasing
inferredcites →https://doi.org/10.1108/08876049710187482openalex-snapshot
A cross‐sectional test of the effect and conceptualization of service value
inferredcites →https://doi.org/10.1108/09564239610129931openalex-snapshot
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
inferredcites →https://doi.org/10.1108/09564239710174408openalex-snapshot
The nomological net of perceived service quality
inferredcites →https://doi.org/10.1108/09564239710189835openalex-snapshot
Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination
inferredcites →https://doi.org/10.1108/09590550010315223openalex-snapshot
An examination of the relationship between service quality, customer satisfaction, and store loyalty
inferredcites →https://doi.org/10.1108/09590550510581485openalex-snapshot
Customer perceptions of e‐service quality in online shopping
inferredcites →https://doi.org/10.1108/09604520110387257openalex-snapshot
Service quality and e‐commerce: an exploratory analysis
inferredcites →https://doi.org/10.1108/09604520710744326openalex-snapshot
Perceived e‐service quality (PeSQ)
inferredcites →https://doi.org/10.1177/002224298304700107openalex-snapshot
Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study
inferredcites →https://doi.org/10.1177/002224298805200108openalex-snapshot
Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/002224299405800110openalex-snapshot
SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
inferredcites →https://doi.org/10.1177/002224299405800304openalex-snapshot
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
inferredcites →https://doi.org/10.1177/002224299606000302openalex-snapshot
A Reexamination of the Determinants of Consumer Satisfaction
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/002224378702400401openalex-snapshot
Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis
inferredcites →https://doi.org/10.1177/002224379303000102openalex-snapshot
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
inferredcites →https://doi.org/10.1177/0049124192021002001openalex-snapshot
Tests for Structural Equation Models
inferredcites →https://doi.org/10.1177/009207002236911openalex-snapshot
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
inferredcites →https://doi.org/10.1177/009207002236915openalex-snapshot
Can Price Dispersion in Online Markets be Explained by Differences in E-Tailer Service Quality?
inferredcites →https://doi.org/10.1177/0092070300281007openalex-snapshot
Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn
inferredcites →https://doi.org/10.1177/0092070300281015openalex-snapshot
The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda
inferredcites →https://doi.org/10.1177/0092070394221002openalex-snapshot
Price, Product Information, and Purchase Intention: An Empirical Study
inferredcites →https://doi.org/10.1177/03079450094225openalex-snapshot
Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors
inferredcites →https://doi.org/10.1177/1094670504271156openalex-snapshot
E-S-QUAL
inferredcites →https://doi.org/10.1177/1094670505278867openalex-snapshot
Measuring Service Quality in E-Retailing
inferredcites →https://doi.org/10.1207/s15327663jcp0403_04openalex-snapshot
Distinguishing Service Quality and Customer Satisfaction: The Voice of the Consumer
inferredcites →https://doi.org/10.1287/mksc.12.2.125openalex-snapshot
The Antecedents and Consequences of Customer Satisfaction for Firms
inferredcites →https://doi.org/10.1287/mksc.19.1.83.15183openalex-snapshot
Wine Online: Search Costs Affect Competition on Price, Quality, and Distribution
inferredcites →https://doi.org/10.1287/mnsc.46.4.563.12061openalex-snapshot
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
inferredcites →https://doi.org/10.1300/j057v06n01_04openalex-snapshot
Product Motivation and Purchasing Activity
inferredcites →https://doi.org/10.1509/jmkg.66.2.102.18478openalex-snapshot
The Market Valuation of Internet Channel Additions
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.2307/1251841openalex-snapshot
Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations
inferredcites →https://doi.org/10.2307/1251871openalex-snapshot
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
inferredcites →https://doi.org/10.2307/1251929openalex-snapshot
The Behavioral Consequences of Service Quality
inferredcites →https://doi.org/10.2307/1252074openalex-snapshot
Customer Switching Behavior in Service Industries: An Exploratory Study
inferredcites →https://doi.org/10.2307/1252174openalex-snapshot
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
inferredcites →https://doi.org/10.2307/1252308openalex-snapshot
The Commitment-Trust Theory of Relationship Marketing
inferredcites →https://doi.org/10.2307/1252310openalex-snapshot
Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
inferredcites →https://doi.org/10.2307/3150876openalex-snapshot
A Paradigm for Developing Better Measures of Marketing Constructs
inferredcites →https://doi.org/10.2307/3150980openalex-snapshot
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics
inferredcites →https://doi.org/10.2307/41166074openalex-snapshot
Shopping Online for Freedom, Control, and Fun
inferredcites →https://doi.org/10.4135/9781452229102openalex-snapshot
Service Quality: New Directions in Theory and Practice
inferredcites →https://doi.org/10.4135/9781452229102.n1openalex-snapshot
Service Quality: Insights and Managerial Implications from the Frontier
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
inferredcites →https://doi.org/10.5465/amr.1994.9412271805openalex-snapshot
DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS
inferredcites →https://doi.org/10.5860/choice.47-6963openalex-snapshot
Satisfaction: a behavioral perspective on the consumer

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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inferred← citeshttps://doi.org/10.1108/09684881311293070openalex-snapshot
Antecedents and consequences of service quality in a higher education context
inferred← citeshttps://doi.org/10.1108/13555851211278196openalex-snapshot
Service quality in a higher education context: an integrated model
inferred← citeshttps://doi.org/10.1108/978-1-80043-388-520201007openalex-snapshot
Digital Consumer Behavior in an Omnichannel World
inferred← citeshttps://doi.org/10.1108/978-1-83867-685-820201009openalex-snapshot
Integrated Marketing Communication in B2B2C Area
inferred← citeshttps://doi.org/10.1108/ajb-08-2020-0133openalex-snapshot
Web-store image dimensions and online retail customer loyalty: investigating mediators and moderators
inferred← citeshttps://doi.org/10.1108/apjml-05-2018-0188openalex-snapshot
Solo economy in Taiwan: a quality study of click-and-mortar malls
inferred← citeshttps://doi.org/10.1108/apjml-10-2014-0146openalex-snapshot
Factors obstructing intentions to trust and purchase products online
inferred← citeshttps://doi.org/10.1108/apjml-10-2023-1014openalex-snapshot
Mediating effects of relationship marketing orientation and service quality orientation on policyholder retention in non-life insurance services
inferred← citeshttps://doi.org/10.1108/bfj-08-2013-0219openalex-snapshot
Impact of consumer socialization on soft drink consumption and mediating role of consumer generational behavior
inferred← citeshttps://doi.org/10.1108/bij-04-2020-0165openalex-snapshot
Ascertaining service quality and medical practitioners' sensitivity towards surgical instruments using SERVQUAL
inferred← citeshttps://doi.org/10.1108/bij-06-2020-0332openalex-snapshot
Examining the influence of satisfaction and regret on online shoppers' post-purchase behaviour
inferred← citeshttps://doi.org/10.1108/emjb-11-2017-0041openalex-snapshot
Customers satisfaction by fuzzy synthetic evaluation and genetic algorithm (case study)
inferred← citeshttps://doi.org/10.1108/ijbm-10-2014-0139openalex-snapshot
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
inferred← citeshttps://doi.org/10.1108/ijchm-12-2019-1031openalex-snapshot
Task-technology fit analysis of social media use for marketing in the tourism and hospitality industry: a systematic literature review
inferred← citeshttps://doi.org/10.1108/ijoes-04-2023-0094openalex-snapshot
Study of spirituality and well-being over-the-top services through the lens of stimulus-organism-response framework: a moderated-mediation analysis
inferred← citeshttps://doi.org/10.1108/ijphm-11-2021-0110openalex-snapshot
Examining how and why service quality fosters patients’ revisit intentions: evidence from Pakistan
inferred← citeshttps://doi.org/10.1108/ijppm-08-2021-0458openalex-snapshot
Comparing online retail loyalty segments of Indian Gen Z buyers
inferred← citeshttps://doi.org/10.1108/ijqrm-01-2013-0002openalex-snapshot
Factors influencing the behavioral intention of public transport passengers
inferred← citeshttps://doi.org/10.1108/ijqrm-06-2021-0168openalex-snapshot
The influence of Internet banking services quality on e-customers’ satisfaction of Saudi banks: comparison study before and during COVID-19
inferred← citeshttps://doi.org/10.1108/ijqrm-07-2021-0215openalex-snapshot
Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user experience
inferred← citeshttps://doi.org/10.1108/ijqss-01-2015-0013openalex-snapshot
Managing self-service technology service quality to enhance e-satisfaction
inferred← citeshttps://doi.org/10.1108/ijrdm-03-2022-0085openalex-snapshot
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model
inferred← citeshttps://doi.org/10.1108/ijrdm-04-2016-0058openalex-snapshot
Consumers’ desire to interact with a salesperson during e-shopping: development of a scale
inferred← citeshttps://doi.org/10.1108/ijrdm-04-2023-0266openalex-snapshot
Presenting products on websites – the importance of information quality criteria for online shoppers
inferred← citeshttps://doi.org/10.1108/imds-01-2016-0015openalex-snapshot
Effects of outsourced service providers’ experiences on perceived service quality
inferred← citeshttps://doi.org/10.1108/imds-04-2015-0116openalex-snapshot
Exploring the service quality in the e-commerce context: a triadic view
inferred← citeshttps://doi.org/10.1108/imds-12-2017-0598openalex-snapshot
The effect of e-service quality on Jordanian student’s e-loyalty: an empirical study in online retailing
inferred← citeshttps://doi.org/10.1108/imr-08-2021-0250openalex-snapshot
Why joint learning is not enough: the role of motivation and opportunity for customer responsiveness in the international supply chain partnerships
inferred← citeshttps://doi.org/10.1108/intr-01-2014-0033openalex-snapshot
Consumers’ psychological outcomes linked to the use of an online store’s recommendation system
inferred← citeshttps://doi.org/10.1108/jhti-06-2021-0141openalex-snapshot
Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC
inferred← citeshttps://doi.org/10.1108/jhti-06-2022-0246openalex-snapshot
Evaluating visitor–therapist relationship in Indian spa and wellness resorts
inferred← citeshttps://doi.org/10.1108/jima-02-2017-0013openalex-snapshot
Buying decision in the marketing ofSharialife insurance (evidence from Indonesia)
inferred← citeshttps://doi.org/10.1108/jima-09-2019-0183openalex-snapshot
Relationship dynamics in customer loyalty to online banking services
inferred← citeshttps://doi.org/10.1108/jrim-07-2014-0044openalex-snapshot
Customer heterogenity in the development of e-loyalty
inferred← citeshttps://doi.org/10.1108/jsm-02-2013-0036openalex-snapshot
Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
inferred← citeshttps://doi.org/10.1108/jsm-02-2014-0063openalex-snapshot
The role of listening in e-contact center customer relationship management
inferred← citeshttps://doi.org/10.1108/jsm-07-2015-0235openalex-snapshot
The trustworthiness of internet-based quality signals: an interactivity perspective
inferred← citeshttps://doi.org/10.1108/jstp-12-2016-0225openalex-snapshot
Service quality and global competitiveness: evidence from global service firms
inferred← citeshttps://doi.org/10.1108/k-07-2018-0376openalex-snapshot
How would the managementof human behavior variables influence customer-oriented management?
inferred← citeshttps://doi.org/10.1108/mip-06-2021-0196openalex-snapshot
Technology readiness and e-service quality – impact on purchase intention and loyalty
inferred← citeshttps://doi.org/10.1108/mip-07-2013-0123openalex-snapshot
Service quality, cash flow volatility, and moderating environmental factors
inferred← citeshttps://doi.org/10.1108/mip-07-2014-0132openalex-snapshot
Measurement and validation of online financial service quality (OFSQ)
inferred← citeshttps://doi.org/10.1108/mrr-03-2012-0049openalex-snapshot
Leaders' social media usage intentions for in‐bound customer communications
inferred← citeshttps://doi.org/10.1108/msq-01-2014-0007openalex-snapshot
An integrated-process model of service quality, institutional brand and behavioural intentions
inferred← citeshttps://doi.org/10.1108/msq-11-2012-0150openalex-snapshot
The impact of web site quality on flow‐related online shopping behaviors in C2C e‐marketplaces
inferred← citeshttps://doi.org/10.1108/tqm-02-2020-0019openalex-snapshot
Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model
inferred← citeshttps://doi.org/10.1108/tqm-11-2021-0335openalex-snapshot
Measuring Internet banking service quality: an empirical evidence
inferred← citeshttps://doi.org/10.1109/citsm50537.2020.9268877openalex-snapshot
Transactional Quality, Relational Quality and Customer Loyalty Aspects in Transactional E-commerce
inferred← citeshttps://doi.org/10.1109/dasa54658.2022.9764964openalex-snapshot
Action Research on Online Business Performance of a Chinese Sport Equipment Company: A Conceptual Paper
inferred← citeshttps://doi.org/10.1109/eucnc.2015.7194044openalex-snapshot
Application of transmitarray antennas for indoor mapping at millimeter-waves
inferred← citeshttps://doi.org/10.1109/ieem45057.2020.9309914openalex-snapshot
Customer Satisfaction with Order Fulfillment in E-Retail Supply Chains in China: An Empirical Study
inferred← citeshttps://doi.org/10.1111/hir.12564openalex-snapshot
Vaccination uptake is influenced by many cues during health information seeking online
inferred← citeshttps://doi.org/10.11175/easts.13.258openalex-snapshot
Why Do Shoppers Keep Making Trip for Online Shopping? Learning from Evidence in Bandung, Indonesia
inferred← citeshttps://doi.org/10.1142/s0219877024500548openalex-snapshot
Adoption of E-Commerce in Developing Nations: Insights From Low- and Middle-Income Consumers
inferred← citeshttps://doi.org/10.1145/3371647.3371664openalex-snapshot
Systems, Design and Technologies Anxieties Towards Use of Self-service Checkout
inferred← citeshttps://doi.org/10.1177/0047287516657891openalex-snapshot
Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation
inferred← citeshttps://doi.org/10.1177/0266666915599586openalex-snapshot
Behavioral Issues in B2C E-commerce
inferred← citeshttps://doi.org/10.1177/0266666915621106openalex-snapshot
Customer satisfaction using website functionality, perceived usability and perceived usefulness towards online shopping in India
inferred← citeshttps://doi.org/10.1177/0266666917730437openalex-snapshot
The impact of mobile tour information services on destination travel intention
inferred← citeshttps://doi.org/10.1177/02666669221145411openalex-snapshot
The use of ‘ecommerce’ and ‘social commerce in emerging markets’: Omani female millennials’ experiences
inferred← citeshttps://doi.org/10.1177/0972150920920452openalex-snapshot
E-service Quality: Development and Validation of the Scale
inferred← citeshttps://doi.org/10.1177/10506519241258445openalex-snapshot
The Construction of Interpersonal Meanings in Jiaqi Li's E-Commerce Live Streams: Integrating Verbal and Visual Semiotics
inferred← citeshttps://doi.org/10.1177/21582440211029925openalex-snapshot
Factors Affecting Sustainable Intention to Use Mobile Banking Services
inferred← citeshttps://doi.org/10.1177/2278533719860022openalex-snapshot
Tourist’s Satisfaction in Terms of Accommodation: A Case Study in Vlore, Albania
inferred← citeshttps://doi.org/10.1177/30497876261478965openalex-snapshot
A Comparative Study of E-service Quality Between Instamart and Blinkit
inferred← citeshttps://doi.org/10.1186/s43093-024-00396-4openalex-snapshot
The role of mobile shopping service quality in enhancing customers M-satisfaction, M-loyalty, and E-word of mouth
inferred← citeshttps://doi.org/10.1201/9781003295952-8openalex-snapshot
The effect of overall e-service quality on repurchase intention, word of mouth and site revisit of local fashion brand customers
inferred← citeshttps://doi.org/10.1201/9781003335832openalex-snapshot
Sustainable Future: Trends, Strategies and Development
inferred← citeshttps://doi.org/10.1201/9781003335832-26openalex-snapshot
The effect of e-service quality on application reuse intention among Codashop users
inferred← citeshttps://doi.org/10.1258/hsmr.2011.011007openalex-snapshot
How and when service quality and satisfaction simultaneously influence purchase intentions?
inferred← citeshttps://doi.org/10.12677/orf.2024.145464openalex-snapshot
Bibliometric-Based UX Research
inferred← citeshttps://doi.org/10.12794/metadc283834openalex-snapshot
A Relationship-based Cross National Customer Decision-making Model in the Service Industry
inferred← citeshttps://doi.org/10.1287/serv.2016.0159openalex-snapshot
Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case
inferred← citeshttps://doi.org/10.13106/jafeb.2020.vol7.n10.283openalex-snapshot
Antecedents of Customer Loyalty: Study from the Indonesia’s Largest E-commerce
inferred← citeshttps://doi.org/10.14198/inturi2017.13.02openalex-snapshot
La experiencia de la calidad de servicio online como antecedente de la satisfacción online: estudio empírico en los sitios web de viajes
inferred← citeshttps://doi.org/10.14400/jdc.2021.19.5.041openalex-snapshot
The Effect of AR Technology's Convenience on Purchasing Intentions in Mobile Shopping: Focusing on the Regulation Effect of Purchase Satisfaction
inferred← citeshttps://doi.org/10.14458/utcc.the.2012.21openalex-snapshot
The Effect of Satisfaction, Website Quality, Financial Security, Trust, and Attitude on Online Re-purchase
inferred← citeshttps://doi.org/10.14783/od.v11i44.5000080002openalex-snapshot
TÜRK GİYİM SEKTÖRÜNDE YENİ BİR E-TİCARET MODELİ: ÖZEL ALIŞVERİŞ SİTELERİ
inferred← citeshttps://doi.org/10.1504/ijicbm.2015.070247openalex-snapshot
Customer oriented service culture and its impact on customer loyalty in organised retail context
inferred← citeshttps://doi.org/10.1504/ijleg.2014.068274openalex-snapshot
Segmenting online consumers using K-means cluster analysis
inferred← citeshttps://doi.org/10.15408/ess.v10i1.17826openalex-snapshot
Efficiency and Effectiveness of Disclosure of Cooperation with Online
inferred← citeshttps://doi.org/10.15575/cjik.v7i1.25406openalex-snapshot
Accessibility to E-Commerce Websites for People with Disability in Indonesia
inferred← citeshttps://doi.org/10.17010/ijom/2026/v56/i3/175254openalex-snapshot
Effect of E-Service Quality, Value, and Satisfaction on Young Indian Consumers’ Online Purchase Intention
inferred← citeshttps://doi.org/10.17015/ejbe.2019.023.04openalex-snapshot
Quality in e-Government accounting services: A model of relationships between e-service quality dimensions and behaviors
inferred← citeshttps://doi.org/10.17065/huniibf.103642openalex-snapshot
Kalite, Değer ve Tatminin Davranışsal Niyet Üzerine Etkileri: Perakendecilik Sektöründe Alternatif Modellerin Değerlendirilmesi
inferred← citeshttps://doi.org/10.17148/ijarcce.2023.12112openalex-snapshot
Predicting Customer Satisfaction of Online Shoppers Using AI – A Theoretic Framework
inferred← citeshttps://doi.org/10.17549/gbfr.2019.24.3.29openalex-snapshot
Inspecting the Relationship among E-service Quality, E-trust, E-customer Satisfaction and Behavioral Intentions of Online Shopping Customers
inferred← citeshttps://doi.org/10.17705/1pais.10202openalex-snapshot
Intention to Provide Online Reviews: An ExpectationConfirmation Model with Review Involvement
inferred← citeshttps://doi.org/10.17747/2618-947x-2023-4-368-383openalex-snapshot
THE ROLE OF FUNCTIONALITY AND QUALITY OF SERVICE OF INTERNET SERVICES IN IMPROVING THE BUSINESS EFFICIENCY OF PHARMACEUTICAL COMPANIES
inferred← citeshttps://doi.org/10.17981/econcuc.37.1.2016.04openalex-snapshot
Confianza en decisiones sobre productos de conveniencia y de comparación
inferred← citeshttps://doi.org/10.18502/kss.v3i14.4320openalex-snapshot
The Effect of Perceived Risk on Repurchase Intention of Online Shopping Mediated By Customer Satisfaction in Indonesia
inferred← citeshttps://doi.org/10.18535/ijsrm/v11i03.em5openalex-snapshot
Impact of e-banking service quality on e-loyalty through interplay of e-satisfaction, an empirical evidence from commercial banks in Vietnam
inferred← citeshttps://doi.org/10.18551/rjoas.2019-01.13openalex-snapshot
ANALYSIS OF THE RELATIONSHIP BETWEEN E-SERVICE QUALITY, CUSTOMER SATISFACTION, AND CONSUMER BEHAVIORAL INTENTIONS: A CASE STUDY OF ONLINE-BASED AGRIBUSINESS COMPANIES IN MALANG CITY
inferred← citeshttps://doi.org/10.18696/reunir.v13i2.1455openalex-snapshot
E-commerce: perfil e motivação que influenciam na escolha pelo comércio eletrônico dos graduandos de Ciências Contábeis da UFSM
inferred← citeshttps://doi.org/10.19030/jabr.v31i1.9050openalex-snapshot
An Investigation Of Perceived Service Quality In Online Shopping: A Hierarchical Approach
inferred← citeshttps://doi.org/10.19166/derema.v15i2.2440openalex-snapshot
THE INFLUENCE OF E-SERVICE QUALITY AND E-RECOVERY TOWARDS REPURCHASE INTENTION ON ONLINE SHOP IN SURABAYA: THE MEDIATING ROLE OF CUSTOMER LOYALTY [PENGARUH KUALITAS E-SERVICE DAN E-RECOVERY TERHADAP NIAT PEMBELIAN ULANG DI TOKO ONLINE DI SURABAYA: PERAN LOYALITAS NASABAH SEBAGAI VARIABEL MEDIASI]
inferred← citeshttps://doi.org/10.19166/imj.v1i1.4013openalex-snapshot
PENGARUH MODERASI DARI COUNTRY OF ORIGIN DAN PRODUCT TYPE TERHADAP HUBUNGAN ANTARA BRAND EQUITY TERHADAP REPURCHASE INTENTION DAN WORD OF MOUTH DALAM BRAND APPLE IPHONE [EFFECT OF MODERATION OF COUNTRY OF ORIGIN AND PRODUCT TYPE ON THE RELATIONSHIP BETWEEN BRAND EQUITY AND REPURCHASE INTENTION AND…
inferred← citeshttps://doi.org/10.20431/2455-0043.0501002openalex-snapshot
Besides Taste! A Study of Customers’ Visual Perception on Service Contact Personnel
inferred← citeshttps://doi.org/10.20491/isarder.2024.1836openalex-snapshot
E-Hizmet Kalitesi ve Müşteri Memnuniyetinin Müşteri Davranışlarına Etkisinin Z Kuşağı Bağlamında Değerlendirmesi (Evaluation of the Impact of E-service Quality and Customer Satisfaction on Customer Behavior in the Context of the Generation Z)
inferred← citeshttps://doi.org/10.20525/ijrbs.v11i8.2179openalex-snapshot
The influence of internal marketing and organizational commitment on employee performance mediated by psychological capital
inferred← citeshttps://doi.org/10.20867/thm.29.4.6openalex-snapshot
Customer intention to reuse self-ordering kiosks in fast-food restaurant: the case of Bangkok, Thailand
inferred← citeshttps://doi.org/10.20885/jsb.vol20.iss1.art4openalex-snapshot
Pengaruh kualitas layanan terhadap loyalitas konsumen studi kasus: Belanja online Bhinneka.com
inferred← citeshttps://doi.org/10.21009/jdmb.04.1.7openalex-snapshot
THE EFFECT OF E-SERVICE QUALITY AND PERCEIVED PRICE FAIRNESS ON CUSTOMER LOYALTY WHICH CUSTOMER SATISFACTION AS INTERVENING STUDY ON ONLINE SHOPPING SITE IN INDONESIA
inferred← citeshttps://doi.org/10.21009/jdmb.06.1.4openalex-snapshot
Examining the Role of E-Satisfaction and E-Trust Toward Repurchase Intention on Online Marketplace Mediated by Electronic Word of Mouth
inferred← citeshttps://doi.org/10.21043/iqtishadia.v16i1.16542openalex-snapshot
Investigating E-Banking Service Quality in Islamic Banking: A Moderated Mediation Approach
inferred← citeshttps://doi.org/10.21272/bel.4(3).81-106.2020openalex-snapshot
Destination Management in Lesvos, Greece. Characteristics, Preferences, Images, Satisfaction, and Overall Experience
inferred← citeshttps://doi.org/10.21511/bbs.21(1).2026.07openalex-snapshot
E-service quality, e-trust, brand image, customer e-satisfaction, and e-loyalty in the Vietnamese e-banking industry
inferred← citeshttps://doi.org/10.21511/im.18(3).2022.04openalex-snapshot
Relationship marketing and loyalty of mobile phone customers
inferred← citeshttps://doi.org/10.21511/imfi.13(3-2).2016.11openalex-snapshot
Managing airport service quality – the impact of self-service technologies
inferred← citeshttps://doi.org/10.21608/ijthm.2019.52149openalex-snapshot
The Role of Egyptian Travel Agencies’ Websites in Increasing Tourist’s Online Trust
inferred← citeshttps://doi.org/10.21608/jsb.2020.104626openalex-snapshot
أثر جودة الخدمة الإلکترونیة المقدمة فی کسب الولاء الإلکترونی للعملاء (دراسة تطبیقیة على مجموعة المصریة للاتصالات)
inferred← citeshttps://doi.org/10.21608/jso.2023.207927.1146openalex-snapshot
التأثير التفاعلي لأنشطة التسويق بالذكاء الاصطناعي في العلاقة بين صورة العلامة التجارية ونية إعادة شراء تذاكر الطيران الإلكترونية في مصر
inferred← citeshttps://doi.org/10.21608/mfth.2018.26255openalex-snapshot
Impact of service Environment and Service Quality on Customer Satisfaction and Behavioral Intentions in Hotels
inferred← citeshttps://doi.org/10.21608/mfth.2020.103136openalex-snapshot
تاثیر التسویق التابع على ولاء العمیل
inferred← citeshttps://doi.org/10.21608/rijcs.2025.358140.1264openalex-snapshot
نية إعادة الشراء لتذاكر الطيران الإلكترونية في عصر الذكاء الاصطناعي: تأثير الكلمة المنطوقة إلكترونيا وثقة العلامة التجارية كعوامل حاسمة
inferred← citeshttps://doi.org/10.21776/ub.habitat.2020.031.2.6openalex-snapshot
Measuring E-Service Quality In Agriculture Company
inferred← citeshttps://doi.org/10.21833/ijaas.2025.03.009openalex-snapshot
Impact of integrated marketing communications on Generation Z tourists' revisit intention, with destination satisfaction as a mediating factor: A case study of Vung Tau, Vietnam
inferred← citeshttps://doi.org/10.21834/aje-bs.v7i23.410openalex-snapshot
Effect of e-Service Quality on Customer Engagement Behaviors: Insight from the hotels in Malaysia
inferred← citeshttps://doi.org/10.21834/ebpj.v7i21.3748openalex-snapshot
Exploring the influence of e-Service Quality toward Customer Engagement Behavior via PLS-SEM: Findings from a hotel's customer perspective
inferred← citeshttps://doi.org/10.22178/pos.68-2openalex-snapshot
Impact of Facilities and Service Quality on Patient Relatives Satisfaction and Patronage in University of Maiduguri Teaching Hospital, Borno State, Nigeria
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