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Conceptualizing consumers' perceptions of e‐commerce quality

https://doi.org/10.1108/09590550810870094
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1007/978-3-319-11885-7_129openalex-snapshot
Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)
inferredcites →https://doi.org/10.1016/0148-2963(92)90022-4openalex-snapshot
An empirical assessment of the SERVQUAL scale
inferredcites →https://doi.org/10.1016/0149-7189(89)90016-5openalex-snapshot
An introduction to concept mapping for planning and evaluation
inferredcites →https://doi.org/10.1016/s0022-4359(03)00034-4openalex-snapshot
eTailQ: dimensionalizing, measuring and predicting etail quality
inferredcites →https://doi.org/10.1016/s0268-4012(00)00005-0openalex-snapshot
Towards an understanding of the behavioural intention to use a web site
inferredcites →https://doi.org/10.1016/s0378-7206(01)00113-6openalex-snapshot
Developing and validating an instrument for measuring user-perceived web quality
inferredcites →https://doi.org/10.1023/a:1015834214570openalex-snapshot
Determinants of Relationship Quality and Loyalty in Personalized Services
inferredcites →https://doi.org/10.1080/10864415.2003.11044274openalex-snapshot
An Instrument for Measuring the Business Benefits of E-Commerce Retailing
inferredcites →https://doi.org/10.1108/08858629810226636openalex-snapshot
Customer service in business‐to‐business markets: an agenda for research
inferredcites →https://doi.org/10.1108/09564230410540953openalex-snapshot
Online service quality dimensions and their relationships with satisfaction
inferredcites →https://doi.org/10.1108/09590550110696969openalex-snapshot
Managing customer relationships in the e‐business world: how to personalise computer relationships for increased profitability
inferredcites →https://doi.org/10.1108/09590550310457818openalex-snapshot
Identifying key factors affecting consumer purchase behavior in an online shopping context
inferredcites →https://doi.org/10.1108/09590550510581485openalex-snapshot
Customer perceptions of e‐service quality in online shopping
inferredcites →https://doi.org/10.1108/09590550610660215openalex-snapshot
Comparing e‐service performance across industry sectors
inferredcites →https://doi.org/10.1108/09590550610660251openalex-snapshot
E‐shopping lovers and fearful conservatives: a market segmentation analysis
inferredcites →https://doi.org/10.1108/eum0000000004784openalex-snapshot
A Service Quality Model and its Marketing Implications
inferredcites →https://doi.org/10.1109/hicss.1998.655278openalex-snapshot
Web assessment-a model for the evaluation and the assessment of successful electronic commerce applications
inferredcites →https://doi.org/10.1109/hicss.2001.927087openalex-snapshot
Assessing the quality of auction Web sites
inferredcites →https://doi.org/10.1109/hicss.2002.994159openalex-snapshot
Extended Web Assessment Method (EWAM) - evaluation of e-commerce applications from the customer's viewpoint
inferredcites →https://doi.org/10.1109/icsssm.2005.1499519openalex-snapshot
A framework for e-business quality modeling based on process interaction
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/009207002236911openalex-snapshot
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
inferredcites →https://doi.org/10.1177/1094670504271156openalex-snapshot
E-S-QUAL
inferredcites →https://doi.org/10.1207/s15327906mbr1004_7openalex-snapshot
The Method of Sorting as a Data-Gathering Procedure in Multivariate Research
inferredcites →https://doi.org/10.2307/1251817openalex-snapshot
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
inferredcites →https://doi.org/10.2501/jar-42-2-33-45openalex-snapshot
Attitude Toward The Site II: New Information
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.2110349openalex-extracted
Managing Consumer Trust in Intercultural E-Commerce Transactions
inferred← citeshttps://doi.org/10.2139/ssrn.2115064openalex-extracted
Using Effective E-Commerce Strategies to Improve Organizational Performance
inferred← citeshttps://doi.org/10.2139/ssrn.2400578openalex-extracted
Supporting the Internet as a Platform for International Trade: Opportunities for Small and Medium-Sized Enterprises and Developing Countries
inferred← citeshttps://doi.org/10.1007/978-3-030-23943-5_15openalex-snapshot
Proposing a Service Quality Framework for Mobile Commerce
inferred← citeshttps://doi.org/10.1007/s12525-011-0063-1openalex-snapshot
Information and data quality in business networking: a key concept for enterprises in its early stages of development
inferred← citeshttps://doi.org/10.1007/s13132-019-00601-8openalex-snapshot
Standardisation of enterprise architecture development for smart cities
inferred← citeshttps://doi.org/10.1007/s43546-026-01115-7openalex-snapshot
Optimizing e-service quality in public procurement platforms: a comprehensive literature review, bridging gaps and addressing key challenges
inferred← citeshttps://doi.org/10.1016/j.chb.2015.09.027openalex-snapshot
A macro model of online information quality perceptions: A review and synthesis of the literature
inferred← citeshttps://doi.org/10.1016/j.elerap.2013.03.005openalex-snapshot
Quality management of B2C e-commerce service based on human factors engineering
inferred← citeshttps://doi.org/10.1016/j.elerap.2019.100913openalex-snapshot
Do safe buy buttons and integrated path-to-purchase on social platforms improve users’ shopping-related responses?
inferred← citeshttps://doi.org/10.1016/j.procs.2014.05.375openalex-snapshot
Website Quality and Profitability Evaluation in Ecommerce Firms Using Two-stage DEA Model
inferred← citeshttps://doi.org/10.1016/j.proeng.2012.10.052openalex-snapshot
Determining Factors on Purchasing Decision Through e-Commerce: A Structural Equations Modelling Framework
inferred← citeshttps://doi.org/10.1016/j.sbspro.2013.12.973openalex-snapshot
Interaction with Customers Using Website Tools: Analysis of Lithuanian Manufacturing Sector
inferred← citeshttps://doi.org/10.1016/j.tele.2020.101401openalex-snapshot
Mapping online App hate: Determinants and consequences
inferred← citeshttps://doi.org/10.1016/j.trc.2011.04.003openalex-snapshot
Evaluating web site service quality in public transport: Evidence from Taiwan High Speed Rail
inferred← citeshttps://doi.org/10.1080/10919392.2020.1713698openalex-snapshot
Purchasing through Social Platforms with Buy Buttons: A Basic Hierarchical Sequence
inferred← citeshttps://doi.org/10.1080/16258312.2019.1672505openalex-snapshot
Managing buyer-supplier relationships in e-commerce projects: implications for relationship value
inferred← citeshttps://doi.org/10.1080/19368623.2017.1309612openalex-snapshot
E-service Quality Management of a Hotel Website: A Scale and Implications for Management
inferred← citeshttps://doi.org/10.1108/09590551011052106openalex-snapshot
A new measure of e‐service quality in France
inferred← citeshttps://doi.org/10.1108/17566690911004203openalex-snapshot
Measuring e‐commerce‐quality: an exploratory review
inferred← citeshttps://doi.org/10.1108/ajb-05-2013-0030openalex-snapshot
E-service quality: a study of online shoppers in India
inferred← citeshttps://doi.org/10.1108/el-10-2013-0193openalex-snapshot
The effects of online service quality of e-commerce Websites on user satisfaction
inferred← citeshttps://doi.org/10.1108/ijrdm-12-2013-0220openalex-snapshot
The relationship between resources and market coverage in small local internet retailing
inferred← citeshttps://doi.org/10.1108/jfmm-08-2016-0071openalex-snapshot
Online customer relationship marketing tactics through social media and perceived customer retention orientation of the green retailer
inferred← citeshttps://doi.org/10.1108/jsit-10-2019-0217openalex-snapshot
Influencing factors in online tourism service quality: a fuzzy cognitive map based on customers’ perceptions
inferred← citeshttps://doi.org/10.1109/dexa.2008.29openalex-snapshot
Decisive Parameters of the Online Purchase in the Virtual Supermarkets
inferred← citeshttps://doi.org/10.1109/iac.2018.8780564openalex-snapshot
5-Star Hotel Website Quality Criteria Analysis
inferred← citeshttps://doi.org/10.1145/3034950.3035004openalex-snapshot
Application of EWOM to Service Quality Management of Electronic Commerce
inferred← citeshttps://doi.org/10.1504/ijsom.2014.058840openalex-snapshot
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)
inferred← citeshttps://doi.org/10.2478/mape-2018-0080openalex-snapshot
Quality Assessment of E-Commerce Service in the Context of Customer Expiriences
inferred← citeshttps://doi.org/10.4018/978-1-4666-0044-7.ch019openalex-snapshot
Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education
inferred← citeshttps://doi.org/10.4018/ijebr.2020070103openalex-snapshot
A Study of Relationship Among Service Quality of E-Commerce Websites, Customer Satisfaction, and Purchase Intention
inferred← citeshttps://doi.org/10.4018/ijsem.2020040103openalex-snapshot
Employees Outlook Regarding Quality and CRM Link for Enriched Competitive Strategy
inferred← citeshttps://doi.org/10.4018/jeco.2021010101openalex-snapshot
Determinants of Customer Loyalty Dimensions
inferred← citeshttps://doi.org/10.4018/jisss.2010100104openalex-snapshot
Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education
inferred← citeshttps://doi.org/10.51415/10321/1302openalex-snapshot
The impact of e-marketing on business performance: A case study of the Midlands Meander Association members
inferred← citeshttps://doi.org/10.55089/yyuvasad.1394826openalex-snapshot
The Impact of E-Commerce Service Quality on Repurchase Intention
inferred← citeshttps://doi.org/10.5817/cz.muni.m210-6123-2012openalex-snapshot
Reklamační politika a její ekonomické souvislosti
inferred← citeshttps://doi.org/10.5850/jksct.2010.34.2.212openalex-snapshot
The Effect of Perceived Website Quality of Fashion Shopping on Customer Satisfaction and Repurchase Intentions for Korean and Chinese College Students
inferred← citeshttps://doi.org/10.5934/kjhe.2011.20.6.1185openalex-snapshot
Understanding the Consumer Experience in Retailing Channel Using Critical Incident Technique
inferred← citeshttps://doi.org/10.6007/ijarbss/v5-i7/1742openalex-snapshot
Online Relationship Quality: Does It Increase Repurchase Intention from Private Shopping Sites?
inferred← citeshttps://doi.org/10.7202/1028039aropenalex-snapshot
Mise à l’épreuve de la cartographie des concepts comme méthode intégrative d’identification et d’analyse d’un écosystème entrepreneurial
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