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The consumer as “transient employee”

https://doi.org/10.1108/09564230310489259
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/(sici)1520-6793(199812)15:8<811::aid-mar6>3.0.co;2-8openalex-snapshot
Customer control and evaluation of service validity and reliability
inferredcites →https://doi.org/10.1002/hrm.3930250304openalex-snapshot
Managing customers as human resources in service organizations
inferredcites →https://doi.org/10.1016/0148-2963(90)90038-fopenalex-snapshot
Service encounters and service relationships: Implications for research
inferredcites →https://doi.org/10.1016/0167-8116(95)00027-5openalex-snapshot
Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
inferredcites →https://doi.org/10.1016/s0010-8804(03)90103-0openalex-snapshot
The Service Imperative: Factors Driving Meeting Effectiveness
inferredcites →https://doi.org/10.1037//0022-3514.80.4.613openalex-snapshot
Global and specific relational models in the experience of social interactions.
inferredcites →https://doi.org/10.1037/0021-9010.84.3.456openalex-snapshot
Production uncertainty as a contextual moderator of employee reactions to job design.
inferredcites →https://doi.org/10.1037/0022-3514.74.6.1493openalex-snapshot
Evaluating outcomes by means of the fair process effect: Evidence for different processes in fairness and satisfaction judgments.
inferredcites →https://doi.org/10.1037/0022-3514.79.3.367openalex-snapshot
Within-person variation in security of attachment: A self-determination theory perspective on attachment, need fulfillment, and well-being.
inferredcites →https://doi.org/10.1037/h0034845openalex-snapshot
Personal control over aversive stimuli and its relationship to stress.
inferredcites →https://doi.org/10.1086/222656openalex-snapshot
The Cabdriver and His Fare: Facets of a Fleeting Relationship
inferredcites →https://doi.org/10.1086/229492openalex-snapshot
Dimensions of Microinteraction
inferredcites →https://doi.org/10.1108/08876040010309185openalex-snapshot
Service intangibility and its impact on consumer expectations of service quality
inferredcites →https://doi.org/10.1108/09564230110405271openalex-snapshot
The impact of expected variance in performance on the satisfaction process
inferredcites →https://doi.org/10.1108/09564239710185398openalex-snapshot
Customer contributions and roles in service delivery
inferredcites →https://doi.org/10.1108/09564239710185406openalex-snapshot
On the relationship between customer participation and satisfaction: two frameworks
inferredcites →https://doi.org/10.1108/mbe.2001.26705aae.001openalex-snapshot
The Management of Service Operations
inferredcites →https://doi.org/10.1146/annurev.psych.52.1.1openalex-snapshot
Social Cognitive Theory: An Agentic Perspective
inferredcites →https://doi.org/10.1177/001088049503600323openalex-snapshot
Quality as Symphony
inferredcites →https://doi.org/10.1177/001088049803900511openalex-snapshot
The Service Imperative
inferredcites →https://doi.org/10.1177/001872678003301004openalex-snapshot
Between Service and Servility: Role Conflict in Subordinate Service Roles
inferredcites →https://doi.org/10.1177/001872679905200106openalex-snapshot
Comparing Group and Individual Level Assessments of Job Characteristics in Testing the Job Demand-Control Model: A Multilevel Approach
inferredcites →https://doi.org/10.1177/0092070300281014openalex-snapshot
Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments
inferredcites →https://doi.org/10.1177/109467059913002openalex-snapshot
Expectation Processes in Satisfaction Formation
inferredcites →https://doi.org/10.1177/109634800102500201openalex-snapshot
The Expectancy-Disconfirmation Paradigm: A Critique
inferredcites →https://doi.org/10.1287/mksc.18.1.77openalex-snapshot
What You Don't Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions
inferredcites →https://doi.org/10.2307/1251180openalex-snapshot
A Role Theory Perspective on Dyadic Interactions: The Service Encounter
inferredcites →https://doi.org/10.2307/1252255openalex-snapshot
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
inferredcites →https://doi.org/10.2307/2091926openalex-snapshot
Interaction Ritual: Essays on Face-to-Face Behavior.
inferredcites →https://doi.org/10.2307/2096239openalex-snapshot
Affective Attachments to Nested Groups: A Choice-Process Theory
inferredcites →https://doi.org/10.2307/2392498openalex-snapshot
Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign
inferredcites →https://doi.org/10.2307/256456openalex-snapshot
UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.
inferredcites →https://doi.org/10.2307/256524openalex-snapshot
EFFECTS OF STRESSFUL JOB DEMANDS AND CONTROL ON PHYSIOLOGICAL AND ATTITUDINAL OUTCOMES IN A HOSPITAL SETTING.
inferredcites →https://doi.org/10.2307/2989895openalex-snapshot
The Lid on the Garbage Can: Institutional Constraints on Decision Making in the Technical Core of College-Text Publishers
inferredcites →https://doi.org/10.2307/351281openalex-snapshot
Interpersonal Relations: A Theory of Interdependence
inferredcites →https://doi.org/10.4135/9781452231327.n10openalex-snapshot
Customer Participation in Services Production and Delivery
inferredcites →https://doi.org/10.4324/9780080880112openalex-snapshot
Total Relationship Marketing
inferredcites →https://doi.org/10.4324/9780203792643openalex-snapshot
Exchange and Power in Social Life
inferredcites →https://doi.org/10.5465/256456openalex-snapshot
Untangling the Relationship between Displayed Emotions and Organizational Sales: The Case of Convenience Stores
inferredcites →https://doi.org/10.5465/amr.1986.4283916openalex-snapshot
Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation
inferredcites →https://doi.org/10.5465/amr.1989.4282099openalex-snapshot
Organization and Customer: Managing Design and Coordination of Services
inferredcites →https://doi.org/10.5465/amr.1996.9702100315openalex-snapshot
Customer Contributions to Quality: A Different View of the Customer-Oriented Firm
inferredcites →https://doi.org/10.5860/choice.28-0381openalex-snapshot
Healthy work: stress, productivity, and the reconstruction of working life
inferredcites →https://doi.org/10.5860/choice.37-2254openalex-snapshot
The experience economy: work is theatre & every business a stage

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Co-Construction of Experiences During Co-Creation: A Conceptual Framework and a Research Agenda
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Resource Exchanges for Agritourism Service Encounters
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Effects of technology readiness on prosumer attitude and eWOM
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Managing multichannel coordination in retail banking: the influence of customer participation
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Connecting organizational human resource practices to consumer satisfaction
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Examining the application of six sigma in the service exchange
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Scenario analysis of smart, sustainable supply chain on the basis of a fuzzy cognitive map
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Customer Participation in Services: Review and Synthesis
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How Does Customer Participation Impact Service Performance? A Perspective of Role Stress
inferred← citeshttps://doi.org/10.1177/00472875211019476openalex-snapshot
Effects of Tourist-to-Tourist Interactions on Experience Cocreation: A Self-Determination Theory Perspective
inferred← citeshttps://doi.org/10.1177/0893318909341411openalex-snapshot
Organizational Newc(ust)omers: Applying Organizational Newcomer Assimilation Concepts to Customer Information Seeking and Service Outcomes
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A Field Investigation of the Mediating Effects of Perceived Fairness on the Relationship between Perceived Control and Consumer Satisfaction
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Accounting for the Joint Effects of the Servicescape and Service Exchange on Consumers’ Satisfaction Evaluations
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The impacts of customer participation and company reputation on customer-company identification
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Customer Participation Driven Sustainable Business Ecosystems
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Effects of Humor style of the Service providers on Customer participation Behavior and Satisfaction, Loyalty
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A Study on the Effects of Customer Participation, Customer Satisfaction, Brand Loyalty in Airline Service Encounter
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